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Reviews of Best Western Premier Accra Airport Hotel

4 out of 5
Best Western Premier Accra Airport Hotel
17 White Avenue, Accra

Reviews

7.2

Good

Rating 10 - Excellent. 68 out of 251 reviews" "
Rating 8 - Good. 79 out of 251 reviews" "
Rating 6 - Okay. 58 out of 251 reviews" "
Rating 4 - Poor. 22 out of 251 reviews" "
Rating 2 - Terrible. 24 out of 251 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

LAWRENCE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice,location is very convenient to airport and shopping mall. There was this hammering/banging noise literally every morning whiles we were there,as if some repairs where going on and that was very disturbing.
Stayed 2 nights in Apr 2024

4/10 Poor

Arlen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Service was really poor. I was traveling with a group and it took over an hour to get everyone room keys. Service was slow in the restaurant and they were missing many food items. Bus driver didn't show for airport run in the morning though they did a good job of covering that. I won't use them again, there are better options.
Stayed 1 night in Apr 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

willie

I believe hidden cameras were in my room
Stayed 2 nights in Dec 2023
Response from Patience on 12 Feb,2024
Dear there,Thank you for your message. Our guestrooms do not have cameras. Kind regards Patience, DGM

10/10 Excellent

Obiely

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of reception & restaurant staff. Quietness around the property. Will definitely stay during my next business trip in Accra.
Stayed 3 nights in Jan 2024
Response from Patience, DGM on 12 Feb,2024
Dear Obiely,Thank you for staying with us and for your kind feedback. We look forward to welcoming you again soon, Kind Regards,

6/10 Okay

Brent Earl

Liked: Staff & service
Stayed 7 nights in Dec 2023
Response from Patience, DGM on 12 Feb,2024
Dear Brent,Thank you for staying with us and for your feedback.We look forward to welcoming you again soon,

4/10 Poor

American

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patience, DGM on 12 Feb,2024
Hello there,Thank you for staying with us and for your feedback.We look forward to welcoming you again soon,

10/10 Excellent

Daniel, Brooklyn

Liked: Staff & service, property conditions & facilities
Very nice and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at front desk, restaurant and house keeping
Stayed 1 night in Oct 2023
Response from Patience, DGM on 21 Nov,2023
thank you so much. see you again soon

4/10 Poor

Blues

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The power went out in my room leaving me with no light or necessary Air Conditioning. I checked out early and couldn't get a refund. Hotel has extremely friendly employees but difficult to overcomecthe maintenance issues
Stayed 4 nights in Oct 2023
Response from Patience, DGM on 21 Nov,2023
thank you so much for the feedback and we apologize for not meeting your expectation.all issues noted and have all been resolved.we look forward to seeing you again soon.\

8/10 Good

Lucy

Stayed 1 night in Oct 2023
Response from Patience, DGM on 21 Nov,2023
thank you so much. see you again soon

2/10 Terrible

Blues

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No water. Room Service Slow. A/C didn't work. Friendly Staff
Stayed 3 nights in Sep 2023
Response from Patience, DGM on 21 Nov,2023
Thank you for the feedback. Issues well noted and all resolved. we look forward to seeing you again soon

10/10 Excellent

Asana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air port shuttle prompt and clean. Staff very friendly and helpful.
Stayed 3 nights in Sep 2023
Response from Patience, DGM on 27 Sept,2023
Thank you so much Asana

6/10 Okay

Z

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel rooms, hallway carpets, furniture etc are very old! The carpet was stinking of cigarettes and had stains. The bathrooms are moldy. The only thing I enjoyed was the hotel service staff who were lovely. I will NOT be returning.
Stayed 1 night in Sep 2023
Response from Patience, DGM on 4 Sept,2023
Dear Z,Thank you for the feedback and information well noted. We look forward to welcoming you again soon. Kind Regards,

