Caribbean Pet-friendly Holidays

I recently stayed at Emerald Beach Resort and wanted to share feedback about my experience, specifically regarding the restaurant and pool service. While the location itself is beautiful, the service was extremely disappointing. Each time I visited the restaurant or bar, it took 10–15 minutes for anyone to even acknowledge me. This happened consistently, not just once. What made the situation more frustrating is that a service charge/tip is already included, yet the level of service did not reflect that at all. Additionally, at the pool area, there was a staff member who appeared to work in the kitchen approaching guests and speaking to them in a loud and aggressive manner because they forgot to lock the pool door. Instead of creating a relaxing environment, it felt tense and unpleasant. Overall, while the property itself is beautiful, the service and overall guest experience need serious improvement. I hope this feedback is taken seriously so future guests can have a better experience.