Though the Westin Miyako attempts to be accommodating, unfortunately, it does not meet American hotel standards. Firstly, for a business hotel, the wifi does not work well in the rooms. Luckily, I had purchased my own mobile wifi. Secondly, our shower-heads did not work, which is really disappointing for a hotel of this stature. The staff was kind enough to try and fix it but to no avail. However, and this is important to note, that my friend who stayed on the floor above us had the exact same issue so it is a hotel wide issue. Thirdly, the concierge, while kind, gave us incorrect information about restaurant hours (most places close between 3-6 on Wednesdays in Kyoto) and thus, we walked around for a couple hours looking for a place to eat. Starbucks is the only thing we found open. Not the traditional kyoto meal we had in mind. Finally, the coffee bar does not open until 8:30am, so if you dont want a full breakfast, you really have no other alternative. Again, respectful staff and great shuttle service but I will not be staying with Westin again.