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Ramada Plaza by Wyndham Albuquerque Midtown

3.5 star property
Family-friendly hotel with free breakfast and free airport shuttle

Choose dates to view prices

The Ramada Plaza by Wyndham Albuquerque Midtown offers New Mexico hospitality with practical comforts. Enjoy a complimentary breakfast buffet, relax in the spa tub, play in the arcade room, or use in-room WiFi. The restaurant serves meals all day.

Reviews

5.6 out of 10

Popular amenities

  • Hot tub
  • Room service
  • Free airport shuttle
  • Bar
  • Pool
The current price is S$90
includes taxes & fees
18 Nov - 19 Nov

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dishwasher
Flat-screen TV
Blackout curtains
Pillow-top bed
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed, Premier Tower Room, Full Kitchen, Walk-In Shower, Non-Smoking

Premium bedding, pillow-top beds, in-room safe, desk

1 King Bed, Premier Tower Room, Full Kitchen, Walk-In Shower, Non-Smoking

Highlights

Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 7
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Non Smoking, Mountain View (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds, Non Smoking, Mountain View (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

1 King Bed, One-Bedroom, Premier Tower Suite, Non-Smoking

  • Sleeps 4

View all photos for 2 Double Beds, Deluxe Room, Non-Smoking

Premium bedding, pillow-top beds, in-room safe, desk

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room With Mobility Accessible-Non-Smoking

  • Sleeps 3

Deluxe King Room - Non-Smoking

  • Sleeps 3

2 Double Beds, Non-Smoking

  • Sleeps 4

King Room-Mobility Accessible-Non-Smoking

  • Sleeps 3

King Room - Non-Smoking

  • Sleeps 3

King Room with Mountain View - Mobility Access/Non-Smoking

  • Sleeps 3

Premier King Room - Non-Smoking

  • Sleeps 3

Superior Double Room with Two Double Beds and Mountain View - Non-Smoking

  • Sleeps 4

One Bedroom King Suite - Non-Smoking

  • Sleeps 5

One-Bedroom Suite with Two Double Beds

  • Sleeps 7

One-Bedroom Superior King Suite-Non-Smoking

  • Sleeps 5

Mobility Accessible King Bed One Bedroom Suite

  • Sleeps 4

Premier King Room with Sandia Mountain View

  • Sleeps 2

1 King Bed, Superior Room, Sandia Mountain View, Non-Smoking

  • Sleeps 3

Superior King Room-Non-Smoking

  • Sleeps 2

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Northeast Heights
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
8.6 out of 10, Excellent, 914 reviews
The price is S$131
includes taxes & fees
30 Nov - 1 Dec
Tru By Hilton Albuquerque North I-25
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About the area

Map
2020 Menaul Blvd Ne, Albuquerque, NM, 87107

What's nearby

  • University of New Mexico - 3 min drive - 2.7 km
  • Maxwell Museum of Anthropology - 3 min drive - 2.7 km
  • UNM North Golf Course - 3 min drive - 2.3 km
  • University of New Mexico Hospital - 3 min drive - 2.7 km
  • Rio Grande Trail - 3 min drive - 3.0 km

Getting around

  • Alvarado Transportation Center - 12 min drive
  • Albuquerque International Sunport (ABQ) - 10 min drive

Restaurants

  • ‪Circle K - ‬3 min walk
  • ‪Circle K - ‬19 min walk
  • ‪La Cumbre Brewing Company - ‬2 min drive
  • ‪Stripes Burrito Co. - ‬6 min walk
  • ‪Vegos - ‬3 min drive

About this property

Ramada Plaza by Wyndham Albuquerque Midtown

Family-friendly hotel near Balloon Fiesta Park
You can look forward to a free breakfast buffet, a free return airport shuttle and an arcade/games room at Ramada Plaza by Wyndham Albuquerque Midtown. For some rest and relaxation, visit the hot tub. The on-site restaurant, Rustlers, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An indoor pool, along with sunloungers
  • Free self-parking
  • A free local area shuttle, an electric car charging station and express check-out
  • ATM/banking services, a porter/bellboy and a front desk safe
  • Guest reviews give good marks for the breakfast
Room features
All 336 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with satellite channels
  • Fridges, dishwashers and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Free area shuttle up to 5 miles
  • Free train station pick-up and drop-off shuttle
  • Free casino shuttle
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rustlers
  • Sandia Springs Lounge

Things to do

  • 24-hour gym
  • Arcade/game room
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Conference centre (8,246 square foot of space)

Outdoors

  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (81 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator
  • Spices

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25.00, per pet, per day, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 18 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision

Property is also known as

Elegante
MCM Elegante Albuquerque
MCM Elegante Hotel Albuquerque
Hotel Mcm Elegante
MCM Elegante Hotel
Ramada Plaza by Wyndham Albuquerque Midtown Hotel
Ramada Plaza by Wyndham Albuquerque Midtown Albuquerque
Ramada Plaza by Wyndham Albuquerque Midtown Hotel Albuquerque

Frequently asked questions

Does Ramada Plaza by Wyndham Albuquerque Midtown have a pool?

