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Reviews of Ghion Hotel

3.5 out of 5
Ghion Hotel
Ras Desta Damtew Avenue, Addis Ababa

Reviews

5.4
Rating 10 - Excellent. 9 out of 93 reviews" "
Rating 8 - Good. 20 out of 93 reviews" "
Rating 6 - Okay. 24 out of 93 reviews" "
Rating 4 - Poor. 13 out of 93 reviews" "
Rating 2 - Terrible. 27 out of 93 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Colin

Liked: Staff & service
Noise sometimes woken at 5am..
Stayed 14 nights in Mar 2024

8/10 Good

alberto

Travelled with partner
a green paradise in the middle of Addis
Stayed 3 nights in Jan 2024

8/10 Good

Kati

Stayed 2 nights in Dec 2023

6/10 Okay

Geir

Liked: Staff & service
Disliked: Property conditions & facilities
Clean sheets towels and room. Towels changed daily. Hot tap water arbitrarily in bathroom. The gym should be free of charge.
Stayed 5 nights in Oct 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Azeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Mamogala

Disliked: Cleanliness, staff & service
The shuttle for collecting from the airport was late. The blankets were dirty.
Stayed 6 nights in Aug 2023

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities
Nice gardens, but room was very dirty
Stayed 20 nights in Jun 2023

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Grounds are large and beautiful. Staff are friendly and helplful. Hotel badly needs renovation.
Stayed 2 nights in Jun 2023

8/10 Good

Colin

The garden area is really good, spacious and well kept with ample security. The staff are very polite and helpful. The T.V situation is poor and needs attention. There are no Tea or coffee making facilities and some of the rooms are void of a fridge. I found the hotel good value for money and will definately try to rebook.
Stayed 11 nights in Jun 2023

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs a lot of work to bring it up to scratch. For example no water came out when you turn on the hot water. However, the staff were very friendly and helpful
Stayed 1 night in Jun 2023

4/10 Poor

Samuel

Stayed 2 nights in May 2023

2/10 Terrible

Peter

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopper beware. I stay in hotels 200 nights a year I always look for the best in spite of potential surprises in a hotel. I read the reviews for this hotel prior to booking and thought it couldn’t be that bad. After all, it was self described with 4 stars and the pics looked wonderful. I should say the nature around the hotel was stunning and extremely impressive as was security for such a large complex. The WiFi was a major challenge going in/out with no consistency. I booked for 2 adults. At breakfast time I asked for a glass of water and found there was an extra charge, I was billed for the second adult breakfast even though the Orbitz confirmation indicated free breakfast for two. If you’re interested in using the gym there was a charge There was a beautiful Olympic size pool on the property but it too had a charge. The employees were not friendly especially those in the breakfast hall. The lady who checked me in was very nice but after so many problems I just couldn’t wait to check out. The interior and exterior of the hotel needs a major renovation. I won’t return again. Rate: 2/10
Stayed 1 night in Apr 2023
Response from Bini on 24 Apr,2023
Dear Peter,Thank you for sharing your feed back we will use it to improve our services I wish you brought this to our management attention so we could have solved the issue while you were here because we do provide free access to the pool and gym to our room guests and there are charges that apply when using extra products and services at breakfast time like bottled water but our breakfast dose include a buffet with different meal type and options we also serve hot beverages and different selection of juice's during the time of your stay we were also experiencing internet interruption in a national scale all in all we sincerely like to apologize for not making your stay more enjoyable we hope we will get another chance to prove our self.Best wishes. Ghion Hotel Team

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Agréable mais avec quelques défauts à revoir
Accueil pas mal, chambre propre mais sans drap aux fenêtre comme dormir à ciel ouvert. Navette ne vient pas à l'aéroport à l'heure demander, il faut appeler sur place et compter un considérable temps d'attente
Stayed 3 nights in Mar 2023

8/10 Good

Nasser

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
During my stay at Gihon Addis Ababa hotel what I like about this hotel is safe and quiet attractive park and huge out door swimming pool of course the delicious food. When it comes to customer service,the hotel management have to work hard.
Stayed 1 night in Feb 2023

