Expedia Rewards FAQ • Terms and Conditions

Expedia^® Rewards Terms and Conditions

Last Revised: June 11, 2025
These terms and conditions will apply until July 27, 2025 (or later date as notified to you). The new updated terms and conditions (set out at the end of this webpage) will be effective from July 28, 2025 (or later date as notified to you).

Expedia Rewards (‘Programme’) is offered to Expedia.com.sg and Expedia Singapore app customers at the sole discretion of Expedia, Inc. (‘Expedia’) and is open only to individuals who are eighteen (18) years of age and older, have a valid email address and have enrolled in the Programme (’Member(s)’). By participating in the Programme, Members can earn Points for booking and completing eligible travel through the Expedia Site and can redeem available Points towards Redemption Rewards, subject to their availability and these terms and conditions. The terms ‘you’ and ‘your’ throughout these terms and conditions refer to any Member.

Acceptance of these Terms and Conditions
Your continued participation in the Programme as a Member constitutes your acceptance of these terms and conditions. The version of these terms and conditions that are currently on the website available at www.expedia.com.sg/lp/b/exp-rewards-terms will apply until 31st January 2022 and will supersede all previous versions of these terms and conditions. These new updated terms and conditions will apply from 1st February 2022.

Membership in the Programme is void if prohibited by law in the state or country of the Member's residence, and these terms and conditions are subject to change as may be necessary to comply with such laws or regulations.

Changes to these Terms and Conditions
From time to time, Expedia may make changes to these terms and conditions at its sole discretion. We will always endeavour to provide you with notice of any material changes prior to the changes coming into effect. The table below sets out some important information about the notices that we will provide for different types of changes:

Change	Notification Period
A material change to the terms and conditions that substantially limits (a) the way that Points are earned or redeemed by Members (or any membership tier); or (b) Programme Benefits for Members (or any membership tier)	At any time by giving Members a reasonable period of written notice.
Any other changes to the Terms and Conditions	At any time without prior notice to Members where the changes are beneficial to you or would not have a material impact on you. These changes will apply from the date that they are published on https://www.expedia.com.sg/lp/b/exp-rewards-terms. For all other changes, at any time by giving you written notice.

We will send any written notices to the contact details that you have provided to us for your Account. You are responsible for updating your contact details if and when they change. Your continued participation in the Programme as a Member following the above notice periods constitutes your acceptance of the notified changes to these terms and conditions.

Improper Member Activity
Expedia reserves the right at its sole discretion to disqualify any Member that it reasonably believes to be tampering with the operation of the Programme or to be acting in breach of these terms and conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Programme may be a breach of criminal and civil law, and should such an attempt be made or threatened, Expedia reserves the right to seek damages from any such person to the fullest extent permitted by law.

Expedia has the right to monitor all Account activity. If Expedia has reasonable grounds to believe that your Account shows signs of fraud, abuse, improper conduct or suspicious activity (collectively, ‘Improper Activity’), Expedia may close or freeze your Account immediately, and where such Improper Activity is found to have occurred, you may lose your accumulated Points or Redemption Reward(s). If you have conducted any Improper Activity, Expedia reserves the right to take any necessary legal action and may have grounds to confiscate any Redemption Rewards as a result of such activity. In addition, you may be liable for monetary losses to Expedia, including litigation costs and damages, and you will not be allowed to participate in the Programme in the future. Eligible Bookings discovered to be related to Improper Activity will have their Points rescinded, and the Account associated with such activity will be frozen from further Point earning or redemption activity. To contest the freezing of an account, the rescinding of Points or confiscation of Redemption Rewards, please contact the customer service centre using the links on this page.

Liability
Expedia makes no guarantees, warranties or representations of any kind concerning the Programme, except where a particular guarantee or warranty cannot be excluded under applicable law. Nothing in these terms and conditions is intended to exclude or restrict any non-excludable rights that any Member has under any applicable laws.

To the fullest extent permitted by law, you release Expedia and its affiliates, suppliers and partners from all liability regarding the earning, redemption and use of Points, including any Redemption Rewards that, after receipt, may be lost, stolen or destroyed, other than where such liability was caused or contributed to by a negligent or fraudulent act of Expedia. Expedia suppliers and partners are in no way affiliated with or responsible for Programme administration.

Termination of these Terms and Conditions
To the fullest extent permitted by law, Expedia reserves the right at its sole discretion to restrict the availability of the Programme to any person, at any time, for any or no reason, with prior reasonable written notice and without liability to you.

The Programme has no predetermined termination date and may continue until such time as Expedia decides to terminate the Programme. Expedia may terminate the Programme at any time. Upon termination, you will have thirty (30) days from the date that the Programme termination is announced to use available Points remaining in your Account. After that date, any Points will be forfeited without compensation.

Privacy
It is a condition of membership to the Programme that a Member consents and authorises Expedia to collect, use and disclose the personal information collected by Expedia in accordance with the privacy statement available at www.expedia.com.sg/privacy and all applicable privacy and data protection laws.

Marketing
Where Expedia wishes to market its products or services to you, Expedia will do so only after obtaining your prior consent. If you are receiving promotional information and do not wish to receive this information any longer, please contact the customer service centre to request to be removed from the marketing list, or use the unsubscribe facilities included in Expedia's marketing communications. Expedia will address such a request as soon as reasonably possible, but in any event less than 30 days after such a request is received.

"Account" means an account whereby a username and password is created with Expedia enabling access to Expedia Rewards.

“Base Points” are the core points that can be earned as part of the Expedia Rewards programme in accordance with the terms and conditions. Base points are earned for Eligible Bookings.

