Does The Urban have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is The Urban pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Urban ?

Self-parking is free at this property.

What time is check-in at The Urban ?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Urban ?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does The Urban provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 33 per vehicle applies.

Where is The Urban located?

Located in the heart of Siem Reap, this spa hotel is within a 5-minute walk of Angkor Night Market and Pub Street. Old Market Area and Artisans D'Angkor are also within 10 minutes.

The Urban Reviews, Deals & Photos 2025

10/10 Excellent

Sydney

27 May, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for pub st and night markets!!

From check in to check out the staff was incredibly friendly and helpful. The cold towels upon return to the hotel each day was a nice touch. The pool area was perfect for relaxing. The area was great for walking to pub street and easily exploring the night markets.

Stayed 3 nights in May 2024

10/10 Excellent

Zachary

18 May, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Had a wonderful, albeit short stay at The Urban. Tom was very helpful prior to and upon check-in, supporting with my arrangements for tours. The restaurant was great and I ate breakfast and dinner there, I recommend! All staff were super friendly and genuine. Thank you!

10/10 Excellent

Rachel

4 May, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a great stay for us. The Urban is clean, modern and in a good location. Just a few minutes walk to Pub Street, massage places and many food options nearby. We used the pool the three days we were there as the weather was very hot. We had their breakfast option was was alright. Overall, it was really the staff that made me post this review. The concierge and head manager did everything they could to make our stay good - they helped me arrange a day tour of Angkor Wat and accommodated an additional request I had. They are very kind people which made this stay very pleasant.

Stayed 3 nights in Apr 2023

10/10 Excellent

Daniel

26 Aug, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel Empowering Younger People

I loved The Urban. It was clean, comfortable and super quiet. The service was wonderful with the staff approaching a few times to make sure everything was well. They explained that they are a community that trains younger people to have good work skills in order to empower them. This impressed me the most. I could tell they actually cared about their guests and their staff. They also offer an opportunity to plant a tree and the hotel follows environmentally friendly policies. I would definately recommend The Urban.

Stayed 1 night in Aug 2023

10/10 Excellent

Richard

18 Feb, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay Second Time

Stayed here pre covid. Loved it. Under new owner now and loved it just the same. The secret is out…this hotel is a gem. Great location and great staff. Clean room, easy comfort level meaning good storage space for suitcases (a long bench), a small closet, ample shelving in bathroom for toiletries. Mini fridge, safe, water, coffee and tea. Comfortable bed although a tad on the firm/hard side. Good quality bedding (linen and pillows) and large towels. The hotel is doing a good job trying to be eco friendly by providing refillable water canteens in your room instead of plastic bottles. There’s a water bubbler in the lobby area. Only con to this is I question if it’s sanitary. I saw one guest put her personal water bottle right on/under the water dispensers tap and then she drank from her bottle and refilled it again. Once again inserting the tap into her bottle. I did not mention this to management but guess they’ll see it here. A sign should be on the bubble with instructions regarding hygiene and a towel on floor to soak up spills as guests should hold water bottle under tap and not cover the tap. But all in all a great visit with kind friendly staff that really are happy to have you there. Nice pool area, very serene. Floor is slippery. One lady fell. Go slow. Lots of mosquitos outside and enter room which I didn’t notice on our visit 3 yrs ago. Good ample breakfast for $5-$7. Wait staff very limited English, so if you have allergies…use google translate.

Stayed 8 nights in Feb 2023

10/10 Excellent

Verified traveller

2 Mar, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent rapport qualité/prix

Nous avons apprécié notre séjour de 4 nuis dans cet hôtel, il est très jolie, personnels souriants, des petites attentions, nous avons mangé plusieurs fois dans le restaurant et nous avons très bien mangé. Dommage que le personnel à l’accueil ne comprenne pas toujours bien l’anglais car deux fois nous avons eu un discours contradictoire.

Stayed 4 nights in Feb 2024

10/10 Excellent

Peter

15 Feb, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are very friendly and helpful. Great place to stay in Siem Reap.

Stayed 4 nights in Feb 2024

10/10 Excellent

Alyssa

2 Feb, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

We had a great time staying here. The Staff was extremely friendly and helped with anything needed. The food and property were great. the location is great as well, walking distance from a ton of stuff.

Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

6 Nov, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location, nice staff

Perfectly situated hotel and very nice staff. We much enjoyed our stay and would always come back.

Stayed 1 night in Nov 2023

6/10 Okay

Edwin John

28 Oct, 2023

Disliked: Property conditions & facilities

Not bad but only 3 star

Stayed 4 nights in Oct 2023

8/10 Good

MASARU

15 Aug, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

スタッフも親切で、街歩きもしやすくホテルに待機しているトゥクトゥクのドライバーも親切でよかったです。机にコンセントがなかった（テレビのを拝借すればある）事と、ナイトマーケットが近いためマッサージの客引きや少しめんどくさかったです。

Stayed 3 nights in Aug 2023

8/10 Good

Juan Ignacio

3 Aug, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pues el emplazamiento, muy cerca de las zonas más animadas, pero tranquilo y sin ruidos. Y las zonas comunes, jardines y piscina. La habitación está bien pero sería más higiénico que la ducha estuviera separada del WC. El desayuno no es buffet y fue muy lento pero con buen café pero mal zumo

Stayed 2 nights in Jul 2023

10/10 Excellent

Heather

2 Jul, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay. Good Value.

Loved this place! The check in process was so unique and welcoming. Staff is great. The front of the resort is an outdoor dining area which is super cute. Breakfast was good. The location is super convenient. It’s walking distance to the night markets and pub street and some great street food. We also took a tuk tuk to Angkor Wat and the ride wasn’t long. The only weird thing, we had 2 twin beds and one bed was nice and soft and the other was hard as a rock. I slept on the soft bed so I was fine lol.