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 1 night in Sep 2023
Response from Patience, DGM on 4 Sept,2023
Dear Emmanuel, Thank you for choosing us as your preferred hotel of choice. We look forward to welcoming you again soon Kind Regards,

10/10 Excellent

ernest

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Patience, DGM on 4 Sept,2023
Dear Ernest, Thank you for choosing us as your preferred hotel of choice. We look forward to welcoming you again soon Kind Regards,

10/10 Excellent

Irvin

Stayed 13 nights in Mar 2023
Response from PNKK on 5 May,2023
Thank you for your kind review.We look forward to seeing you again soon.Sincerely,

6/10 Okay

David

Liked: Cleanliness, staff & service
The staff was very helpful and friendly. In my first room the air conditioning did not work, and maintenance quickly came to look at it. They were unable to immediately repair it, so they arranged for me to be moved to another room right away. This hotel is very poorly lit, especially in the hallways. It is downright gloomy, and presents a depressing, unattractive appearance. They really need to work on the lighting.
Stayed 1 night in Feb 2023
Response from Patience on 19 Apr,2023
Dear David,Thank you for taking time to send in your feedback. This is very much appreciated. We're happy to inform you that, all the concerns you have raised have been resolved. All hallways are now lit and very bright.We look forward to welcoming you back to a brighter Premier Life experience.Thank you

10/10 Excellent

Idris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and the hotel provide excellent service including the restaurant. I love the fact it is open 24 hours with great workers and service.

2/10 Terrible

Orezioghene

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay at this hotel. Another reviews have said, there are cockroaches. Staff is poorly trained and does not communicate well. Room phones did not work, A/C was spotty, rooms are not cleaned well. Extremely overpriced and the restaurant food is not good.

10/10 Excellent

Nengi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my time at Best Western, Accra. Great hospitality from the staff, great food options, centrally located (max 15min drive to any hot-spot in the city. Slight issue with the room I stayed in though, there was a constant noise like the AC was on (even when it was off). This noise never stoped, from morning till night. Would be great if someone could see to it. It was in room 334. Besides that, everything was perfect! Thank you :)

8/10 Good

Latifa

2/10 Terrible

Dorothy J

Stayed 1 night in Sep 2022
Response from Patience on 4 Jan,2023
Dear Dorothy,Thank you for sharing your review. We hope to see you again soon to provide you with an exceptional guest experience.Kind Regards

8/10 Good

Nana

Travelled with partner
Liked: Cleanliness, staff & service
Liked the sercice and how the stafff went the extra mile to make the customer happy. I dont like the breakfast. Serviceing rice and boiled potatoes for breakfast is too much. You need variety
Stayed 1 night in Oct 2022
Response from WW on 18 Oct,2022
Dear Nana,Thank you for your kind words. They enable improve on our service standards. We will see you again soonest!

4/10 Poor

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was Excellent. NEW restaurant was HORRIBLE. Some Rooms had RATS. Computer/Business center had NO working equipment. Management needs to be more "attuned" to customer Service.
Stayed 9 nights in Jul 2022

6/10 Okay

James

Stayed 4 nights in Aug 2022
Response from Patience on 18 Aug,2022
Dear James, Thank you so much for the review. We look forward to welcoming you again to the Premier Life Experience

8/10 Good

Zeinab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here. I think that there are parts of the hotel that are being upgraded because this room was leaps and bounds better than the other room I stayed in. My only complaint is that the bathroom light was very dim - maybe the lightbulb needed changing. Otherwise great service and good place for an overnight stay.
Stayed 1 night in Jul 2022

10/10 Excellent

Tonetta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Patience on 18 Aug,2022
Dear Tonetta, Thank you for the superb ratings. Your friendship was fantastic. We look forward to welcoming you again to the premier life experience.