“Bonus Points” are additional Points earned in the Programme and can be earned as a result of:

(a) promotional bonus point offers for special promotions offered to Members from time to time (the conditions attaching to such promotions to be provided at the time of promotion); or

(b) bonus point offers which are offered to Members from time to time as benefits of Expedia Rewards and may include benefits such as additional bonus points earned with a particular membership tier, additional bonus points earned when booking via the Expedia App, or when booking VIP Access properties. These bonus point offers will be listed under the relevant tier benefits found here.

“Completed Travel” means that the Member, or other travellers booked under the Account, must have completed the stay in an Eligible Hotel or an Eligible Accommodation Rental, flown on the Eligible Flight, used the ticket(s) for the Eligible Activity or completed the Eligible Package.

“Dollar” or “$” means Singapore dollar.

“Eligible Accommodation Rental” means a stand-alone booking of accommodation as an alternative to a hotel such as a furnished apartment, house, villa or professionally managed resort-condominium complex booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

“Eligible Activities” means any prepaid, stand-alone activities booked on the Expedia Site that are completed by the Expedia Rewards Member or not cancelled.

"Eligible Booking” means a booking for any Eligible Activities, Eligible Flight, Eligible Hotel, Eligible Accommodation Rental and Eligible Package on the Expedia Site.

"Eligible Flight” means any stand-alone flight (or flights) booked on the Expedia Site in one booking that is completed by the Expedia Rewards Member or not cancelled.

"Eligible Hotel” means any prepaid, stand-alone hotel booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

"Eligible Package” means any prepaid hotel + flight booked together on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

"Expedia Site" means Expedia.com.sg or the Expedia Singapore mobile app.

“Eligible Tier Booking” means an Eligible Booking which qualifies for a Trip Element.

“Pay-Now” means selecting the ‘Pay now’ option at checkout prior to completing your Eligible Booking. If you select the ‘Pay now’ option, Expedia will charge the amount to your preferred payment method in Dollars immediately less any Expedia Rewards Points or coupons applied at checkout.

“Points” are earned as a part of Expedia Rewards in accordance with the terms and conditions and can mean Base Points, Bonus Points or a combination of both. Points can be earned for making Eligible Bookings as well as for bonus point offers.

"Programme Benefits" means the additional benefits that a customer receives by being part of Expedia Rewards as set out here and updated from time to time.

“Property” means Eligible Accommodation Rental and/or Eligible Hotel.

“Redemption Reward” means a booking on the Expedia Site that can be paid for (or partially paid for) by the redemption of Points or a Reward Coupon by a Member under these terms and conditions. Every 75 points earned can be used to get $1 off future eligible redemptions.

“Trip Elements” is a method for calculating progress towards your tier.

Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travellers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia Account, the individual's Account that you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Programme and they have an active Account.

After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary. Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s).

No Points will be earned for change or cancellation fees imposed by suppliers.

If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in or check-out (such as city tax or a resort fee), such amounts will not be included when calculating the Points (even where such amount is included in the total displayed when booking).

Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking.

Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for non-Completed Travel.

Points will be rescinded or cancelled in cases where a Member receives a refund or credit, from either Expedia, a supplier, a financial institution or a card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Member’s Account. Points earned pursuant to fraudulent, sham activity or falsified information will be rescinded or cancelled by Expedia.

If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe that your Account has been the subject of any suspicious activity, please contact the customer service centre immediately. If it is determined you have been the victim of a fraud, the Points that you have earned may be transferred to a new Account.

Your Points balance and redemption activity can be accessed on your Expedia Rewards activity page. Points and Programme Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Programme and redemption of any rewards.

If you believe that you did not receive the correct number of Points for an Eligible Booking, you must contact the customer service centre within one hundred and eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below.

Members can redeem available Points for Expedia coupons in various increments (‘Reward Coupon’) that can be applied to the cost of a package limited to a ‘Pay Now’ hotel + flight booked on the Expedia Site. A Reward Coupon will only be able to be issued up to the value of $400. When you redeem Points for a Reward Coupon in your selected amount, you will be issued a Reward Coupon code. The issued Reward Coupon will be deposited into the Member's Expedia Account and can be found on the coupons page within ‘My Account’. The Reward Coupon may only be redeemed by the Member. Any terms or conditions applicable to each Reward Coupon will be confirmed at the time of issuance. Redeemed Points will be deducted from your Account at the time that the Reward Coupon code is issued.

Reward Coupons can only be redeemed for packages limited to a booking at a ‘Pay Now’ hotel on the Expedia Site + a flight booked on the Expedia Site, and only where payment is being made to Expedia at the time of booking. Reward Coupons will be applied to the hotel portion of the package first, then to the flight portion of your package, less any taxes, fees or charges due on the package. Please note: any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within 10 working days. A Reward Coupon can only be applied to one (1) package and one hotel room per booking. A Reward Coupon cannot be used for booking multiple rooms on the same itinerary. Reward Coupons have no cash value. Reward Coupons may not be combined with or applied to any other certificates, upgrades, awards or coupons. All taxes, fees, charges and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone and other charges that are applicable to the reservation are the responsibility of the traveller, and Reward Coupons cannot be applied to such amounts. Reward Coupons cannot be applied to the cost of cancellation or change penalties, prepaid bookings, administrative fees or other miscellaneous charges. Reward Coupons are void where prohibited by law.

No Point refunds will be issued for unused or expired Rewards Coupons. Rewards Coupons expire one year after issuance.

