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Reviews of Goldcity Hotel

5 out of 5
Goldcity Hotel
Kargicak Beldesi, Alanya/Antalya/Türkiye, Alanya, Antalya

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 96 reviews" "
Rating 8 - Good. 29 out of 96 reviews" "
Rating 6 - Okay. 18 out of 96 reviews" "
Rating 4 - Poor. 6 out of 96 reviews" "
Rating 2 - Terrible. 4 out of 96 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Adel

Stayed 3 nights in Jul 2022

10/10 Excellent

Wajstar, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well this year has been a year of many firsts and different experiences. After a world wide lockdown and different ways of living, I think most of us were in need of a quality holiday. After mulling over options with all the restrictions in place. Will it be statycation or risk going abroad with everchanging rules. We put our trust in Allah and decided to go Turkey and chose Gold City as our resort. Totally feel it was a blessed choice that was guided by Ar Rahman niRaheem. We took the risk and booked individually through websites on our own and got a deal of the century to start with. On Arrival The looming complex on top of a hill did really look majestic. We arrived at this sprawling complex of a grand hotel and surrounding villas and first impressions were spectacular. Due to Covid the complex was pretty empty We were given a pool facing apartment with a superb view of the sea as well. Apartment was Great. Pluses=Bath with a Jacuzzi, WASHING MACHINE,Balcony with superb views. Comfortable beds. Bath was leaking but we reported it and they repaired the issue so all was fine. There are lots of facilities at the hotel. about 5 restaurants, all were closed due to Covid. They had a burger bar on Lower floors, Enjoy Burger semi Gourmet, type burgers for around £4 to £5 pounds with Chips, Absolutely delish and totally reasonable prices for Hotel of this calibre. Loved the burgers here, ordered quite a few... just call us Elvis. They have a cinema, nightclub, spa and massage facil
Stayed 14 nights in Aug 2020

10/10 Excellent

Uday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The right choice for your Holiday.. Gold city!
It was a very nice Hotel. The staff were very friendly and spoke very good English. The beach is very close and the hotel provided transport to and from the beach. There is also transport to the centre at a good price. You can also rent a car from the hotel and there is free parking. The food was delicious and there is a wide selection of different dishes. The room was very spacious! Provided a safe, a washing machine and even a Jacuzzi!! There was amazing views from the balcony. The hotel provided for our needsand provided us with the extra bed. There are lots of swimming pools and the waterpark was amazing the entertainment program at night was very nice.I highly recommend this hotel thank you Gold City!
Stayed 18 nights in Aug 2018
Response from Mine on 29 Aug,2018
Thank you very much for your positive comment about your stay experience at Goldcity Hotel. We wish you a healthy life. Best Regards,

4/10 Poor

Sash, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
The resort had guests mainly from Russia (or formerly Russian States) and hence most of the food were catered to their taste robbing my enthusiasm for authentic Turkish food. 2. Announcements, live entertainment and kids activities were all spoken in Russian and hosts were speaking in foreign language(Russian) which meant my kid was alienated completely from the group. 3. very few staff spoke English making it very difficult for me to ask for basics 4. On the day of check out, my 4yr daughter was stopped getting into the restaurant because she didn't have wrist band (the fact is she never had it from day one). Staff's attitude changed completely when I checked out which was hard to digest and made me more eager to get out of the place. Definitely not recommended for British tourists.
Stayed 5 nights in May 2018
Response from Mine on 7 Jun,2018
Dear Guest, Thank you very much for your feedback. Your feedback will be shared to the management. We are sorry for this very inconvenience. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice
All positives, everything was good other than the following although food was ok, it was repetitive.The snack bar food was really nice thr staff at the sheesha bar arent the nicest. All other staff were really nice After asking several times for the A.C to be sorted because the room was without a remote, they never sorted it accomodated more for russians. when speaking to agents or shop staff they said their brochures were designed for russians which automatically made me not purchase anything / arrange any activities with them.
Stayed 7 nights in May 2018
Response from Mine on 29 May,2018
Greetings from Goldcity Hotel. Thank you very much for your kind feedback. We will address the issues to the concerned deparments. We wish you a good day. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is excellent I am so happy all things is very good
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and all inclusive facilities
We had a lovely time at the hotel. The All inclusive service was excellent and all the staff were great especially the staff at the buffet restaurant and snack bar. We were disappointed with the heat in the reception and lobby area. The air conditioning was not on although I was told it was on but cos doors are open it was not effective, but I went under the air con and could not feel any cold air coming out. The room was very good but mattress and pillow were too soft. Location of hotel was far out and taxi was expensive but we knew about this before we left and also our plan was to spend most of our holiday at the hotel Entertainment was good
Stayed 7 nights in Aug 2017
Response from . on 16 May,2018
Dear Guest; Thank you for your pleasing review we are really glad to hear that you enjoyed your stay. And thank you for sharing your opinion with us it'shelping us to provide better service for our guest who will prefer our hotel in the future. We would like to see you again in our hotel. Best Regards Gold City Management

