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PortAventura Hotel Gold River

4.0 star property
Family-friendly hotel connected to the convention centre in Vila-Seca with 3 outdoor swimming pools

Choose dates to view prices

Photo gallery for PortAventura Hotel Gold River

Property grounds
Property video
Business centre
Property grounds
Lobby
PortAventura Hotel Gold River, on the Mediterranean coast, includes theme park tickets. Guests unwind in the garden, dine at Buffet Grand Hall, or browse on-site shops. Kids play in the playground and arcade while adults relax by one of three outdoor pools.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
The current price is S$180
includes taxes & fees
18 Nov - 19 Nov

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Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Superior Room Callaghan, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room Callaghan, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room Callaghan, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room Callaghan, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 24 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 24 sq m
  • Sleeps 5
  • 2 Twin Beds and 2 Queen Beds

View all photos for Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • 24 sq m
  • Sleeps 5
  • 2 Twin Beds and 2 Queen Beds

View all photos for Superior Room Callaghan, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room Callaghan, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room Callaghan, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • Sleeps 3
  • 2 Double Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Standard Room (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Avda Alcalde De Pere Molas s/n, Vila-Seca, Tarragona, 43480

What's nearby

  • PortAventura World - 8 min walk - 0.7 km
  • Ferrari Land - 9 min walk - 0.8 km
  • Lumine Mediterránea Beach Club & Golf Community - 5 min drive - 2.1 km
  • Aquopolis Costa Dorada - 7 min drive - 4.8 km
  • Cala Font Beach - 8 min drive - 5.2 km

Getting around

  • Vila-Seca Station - 6 min drive
  • Barcelona El Prat Airport (BCN) - 91 min drive

Restaurants

  • ‪Cervecería de l'Estació - ‬12 min walk
  • ‪Buffet Bohio - ‬7 min drive
  • ‪Cafe Saula - ‬13 min walk
  • ‪Mediterrània - ‬13 min walk
  • ‪Mérida Restaurant - ‬7 min drive

About this property

PortAventura Hotel Gold River

Upscale family-friendly hotel near PortAventura World
At PortAventura Hotel Gold River, you can look forward to a terrace, shopping on-site and a coffee shop/cafe. The on-site international cuisine buffet restaurant, Buffet Grand Hall, offers breakfast and dinner. In addition to a garden and an arcade/games room, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a free theme park shuttle and an electric car charging station
  • A water park (surcharge), a ballroom and smoke-free property
  • Guest reviews speak highly of the helpful staff
Room features
All 501 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Highchairs and free infant beds
  • Bathrooms with eco-friendly toiletries and baths or showers
  • Flat-screen TVs with cable channels
  • LED light bulbs, daily housekeeping and desks

Similar properties

Exterior

Hotel PortAventura

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
8.0 out of 10, Very good, 587 reviews
The price is S$184
includes taxes & fees
4 Nov - 5 Nov
Hotel PortAventura

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 6 to 15 for adults and EUR 6 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buffet Grand Hall
  • Gold River Saloon
  • Opera House
  • The Callaghan’s
  • The River Bar

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Shopping
  • Water park

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • High chair
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 6 to 15 for adults and EUR 6 to 15 for children
  • Towels fee: EUR 15 per person, per stay (or guests may bring their own)
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number HT-000855

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property caters to LGBTQ+ guests
The seasonal pool will be open from April to October
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

PortAventura Gold River
PortAventura Gold River Vila-Seca
PortAventura Hotel Gold River Theme Park Tickets Included Salou
PortAventura Hotel Gold River Vila-Seca
PortAventura Hotel Gold River Theme Park Tickets Included
PortAventura Gold River Theme Park Tickets Included Salou
PortAventura Gold River Theme Park Tickets Included

Frequently asked questions

Does PortAventura Hotel Gold River have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at PortAventura Hotel Gold River?

As of 31 Oct, 2025, prices found for a 1-night stay for 2 adults at PortAventura Hotel Gold River on 18 Nov, 2025 start from S$179.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is PortAventura Hotel Gold River pet-friendly?