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One Key Terms and Conditions

Effective from July 28, 2025

1. Introduction

This is our loyalty programme which provides members with a range of rewards and benefits. By opening an account you automatically become a member of our loyalty programme.

These Rewards Terms and Conditions explain the various elements of our loyalty programme and will apply to you if you create an Account on Expedia or access your Account on Expedia or another Participating Brand. Use of OneKeyCash is offered by Expedia, Inc. (‘EI’, ‘we’, ‘our’, ‘us’) on behalf of its subsidiaries and affiliates, all of which are Expedia Group companies (collectively, ‘EG’). Singapore Travel Licence No. 02420 is held by Expedia Travel Singapore Pte. Ltd. Customer Support: +65 6415 5555.

Members can participate in the Programmes listed below for each Participating Brand subject to these Terms and Conditions. The terms ‘you’ and ‘your’ throughout these Terms and Conditions refer to any Member.

NOTE: SECTION 10 GIVES US THE RIGHT TO MAKE CHANGES TO THESE TERMS AND CONDITIONS.

2. Enrolling in the Programmes

The Programme is open only to individual people who are at least eighteen (18) years old—or the age of majority in their country of residence, whichever is older—and have a valid email address. You are responsible for ensuring that your participation in the Programmes comply with your employer’s policies related to participation in loyalty programmes.

To enrol in the Programmes, you must meet the eligibility requirements set out in this section and either (a) create an Account with Expedia or (b) sign into your existing Account on Expedia or a Participating Brand, or (c) otherwise be asked to accept these Terms and Conditions. Upon doing so, you will be required to indicate your acceptance of these Terms and Conditions. Only eligible individuals can participate in the Programmes. Neither companies, groups, organisations nor travel agents can participate in the Programmes. Accounts cannot be shared or transferred. Accounts are only for personal and non-commercial use. Your Account can be used on Expedia and on other Participating Brands as and when the Programme is made available on those Participating Brands.

If you’d rather not be part of the Programmes, you can delete your Account and still book with Participating Brands as a guest. To find out more about how to delete your Account, please click here. If you delete your Account, you will no longer have access to your profile or Account statement information, you will no longer earn OneKeyCash, and you will lose any OneKeyCash, Trip Elements and Tier status that you have previously accumulated. You will not be able to reactivate a deleted Account or the OneKeyCash associated with a deleted Account at the time of deletion, if any. If you want to join the Programmes again in the future, you will need to create a new Account.

Membership in the Programmes is void if prohibited by law in your country of residence, and these Terms and Conditions are subject to change (in accordance with section 10 below) as may be necessary to comply with such laws or regulations.

3. Definitions

‘Account’ means the account you have (or create) with Expedia that has been accessed from Expedia or a Participating Brand. If you meet the eligibility requirements set forth in section 2 above, that Account automatically gives you access to each Programme on Expedia or a Participating Brand.

‘Available OneKeyCash’ means Base OneKeyCash or Promotional OneKeyCash that is made available in your Account and can be used for Redemption Rewards.

‘Base OneKeyCash’ means OneKeyCash that is earned by making an Eligible Booking through a Participating Brand but excluding Promotional OneKeyCash, and further explained in section 18 below.

‘Completed’ is defined for each Participating Brand in section 18.

‘Eligible Booking’ is defined for each Participating Brand in section 18.

‘Eligible Tier Booking’ means an Eligible Booking or a Redemption Reward which qualifies for a Trip Element as outlined in section 18.

‘Member’ means an individual who meets the eligibility requirements set forth at section 2 above and has an Account.

‘OneKeyCash’ is earned as a part of the Programmes in accordance with these Terms and Conditions and can mean Base OneKeyCash or Promotional OneKeyCash, or a combination of both. OneKeyCash can be earned on Eligible Bookings and used on Redemption Rewards.

‘Participating Brand’ means Expedia and such other Expedia Group company or brand offering the Programme from time to time, and includes Singaporean-specific versions or mobile versions of those Participating Brand sites and any related mobile applications.

‘Pay Later’ means selecting the ‘Pay Later’ option (where available) prior to completing your booking. If you select the ‘Pay Later’ option, you will pay the Travel Supplier directly.

‘Pay Now’ means selecting the ‘Pay Now’ option prior to completing your booking.

‘Pending OneKeyCash’ means OneKeyCash that is not Available OneKeyCash and cannot be used for Redemption Rewards.

‘Programme’ means a loyalty programme offered by a Participating Brand from time to time.

‘Programme Benefits’ means the additional benefits a Member receives by being part of the Programme as set out here and updated from time to time.

‘Promotional OneKeyCash’ is defined in section 5.

‘Redemption Reward’ means a booking through a Participating Brand that can be paid for (or partially paid for) by the redemption of OneKeyCash by a Member in accordance with these Terms and Conditions. S$1 in OneKeyCash will provide a S$1 discount on a Redemption Reward.

‘Tier’ means either Blue, Silver, Gold or Platinum tier as determined in accordance with these Terms and Conditions.

‘Travel Supplier’ means a provider of any element of an Eligible Booking or Redemption Reward, which may include, but not be limited to, a hotel, a short-term rental, an airline, an activity provider or a car hire agency.

‘Trip Elements’ is a method for calculating progress towards your Tier and is explained in section 18.

4. Earning OneKeyCash (General)

This section will apply to Expedia and other Participating Brands where OneKeyCash can be earned and applies to all Participating Brands where Trip Elements can be earned. Please see section 18 below for further specific terms relating to the earning of OneKeyCash and Trip Elements.

