Verified
10/10 Excellent
Valentín
8 Apr, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valentín
Stayed 2 nights in Apr 2022
Casa Lucia
2.5 star property
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Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 16
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 9:00 AM - 10:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours), lockbox
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Frequently asked questions
Is Casa Lucia pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Casa Lucia?
This property doesn't offer parking.
What time is check-in at Casa Lucia?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM.
What time is check-out at Casa Lucia?
Checkout is at 11:00 AM.
Where is Casa Lucia located?
Located in Monterrey Centro, this hotel is within a 5-minute walk of Santa Lucia Riverwalk and Macroplaza. Fundidora Park is 0.8 mi (1.2 km) away. General I. Zaragoza Station is only a 5-minute walk and Padre Mier Station is 15 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
6.0
Amenities
6.0
Staff & service
6.0
Property conditions & facilities
Rating 10 - Excellent. 1 out of 2 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 2 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews
2 - Terrible
1
Reviews
Verified
2/10 Terrible
Ivan
29 Mar, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respeto mi reservacion, la dueña nunca dio la cara, solo por telefono gracias a la chica que hace mantenimiento, nos decia que lo solucionaria pero que buscaramos otro hotel. Fuimos a un concierto y todo estaba lleno. Pesima organizacion. y como yo habiamos varias personas con ese problema.
Ivan
Stayed 1 night in Mar 2022