Stayed 2 nights in Jun 2023

8/10 Good

Edwin John

20 Jun, 2023

Liked: Cleanliness, staff & service

Great location, staff very helpful and hotel adequate. Would not recommend eating here food not so good. Overall ok for a few days. We didn’t like being bombarded with offers of tours when we arrived.

Stayed 4 nights in Jun 2023

10/10 Excellent

Michael

1 Jun, 2023

Liked: Staff & service, amenities, property conditions & facilities

The entire staff was cordial, kind and accommodating. They were knowledgeable of the city and local attractions. Always ready to help with directions, answer questions regarding language and Khmer cultural traditions. Service was graceful, and genuinely afforded. I will certainly return!

Stayed 7 nights in May 2023

8/10 Good

Richard

29 May, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a great choice for a hotel. I really liked it. However, it was frustrating to call the hotel—for an entire day—multiple times with no response. This means I had to pay for my own tuk tuk from the place my van arrived to the hotel. And, at the end of my stay, I had to pay for a tuk tuk to the airport. The person at the front desk said it wasn’t included. One of the selling points for this hotel was the free airport shuttle. It never happened. All of my other experiences were positive. The staff was kind. The property is nice. The location is perfect. I’d definitely stay here again.

Stayed 2 nights in May 2023

10/10 Excellent

Aitor

6 May, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel con excelente relación calidad / precio

El hotel se encuentra muy cerca de Pub Street. Las habitaciones correctas y el servicio muy bueno. Ofrecen recogida gratuita con un tuk tuk en cualquier punto de la ciudad. Después contraté con el mismo conductor (Sam Art) el tour por Angkor wat. Si duda excelente hotel y muy buen precio para la calidad que ofrece.

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

3 May, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

本当にありがとう。

アンコールワット周辺を観光したくて、タイ旅行の間にカンボジア滞在を挟んだため、1泊だけでした。しかしこの1泊が素晴らしいものになりました。トゥクトゥクに乗ったのは初めてで楽しかったです。翌朝の日の出をアンコールワットで見るためのツアーをホテルに着いてから取ってくれて、アンコールワットやタプロームなど行きたい場所をトゥクトゥクで回ることが出来ました。空港の送迎は行き帰りどちらもして頂いて、本当に助かりました。ホテルに関して、シャワーとトイレが一緒にある事に驚いただけで、アメニティはしっかりしてるし、アンコールワットや空港へのアクセスがいい、ベッドは大きいし開放感のある部屋でした。間違いなく一生忘れない経験になったし、次カンボジアに行く時も是非利用させて欲しいです。カンボジアの人達はいい人ばっかりでした。

Stayed 1 night in May 2023

10/10 Excellent

Stephen

7 Apr, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recently had the opportunity to stay at The Urban in Siem Reap, and it was nothing short of an exceptional experience. From the moment I arrived, I was greeted with warm smiles, impeccable hospitality, and an unparalleled level of service. The Urban has truly set a new standard of excellence for accommodations in Siem Reap. The hotel itself is beautifully designed, tastefully blending modernity and sophistication with traditional Cambodian elements. The attention to detail was exquisite, and I felt truly immersed in the rich culture of Cambodia during my stay. The rooms were incredibly spacious, immaculately clean, and outfitted with all the amenities one might need for a comfortable and luxurious stay. The bed was incredibly comfortable and provided a peaceful night's sleep after a day of exploring the city. What sets The Urban apart is the exemplary staff, who went above and beyond to ensure my stay was perfect. They were attentive, personable, and genuinely saw to my needs throughout my visit. From providing insightful recommendations for local dining and attractions to seamlessly arranging transportation, the team at The Urban consistently exceeded my expectations and made my trip to Siem Reap truly unforgettable. The location of The Urban is also worth noting, as it is situated in the heart of Siem Reap, making it easily accessible to a myriad of local landmarks, restaurants, and shopping centers. This prime location allowed me to make the most of my time during my

10/10 Excellent

franck

7 Apr, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

hotel de charme, belle piscine, employés gentils et efficaces, emplacement ideal

Stayed 6 nights in Mar 2023

10/10 Excellent

Olivier

5 Apr, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at The Urban was extremely friendly and always available to help with our queries.

Stayed 3 nights in Apr 2023

10/10 Excellent

Ludovic

23 Mar, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent séjour dans cet établissement.

Stayed 5 nights in Mar 2023

10/10 Excellent

Gottfried

31 Jan, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location in the city center. Super friendly and professional staff. Nicely appointed suite rooms, beautiful pool, comfortable bed and room. Perfect place to stay in downtown Siem Reap at a very reasonable price.

Stayed 3 nights in Jan 2023

10/10 Excellent

Jace

27 Jan, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and hotel for Siem Reap

The staff at Urban hotel treated us like family and made our stay extra special. The restaurant food was delicious, the pool was perfect for relaxing, and our room was comfortable and had everything we needed. Mr. Bee was our tuk tuk driver for our entire stay and was very friendly, helpful, always on time, and took us to a delicious restaurant for lunch. We hope to return one day and would gladly stay here again!

Stayed 4 nights in Jan 2023

10/10 Excellent

Salua

16 Dec, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but noisy

Good experience in general but the hotel has not a night noise regulation.

Stayed 4 nights in Dec 2022

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