OneKeyCash and Trip Elements can only be earned by the Member who registered for and controls the Account through which any Eligible Booking is made. The Member will earn OneKeyCash and Trip Elements for all Eligible Bookings, regardless of the traveller(s) named on the booking. Additional individuals named as travellers on the itinerary of the Eligible Booking will not earn OneKeyCash or Trip Elements.

To earn OneKeyCash and Trip Elements for an Eligible Booking, you must be a Member prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. OneKeyCash will not be earned for bookings made on a relevant Participating Brand when you are not signed in to your Account or if you create an Account after booking. If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the OneKeyCash earned on the Eligible Booking.

OneKeyCash cannot be earned on taxes and fees. In addition, if any additional amounts are payable to a Travel Supplier at the time of travel, check-in or checkout—including, but not limited to, taxes, security fees or deposits, resort fees, insurance or fuel charges—such amounts will not be included when calculating OneKeyCash (even where such amount is included in the total displayed when booking). No OneKeyCash or Trip Elements will be earned on change or cancellation fees imposed by Travel Suppliers or cancelled bookings or refundable damage deposits. If OneKeyCash is earned on an Eligible Booking made in a currency different to the currency associated with your Account, the value of the OneKeyCash earned for that booking will be converted based on the market exchange rate applicable on the date of booking.

The amount of pending OneKeyCash and pending Trip Elements to be earned are calculated at the time of making an Eligible Booking and (subject to section 16) are based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated amount of pending OneKeyCash and pending Trip Elements and the actual amount of OneKeyCash earned and actual Trip Elements collected for that itinerary. Pending OneKeyCash is not eligible to be used for Redemption Rewards and pending Trip Elements do not count towards Tier status. For pending OneKeyCash to move from pending to available status and pending Trip Elements to move to confirmed status, the Eligible Booking must be Completed (as defined in section 18 ), and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation charts in section 18 below. Once in Available status, OneKeyCash can be used by the Member towards a Redemption Reward(s) and Trip Elements will count towards Tier status.

OneKeyCash is promotional in nature, cannot be purchased directly, has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. OneKeyCash may not be assigned, sold, transferred and/or pledged by you to any third party. You have no property rights or other legal interests in OneKeyCash. You are responsible for any personal tax liability that may be related to participation in the Programmes and redemption of any Redemption Rewards.

5. Promotional OneKeyCash

From time to time, we may offer opportunities to earn additional OneKeyCash on Participating Brands (‘Promotional OneKeyCash’), in our sole discretion.

All applicable terms and conditions associated with the specific Promotional OneKeyCash offer must be met in order to earn the OneKeyCash. OneKeyCash earned through a Promotional OneKeyCash offer will be posted to your Account as pending and will move to available status in accordance with the offer-specific terms and conditions. Promotional OneKeyCash offers do not apply to cancelled bookings. Promotional OneKeyCash offers are applied based on meeting eligibility requirements at the time of the original booking as set out in the offer-specific terms and conditions. Promotional OneKeyCash may have different expiry periods to Base OneKeyCash, please check the offer-specific terms and conditions. Promotional OneKeyCash offers are limited to the offer recipient, promotional in nature, may not be transferred to another Member and may not be redeemed for cash under any circumstances.

6. OneKeyCash redemption (general)

Please see section 18 for further specific terms relating to redemption of OneKeyCash on the Programmes.

OneKeyCash can be used for Redemption Rewards when signed in to your Account and where specified on a Participating Brand and subject to the further terms relating to each booking type set out in section 18 below.

Redeemed OneKeyCash will be deducted from your Account at the time of booking. You may be provided with the option to adjust the amount of OneKeyCash to be applied on your Redemption Reward; where the option is provided you will see this on the checkout page. This option may not be available on all Redemption Rewards, or all Participating Brands.

If OneKeyCash is used on a Redemption Reward made in a currency different to the currency associated with your Account, the value of the OneKeyCash used will be converted to the currency of the Redemption Reward based on the market exchange rate applicable on the date of booking, and deducted from your Account.

OneKeyCash cannot be used on any Pay Later bookings, or when using ‘buy now pay later’ payment methods. OneKeyCash is a promotional instrument and only redeemable on Redemption Rewards. OneKeyCash cannot be used or refunded for cash in any currency and has no cash value. Unless stated otherwise, OneKeyCash cannot be combined with gift cards, vouchers, upgrades, awards or promotions. OneKeyCash cannot be used on previously paid bookings; packages; or insurance (except where noted in section 18). OneKeyCash can be used on taxes and fees. However, it cannot be used on: any additional amounts payable to the Travel Supplier at the time of travel, check-in or check-out (including, but not limited to, taxes, security fees or deposits, resort fees, insurance or fuel charges, even where such amounts are included in the total displayed when booking); cancellation fees or change fees or other exclusions as listed under each category below. Redemption Rewards are not valid where prohibited by law.

7. Membership Tiers (General)

Tier status is a benefit of membership of the Programmes. You will enter the Programme as a Blue tier member and you must meet the stated criteria below to qualify for a higher tier. Alternatively, Silver, Gold or Platinum tier status may be offered by us, or our partners, to you according to the criteria stated below or criteria specified by the partner or otherwise specified by us. Only Eligible Bookings (as defined in section 18) qualify towards reaching Silver, Gold or Platinum tier status.

Members can qualify for Silver, Gold or Platinum tier by collecting the specified number of Trip Elements in a calendar year as specified in the table below. The specific criteria for earning a Trip Element is defined further in section 18.

