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Papagayo Hotel Boutique

3.0 star property
Hotel with a 24-hour front desk, 6-minute walk to Playa del Carmen Main Beach

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Photo gallery for Papagayo Hotel Boutique

Premium bedding, in-room safe, individually decorated, blackout curtains
Reception
Reception
Reception
Reception
Located near Quinta Avenida, Papagayo Hotel Boutique provides a peaceful escape from the bustling streets. Travelers can unwind on the sunny terrace while staying connected with in-room WiFi. Previous guests consistently praise the attentive, helpful staff.

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Studio Suite

Premium bedding, in-room safe, individually decorated, blackout curtains

Studio Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Plasma TV
Ceiling fan
Premium bedding
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Basic Quadruple Room

Premium bedding, in-room safe, individually decorated, blackout curtains

Basic Quadruple Room

7.4 out of 10
Good
(10 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Plasma TV
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room

Premium bedding, in-room safe, individually decorated, blackout curtains

Triple Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Plasma TV
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed
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About the area

Map
Avenida 15 Norte Entre Calles 4 y 6, #154 Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Mamitas Beach - 14 min walk - 1.2 km
  • Xcaret Eco Theme Park - 14 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • ‪Mercado Los Portales - ‬1 min walk
  • ‪La Brocherie - ‬1 min walk
  • ‪Yum Yum - ‬2 min walk
  • ‪Lost Tiki - ‬2 min walk
  • ‪antojitos sandra - ‬2 min walk

About this property

Papagayo Hotel Boutique

Hotel near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Papagayo Hotel Boutique provides a terrace. Stay connected with free in-room WiFi.
Additional perks include:
  • Coworking spaces, a front desk safe and a 24-hour front desk
  • Luggage storage and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All rooms are individually decorated, and offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Wardrobes/cupboards, mini fridges and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay, Google Pay, Apple Pay and Amazon Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Posada Papagayo
Papagayo Hotel Boutique Hotel
Papagayo Hotel Boutique Playa del Carmen
Papagayo Hotel Boutique Hotel Playa del Carmen

Frequently asked questions

Is Papagayo Hotel Boutique pet-friendly?

No, pets are not allowed at this property.

How much is parking at Papagayo Hotel Boutique?

Limited spots are available.

What time is check-in at Papagayo Hotel Boutique?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Papagayo Hotel Boutique?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Papagayo Hotel Boutique located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal. Mamitas Beach and Gran Coyote Golf are also within 6 mi (10 km).

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Reviews

Papagayo Hotel Boutique Reviews

7.2

Good

7.2

Cleanliness

6.6

Amenities

7.6

Staff & service

7.0

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 81 out of 225 reviews
Rating 8 - Good. 52 out of 225 reviews
Rating 6 - Okay. 39 out of 225 reviews
Rating 4 - Poor. 19 out of 225 reviews
Rating 2 - Terrible. 34 out of 225 reviews

Reviews

8/10 Good

Mirtha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall the hotel was nice and clean the staff wss friendly and easy access walking to everything
Stayed 5 nights in Jul 2022

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach
Stayed 2 nights in Mar 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

It was close by everything I needed, the area felt safe and the hotel personnel were helpful and pleasant
Stayed 5 nights in Jun 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a 5 minute walk to the beach and there is so much good food by. In the heart of everything and a great price. The water pressure is the only downside to this place. I will stay here again many times.
Stayed 28 nights in Aug 2023

6/10 Okay

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything just that it wasn’t beach front hotel
Stayed 2 nights in Feb 2024

6/10 Okay

Riccardo

Liked: Staff & service
Area & location is very convenient for downtown dining & beach proximity. Plumbing & water pressure as well as wifi/ internet & TV was very poor !
Stayed 3 nights in Feb 2023

6/10 Okay

James

Disliked: Cleanliness
Prooerty was not great but fine. Only time i talked to the staff they were very helpful but they weren't overly friendly. The towels were old and the ceiling fan was filthy. I liked the location. 5 min walk to the beach and 5 th ave also.
Stayed 6 nights in Feb 2024

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Sep 2023

6/10 Okay

AidaAlejandra

Liked: Cleanliness
Disliked: Staff & service, amenities
They should improve to have hot water and not only replying " its strabfe, I'll check, in 10 minutes" and never get hot water, I talked with other hosts and it was the same priblem and answer. Also, they didnt want to leave hand towel, shampoo, soap and all the tegular tging you find in a hotel even give a receipt for the payment (only accept cash) because "they never do that".... i recommend the place for its lotaction but not for the service
Stayed 10 nights in Dec 2024

2/10 Terrible

lindsay

Disliked: Cleanliness, staff & service, amenities
From the moment we checked in this place was terrible. Lady at the front desk was extremely rude. The room advertised fridge in room which is the main reason we got this room and there wasnt one. When we went downstairs to ask she said it was an error with expedia not them. Also the door lock to our room was broken and the soap dispenser didnt work. Book elsewhere
Stayed 1 night in Jan 2024