No, pets are not allowed at this property.

How much is parking at PortAventura Hotel Gold River?

Self-parking is free at this property.

What time is check-in at PortAventura Hotel Gold River?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at PortAventura Hotel Gold River?

Checkout is at 11 AM.

Where is PortAventura Hotel Gold River located?

This family-friendly Vila-Seca hotel is located near the airport, within 1 mi (2 km) of PortAventura Caribe Aquatic Park and PortAventura World. Ferrari Land and Bosc Aventura Salou are also within 3 miles (5 km). Salou Port Aventura Station is 26 minutes by foot.

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Reviews

PortAventura Hotel Gold River Reviews

8.4

Very good

8.8

Cleanliness

9.0

Location

8.4

Staff & service

8.4

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 357 out of 772 reviews
Rating 8 - Good. 267 out of 772 reviews
Rating 6 - Okay. 94 out of 772 reviews
Rating 4 - Poor. 32 out of 772 reviews
Rating 2 - Terrible. 22 out of 772 reviews

Reviews

8/10 Good

Flavia

Liked: Cleanliness, staff & service, amenities
Accommodation is ok and delivers to promise with kind employees, but service is always a bit too slow to what one would expect with long queues for breakfast and dinner. In general, a good value for money, but don’t expect any luxury.
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

our 7th visit

family holiday, close to the park and great service
Stayed 7 nights in Jul 2024

6/10 Okay

Jim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you like buffet food and eating like animals then it’s 5 stars 👍
Stayed 3 nights in Oct 2024

10/10 Excellent

ahmed

Liked: Cleanliness
The park is amazing the hotel is very basic , and the check inn was very easy because of hannan
Stayed 2 nights in Aug 2023

6/10 Okay

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One park closed and the other partially open

I booked this hotel mainly because park entrances were included, but to my surprise, only one of the two parks advertised (Ferrari Land) was open. Even the open park had maybe 15% of the attractions running. I understand it might be seasonal, but this should have been clearly disclosed at the time of booking, not something to find out after arriving.
Stayed 1 night in Mar 2025

10/10 Excellent

Björn Van den

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Callaghan's (part of Gold River Hotel). Quiet hotel, big rooms and good beds. Easy parking, delicious breakfast and buffet dinner. Hotel is closeby entrance of Port Aventura, has a great swimming pool. Staff is friendly.
Stayed 4 nights in Aug 2023

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

top

séjour excellent hotel top
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel with direct access to park

Check in was slow as room wasn't ready even until about 4pm so we had to wait at the lobby for about an hour which was a bummer as we had rushed to end our half day tour by 3pm. Hard to figure out where our room was from the map as we had to head outdoors and identify the right building. Dinner timing is a little restrictive as need to prebook a timeot and it's difficult to get the time slot you want on the first day since those who stayed the night before would have done it way earlier. Direct park access was great though, so I would recommend still because of that.
Stayed 2 nights in Dec 2024

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel during offseason

We wanted to stay on site to attend Ferrari Land and Portaventura. Due to it being offseason, there was not a shuttle. Ferrari Land is about a 15 minute walk from the hotel but has direct access to Portaventura. This allowed us to get on Uncharted very quickly and beat the rush. Overall, really enjoyed the entertainment and thought the price was great value.
Stayed 2 nights in Feb 2024

6/10 Okay

Deborah Helen

Disliked: Property conditions & facilities
Disappointed, Hotel dark and dingy Very small bathroom No towels put in room, had to keep chasing for towels on one day. Food average, staff very rude Park was great fun
Stayed 4 nights in Jun 2023

2/10 Terrible

David

The room was good but everything else ……..