Silver	5 Trip Elements in a calendar year
Gold	15 Trip Elements in a calendar year
Platinum	30 Trip Elements in a calendar year

Trip Elements will be confirmed based on the conditions set out in section 18 and the time periods identified in the Posting/Reconciliation charts in section 18.

Trip Elements collected on Eligible Tier Bookings from 1 January (Pacific Standard Time) of each calendar year to 11.59pm (Pacific Standard Time) on 31 December of each calendar year count towards tier status for that calendar year (‘Membership Year’).

Trip Elements earned on travel that begins in one Membership Year and ends the next Membership Year will be allocated on a pro-rata basis where multiple Trip Elements are earned for that travel, and where a single Trip Element is earned for that travel it will be allocated to the next Membership Year.

Once earned, your Tier is valid for the remainder of the Membership Year in which you qualified, the next full calendar year and through 28 February of the following year. The Tier you earn in subsequent Membership Years will be determined by the number of Trip Elements collected in the previous Membership Year. Your Tier will be reviewed at the end of each Membership Year, and your Tier may be reduced in subsequent years depending on the number of Trip Elements collected.

Bookings which are eligible for the purposes of qualifying for a higher tier are set out for each Participating Brand in section 18. Trip Elements are collected on travel that is Completed and will be displayed once confirmed on your rewards activity page.

Silver, Gold and Platinum members may have additional Programme Benefits, which may be subject to additional terms and conditions. Programme Benefits are promotional in nature and have no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. To the fullest extent permitted by law, we reserve the right to introduce, vary, suspend or withdraw any benefits at any time without notice where the change is beneficial, does not have a material impact on you or is due to just cause, and otherwise with reasonable prior written notice via a notification or publication on our app, website or by email. Certain offers and benefits may not be available in all territories.

8. Changes to OneKeyCash balances, Trip Elements balance and Tier status

We reserve the right to rescind or cancel at any time any pending or available OneKeyCash or Trip Elements (or any portion of pending or available OneKeyCash or Trip Elements) that were earned for an Eligible Booking or Redemption Reward that was not Completed.

Where you receive a partial refund or credit from either EG or a Travel Supplier due to a cancellation within a penalty window, any OneKeyCash used will be forfeited. Where you receive a partial refund or credit from either EG or a Travel Supplier and OneKeyCash was used to pay in part (except for short-term rental bookings) or in full for the Redemption Reward, the Base OneKeyCash used will be reinstated to your Account. Where you receive a partial refund or credit from either EG or a Travel Supplier, and OneKeyCash was used to pay in part for the short term rental Redemption Reward, some Base OneKeyCash may be reinstated to your Account. In all other cases, OneKeyCash and Trip Elements will be rescinded or cancelled where you receive a refund or credit, from either EG, a Travel Supplier, a financial institution or a card issuer. OneKeyCash or Trip Elements earned pursuant to fraudulent, falsified information or otherwise in violation of these Terms and Conditions will be rescinded or cancelled by us. Where you are entitled to a reinstatement of some or all of your OneKeyCash to your Account (as set out above) for a booking made in a currency different to the currency associated with your Account, your OneKeyCash will be reinstated at the market exchange rate applicable on the date of the booking. Expired Promotional OneKeyCash or Base OneKeyCash will not be credited to your Account under any circumstances.

Your OneKeyCash balance, Trip Elements balance, earn and redemption activity can be accessed on your rewards activity page on each Participating Brand’s page where applicable and you will receive periodic updates via email. Your OneKeyCash balance will always be displayed in the currency of the country or region you are using. If the currency is different to the currency associated with your Account, the balance displayed will be an estimate based on the market exchange rate applicable on the date the balance was displayed. To see the currency associated with your Account, please check your rewards activity page as this may be updated from time to time.

If your Account does not reflect the correct amount of OneKeyCash or number of Trip Elements that you should have earned, we reserve the right to notify you of the inaccuracy, and to adjust your OneKeyCash or Trip Elements to correct the inaccuracy within one hundred and eighty (180) days. If you believe you did not receive the correct amount of OneKeyCash or Trip Elements for an Eligible Booking, you must contact the Customer Service Centre for the relevant Participating Brand within one hundred and eighty (180) days from the date the booking is Completed. We will make the final determination as to whether OneKeyCash or Trip Elements adjustments of any kind are justified for the travel in question. If you believe your Account has been the subject of any suspicious activity, please contact the relevant Participating Brand Customer Service Centre immediately. If we determine that you have been the victim of fraud, the OneKeyCash or Trip Elements you have earned may be transferred to a new Account.

Customer Service:

Expedia Help Centre

If we cancel or rescind OneKeyCash or Trip Elements, as set forth above, and the changes to your OneKeyCash or Trip Elements balances means that you no longer have a sufficient number of Trip Elements to be in a certain Tier, we reserve the right to change your Tier Status based on your Trip Elements balance. Likewise, if, following your contact with our Customer Service Centre as set out above, we credit your account with additional Trip Elements, we will review your Tier Status and make any necessary changes based on your new Trip Elements balance.

9. Member Prices

Member prices (‘Member Prices’) are available to the following customers:

Members logged in on the Expedia website and app.
Users of the Expedia app.
Members searching for travel on certain search engines.

Member Prices are available on selected properties and on selected dates only. Member Prices will only be displayed where applicable to your search and are liable to change at any time. Where a Member Price is displayed next to a price which has been struck out (e.g. ‘~~S$150~~ S$100’), the struck-out price is based on the property’s standard rate on our site, as determined and supplied by the property, before all discounts and rewards are applied. The ‘Price’ section of the Terms of Service will also apply to Member Prices.

