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Hotel Heinz

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Luxury
4.5 star property
9.2

Wonderful

Luxury hotel near Emser Therme

Located close to Sayn Castle and Butterfly Garden Sayn Palace, Hotel Heinz provides a free breakfast buffet, a poolside bar and a terrace. Treat yourself to a detox wrap, a massage or aromatherapy at the on-site spa. Fitness classes and Pilates classes are offered at the gym; Hotel Heinz also has a garden, a library and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as an outdoor entertainment area and 2 bars.

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is S$335
includes taxes & fees
25 May - 26 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total pets

Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 35.0 per day.

Cots (infant beds) are available for EUR 15.0 per day

Payment types at the property

Important information

Optional extras

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per day
  • Rollaway bed fee: EUR 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Frequently asked questions

Does Hotel Heinz have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Hotel Heinz?

As of 21 May, 2026, prices found for a 1-night stay for 2 adults at Hotel Heinz on 25 May, 2026 start from S$335, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Heinz pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Heinz?

Self-parking is free at this property.

What time is check-in at Hotel Heinz?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Heinz?

Checkout is at 11:30 AM.

Where is Hotel Heinz located?

Situated in Hoehr-Grenzhausen, this luxury hotel is within 9 mi (15 km) of Rhein Mosel Halle Congress Center, Sayn Castle and Koblenz Theatre. Butterfly Garden Sayn Palace and Ehrenbreitstein Fortress are also within 12 mi (20 km).

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Reviews

Reviews

9.2

Wonderful

9.2

Cleanliness

10

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 43 out of 69 reviews
Rating 8 - Good. 19 out of 69 reviews
Rating 6 - Okay. 7 out of 69 reviews
Rating 4 - Poor. 0 out of 69 reviews
Rating 2 - Terrible. 0 out of 69 reviews

Reviews

Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

would go again and recommend

loved the hotel and area - only criticism is no air conditioning in the rooms and some of hotel
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Lothar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Mareike

Liked: Cleanliness, amenities, property conditions & facilities
Es war herrlich. Tolles essen inklusive!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Uwe

Liked: Cleanliness, amenities, property conditions & facilities
Schöner Wellnessbereich und sehr gutes Restaurant.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Garten und Wellnessbereich, super Restaurant, außergewöhnliches Frühstück, sehr zu empfehlen
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schön ruhig gelegenes Hotel .Super Frühstück und einen schönen Spar Bereich. Gute Möglichkeit zu Wandern und nah an Koblenz gelegen
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schöner Aufenthalt, Danke an das freundliche Team!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Conny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr gepflegt und an Wald-/Wanderwegen gelegen. Die Anwendungen waren sehr gut und eine Wohltat. Der Saunabereich war etwas überlaufen, die Erdsauna und die Entspannungjurte sind zu empfehlen. Die vielen verschiedenen Sitz-/Entspannungsmöglichkeiten waren sehr gut wie auch das angereicherte Wasser und die verschiedenen qualitativ hochwertigen Teesorten. Das Personal war sehr freundlich und aufmerksam. Das man im Wellness, Poolbar, Schwimm- und Außenbereich den ganzen im hoteleigenen Bademantel verbringen konnte war auch schön.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gerne wieder

Gerne wieder. Gut geschlafen und ein richtig gutes Frühstück.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exzellent

Sehr komfortables Wellnesshotel mit einem ausgezeichneten Restaurant. Kompetente Mitarbeiter, freundlicher Service, für uns ein 5 Sterne Hotel. Wir waren nicht das letzte Mal da.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aangenaam verblijf, goed restaurant en zeer uitgebreid ontbijt.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Sarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Einfach wunderbar

Die Zimmer waren sauber und vom Komfort her ok. Das Ambiente, der Wellnessbereich inkl. Fitnesstudio und der Service waren ausgezeichnet. Der Blick am Abend vom Balkon lohnt sich abends bei einem Glas Wein, aber auch die Terrasse bei Kaffee und frisch gebackenem Kucken, ist wunderbar. Der Wald in der Umgebung lädt auf einen Spaziergang ein. Ich komme wieder. ;-)
Blick vom Balkon
Restaurant
Außenbereich
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities
Service zuvorkommend, saubere Unterkunft, großer Sparbereich.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Kilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erstklassiges Hotel!

War richtig super! Tolles Hotel, familiengeführt und in super Lage über der Stadt. Wellness, Sauna und Pool alles was das Herz begehrt ist da! Service war sehr freundlich und kompetent. Frühstück sensationell. Bis zum nächsten Mal, danke und weiter so!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Einfach nur Genießen

Wellness einfach zum Genießen, Saunameister Ralf Weltklasse und sehr Gute Aufgüsse! Frühstück sehr Gut! Alles in allem sehr schönes Haus und auch der Service passt!
Stayed 1 night in May 2024
Verified

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Umgebung, toller Wellnessbereich und angenehme Ruhetäume
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
War einfach toller Kurzurlaub
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein sehr erholsamer Kurzurlaub. Das Haus ist wunderschön eingerichtet, das Personal war super freundlich, das Essen total lecker, das Frühstück hervorragend und alle Räumlichkeiten sehr sauber.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Dorina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Wellnessprogramm ist sehr vielseitig, die Saunalandschaft ist top, das Frühstücksangebot ist sehr abwechslungsreich und das Personal ist SUPER freundlich.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Restaurant und großer Wellnessbereich
Stayed 1 night in Apr 2023
Verified

8/10 Good

Manuela

Liked: Cleanliness, staff & service, amenities
Personal sehr nett, aber vielleicht sollte man dem Auszubildenden im Restaurant sagen, dass man dem Gast nicht sagt, dass man den Namen nicht aussprechen kann. No go. Ebenso merkte man, dass sich die Damen am Empfang nicht grün waren. Die Aussenanlage wirkte leider auch nicht sehr gepflegt. Hier sollte man mal Hand anlegen.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toller Wellness-Trip

Schöner Wellnessbereich, schönes Hotel und sehr nettes Personal im Service
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Ulrike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Als allein Reisende habe ich mich gut aufgehoben gefühlt Man kann dieses Hotel super entpfehlen Komme gerne wieder
Stayed 4 nights in Jun 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sauna, Schwimmen, Relaxen

Entspannung pur
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Paul-Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

Séjour impeccable. Magnifiques installations intérieures et extérieures. Très bon petit-déjeuner, il manque seulement une machine à expresso. Repas du soir excellent. Piscine et sauna bien entretenus.
Stayed 1 night in Aug 2021