Exterior

Reviews of Crowne Plaza Al Khobar, an IHG Hotel

5 out of 5
Crowne Plaza Al Khobar, an IHG Hotel
King Abdullah Street, PO BOX 31327, Al Khobar, Eastern Province

Reviews

8.4

Very good

Rating 10 - Excellent. 85 out of 198 reviews" "
Rating 8 - Good. 79 out of 198 reviews" "
Rating 6 - Okay. 21 out of 198 reviews" "
Rating 4 - Poor. 7 out of 198 reviews" "
Rating 2 - Terrible. 6 out of 198 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Khalid, Dammam

Stayed 1 night in Apr 2024
Response from Crowne Plaza Team on 1 May,2024
Thank you for the 5 / 5We are very happy you enjoyed the stay

6/10 Okay

Nabih

Liked: Cleanliness, staff & service, property conditions & facilities
The sound from the opposite room was too loud during the night, which made it hard for me to sleep well.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Al Khobar Team on 24 Mar,2024
Dear NabihI apologize for the inconvenience you experienced due to the noise from the adjacent room. Your comfort is of utmost importance to us, and we regret any disruption to your rest. We appreciate your feedback and will take steps to address this issue promptly. On your next visit, we assure you a more peaceful stay.

8/10 Good

George

Liked: Cleanliness
.
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Al Khobar Team on 7 Feb,2024
Dear Mr. GeorgeGreetings from Crowne Plaza Al Khobar.Thank you for making this reviewWe look forward for another opportunity of serving you in your future visit to our hotel.Sincerely,

6/10 Okay

abdullah

Business traveller
Response from Crowne Plaza Al Khobar Team on 7 Feb,2024
Dear Mr. AbdullahGreetings from Crowne Plaza Al Khobar.Thank you for making this reviewWe always appreciate when our guests take the time to share their feedback with us so we can continue to improve our services.We look forward for another opportunity of serving you in your future visit to our hotel.

10/10 Excellent

Husam

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Jan 2024
Response from Crowne Plaza Al Khobar Team on 7 Feb,2024
Dear Mr. HusamGreetings from Crowne Plaza Al Khobar.Thank you for making this reviewWe look forward for another opportunity of serving you in your future visit to our hotel.Sincerely,

6/10 Okay

Ziyad

Liked: Room comfort
The free parking is terrible (tight spots & not easy to get in & out)! The hotel is old, but conveniently located.
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Al Khobar Team on 7 Feb,2024
Dear ZiyadThank you for taking the time to tell us about your experience at Crowne Plaza Al Khobar.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crowne Plaza Al Khobar Team on 7 Feb,2024
Dear Mr. MohamedGreetings from Crowne Plaza Al Khobar.Thank you for making this reviewWe look forward for another opportunity of serving you in your future visit to our hotel.Sincerely,

8/10 Good

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crowne Plaza Al Khobar Team on 7 Feb,2024
Dear Mr. OmarGreetings from Crowne Plaza Al Khobar.Thank you for making this reviewWe look forward for another opportunity of serving you in your future visit to our hotel.Sincerely,

8/10 Good

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crowne Plaza Al Khobar Team on 7 Feb,2024
Dear Mr. OmarGreetings from Crowne Plaza Al Khobar.Thank you for making this reviewWe look forward for another opportunity of serving you in your future visit to our hotel.Sincerely,

10/10 Excellent

Kenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Crowne Plaza Al Khobar on 23 Nov,2023
Dear KennyThank you for the wonderful 10/10 we are very glad we have met your expectations & your review had given us the opportunity to continue being better. We hope we can see you again very soon.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 5 nights in Sep 2023
Response from Crowne Plaza Al Khobar on 18 Oct,2023
We wish you a lovely day

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from KH on 9 Oct,2023
Thank you for taking the time to fill up the review.Crowne Plaza Al Khobar