10. Changes to these Terms and Conditions

We may at any time modify these Terms and Conditions for just cause or in case the amendment is beneficial to you—including, but not limited to, the rules and rates for earning and using OneKeyCash, the Tiers and requirements for achieving Tier status and earning Trip Elements, the expiration policy for OneKeyCash, the Redemption Rewards, the Programme Benefits, and the products and services on which OneKeyCash may be earned and used.

Changes to the Terms and Conditions will take effect, to the fullest extent permitted by law, from the date they are published or from a later date as specified by us and, where those changes are material, we will also endeavour to provide you with prior reasonable notice via a notification or publication on our app, website or by email.

Your continued participation in one or more Programmes as a Member following the changes coming into effect constitutes your acceptance of the notified changes to these Terms and Conditions. If you do not agree with the changes, you can delete your Account by following the instructions in section 2 above.

11. Suspension and termination of OneKeyCash and the Programmes

To the fullest extent permitted by law, we reserve the right to restrict the availability of OneKeyCash and the Programmes at any time for just cause, with prior reasonable written notice and without liability to you.

The Programmes have no predetermined termination date and may continue until such time as when we decide to terminate the Programmes. We may terminate one or more of the Programmes at any time. Upon termination, you will have at least sixty (60) days from the date the relevant Programme termination is announced to use available OneKeyCash remaining in your Account. After that date, any OneKeyCash and benefits will be forfeited without recourse or compensation.

12. Improper Member Activity

We reserve the right in our sole discretion to disqualify any Member we reasonably believe to be tampering with the operation of the Programme/s or to be acting in breach of these Terms and Conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Programme/s may be a breach of criminal and civil law, and should such an attempt be made or threatened, we reserve the right to seek damages from any such person to the fullest extent permitted by law.

We have the right to monitor all activity in relation to the Programmes for compliance with these Terms and Conditions. If we have reasonable grounds to believe your Account shows signs of fraud, abuse, improper conduct or suspicious activity– including, but not limited to, selling, bartering or trading OneKeyCash and/or Trip Elements, using OneKeyCash which has been fraudulently acquired, requesting OneKeyCash if the requirements for earning OneKeyCash on the booking were not successfully met, misuse of Promotional OneKeyCash, accessing another member’s Account, or creating or using the Programme/s for non-individual purposes–or other violations of these Terms and Conditions (collectively, ‘Improper Activity’), we may close or freeze your Account immediately and suspend Programme Benefits, and where such Improper Activity is found to have occurred, you may lose your accumulated OneKeyCash, Redemption Rewards and Programme Benefits. If you have conducted any Improper Activity, we reserve the right to take any necessary legal action. In addition, you may be liable for monetary losses to EI, including litigation costs and damages, and you will not be allowed to participate in the Programmes in the future. Eligible Bookings or Redemption Rewards discovered to be related to Improper Activity will have their OneKeyCash rescinded, and the Account associated with such activity will be frozen from further OneKeyCash earning or redemption activity. To contest freezing, disqualification or termination of an Account, the rescinding of OneKeyCash or confiscation of Redemption Rewards, please contact the relevant Participating Brand Customer Service Centre at:

Expedia Help Centre

13. Complaints

We are committed to customer satisfaction, so if you have a problem or complaint, we would like to try to resolve your concerns. You can contact the relevant Participating Brand Customer Service Centre using the details box.

Customer Service:

Expedia Help Centre

14. Release and Limitation of Liability

The Programmes are provided without any warranty or condition (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose, or non-infringement. We make no guarantees, warranties or representations of any kind concerning the Programme/s, except where a particular guarantee or warranty cannot be excluded under applicable law, including consumer law.

Although we will endeavour to employ commercially reasonable measures to help ensure the Programme/s runs as planned, you agree that, to the fullest extent permitted by law, we shall not be liable for any errors, inaccuracies or other issues that may impair your participation in the Programme/s, unless and only to the extent directly caused by us. You further understand that neither our Travel Suppliers nor promotional partners are affiliated with the Programme/s nor responsible for administration of the Programme/s.

Subject to the limitations set out in these Terms and Conditions, you further agree that to the extent permitted by applicable law, EG, its affiliates, its Travel Suppliers, any promotional partners and each of their respective officers, directors, employees and agents (collectively, the ‘Released Parties’) will not be liable for any losses arising out of or in connection with the Programme/s (including, for example, any use of the Programme/s and/or any delay or inability to use the Programme/s) which were not:

(i) reasonably foreseeable by both you and us at the time of enrollment in the Programme/s;

(ii) actually suffered or incurred by you; and

(iii) caused by a breach of our obligations under these Terms and Conditions or our failure to use reasonable care and skill.

Subject to the limitations set out in these Terms and Conditions, and to the fullest extent permitted by applicable law, in no event shall the Released Parties be liable for any business losses and/or losses to non-consumers including (without limitation) loss of profits or loss of revenue.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence; for fraud, fraudulent misrepresentation or gross negligence; or for any other liability which cannot be legally excluded or limited under applicable law, including consumer law.

15. Privacy

Your privacy is important to us.

In signing up to the Programme/s, you acknowledge that you have read and accepted the processing of your personal data by us in compliance with applicable data protection laws and our Privacy Statement. Please see our full Privacy Statement for more information on the personal data we collect about you, how and why we process it, the safeguards put in place to protect it, who we may disclose it to, your rights and who to contact for potential claims or questions:

Expedia Privacy Statement

16. General

The Terms and Conditions that are currently on the website available at Terms and Conditions, will apply until July 27, 2025 (or later date as notified to you). These new updated Terms and Conditions will be effective from July 28, 2025, or a later date as notified to you.