6/10 Okay

BigE, London

Liked: Room comfort
Disliked: Staff & service
Good for kids......but
We were kindly upgraded to a deluxe from a villa, and the room was generally excellent. We had a huge jacuzzi and Internet and A/C worked perfectly, but only in the room. Everywhere else, the A/C and Internet hardly works. You spent hours a day trying to connect to wifi when In reception or by the pool while sweating because the A/C doesn't work anywhere in the hotel except for your room. Also, the food got extremely boring over the 7 days and could generally have been better. Apart from that, I and my kids had a nice time. The gym and pool facilities were decent.
Response from . on 16 May,2018
Dear Guest; Thank you for your pleasing review we are really glad to hear that you enjoyed your stay. And thank you for sharing your opinion with us it's helping us to provide better service for our guest who will prefer our hotel in the future. Kind Regards Gold City Mangement

4/10 Poor

hazem, cleveland

Disliked: Cleanliness, staff & service, property conditions & facilities
no body speaks English , house keeping is terrible
no body speaks English , house keeping is terrible and if they come they are selecting in cleaning it is rates five star should be 3 3.5 star
Dear Hazem; We are sorry to hear that you didn’t make a pleasant stay with us. We take your opinion serious and we made sure that it won’t happen again. Thank you very much for your review.

10/10 Excellent

NJ, Colchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant family fun
Staff are very welcoming and polite, impressive facilities, pools, entertainment, food everything makes it a perfect package..
Response from Mine Sonmez on 25 Mar,2016
Dear Guest, Thank you for your positive comments and for taking the time to write a review and sharing your feedback. Along with my team, we certainly looking forward to welcoming your return in the very near future. Sincerely,

10/10 Excellent

jane15, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a excellent time - when the weather was bad we had things to do inside the hotel as they had a lot of facilities and entertainment. Liked the free shuttle to the beach and the bus in to town was cheap.
Response from Mine Sonmez on 30 Mar,2016
Dear Guest, Thank you for taking the time to share your feedback. This will be forwrded to concerned department. I appreciate your comments regarding our services and facilities here. We certainly look forward to welcoming you back in the very near future. Sincerely,

8/10 Good

Mariann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mine on 5 Sept,2015
Dear Guest, Thank you very much for your rating our hotel. We hope to have the pleasure of accommodating you back again in our hotel. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in a Family size room. Everything was nice. Furniture and things looked a little worn, no surprise. The neighborhood surrounding the hotel was banana farms and shacks. But overall, they had descent food and good service.
Response from Mine on 5 Sept,2015
Dear Guest, Thank you very much for your kind feedback. We appreciate for your time to leave a comment for your stay. We will be very pleased to accommodate you again at our hotel. Sincerely,

8/10 Good

Hanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et fantastisk dejligt ophold med min store familie
Stayed 9 nights in Oct 2022

8/10 Good

Henrik

Travelled with family, Travelled with group
Liked: Room comfort
Valmue for money
Supergodt til prisen. Hotellet og faciliteterne helt i top, virkelig valmue for money. Hvis de vil forbedre det yderligere, er det på vedligehold og service.
Stayed 7 nights in Oct 2022

6/10 Okay

mariam

Travelled with family
Disliked: Cleanliness
2stjerne
Stayed 7 nights in Aug 2022

6/10 Okay

Mohamad

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
For få elevatorer til så mange værelser, utilstrækkelig roomservice og kedelig buffet. Fællesarealerne indendørs er uden aircondition. Personalet var overordnet set meget venligt, værelserne i en rigtig god størrelse og lækker udsigt fra hotellet.
Stayed 9 nights in Jul 2022

10/10 Excellent

Ebrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

8/10 Good

Line

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Too many people that
Stayed 7 nights in Oct 2021