10/10 Excellent

Nick

Travelled with group
Liked: Property conditions & facilities, room comfort
Thank you reception team for the great welcoming. It was a nice team working
Stayed 2 nights in Aug 2023
Response from Sherif Rahouma General Manager on 9 Oct,2023
Dear Mr. Nick,Many thanks for your kind & wonderful words that are very inspiring to our front office team.We would be very happy to see you again in the near future.Thank you once again for choosing Crowne Plaza Al Khobar

2/10 Terrible

Sai

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Quality outdated hotel
Extremely terrible stay, Hotel is very old doesn’t look like IHG. Water was leaking from washroom, poor quality towels , uncomfortable bed. I would never return back
Stayed 1 night in Sep 2023
Response from Reservation department on 6 Sept,2023
Dear Sai,Warm greetings from Crowne Plaza Al KhobarThank you for sharing your feedback. We regret that your experience fell short of your expectations.We will share your feedback with the team so that we can continue to enhance our services, as this was an unusual occurrence.We wish to see you again in the future so that we can provide an even better experience.Best regards,Reservation department

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing good
Stayed 1 night in Jun 2023
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Mr. MohammedWarm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

8/10 Good

Abdulla

Stayed 1 night in May 2023
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Abdullah, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Anonymous,Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

8/10 Good

Ermir

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Ermir,Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

6/10 Okay

Fawwaz

Stayed 3 nights in Feb 2023
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Fawwaz, Warm greetings from Crowne Plaza Al Khobar Thank you for sharing your feedback. We regret that your experience fell short of your expectations. We will share your feedback with the team so that we can continue to enhance our services, as this was an unusual occurrence. We wish to see you again in the future so that we can provide an even better experience. Best regards, Sherif Rahouma General Manager

8/10 Good

FAHAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Fahad, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

10/10 Excellent

FAHAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Fahad,Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

10/10 Excellent

FAHAD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Fahad,Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Michal, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice stay.
Stayed 4 nights in Jul 2022
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Scott,Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
One night for business
The room was very large but somewhat oldish. Very quiet for a good night sleep.
Stayed 1 night in Mar 2022
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Anonymous, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

2/10 Terrible

YONG SEOK

Stayed 2 nights in Jan 2022
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Yong Seok, Warm greetings from Crowne Plaza Al Khobar Thank you for sharing your feedback. We regret that your experience fell short of your expectations. We will share your feedback with the team so that we can continue to enhance our services, as this was an unusual occurrence. We wish to see you again in the future so that we can provide an even better experience. Best regards, Sherif Rahouma General Manager

10/10 Excellent

OMAIMA, RUH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice and professional staff
Stayed 1 night in Dec 2021
Response from Sherif Rahouma on 7 Jan,2022
Dear Ms. Omaima, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

10/10 Excellent

OMAIMA THEKERALLAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good choice
Stayed 1 night in Dec 2021
Response from Sherif Rahouma on 7 Jan,2022
Dear Ms. Omaima, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

10/10 Excellent

REEM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , professional staff , highly recommended
Stayed 1 night in Dec 2021
Response from Sherif Rahouma on 7 Jan,2022
Dear Ms. Reem, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Stayed 3 nights in Dec 2021
Response from Sherif Rahouma on 7 Jan,2022
Dear Mr. Michael, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

8/10 Good

wael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good hotel
The hotel is good while the room and service become less than 5 star.
Stayed 2 nights in Nov 2021
Response from Sherif Rahouma on 7 Dec,2021
Dear Mr. Wael, Warm greetings from Crowne Plaza Al Khobar. Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We will share your feedback with our team and make the necessary actions. We always look forward to talking to our guests during their stay so, please be free to contact any member of the management team should you have any concern or suggestion and we will attend to it immediately. We hope you choose to stay with us again, so we can show you our true level of service. Best regards, Sherif Rahouma General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اشتر راحتك
نظيف وجدا رايقين وخدومين اكيد راح ازوركم اذا جينا الشرقيه شكرا لكم
Stayed 2 nights in Oct 2021
Response from Sherif Rahouma on 7 Dec,2021
Dear Valued Guest, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the layout and feel of the place is modern and classy. The restaurants were great and the gym is excellent. It would be nice if the lounge had been open or the spa.
Stayed 3 nights in Oct 2021
Response from Sherif Rahouma on 10 Oct,2021
Dear Mr. Christopher, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