Please note that if these Terms and Conditions change between the time you made an Eligible Booking and the time the Eligible Booking is Completed, the version of the Terms and Conditions that was in effect at the time the Eligible Booking is made will control.

If any part of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

The Expedia Terms of Service, and (as applicable) the Terms of Service displayed on the Participating Brand will apply in addition to these Terms and Conditions.

These Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and us with respect to the Programmes and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Programmes.

17. Governing Law

These Terms and Conditions are governed by the laws specified in the Terms of Service.

18. Expedia Terms

18.1 Expedia Definitions

‘Completed’ means that the Member, or other travellers booked under the Account, must have completed the stay in an Eligible Hotel or an Eligible Accommodation Rental, flown on the Eligible Flight, used the Eligible Car, used the ticket(s) for the Eligible Activity or completed the Eligible Package.

‘Eligible Accommodation Rental’ means a stand-alone booking of a participating short-term rental accommodation booked by a Member through a Participating Brand and later Completed.

‘Eligible Activity’ means any standalone activities and Ground Transportation booked by a Member through a Participating Brand and later Completed.

‘Eligible Booking’ means a booking by a Member through a Participating Brand for any Eligible Accommodation Rental, Eligible Activity, Eligible Car, Eligible Flight, Eligible Hotel, or Eligible Package that is later Completed.

‘Eligible Car’ means any standalone car hire booked by a Member through a Participating Brand that is later Completed.

‘Eligible Flight’ means any stand-alone flight booked by a Member through a Participating Brand that is later Completed, but does not include items not included in the fare such as seat choice or baggage.

‘Eligible Hotel’ means any standalone property that is not an Eligible Accommodation Rental and booked by a Member through a Participating Brand that is later Completed.

‘Eligible Package’ means any pre-paid hotel + flight and flight + hotel + activity, booked together by a Member through a Participating Brand that is later Completed.

‘Eligible Travel Component’ means any of the following: Eligible Activity, Eligible Accommodation Rental, Eligible Car, Eligible Flight or Eligible Hotel.

‘Expedia’ means the Expedia Singapore site or mobile version of the site and any related mobile applications.

‘Ground Transportation’ forms part of Eligible Activity and means ground transportation booked by a Member at Search Airport Transportation that is later Completed.

‘Programme’ means the One Key loyalty programme available on Expedia.

18.2 Earning OneKeyCash

Subject to section 4, after completing an Eligible Booking, the anticipated amount of OneKeyCash and Trip Elements to be earned will be held in pending status. You will earn OneKeyCash on a portion of the Redemption Reward if partially paid for with OneKeyCash.

Earning Base OneKeyCash

Base OneKeyCash can be earned by making an Eligible Booking through a Participating Brand as set forth below.

Eligible Flights

Subject to section 4, earn 0.2% in OneKeyCash per S$1 spent (excluding taxes and fees) on Eligible Flight Bookings booked through a Participating Brand.

Eligible Bookings (non-flight)

Subject to section 4, earn 1% in OneKeyCash as a Blue Member and 2% as Silver, Gold or Platinum Member per S$1 spent (excluding taxes and fees) on the following Eligible Bookings:

Eligible Hotels
Eligible Accommodation Rentals
Eligible Activities
Eligible Packages
Eligible Cars

Non-Eligible Bookings

Purchases other than those expressly listed above are not eligible to earn OneKeyCash or Trip Elements. These include, but are not limited to:

Bookings made on the ‘Groups & Meetings’ link on a Participating Brand
Insurance
Flights booked directly via an airline’s website, even if your original flight search was conducted on a Participating Brand
Pricing products

18.2.1 Preferred Inventory OneKeyCash

Preferred Inventory includes standalone VIP Access properties, is liable to change at any time and will be displayed where applicable to your search, along with any additional terms and conditions (if applicable) (‘Preferred Inventory’).

Subject to section 4, Promotional OneKeyCash offers which are Preferred Inventory OneKeyCash offers will be awarded at the following rates inclusive of Base OneKeyCash earn rates, based on the Member’s Tier at the time of booking:

Blue members: no Preferred Inventory OneKeyCash awarded on Eligible Bookings
Silver members: 3% in OneKeyCash earned per S$1 spent (excluding taxes and fees) on an Eligible Booking
Gold members: 5% in OneKeyCash earned per S$1 spent (excluding taxes and fees) on an Eligible Booking
Platinum members: 6% in OneKeyCash earned per S$1 spent (excluding taxes and fees) on an Eligible Booking

For Preferred Inventory OneKeyCash to move from pending to Available status, the Eligible Booking must be Completed, and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation chart in section 18.3. Preferred Inventory OneKeyCash offers are not applicable to changed bookings. You will not earn additional Trip Elements on Preferred Inventory OneKeyCash offers.

As is the case with all categories of OneKeyCash, Preferred Inventory OneKeyCash is promotional in nature, has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances.

18.3 OneKeyCash and Trip Element Posting/Reconciliation

See the chart below for the length of time it may take for OneKeyCash and Trip Elements to move from Pending to Available status.