4/10 Poor

iman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021

2/10 Terrible

mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremt dåligt
Detta är min fjärde och sista gång jag åker till Goldcity hotell. Extremt orent och otrevliga personal. Samma mat nästan varje dag. Personal som inte kan engelska. Hissar som aldrig kommer. Aldrig mer detta hotellet.
Stayed 7 nights in Aug 2021

4/10 Poor

farah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Min upplevelse
Jag upplevde hotellet i ett gammalt och dåligt skick. Städningen var katastrof i rummen. Allmän dålig service och inte så trevlig personal.
Stayed 7 nights in Aug 2021

8/10 Good

Ali Riza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aile oteli.
Güzel bir deneyimdi. Çocuklar için mükemmel bir otel. Aile ile gidilecek en iyi otellerden. Yemekler genel olarak güzeldi. Et yemeklerini orta başarılı idi. Mezeler mükemmeldi. Tavuk yemeklerini ve sebze yemeklerini güzel yapıyorlar. Odalar harika diyebilirim. Her türlü ihtiyacınızı karşılayabileceğiniz bir otel. Aileniz ile gidecekseniz tavsiye ederim.
Stayed 4 nights in Aug 2021

6/10 Okay

Dilaver

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Ahmad

Travelled with group
Stayed 10 nights in Jul 2021

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2021

6/10 Okay

Volkan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 13 nights in Jun 2021

10/10 Excellent

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Blev taget imod ved min transfer, hurtig og venlig ved Receptionen. Vætelse før tid. Rent og pænt, fantastisk udsigt, dejlig mad og super service. 🙏 Kommer tilbage til dette sted.
Stayed 2 nights in Oct 2019

10/10 Excellent

Sercan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok çok güzel bir tatildi
Öncelikle çalışanların güler yüzlü olması yemeklerin lezzetli olması çok güzeldi denize uzaklığın sorun olacağını düşünüyordum otele gittiğim zaman öyle olmadığını gördüm her yarım saatte kalkan araçlar mevcuttu, bir tatilden daha fazlası diyebilirim. Tekrar görüşmek üzere gold city
Stayed 2 nights in Oct 2019

10/10 Excellent

Yavgenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Фантастически
Класссссс
Stayed 6 nights in Sep 2019

10/10 Excellent

Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel
Havuzlar, aqua park, yemekler çok güzeldi. Animasyon da fena değildi. Ailelere tavsiye ederim.
Stayed 5 nights in Jun 2019

10/10 Excellent

Omid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra
Mycket fin hotell, rent room, trevliga staff, jätte fin utsikt, jätte god mat.
Stayed 4 nights in Jun 2019
Response from Mine on 31 Jul,2019
Dear our guest, Thank you very much for your rating. We wish you a happy day.

6/10 Okay

Verified traveller

Stayed 5 nights in Apr 2019
Response from Mine on 21 May,2019
Thank you very much for your time to rate your experience at our hotel. Regards,

10/10 Excellent

Aase Bank

Liked: Staff & service, property conditions & facilities, room comfort
Dejlig sted
Altid en god oplevelse på Goldcity, god og sød betjening. Dejlig sted, lidt udenfor Alanya, men by helt derind, og masser af forretninger.
Stayed 4 nights in Oct 2018
Response from Mine on 8 Dec,2018
We are happy to see your high rate, Mr. Olexandr. Thank you very much for your feedback. Regards,

10/10 Excellent

Olexandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2018
Response from mine on 8 Dec,2018
We are happy to see your high rate, Mr. Olexandr. Thank you very much for your feedback. Regards,

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, but a little need to be changed
Not every staff's personel were kind, sometimes even unpollite and don't speak Engilish (only Russian); hotel situated very fram from city; simply rooms need some renewal; very noisy animations on the pool; take care of the rooms with view to main pool; very long waiting for elevators; otherwise everything excellent - foods, aqua park, design of hotel;
Stayed 6 nights in Oct 2018

8/10 Good

Bülent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from mine on 29 Aug,2018
Thank you very much for your rate. We wish you a pleasant stay here. Best Regards,

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away.
Realy bad hotel. No service, No wifi No tv No aircondition and No personal taking anything seriosly. Stay away. Var rental whit defekt cars. And No refunds.
Stayed 4 nights in Jul 2018
Response from Mine on 27 Aug,2018
Dear Guest. Greetings from Goldcity Hotel. We are sad to read your negative feedback. We will address your rental car and staff service feedback to the concerned department. We would like to advise you that our hotel offers Wifi, TV, Air condition facilites on complimentary basis. We wish you a healthy life. Regards,

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækkert hotel
Super hotel med mange lækre swimmingpools. Vi boede 4 personer i en familie suite, bestående af opholdsrum med udgang til fin stor altan. 2 fine soveværelser med hver deres badeværelse. Lidt bedre Wi-Fi er dog stadig at ønske.
Stayed 8 nights in Jun 2018
Response from Mine on 3 Aug,2018
We are pleased to read your comment about your stay here. Thank you very much for choosing us. We wish to see you here next year.