10/10 Excellent

Vera

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in Addis Ababa, green park, breakfast, everything is African. The staff is great.
Stayed 17 nights in Feb 2023

2/10 Terrible

Henok

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charged my credit card for no reason and declined to refund. I called so many times but nobody willing to refund. They offered reimbursement in kind. That being said the breakfast is very good and they have a beautiful compound. It has a big potential if they have a good management.
Stayed 3 nights in Sep 2022

6/10 Okay

Rumi

Stayed 4 nights in Nov 2022

6/10 Okay

Rumi

8/10 Good

Candide

Business traveller
Liked: Staff & service
The hotel is located in a nice and big garden. The rooms are clean although the hotel is a bit old, but it is okay for the price. It is also authentic and has good Ethiopian cuisine.
Stayed 5 nights in Oct 2022

10/10 Excellent

eldirdiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and professional. This is my second stay within 3 months and will not be my last. Thank you Ghion staff!
Stayed 2 nights in Oct 2022

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Almaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the place very much. The staffs were amazing and very responsive for any request.
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
Reservation was totally screwed up to the point where my three traveling companions and I ended up sharing one room (two single beds and two mattresses on the floor) after previously making reservations for two rooms for two people each. Since the Ghion had "lost" our reservations (which I don't believe since they later "found" mine) they also didn't provide a shuttle from the airport. A totally dissatisfying experience on all levels.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in bad shape and needs a total overhaul
Stayed 2 nights in Dec 2019

6/10 Okay

Amanuel Abraham

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
I have been staying at the Ghion Hotel when in Addis for the past three years,3+ times/year. It was great to see the improvements being made on this visit. The food was also much better at the non-traditional restaurants. The traditional food restaurant and food has always been good and reasonable.
Stayed 6 nights in Nov 2019
Response from MARKETING TIME on 21 Nov,2019
Dear guest, Thank you for your positive real-time feedback. We are standing to work hard to give for our guest's god service. REGARDS

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Fab location
This hotel has a fabulous location. I know it from old and it is disappointing to visit and not have water in the room and especially hot water - there is a randomness to water. The hotel feels "tired" and even the once lovely gardens are lacking colour and care The staff in the bar and restaurant are most helpful and pleasant, reception less so. Sadly after knowing this hotel and using it for more than 20 years, I fell I cannot stay again. No car arrived at the airport to collect me despite this being on offer.
Stayed 1 night in Nov 2019
Response from Marketing time on 27 Nov,2019
Dear guest, We are sorry for disappointed during the hotel stayed and we asked to apologize in the name of the hotel we worked together all members of staff to solve this kind of problem. Regards,

2/10 Terrible

Tsilizani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel needs a lot of face lift. The service is is bad. Food is horrible.
Stayed 2 nights in Sep 2019
Response from marketing department on 11 Oct,2019
Dear Tsilizani, Thank you forgive your response and I say sorry for an uncomfortable time during staying in our hotel we owrke very hard to solve such kind of problem. Regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I paid for room through Expedia, When I arrived they told me theyd not received payment. I had to pay again when I was there. First room I was put in had no hot water.
Stayed 3 nights in Feb 2019
Response from Front office on 20 Jun,2019
Greeting from Ghion hotel Addis Ababa. yeas you maid your reservation through Expedia but wean you arriving at the hotel the receptionist told you the payment is not settled. We asked a great excused for the mise understand through the problem of network KInd Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time hotels.com...never ever again!
Arrived and there was no booking not no payment from Hotels.crap. Horrid Hotel filthy so worn out ot should be torn down etc. Now endless emails to Hotels.crap who dont want to refund 164 usd for Hotels.crap who did nothing
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Did not have any record of my reservation - I had to pay a second time to get my room around mid night. There were other guests with the same problem who had booked through sites other than Expedia. Ghion Hotel does not reply to e-mails - although a phone in request for the airport shuttle was honored.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Delapidated rooms.Had to try 3 hefore even coming close to getting an acceptable one.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
This hotel is denying that I paid through expedia, although I have my receipts. They are forcing me to pay again at the hotel, which is unacceptable. It is not fair to charge twice for a mediocre room. This is the worst hospitality and customer service i have ever experienced in any hotel in my life. I am wasting a vacation day in Addis trying to deal with this.
Stayed 1 night in Feb 2019
Response from Sami on 9 Apr,2019
Sorry our esteemed guest. We were not able to communicate with expedia in any ways to make sure that you have paid online or not. So, we were forced to settle our balance up on the arrival of the guest. All the misfortunes has been happened as a result of our email mismanagement. Now, we have solved this problem. Hopefully, We are looking forward to see you soon in our hospitality.