Eligible Booking	OneKeyCash and Trip Element Confirmation Timing
Hotel paid at time of booking (‘Pay Now’)	Up to 3 days after the Eligible Booking is Completed
Hotel paid at time of stay (‘Pay Later’)	Up to 35 days after the Eligible Booking is Completed
Accommodation Rental	Up to 35 days after the Eligible Booking is Completed
Flights	Up to 10 days after the Eligible Booking is Completed
Packages	Up to 3 days after the Eligible Booking is Completed
Car (‘Pay Now’)	Up to 3 days after the Eligible Booking is Completed
Car (‘Pay Later’)	Up to 90 days after the Eligible Booking is Completed
Activities	Up to 3 days after the Eligible Booking is Completed

18.4 OneKeyCash Expiry

Subject to the paragraph below, Base and Preferred Inventory OneKeyCash in your Account will not expire as long as you have made an Eligible Booking or redeemed a Redemption Reward through a Participating Brand on your Account at least once every eighteen (18) months. If there has been no such activity, all accumulated Base and Promotional OneKeyCash in your Account will expire and will not be reinstated. Promotional OneKeyCash may have a different expiry period, please check the offer-specific terms and conditions for details.

OneKeyCash that has been converted from Expedia Rewards points will retain original expiry dates, unless an Eligible Booking or Redemption Reward is made through a Participating Brand on your Account once these Terms become effective in which case the above paragraph will apply.

18.5 OneKeyCash Redemption

18.5.1 Flight Redemptions

Subject to the general exclusions set out at section 6 above, Flight Redemption Rewards are available on eligible airlines, and on insurance. In order to book a flight using OneKeyCash, you must have enough OneKeyCash available to cover the entire cost of the flight being booked, including all taxes and fees. OneKeyCash cannot be used to pay for items not included in the fare such as seat choice or baggage, and cannot be used to pay for flight booking changes. If you do not see the ability to apply OneKeyCash on the checkout page, this is an indicator that: you do not have enough OneKeyCash to cover the entire flight cost; you have added additional items for purchase such as seat choice or baggage and/or the flight is not eligible for a Redemption Reward and, therefore, ineligible to use OneKeyCash on that booking. Flights do not have to be return; one-way flights and flights into and out of different airports are permitted. Holds cannot be placed on flight Redemption Rewards. Only the Member can use OneKeyCash to book a flight on their Account, but the flight Redemption Reward may be booked in the name of the Member or any other person the Member designates.

18.5.2 Hotel Redemptions

Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay the partial or full cost of a ‘Pay Now’ hotel. OneKeyCash can only be used where payment is being made on a Participating Brand at time of booking where the ‘Pay Now’ option is presented. OneKeyCash may be used on insurance where the redemption is being made with a ‘Pay Now’ hotel as described in this paragraph.

18.5.3 Short Term Rental Redemptions

Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay for the partial or full cost of a participating short-term rental. OneKeyCash cannot be used on a refundable damage deposit. Where making a booking request, OneKeyCash is only used to pay for the partial or full cost of the participating short-term rental once the booking has been confirmed. OneKeyCash cannot be used on all short-term rentals, please check the short-term rental details page to see eligibility.

18.5.4 Car Redemptions

Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to settle the partial or full cost of a ‘Pay Now’ car hire. OneKeyCash cannot be used where some or all of the cost is required to be paid directly to the Travel Supplier.

18.5.5 Activities Redemptions

Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to settle the partial or full cost of a ‘Pay Now’ activity.

18.6 Membership Tiers

A Trip Element will only be awarded where the Eligible Travel Component of the Eligible Tier Booking is S$35 or more (excluding taxes and fees and after any coupons and any OneKeyCash are applied to the booking).

Bookings which are eligible for the purposes of qualifying for a higher tier for Expedia are set out below.

Eligible Tier Bookings

Flights	1 Trip Element for an Eligible Flight where each ticket (a return trip ticket and any stopover(s) are deemed to be 1 Trip Element, a multi-city ticket is deemed to be 1 Trip Element for each segment) in the booked flight itinerary is flown
Hotel	1 Trip Element for an Eligible Hotel per room per completed night stayed
Accommodation Rental	1 Trip Element for an Eligible Accommodation Rental per completed night stayed
Car	1 Trip Element for an Eligible Car per completed car hire day
Activities	1 Trip Element for an Eligible Activity for each ticket where the activity is completed. Where the Eligible Activity is Ground Transportation, 1 Trip Element for a completed round trip
Package	1 Trip Element for an Eligible Travel Component completed as outlined in this table

Find out more about the current programme:

Frequently asked questions

How it works

Expedia Rewards Activity

Eligible Booking	Point Confirmation Timing
Flights	30 days after Completed Travel
Packages Flight + Hotel	30 days after Completed Travel
Hotel paid at time of booking (“Pay Now”)	30 days after Completed Travel
Hotel paid at time of stay (“Pay Later”)	35 days after Completed Travel
Accommodation Rental (“Pay Now”)	30 days after Completed Travel
Accommodation Rental (“Pay Later”)	35 days after Completed Travel
Activities	30 days after Completed Travel

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Expedia^® Rewards Terms and Conditions

Definitions

Membership of the Program

Earning Points

Point Posting/Reconciliation

Earning Base Points

Expedia Rewards Promotional Bonus Point Offers

Points Expiry

Points Redemption

Hotel Redemptions

Flight + Hotel Package Redemptions

Activities Redemptions

General

One Key Terms and Conditions

Find out more about the current programme:

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Expedia® Rewards Terms and Conditions

Definitions

Membership of the Program

Earning Points

Point Posting/Reconciliation

Earning Base Points

Expedia Rewards Promotional Bonus Point Offers

Points Expiry

Points Redemption

Hotel Redemptions

Flight + Hotel Package Redemptions

Activities Redemptions

General

One Key Terms and Conditions

Find out more about the current programme:

Expedia^® Rewards Terms and Conditions