8/10 Good

KATHARINE

Liked: Cleanliness, staff & service, property conditions & facilities
I can't leave a detailed review as we only used this hotel as a cheap and convenient 1 night stay before leaving for the airport. It was exactly that. The room we had was basic and had a very strong chemical smell but we got used to it through the night. Pay close attention to the room you're booking because I honestly thought I'd booked a completely different type with a kitchenette and outside window due to pictures on the booking but after closely reading the booking I did in fact book the quadruple room that only had one tiny window at the top of the wall and the other full sized window in the room looked out into the hotel hallway. Obviously not an issue for our one night but we would have been very disappointed had we booked our entire vacation here. It's a small thing but we were really grateful that they allowed us to store our bags in a locker after check-out for free as we had a night flight so didn't want to have to lug our bags to the beach and keep an eye on them all day. For the price of the place and the great location we didn't have any need to complain!
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle L

For the price, the area was decent and the property was decent. It was older but it was clean. The staff is what made it well worth it. They were friendly - went above and beyond to help -always greeted us when we came in and always said goodbye and have fun when we went out. They were helpful with places to eat and sights to see. Miguel and Jesus were awesome!
Stayed 4 nights in Feb 2025

6/10 Okay

Benoit

Liked: Cleanliness, staff & service
Lits tres confortable avec un personnel tres sympa. A quel que pas de tout resto,plage ect...
Stayed 8 nights in Jan 2025

10/10 Excellent

edward keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and economical

Great budget friendly location excellent room easy walking to the main fifth Avenue felt safe walking the street at night
Stayed 2 nights in Feb 2025

6/10 Okay

Armando

Disliked: Cleanliness
La habitacion se veia sucia y lo peor es que segun cambiaron sabanas y habia una cucaracha entre las sabanas
Stayed 2 nights in Jan 2025

10/10 Excellent

Rogelio Aldair

Liked: Cleanliness, amenities
Perfecto
Stayed 6 nights in Jan 2025

8/10 Good

Andrea

Liked: Staff & service
Der Empfang und die Zuvorkommenheit ist wirklich super. Es werden momentan viele Verbesserungen im Hotel vorgenommen, da es unter neuem Mangment ist. Dieses braucht es auch, da einige Sachen sehr alt und teilweise nicht funktional sind. Leider ist hier auch ein wenig Feuchtigkeit mit leichtem Schimmel in Ecken zu finden. Dieses wird aber alles verbessert und das Management hat auf unsere Bemerkungen und Vorschläge positive reagiert. Im Großen und Ganzen ist es ein gutes Hotel mit super freundlichem Personal und in einer guten Lage für den Strand, Restaurants, Bars und Shopping.
Stayed 14 nights in Jan 2025

8/10 Good

Yesenia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Personal amable, una buena opcion solo para quedarte a dormir y pasar el dia fuera turistiando.
Stayed 2 nights in Jan 2025

10/10 Excellent

Bricia

Liked: Cleanliness, staff & service, room comfort

Great customer service

It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.
Stayed 6 nights in Dec 2024

10/10 Excellent

Guillermo Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación

La habitación muy limpia, el personal muy amable, excelente ubicación, internet privado.
Stayed 2 nights in Dec 2024

6/10 Okay

Salvador

Doesn't have hot water, needs maintenance
Stayed 2 nights in Dec 2024

2/10 Terrible

Benoit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Je n ai pas obtenu ce que j ai loué, j ai dû donné un supplément pour avoir frigo,cafetière, ect. De plus aucune eau chaude et après 6 jours plus d eau du tout, j ai changé d hôtel sans remboursement.
Stayed 16 nights in Dec 2024

2/10 Terrible

JOSE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desde que llegue hubo problemas CON AGUA CALIENTE Y CON EL WC PEDÍ ME CAMBIARAN DE HABITACIÓN. Y NUNCA HICIERON CASO. PEDÍ DEVOLUCIÓN DE MI DINERO PARA CAMBIAR DE HOTEL Y CINICAMENTE EL ENCARGADO ME DIJO QUE "NO" Y QUE LO ARREGLARA CON EXPEDIA. DESAFORTUNADAMENTE TENGO QUE ***NO RECOMENDAR ESTE HOTEL EN ESTA OCASIO *** HA SIDO LA PEOR ESTANCIA EN MIS VIAJES ***LO BARATO SALE CARO*** AUNQUE LA VERDAD NO ES TQN BARATO PARA EL. PÉSIMO SERVICIO. NO LO RECOMIE DO
Stayed 4 nights in Dec 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was wonderfully friendly and kind. The layout of the hotel though, did not give us a window to the outside, just to the hallway. The room smelled so strong of mildew or mold. We were given 2 bathtowels for our party of 5, no face cloths or hand towels. The towels and sheets were threadbare. The fan above the bed wobbled badly, and was held together with duct tape. Because the only window opened to the hallway, other guests' noise in the common areas was very disturbing. Other than that, we felt safe and secure inside the hotel. The staff made us feel at home.
Stayed 1 night in Nov 2024

10/10 Excellent

Mario Otilio

Liked: Cleanliness, staff & service, property conditions & facilities
Seguridad al ingresar y salir del hotel para menores de edad
Stayed 6 nights in Nov 2024