8/10 Good

ABDULKADER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Sherif Rahouma on 13 Jul,2021
Dear Mr. Abdulkader, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

8/10 Good

Houssam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Was good int general
Stayed 1 night in Feb 2021
Response from Sherif Rahouma on 8 Jul,2021
Dear Mr. Houssam, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

8/10 Good

Musaed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Sherif Rahouma on 8 Jul,2021
Dear Mr. Musaed, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 7 nights in Mar 2021
Response from Crowne Plaza Team on 1 May,2024
Thank you for the Review.We hope you enjoyed your stay & to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank Mr. Ali Alsaleh in the reception for his nice professional meeting and facilitate everything we need during our stay and he really fits 5 stars hotel and I will come back again to this hotel. Thank you very much Indeed
Stayed 2 nights in Feb 2021
Response from Sherif Rahouma on 28 Feb,2021
Dear Valued Guest, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your comments about our hotel. It means a lot to us. We are very pleased to know you enjoyed your stay and we look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

10/10 Excellent

Mazen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2021
Response from Sherif Rahouma General Manager on 28 Aug,2023
Dear Mazen, Warm greetings from Crowne Plaza Al Khobar. Thank you for sparing time to share your review about our hotel. It means a lot to us. We very much enjoyed hosting you at the Crowne Plaza Al Khobar, and we are very pleased to know you enjoyed your stay in our hotel. We look forward to welcoming you again to the Crowne Plaza Al Khobar. Best regards, Sherif Rahouma General Manager

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your review.We hope you have enjoyed your stay with us & hope to see you again soon.

4/10 Poor

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Crowne Plaza Team on 1 May,2024
We apologize for the inconvenience, you have faced during your stay & we hope to see you again soon to make it right.

8/10 Good

Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort
جيد
من الايجابيات ان بهو الفندق جميل ووسيع وفيه كثير من الكراسي وهادئ والغرفة واسعة وسجلنا خروج بشكل مريح الساعة 1 الظهر يمكن بدون ما يكلمنا أحد وكان دفع الماء للاستحمام قوي بشكل ممتاز ومن الجهة الاخرى قد تتضايق في بعض الامور مثل الاثاث قديم , المواقف قليلة لكن فيه ساحة خلف الفندق تساعد لحل الموضوع سعر الفندق شوي غالي مقابل الخدمة المقدمة
Stayed 1 night in Nov 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your review.We hope you have enjoyed your stay with us & hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your review.We hope you have enjoyed your stay with us & hope to see you again soon.

8/10 Good

abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your Review!We hope you have enjoyed your stay with us & we hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your review.We hope you have enjoyed your stay with us & hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 26 nights in Sep 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your review.We hope you have enjoyed your stay with us & hope to see you again soon.

8/10 Good

hetem

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Overall all good
They need to change the TV I don’t think there is and 5 stars hotel in the world still have 32” TV very old and Very Slow and only they have 10 Chanels .
Stayed 1 night in Jul 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your review.We hope you have enjoyed your stay with us & hope to see you again soon.

8/10 Good

haytham

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
oo overall
I think with 5 star hotel we should never see in the room TV 32” in Miserable condition.
Stayed 2 nights in Jul 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your review.We hope you have enjoyed your stay with us & hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice clean place. The location is good. Good price for what you get.
Stayed 1 night in Jul 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your review.We hope you have enjoyed your stay with us & hope to see you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, clean with friendly staff will stay there again
Stayed 1 night in Mar 2020
Response from Crowne Plaza Team on 1 May,2024
Thank you for your review.We hope you have enjoyed your stay with us & hope to see you again soon.