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Reviews of Phoenix Inn Suites - Albany

2.5 out of 5
Phoenix Inn Suites - Albany
3410 Spicer Dr SE, Albany, OR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 721 out of 1002 reviews" "
Rating 8 - Good. 221 out of 1002 reviews" "
Rating 6 - Okay. 36 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and the lay out of the room.
Stayed 2 nights in May 2024
Response from Front Desk on 21 May,2024
Thank you for the feedback, Dean! We're so happy you enjoyed your stay! We can't wait to see you again!

10/10 Excellent

Terri Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 17 May,2024
Thank you for your review Terri! We're glad you enjoyed your stay with us. We look foward to your next visit.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Clean and comfortable. No complaints.
Stayed 4 nights in Apr 2024
Response from Front Desk on 8 May,2024
Thank you for the review, Lindsay! We're so happy to hear you enjoyed your stay and we hope to make your next visit a 5/5!

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good beds and quiet
Stayed 1 night in May 2024
Response from Front Desk on 6 May,2024
Thank you, Tiffany, for your review! We really appreciate you staying with us. We look forward to your next visit.

6/10 Okay

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy location. Freeway noise, as expected due to the location. Comfortable beds.
Stayed 2 nights in May 2024
Response from Front Desk on 8 May,2024
Thank you for the review and feedback, Kelsey! Next time you stay we encourage you to give us a call directly to request a room away from the freeway to help ensure you have the best stay possible!

10/10 Excellent

Kam, Walla Walla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here when going to activities in Corvallis. It's been a few years since I've stayed and was happy to see it's still an amazing property. Easy access to I-5, quiet and great breakfast (I was there 3 days and they had a variety for breakfast). Room was spacious and clean. Highly recommend!!!
Stayed 3 nights in Apr 2024
Response from Front Desk on 1 May,2024
Hi Kam! Thank you for such a wonderful review! We really enjoyed having you stay here and look forward to seeing you next time.

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal! Unfortunately the hot tub broke before we arrived but the pool was warm and amazing! They had cookies in the lobby too which were delicious! Definitely will stay again! ☺️
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May,2024
Thank you so much for your review, Amber! We are so happy you enjoyed your stay. We look forward to seeing you on your next visit.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast bar. Hotel personnel friendly and helpful.
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr,2024
Hi Deborah, thank you for the great review.

8/10 Good

Blaine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, cheap, right off the 5 exit ramp. No frills but it works.
Stayed 6 nights in Apr 2024
Response from Front Desk on 17 Apr,2024
Thank you for the review, Blaine! We're happy to hear your stay was a good one and we hope to see you again!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay over
Stayed 1 night in Apr 2024
Response from Front Desk on 17 Apr,2024
Thank you for the kind review, Joseph! We're so happy to hear you enjoyed your stay, and can't wait to welcome you back!

10/10 Excellent

Jon

Stayed 1 night in Apr 2024
Response from Front Desk on 4 May,2024
Hi Jon, thank you for the wonderful review. We are glad you enjoyed your stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very nice I have driven by this place for a long time and always wanted to stay her so I decided let's do it
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr,2024
Richard,We are so happy you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly and helpful and great free chocolate chip cookies! Very nice hot and cold breakfast with again friendly staff. Nicer facilities than a lot of 4 star rated hotels, this one is way underrated. Will definitely be staying again next time through the area. Thanks for a nice stay!
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr,2024
Steve,Thank you for the wonderful review! We are glad to know your stay was excellent. We look forward to having you stay with us next time. Thank you!

6/10 Okay

DANIEL

Liked: Amenities
Please fix the hot tub. We will not stay at this property again until it is fixed or replaced.
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr,2024
Hi Daniel, I assure you we are trying to get it back up and running as soon as possible! We're hoping this week, actually! We sadly are waiting on a part to be delivered to ensure we are able to provide a safely working hot tub for our guests. We hope we get the chance to welcome you again once it's back up and running!

