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Hotel Masam

2.5 star property
Colonial hotel in Isla Mujeres with a rooftop terrace

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Hotel Masam combines beach vibes with modern comfort in lively Cancun. Guests appreciate the rooftop terrace for relaxation and in-room WiFi for staying connected. The property offers wedding services, a reception hall, and convenient luggage storage for travelers.

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Queen Bed

Free WiFi, bed sheets

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Triple Room

Free WiFi, bed sheets

Economy Triple Room

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
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About the area

Map
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 km
  • Isla Mujeres Ferry Terminal - 3 min walk - 0.3 km
  • Isla Mujeres Cemetery - 5 min walk - 0.4 km
  • North Beach - 5 min walk - 0.4 km
  • Dolphin Discovery - 14 min drive - 6.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 114 min drive

Restaurants

  • ‪Luna Grill - ‬2 min walk
  • ‪Los Mariscos De Humo - ‬1 min walk
  • ‪Aroma Isla - ‬1 min walk
  • ‪El Patio - ‬1 min walk
  • ‪Cafe Mogagua - ‬1 min walk

About this property

Hotel Masam

Hotel near North Beach
Close to Isla Mujeres Ferry Terminal, Hotel Masam provides amenities such as a rooftop terrace. Stay connected with free in-room WiFi.
Additional perks include:
  • Beach towels, a reception hall and luggage storage
  • Concierge services, wedding services and tour/ticket information
Room features
All guest rooms at Hotel Masam boast comforts, such as air conditioning, in addition to
More amenities include:
  • Bathrooms with baths and soap

Similar properties

Front of property

Izla Beach Front Hotel

  • Pool
  • All-inclusive
  • Spa
  • Parking included
8.6 out of 10, Excellent, 1,023 reviews
The price is S$242
includes taxes & fees
19 Nov - 20 Nov
Izla Beach Front Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • No lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Sayil Hotel
Hotel Masam Hotel
SAYIL HOTEL BOUTIQUE
Hotel Masam Isla Mujeres
Hotel Masam Hotel Isla Mujeres

Frequently asked questions

Is Hotel Masam pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Masam?

This property doesn't offer parking.

What time is check-in at Hotel Masam?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Masam?

Checkout is at noon. Late checkout is available for MXN 300 (subject to availability).

Where is Hotel Masam located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Hotel Masam Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 77 reviews
Rating 8 - Good. 19 out of 77 reviews
Rating 6 - Okay. 16 out of 77 reviews
Rating 4 - Poor. 6 out of 77 reviews
Rating 2 - Terrible. 5 out of 77 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Staff was very helpful and GREAT LOCATION. Mattresses could use an upgrade but would stay here again.
Stayed 3 nights in Jun 2022

8/10 Good

Lorie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Stayed 1 night in Mar 2023

4/10 Poor

Cecilia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Maintenance issues - only hot water
Stayed 1 night in Feb 2023

2/10 Terrible

CARMEN

El hotel que reservé está cerrado no habilitado
Stayed 1 night in Dec 2024

10/10 Excellent

Juan

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, hotel is in ok condition
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!
Stayed 1 night in Jul 2024

8/10 Good

Alfonso

Liked: Staff & service, amenities
Está bien Bien servixiio
Stayed 1 night in Jun 2024

10/10 Excellent

Clara Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Sobre todo el muchacho que atiende
Stayed 1 night in May 2024

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super!
Stayed 1 night in May 2024

6/10 Okay

peter

Liked: Cleanliness
On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.
Stayed 4 nights in May 2024

10/10 Excellent

Aide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la atención del personal, esta limpio, hay agua caliente y la cama es cómoda, cerca de restaurantes. Me gusto todo.
Stayed 1 night in May 2024

10/10 Excellent

Tadeu

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para hospedarse, de facil acceso y ubicado en la calle de restaurantes en la isla
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Average for 1 night

Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.
Stayed 1 night in Mar 2024

10/10 Excellent

MARIA EUGENIA

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es pequeño y sencillo pero tiene una súper ubicación, estás en el centro de todo en la calle principal de restaurantes y tiendas. Súper cerca de la playa norte y también del puerto marítimo, me encantó su ubicacion!
Stayed 1 night in Jan 2024

4/10 Poor

Stephan

Disliked: Property conditions & facilities
There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Stayed 5 nights in Nov 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, comfortable
Stayed 4 nights in May 2023

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location especially for a solo traveler
Stayed 7 nights in Apr 2023

6/10 Okay

Raúl José

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación, cerca del centro y de la playa. Buena atención del personal. La TV no cuenta con servicio de cable (no se utilizó), no cuenta con sillas y mesa de trabajo, se sienten los resortes de la cama.
Stayed 2 nights in Apr 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buen ubicado. Nos han atendido muy bien! Lo recomiendo
Stayed 1 night in Apr 2023

10/10 Excellent

Eduardo Sandoval

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, el personal muy amable, solo las regaderas no sirven del todo bien, hacen mucho ruido

10/10 Excellent

arisbet

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien organizado
Stayed 2 nights in Mar 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water problems is all, but if you’re adaptable don’t worry:)
Stayed 9 nights in Feb 2023

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita la habitación y limpia, y la ubicación es excelente cerca de todo
Stayed 2 nights in Mar 2023

8/10 Good

Tommy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Billig og enkelt

Enkelt og svært billig hotell supersentralt i hovedgaten på Isla Mujeres. Hotellet er slitent og trenger sårt en oppussing men man kan ikke si noe på prisen. Dusj og toalett fungerer. Det er Roku/Chromecast på tv og du får det nesten ikke mer sentralt. Lite bråk fra utsiden. Alt i alt er det genialt hvis man skal bruke lite penger og være i sentrum på Isla Mujeres.
Stayed 1 night in Feb 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
Fue agradable la estancia, un par de detalles con nuestra habitación y a la brevedad nos dieron solución, son personas muy amables. La ubicación está excelente, tienes todo a la mano y la playa que es lo más importante también.