Yes, this property has an indoor pool. Pool access is from 6 AM to 10 PM.

How much does it cost to stay at Ramada Plaza by Wyndham Albuquerque Midtown?

As of 16 Nov, 2025, prices found for a 1-night stay for 2 adults at Ramada Plaza by Wyndham Albuquerque Midtown on 18 Nov, 2025 start from S$90.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ramada Plaza by Wyndham Albuquerque Midtown pet-friendly?

Yes, Ramada Plaza by Wyndham Albuquerque Midtown allows cats and dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a deposit of USD 250.00 per stay and a fee of USD 25.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Ramada Plaza by Wyndham Albuquerque Midtown?

Self-parking is free at this property.

What time is check-in at Ramada Plaza by Wyndham Albuquerque Midtown?

Check-in start time: 3:00 PM; check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at Ramada Plaza by Wyndham Albuquerque Midtown?

Checkout is at 11:00 AM.

Does Ramada Plaza by Wyndham Albuquerque Midtown provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 6:00 AM to 10:30 PM on request.

Where is Ramada Plaza by Wyndham Albuquerque Midtown located?

This family-friendly Albuquerque hotel is located in the business district, within 2 mi (3 km) of Rio Grande Trail, University of New Mexico and UNM North Golf Course. University of New Mexico Campus Observatory and New Mexico Steam Locomotive and Railroad Historical Society are also within 3 miles (5 km).

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Reviews

Ramada Plaza by Wyndham Albuquerque Midtown Reviews

5.6

5.4

Cleanliness

5.4

Amenities

6.4

Staff & service

5.4

Eco-friendliness

4.8

Property conditions & facilities
Rating 10 - Excellent. 381 out of 1965 reviews
Rating 8 - Good. 259 out of 1965 reviews
Rating 6 - Okay. 351 out of 1965 reviews
Rating 4 - Poor. 375 out of 1965 reviews
Rating 2 - Terrible. 599 out of 1965 reviews

Reviews

8/10 Good

Ruth

The room is lovely. The staff is very nice.
Stayed 1 night in Nov 2025

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay
Stayed 1 night in Jun 2025

10/10 Excellent

Denise

Liked: Cleanliness, amenities
Clean room, comfy beds
Stayed 1 night in Oct 2025

8/10 Good

Edward

Liked: Staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 2 nights in Sep 2025

6/10 Okay

Kristi

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Posted on first teview
Stayed 1 night in Oct 2025

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
For being a room with the mini kitchen i was disappointed there were no pots, pans or eating utensils.
Stayed 3 nights in Oct 2025

6/10 Okay

Kristi

Disliked: Amenities
The first stay had a comfortable bed and pillows but no ice bucket. The second stay, there was no ice or vending machine available in the building, no hot water for a shower in the morning, and the door to the room wouldn't open until multiple tries.
Stayed 1 night in Nov 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room itself was clean and tidy upon arrival but we had issues with mosquitos in the room and gnats coming up out of the sink over our 2 week stay. Housekeeping only came by twice so we took our own trash out most days and didn’t have fresh towels or sheets. That said, all staff members we encountered were very polite and respectful.
Stayed 14 nights in Oct 2025

2/10 Terrible

Robinson

T
Stayed 1 night in Sep 2025

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve stayed at. Ever.
Stayed 1 night in Sep 2025

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible overall very unsafe dirty people and ugly customer service. Wouldn’t recommend at all.
Stayed 1 night in Oct 2025

2/10 Terrible

laurie

Disliked: Cleanliness, property conditions & facilities
Rooms were poverty level.
Stayed 1 night in Sep 2025