10/10 Excellent

Joan

Travelled with pets
Very quiet, comfy beds
Stayed 2 nights in Apr 2024
Response from Front Desk on 7 Apr,2024
Joan, We are so glad you enjoyed your stay! We look forward to seeing you on your next trip.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and service oriented staff. At 2:30am the front counter person brewed us coffee before we left for the airport.
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr,2024
Thank you for the kind review, Tina! I am so happy to hear our staff were able to get you up and caffeinated for such an early flight! We'll see you next time! :)

6/10 Okay

adrian

Travelled with partner
A LITTLE OLD SCHOOL
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr,2024
Thank you for the feedback, Adrian!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 31 Mar,2024
Becky,We are so glad you had a wonderful stay with us! We look forward to your next visit.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front counter was nice,very informative.
Stayed 1 night in Mar 2024
Response from Front Desk on 23 Mar,2024
Thank you for the wonderful feedback about Cyndi! We can't wait to pass the positivity onto her! We hope to see you again :)

10/10 Excellent

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 20 Mar,2024
Lillie! We are so pleased to know you have enjoyed your stay with us! We hope to see you again soon.Thank you!

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Mar,2024
Hi Bonnie, thank you for the wonderful review.

10/10 Excellent

Eziquia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again. The continental breakfast was great and staff were very friendly. The only downside is the pool is closed but I knew that ahead of time.
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Mar,2024
Eziquia,We are so happy that you enjoyed your stay! We look forward to your next visit.

10/10 Excellent

Kara

My husband and Brother in law just stayed there and said it was clean, great breakfast and staff
Stayed 4 nights in Mar 2024
Response from Front Desk on 8 Mar,2024
Thank you for the wonderful feedback, Kara! We're so happy to hear your family enjoyed their stay!

8/10 Good

Diane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first when we checked in the girl put us on the 3rd floor even though we had our dog! Then when we brought here into the lobby she had changed our room & we were on the first floor. Otherwise it was a very pleasant stay.
Stayed 1 night in Feb 2024
Response from Front Desk on 27 Feb,2024
Diane, we are happy to hear that overall you had a pleasant stay with us! We do our best to keep our furry friends on our 1st and 2nd floors to help others who may have allergies. Thank you for being understanding and we hope to welcome you and your pup again!

10/10 Excellent

Molly

Stayed 3 nights in Feb 2024
Response from Front Desk on 20 Mar,2024
Thank you for the great rating, Molly! We can't wait to welcome you again!

8/10 Good

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice. Our first night, we had a room that smelled heavily of stale cigarettes. It was that or stay on the same floor as a bunch of traveling kids’ sports teams. The next night, though, they very kindly changed our room, and it was lovely. The room was clean and the water pressure was good. The shower head is installed high enough for a 6ft person to easily stand under. The rooms were quiet. The bed was a bit too firm for us, but overall it was a pleasant stay.
Stayed 3 nights in Feb 2024
Response from Front Desk on 22 Feb,2024
Kari, thank you for the valuable feedback! I am so happy to hear we were able to get you moved into a new room to improve the quality of your stay!

6/10 Okay

Caity

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent enough
It was ok except that the pool was closed the second day of our stay for maintenance. We were there for a weekend of Basketball so a hotel full of young boys wanting to swim after full days of basketball was rough on those with families with multiple children.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 25 Feb,2024
We apologize for the inconvenience of our pool room issues that occurred during your stay, Caity. While we try to do everything we can to keep our amenities open, sometimes the issues that arise are out of our control to fix, and to ensure guest safety we have to shut it down. Thankfully, we were able to quickly resolve the safety issues and we're back up and running!

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb,2024
Hi Aurora, thank you for the wonderful review.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 19 Feb,2024
Hello Kimberly! We're glad to know you have enjoyed your stay with us! We look forward to seeing you next time.

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always kind and welcoming.
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb,2024
We are happy to see you enjoyed your stay with us! We can't wait to accommodate you on your next stay.Sincerely Front Desk

10/10 Excellent

Ray

Liked: Staff & service, property conditions & facilities
The staff were very polite and friendly. The room was immaculately clean. The hotel location was convenient to shopping and dining.
Stayed 2 nights in Feb 2024
Response from Front Desk Agent on 11 Feb,2024
Hello Ray,We are glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable. Excellent staff. Breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 11 Feb,2024
Hello Kari,We are glad to hear your stay was excellent! We hope to see you again next time!