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
grounds and landscaped gardens location location location
Stayed 4 nights in Nov 2018

2/10 Terrible

Michael

Had to pay cash at the facility after booking and paying online with Hotels.com because the hotel management said they did not receive transfer from Hotel.com
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2018

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only problem with my stay was the inability of Ghion Hotel to receive payment fom hotels.com for my room. Others at hotel were having a similar problem so it was quite a chore to check out with money stilled owed to hotel
Stayed 12 nights in Oct 2018

6/10 Okay

Nathan

Liked: Staff & service, room comfort
OKAY stay at the Ghion
Room was big but not very clean overall. Music was blaring late into the night outside the hotel and early in the morning too. Staff and service was great though.
Stayed 1 night in Nov 2017

4/10 Poor

Richard

Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here
They weren’t at the airport to pick me up as promised. They couldn’t find my Hotels.com reservation and I had to pay cash. The water pressure was so bad I had to shower by scooping water from the faucet with my hand.
Stayed 1 night in Nov 2017

4/10 Poor

Walter, Addis Ababa, Ethiopia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Older hotel with a history but no wifi the room
Great staff but wifi is only downstairs. Beds are small for twins in my opinion. Hot wated takes 20 min to heat up. Restaurant is good. Hotel amenities such as spa and gym are not included. Must pay.
Stayed 2 nights in Jul 2017

8/10 Good

Russell

Liked: Room comfort
Good value for old Hotel.
Hotel a bit old n Tired but staff friendly. Phone didnt work in room so they upgraded me to a quiet Bungalow in the back for free. Quite spacious, nice gardens and a variety of indoor and outdoor eating areas. They said Wifi didnt work in room but I found I connected OK.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The prearranged and confirmed airport shuttle failed to turn up so I had to get an expensive taxi, Apparently the driver 'forgot'. I needed the shuttle back to the airport the following morning at 6am and was assured this would not be a problem. However when I got to reception I had to wake the sleeping staff and then pressure them repeatedly to find some transport which eventually arrived 45 minutes late. The checkout staff were inefficient and rude. Room decor and furnishings were very tired

2/10 Terrible

Etienne, Dubai

Disliked: Cleanliness, property conditions & facilities, room comfort
To be avoided at any cost
The Ghion hotel, once a jewel of Addis Ababa, is very ran down and dilapidated. Now rated to be a 2* by Ethiopian tourism board, the prices proposed are ridiculously high and the room description is deceptive: - there is no internet in the room, only in the lobby - phones do not work in every room (therefore impossible to order room service, for instance) - rooms and bathrooms need a very serious freshening-up - bed felt like a bathtub on springs - hotel staff struggles to deal with Expedia bookings
TV did hardly work
VERY old sofas
Bathroom (towels were new though)
Bathroom window

6/10 Okay

Verner

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Ethiopian garden retro
Gorgeous lication in old garden and friendly if not overly competent staff. Large but very basic roons in need of repair. Refurbishment in process, much needed. Great potential.

2/10 Terrible

Kim, From Arizona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want refund ASAP. Very Unfit
Nasty mold bathroom no wash towels, u must bring your own, no working, TV, pool close at 4pm, only lobby wifi, Shower broken had to change my room. No hot water. I requested refund but made online payment. please remove this hotel. I will not recommended. The bed was a super tiny twin bed. carpet was dirty. This was the worst stay and very overpriced. Please refund me, room price 10dollars would be fair. Staff is fraud local calls are free. So I was refunded quickly when I requested to speak to manager.

4/10 Poor

fletch, Djibouti

Liked: Staff & service
My experience was fair, taxi prices was very high.