2/10 Terrible

Raymond

Disliked: Cleanliness, amenities, property conditions & facilities
This is the most terrible experience I’ve ever had in staying in a hotel the hotel room that I was assigned was so terrible that I wish I could send you the pictures that I took. I will try to describe some of the problems. stains on the carpet furniture that looks like it comes from the 70s bug on the wall showerhead not clean dirt or grind at the edge of the tub chip stabilizing handle in the shower of paint baseboard coming off the wall. The next thing I was looking for was a mice to run across the floor. I am requesting a full refund for my stay at the Ramada by Wyndham. Wood thank you very much for your speedy attention to this matter.
Stayed 3 nights in Nov 2025

4/10 Poor

Monica

Room is disgusting dusty Over charged for this crap
Stayed 1 night in Oct 2025

8/10 Good

Lawrence

Liked: Staff & service, amenities, property conditions & facilities
For the most part not too dirty, but notice they'll charge you if you don't awear them of stains they already are aware of, so wouldn't doubt people have paid repeatedly for stains and dirtiness in certain rooms over and over again, so it is in one's interest to take pictures once u arrive, & bring to the attention of staff, other than that it's a pretty nice place to stay.
Stayed 1 night in Sep 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Left side was Hanging off the wall smell of unit feared us away from turning on (Mildew and very Dirty Ptac unit).
Stayed 1 night in Oct 2025

4/10 Poor

Kristy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room walls were damaged. Tv got no reception. Rust stains and mold in bathroom. Several power strips with cords stretched to them. Cannot recommend. Staff was courteous and friendly.
Stayed 1 night in Sep 2025

4/10 Poor

Arturo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a King, was told they only had double beds. When booked, promised a Mountain view , faced the freeway. No maid service, indoor pool was cold, was told there were no bubbles for the Spa
Stayed 3 nights in Sep 2025

2/10 Terrible

benjamin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
building under construction. TV, A/C did not work. Whole bldg smells of mold. Restaurant and Bar are closed. Best part of facility is the staff. They are very friendly. This motel should be closed until renovation's are complete. We had no idea when we reserved the room that it was under construction. Ramada has a better reputation than this. Very Dissappointed.
Stayed 1 night in Sep 2025

6/10 Okay

Phillip

Disliked: Property conditions & facilities
Funny smell in hallways of fourth floor. Lack of outlets in room. Bathroom door handle loose.
Stayed 2 nights in Sep 2025

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty, was advertised as having a restaurant, however, was never open, breakfast in the morning looked as if someone went to Safeway that morning and bought food, not all the food was ready when they opened, pancake machine was not working properly and all I received from staff is lip service, did not appear as if the staff new anything about the machine
Stayed 4 nights in Sep 2025

4/10 Poor

Lila

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, I was assigned a room with no lock on the balcony door, which raised significant safety concerns. During my stay, I witnessed a distressing incident in which a woman was arrested directly in front of me, involving at least four police officers and a K9 unit. Additionally, the room’s facilities were unacceptable: the toilet was filthy, and the shower was non-functional. These conditions are far below reasonable standards of safety, hygiene, and comfort. I respectfully request a review of this matter and appropriate remedial action, including consideration for compensation for this experience.
Stayed 1 night in Oct 2025

6/10 Okay

Carlos

Liked: Staff & service
When we arrived to our room, the door was propped open with the latch and the balcony door was wide open. I entered slowly to make sure no one was inside. After settling in, i went down to the front desk and told them what happened. They told me housekeeping does that to air out the room and because not everyone gets a master key. I had also booked a view of the mountains. Which we didnt get because expedia did not flag it like that i was told. The front desk agent offered to switch us rooms but we didnt want to move after settling. The rooms are outdated. The carpet is old. The bathroom is low to the ground. Think the hotel needs a remodel. Cleanliness was okay. They did give me a late checkout when we asked for one. More than likely will not stay here again.
Stayed 1 night in Oct 2025

2/10 Terrible

Mina

Disliked: Cleanliness, amenities, property conditions & facilities
We had issues with the TV, it had no working networks, so we could not watch tv the first night we got there. When we returned from our outing, tv was still not fixed. There were roaches walking on the floor and night stands/desk. We could not even leave our food in the room. It was hot and humid. The AC did not work very well. WAS VERY DISAPPOINTED!!!
Stayed 2 nights in Sep 2025

4/10 Poor

Evan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly and the breakfast was good. The pool and hot tub were down both days. The TV didnt work, and the room looked old and dirty. Also the bathroom sink faucet was broken, couldnt turn it to cold. The toilet litterally took two minutes to flush, and shower pressure left a lot to desire. I hate to be that guy but these are pretty big issues that need to be addressed.
Stayed 2 nights in Sep 2025