When we were allocated the room at 4.30 pm we discovered that the room had not been cleaned. We finally received the room at 5.30 pm. The room was very nice, although no hot drink facilities - it was in the Callaghan Hotel. The food at the evening buffet was awful. The hotel was super crowded and chaotic - it felt more like a public space than a hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
After reading many reviews, we decided to visit the Gold River Hotel and it was first class on all levels. I have previously stayed at Disneyland Paris Hotels with my family and this is every bit as good. The quality of the food is excellent. They offer various slots for breakfast and evening meal, which suited us perfectly. Having unrestricted access to the park is ideal as we found queue times to be busy during the day but come back about 9PM and the ride queues are all very short. We had a connecting family room, which was very comfortable and spacious. I would highly recommend this hotel.
Stayed 7 nights in Jun 2023

2/10 Terrible

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property itself is very nice and enjoyable, but terrible service and problem solving - not trained representative, 3hrs waiting on a reception from 1am - 4am letting me to solve the case of missing room
Stayed 3 nights in Oct 2022

6/10 Okay

Damian

Disliked: Staff & service

No gold exclusive membership benefits applied :-(

The hotel would not apply any of the gold exclusive benefits that you get with hotels.com. We didn’t even ask about the room upgrade. It was not given. And the 20% off in the food was not applied at the restaurant because they didn’t know about it. We showed them the booking with the discount, and they refused to apply. The hotel in Sevilla the night before applied a late check out as it was possible. And also brought us the bottle of bubbles to the room, all without even asking. As it was given at the time of booking.
Stayed 1 night in Mar 2023

4/10 Poor

Awrad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Reception staff were not helpful at all, provided with a room with poor air condition I asked to be fix but nothing changed. requested for a taxi reservation and they inform me that they did the reservation, but they did not, and I ended up wasting 40 min waiting. the hotel serve a dinner which ends at 10 PM and after 10 there is no other food option but the bar which served only one type of sandwich on that night, tried to order food from outside but the hotel did not allow the driver to come in! their first justification was that the hotel policy don't allow ordering food from outside restaurants, because the hotel provides food and drink! then when I asked them so if I show up coming from outside with food would you stop me and not allow me to enter the hotel? they said no! they just did not have a proper justification for not allowing the driver to come in, I agreed to go to him myself but because of the heavy rain condition I asked for a golf cart to take me at the gate and of course they refused! the hotel has another strange policy, if you have the VIP reservation then you are allowed to enter the park at the day of your check in even prior checking in time which is at 3. but if you arrive before 3 you will be paying a luggage storage fees if you left your luggage with them to enjoy the VIP access! couldn't the hotel provide a luggage storage for VIP reservations! will never stay at the hotel again
Stayed 2 nights in Nov 2024

10/10 Excellent

GERMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hospedaje hermoso, imponente, increible Las instalaciones son excelentes. Te incluye la entrada a los parques. Tengan cuidado, a pesar que en expedia sale cobrado, realmente no lo hacen, y al llegar te cobran.
Stayed 1 night in Oct 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Todó genial
Stayed 1 night in Sep 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Staff friendly Bar prices reasonable Room lovely
Stayed 2 nights in Sep 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Seguro que volveré, muchas gracias
Stayed 1 night in Sep 2025

8/10 Good

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal muy buena.
Stayed 4 nights in Sep 2025

8/10 Good

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Food in the park is terrible and expensive and the food times at the hotel are very strange ended up spending extra to go into Salou for edible food
Stayed 3 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a little bit sad, that in the evening no bar or pub is open in the hotel area. The main bar inside the main building of the hotel close around midnight and afterwards is nothing open anymore. This is really sad, especially since you have a nice saloon at the hotel area. We would appreciate a pub where a bit relaxed music, maybe also country, is running and a last relaxed beer would be possible for the day. Beside on that, I love this area because it is very interesting to explore the hotel area as well like the coaster park itself. Breakfast and Dinner are very nice, you have only to understand that the time for both, mentioned at the registration, is not for entry the restaurant, it is the time you have for eating in general. So if you intend to enjoy the meal, enter the restaurant early in your chosen time frame.
Stayed 2 nights in Jul 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody very friendly ,beautiful place, easy access to the theme park ,very good place for children
Stayed 2 nights in Aug 2025

10/10 Excellent

noelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tanto mi hijo de 6 años y yo nos llevamos muy bien recuerdo, el hotel es maravilloso y al niño le encanto!! Muy recomendable
Stayed 1 night in Jul 2025