6/10 Okay

Anne-Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total dårlig WIFI.. Prøvet bedre mad (kød, fisk,kylling)
Stayed 5 nights in Jul 2018
Response from Mine on 31 Jul,2018
Thank you very much for your feedback. Our IT team will keep their best to solve any of Wifi issues. Best Regards,

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drömmen för familjen
Underbart fint å lyxigt hotell, jacuzzi på rummet, fantastisk utsikt och underbart roliga faciliteter!
Stayed 21 nights in Jun 2018
Response from Mine on 11 Jul,2018
Thank you very much for your kind feedback.

10/10 Excellent

Peter, Gothenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allt du behöver
Detta hotell erbjuder allt du behöver, härliga pooler, aktiviteter från ett fantastiskt entertainment team, disco för barnen, underhållning för vuxna varje kväll. Bra mat, jättetrevlig personal, smidig transfer till havet och stan. Kommer definitivt att återvända (för tredje gången).
Stayed 15 nights in Jun 2018
Response from Mine on 11 Jul,2018
Thank you very much for your kind feedback. We hope to see you here next summer. :) Best wishes,

10/10 Excellent

Pooneh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jun 2018
Response from Mine on 11 Jul,2018
Thank you very much for your rate. :)

8/10 Good

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Mine on 30 Jun,2018
Murat Bey, Değerlendirmeniz için teşekkür ederiz. Saygılarımızla,

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det har været så dejligt et ophold kommer gerne igen
Stayed 2 nights in Jun 2018
Response from Mine on 7 Jun,2018
Dear Guest, Thank you very much for your kind feedback. We look forward to see you here again. Best wishes from Goldcity Hotel.

10/10 Excellent

Kirsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perheloma
Hieno paikka, sopii perheille. Altaalla musiikki aika kovalla kun on paljon ohjelmaa. Todella ystävällistä henkilökuntaa. Siisti.
Stayed 6 nights in May 2018
Response from Mine on 7 Jun,2018
Dear Guest, Thank you very much for your kind feedback. Best wishes from Goldcity Hotel.

8/10 Good

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Skuffende
Meget beskidt badeværelse. Blandt andet afføring på toiletbrættet og sorte fuger i hele brusekabinen. Stort hul i væggen samt safety boksen var helt i stykker. Vi fik tildelt nyt værelse, men mindre og uden brusekabine. Absolut ingen wifi i nærheden af værelset, kun nede ved pool området. Vi brugte meget tid på dette, super ærgerligt.
Stayed 1 night in May 2018
Response from Mine on 7 Jun,2018
Dear Guest, We are very sad to hear your unsatisfaction stay and sorry for this inconvenience. Your feedback has been shared with related department. We will take this on importance level. Regards,

6/10 Okay

Sahin

Liked: Cleanliness
Disliked: Staff & service
Kotu
Aqua parkı çok kısa açık Elemanların hiç biri turk misafirler le ilgilenmiyor bile
Stayed 2 nights in May 2018
Response from Mine on 7 Jun,2018
Sayın misafirimiz, Otelimizde konaklama yaptığınız için teşekkür ederiz. Görüşünüz bizim için değerlidir. Konu ile ilgili gereği yapılacaktır. Saygılarımızla,

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Alanya
This is the best hotel you can choose. Shuttme to the beach free every two hours, and even shuttle to Alanya centrum. I give this hotel 5 stars for everything, even the food and security.
Response from . on 16 May,2018
Dear Mohammed: Thank you for taking time to review our hotel and thank you for choosing to stay with us. we look forward to welcoming you back soon. Kind Regards Gold City Hotel Management

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super dejligt sted med plads og rum.
helt fantastisk ophold, vi have dette kan varmt anbefaledes til andre. og vil gerne komme igen
Stayed 1 night in Oct 2017
Response from GR on 7 Jun,2018
Dear Charlotte. Thank you for your pleasant feedback,we will be glad to welcome you again at GoldCity Hotel Best Regards GoldCity Management