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Reviews of Hotel Maple Grand

3 out of 5
Hotel Maple Grand
A -15 Fatehbad Road, Taj Nagri Phase 2 Tajganj Agra, Agra, Uttar Pradesh

Reviews

7.6

Good

Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 4 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Not up to par
The manager at the front desk was trying to find an angle to make more money. Including trying to add mark up on top of a travel agent's markup to book train tickets. Room surfaces needed to be wiped down. Breakfast was good.
Stayed 1 night in Feb 2020
Response from Deepak on 29 Feb,2020
Dear Valuable Guest, thanks for taking time and writing a review about your recent stay at Hotel Maple Grand Agra. We are sorry for the inconvenience caused during your stay. We have passed your comments to the concern department for immediate changes to bring in operation. We assure you that you will See the changes on your next visit in our Hotel. We request you kindly give us a chance to bring your confidence back on our services. Regards

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and provided exceptional service
Stayed 2 nights in May 2019
Response from Deepak on 6 Jun,2019
Dear Guest, Greetings from Hotel Maple Grand Agra !!! Thank you for taking the time to comment on our property and services. We are pleased that we were able to exceed your expectations and make your trip memorable one. Your comments will be shared with the whole team, especially those whose names you’ve mentioned. Thank you once again and we look forward to welcoming you back to the Hotel the next time you are in Agra. Warmest Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Mar 2019
Response from Deepak Kumar Dutt on 17 Apr,2019
Dear Guest, Greetings from Hotel Maple Grand Agra !!! Many thanks for taking your valuable time to write about us. I am glad that you had a wonderful stay at Hotel Maple Grand Agra. We will be more than happy to welcome you back and delight you as always. Warmest Regards,

6/10 Okay

BHUPENDER

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bogus hotel.com site totally cheater
I have booked online through hotels.com and visited to hotel on 17th Feb. as per my booking I have booked double deluxe room with separate sitting area, but not fit as per booking, as per my booking packed drinking water is free, but I have received only 3 Half litre bottles at the time of enterance, after that I had paid for water bottles, after sending e-mail to hotel.com no single response will be received, I had paid full payment on 19th Feb. 2019 including GST charges and still waiting for the receipt of the payment. Staff is well mannered and good, in hotel my washroom door locked is jammed but no one repaired at the time of stay. I am recommended to any one for this hotel and this hotel.com site also.
Stayed 2 nights in Feb 2019

8/10 Good

Breno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked
Nice hotel
Stayed 1 night in Dec 2018

10/10 Excellent

PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店管理专业
酒店很温馨，我们早上10点钟左右到的，酒店二话不说就给我们入住了。前台小姐还主动帮我安装了打车软件ola。早餐也好吃。
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hltel nuevo bien ubicado
Hotel nuevo. Limpieza puede mejorar aunque no esta mal.personal atento aunquedificil comunicarse
Stayed 1 night in Aug 2018