8/10 Good

Lucky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. the hotel is wearing a new look compared to my last visit. The AC worked better and excellently.
Stayed 3 nights in Jul 2022
Response from Patience on 18 Aug,2022
Dear Lucky, It was a pleasure seeing you and we thank you for your friendship and patronage. We look forward to welcoming you again to the premier life experience. Thank you

6/10 Okay

Patrick

Stayed 2 nights in Jun 2022
Response from Patience on 18 Aug,2022
Dear Patrick, Thank you so much for giving us a great review. We look forward to welcoming you again to the premier life experience. Thank you

10/10 Excellent

Korinn, Stoney Creek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jun 2022
Response from Patience on 18 Aug,2022
Dear Korinn, Thank you so much for giving us an excellent review. We look forward to welcoming you again to the premier life experience. Thank you

10/10 Excellent

william, New Orleans

Stayed 2 nights in Jun 2022

10/10 Excellent

Alberta

Stayed 2 nights in Jun 2022

10/10 Excellent

Asana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was knowledgeable and welcoming. The property is clean and well maintained. Mma Zara’s restaurant that shares the same parking lot has great authentic Ghana food. The free breakfast at the hotel was very filling with great variety.
Stayed 2 nights in May 2022

2/10 Terrible

Kapil

Stayed 5 nights in May 2022
Response from . on 9 May,2022
Dear Mr. Kapil, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mildred Nikoi (Front Office Manager)

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2022
Response from . on 9 May,2022
Dear James, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again once again. Sincerely, Mildred Nikoi (Front Office Manager)

6/10 Okay

Viren

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2022
Response from . on 9 May,2022
Dear Viren, We really thank you for staying with us at Best Western Premier Accra Airport Hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mildred Nikoi (Front Office Manager)

6/10 Okay

Zoulfikar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was a clean room
Stayed 4 nights in Mar 2022
Response from . on 9 May,2022
Dear Zoulfikar, We really thank you for staying with us at Best Western Premier Accra Airport Hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mildred Nikoi (Front Office Manager)

6/10 Okay

Zeinab

Liked: Staff & service
Stayed 2 nights in Jan 2022

10/10 Excellent

De

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil et professionnalisme.
Stayed 4 nights in Jan 2022
Response from Sena. on 31 Jan,2022
Dear De, We are very grateful for making time to complete the survey. We appreciate the positive feedback. We look forward to welcoming you again to The Premier Life experience. Thank you, Sena.

6/10 Okay

Zeinab

Liked: Staff & service
Stayed 2 nights in Jan 2022

10/10 Excellent

TIFFANY

Stayed 6 nights in Jan 2022
Response from Sena on 21 Jan,2022
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to welcoming you again to the 'Premier Life Experience'

2/10 Terrible

Mark

Stayed 2 nights in Jan 2022
Response from Sena on 20 Jan,2022
Dear Mr Mark, On behalf of Best Western Premier Accra Airport Hotel, we wish to apologize for your experience with us. Your feedback is highly appreciated, and we assure you that we are continuously working to improve our quality of service for all our customers. We do hope you will consider staying with us again.

10/10 Excellent

Afua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with their quality services and curtesy. I will definitely recommend
Stayed 2 nights in Dec 2021
Response from Patience Naa Kai Kanyi on 2 Jan,2022
Dear Afua, Thank you for staying with us and also for your positive feedback. We look forward to welcoming you again to the Premier Life experience. Thank you,

10/10 Excellent

Gideon

Liked: Staff & service, amenities, property conditions & facilities
Nice property with receptive staff
Stayed 16 nights in Dec 2021
Response from Patience Naa Kai Kanyi on 2 Jan,2022
Dear Gideon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Nanette

Liked: Staff & service, amenities, property conditions & facilities
The bathroom but that was taken care of quickly
Stayed 2 nights in Dec 2021
Response from Patience Naa Kai Kanyi on 2 Jan,2022
Dear Nanette, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Paul, Severn

Stayed 4 nights in Nov 2021

6/10 Okay

James Mackie

Stayed 1 night in Nov 2021
Response from Patience Naa Kai Kanyi on 2 Jan,2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,