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Guest Services on 20 Mar,2024
Brian! We are glad you have enjoyed your stay with us. We hope to see you again soon! Thank you!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming. Room was large and comfortable. Facility was clean and easy access from the interstate.
Stayed 1 night in Feb 2024
Response from Guest Services on 10 Feb,2024
Hello John,We are glad to hear your stay was great! We look forward to seeing you next time!

8/10 Good

Connie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 4 Feb,2024
Hi Connie, thank you for the wonderful review.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 30 Jan,2024
Thank you for all the stars, James! We can't wait to welcome you again!

10/10 Excellent

Andrew J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We pleasantly pleased with our accomodations.
Stayed 4 nights in Jan 2024
Response from Front Desk on 30 Jan,2024
Thank you for the review, Andrew! We're so happy to know you enjoyed your stay with us!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find!
Every person we encountered from the breakfast gals to front desk to housekeeping, always had a smile on their face & were a pleasure to deal with. You were very conveniently located to the home where our family member resides. Lots of shopping nearby, we could get anything we needed very easily. The cost was one of the best around. The only thing I wish you had were USB ports. Other than that, it was a nice stay.
Stayed 6 nights in Jan 2024
Response from Guest Services on 25 Jan,2024
Joanne, We are glad you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Janna

Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan,2024
We are delighted that you enjoyed your stay with us! We look forward to seeing you on your next visit.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous!
Stayed 1 night in Jan 2024
Response from Front Desk on 15 Jan,2024
Marie,We are thrilled you had a great stay with us! We look forward to seeing you when you visit next.

10/10 Excellent

Gerardo

Travelled with partner
Liked: Amenities, property conditions & facilities
Really nice hotel. A little older, but super well maintained and impressively clean. A happy surprise. Wish we had found it sooner.
Stayed 1 night in Jan 2024
Response from Front Desk on 14 Jan,2024
Gerardo, thank you!! We're so happy you gave our location a try, and that you loved us. We'll see you next time!

10/10 Excellent

DAVID

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 12 Jan,2024
Thanks for the great review, David! We appreiate you staying with us and look forward to your next visit!

10/10 Excellent

Kubilay Serdar

Business traveller
Liked: Amenities
It was great local hotel for staying. Cleanliness and staffs are awesome. Location is great.
Stayed 1 night in Jan 2024
Response from Front Desk on 11 Jan,2024
We are so happy you enjoyed your stay! We look forward to seeing you the next time you come.

8/10 Good

Alexis

Response from Front Desk on 10 Jan,2024
Thank you for leaving a review Alexis, we are happy to see you enjoyed your stay!Siincerely Front Desk

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albany or bust
We've stayed at this location many times and it never disappoints. Staff goes above and beyond. The hot tub needs a little tlc. Room was very clean and comfy. Breakfast was nice with several options
Stayed 1 night in Jan 2024
Response from Front Desk on 10 Jan,2024
We love to hear it Michelle! Thank you for choosing us for your travelling needs, we hope to see you again! Sincerely Front Desk

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was soooo nice at the front desk! And they had a complimentary shuttle to take me to the rodeo which was a great surprise! Thank you!
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Jan,2024
Thank you for the review, Sonja! We're so happy you enjoyed your stay and were able to utilize the shuttle for the rodeo!

10/10 Excellent

Sherri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 31 Dec,2023
Thank you for the great review! I'm happy to see you enjoyed your stay, we will see you on your next visit!Sincerely, Front Desk

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed out stay. It was quiet except with a child upstairs jumping and running until midnight two nights of our three nights there. The hot tub was going to be painted but unpleasant. But staff very friendly and enjoyed having the suite. I'd stay again.
Stayed 4 nights in Dec 2023
Response from Front Desk on 27 Dec,2023
Kathleen,I'm sorry about your difficulties! We look forward to your next stay so we can make it special.

10/10 Excellent

Kandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec,2023
Kandi,We are so glad that you enjoyed your stay with us! We look forward to seeing you on your next stay.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on 8 Feb,2024
Thanks for the great review James! We look forward to seeing you on your next stay!Sincerely Front Desk