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Reviews of Half Moon Hotel and Restaurant

3 out of 5
Half Moon Hotel and Restaurant
25/28 West Street, Alford, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 60 reviews" "
Rating 8 - Good. 21 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff were very friendly and attentive. The room was comfy also accommodated our dog, had a nice view of the garden. Breakfast was good. Even had a meal in the restaurant of an evening good choice and food was to our liking. Would definitely go back when in the area.
Stayed 2 nights in Feb 2023
Response from Robbie - Director on 25 Feb,2023
Good morning Nikki, thank you very much for taking the time to write your review on your recent stay with us. We are happy to know that you enjoyed your time with us and that you would revisit again.Yours in HospitalityRobbie

8/10 Good

Susan

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome and room very clean. Had evening meal which was delicious. Dog friendly and able to bring dog to meals in a separate area, perfect!
Stayed 1 night in Feb 2023
Response from Robbie - Director on 19 Feb,2023
Good morning Susan, thank you very much for taking the time to post your review on your experience with us. We are happy to hear that you enjoyed your time at our Hotel.Yours in HospitalityRobbie and Helen

10/10 Excellent

Jing

Liked: Staff & service
Stayed 2 nights in Dec 2022
Response from Robbie - Director on 20 Dec,2022
Thank you so much for the "10" - we are very grateful you took the time to give us a review. We hope to see you again soon!

8/10 Good

Jason

Stayed 1 night in Dec 2022
Response from Robbie - Director on 20 Dec,2022
Thank you so much for your review, we hope to host you again in the near future!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We decided to book a night at the ladt minute and came to the half moon. Owners were so welcoming and dog friendly, we decided to stay an extra night.
Stayed 1 night in Dec 2022
Response from Robbie - Director on 19 Dec,2022
Dear Lynn, thank you very much for taking the time to write your review on your recent stay with us. We are happy to know that you enjoyed your time with us and we look forward to welcoming you back to our Hotel in the not too distant future.Yours in HospitalityRobbie and Helen

10/10 Excellent

Owen George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Had a very pleasant stay and would go back again.
Stayed 1 night in Nov 2022
Response from Robbie - Director on 28 Nov,2022
Dear Mr George, thank you very much for taking the time to post your review on your recent stay with us. We do appreciate this and look forward to welcoming you back to our Hotel in the not too distant future.Yours in HospitalityRobbie and Helen

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly staff and owners!!! Clean rooms and good food.
Stayed 1 night in Nov 2022
Response from Robbie - Director on 14 Nov,2022
Good morning Steve, thank you very much for taking the time to post your review on your recent stay with us. We are happy to know that you enjoyed your stay with us and that we met your expectations.We look forward to welcoming you back to our hotel in the not too distant future,Yours in HospitalityRobbie and Helen

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Robbie - Director on 10 Oct,2022
Dear Dee, thank you very much for the great review, which we appreciate.We are happy to know that you enjoyed your stay with us and look forward to you returning in the not too distant future.Yours in HospitalityRobbie

10/10 Excellent

Eleanor

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and service
I spent 2 nights here whilst working in Alford for the weekend - I had my 8 month old son and my Mum with me. From the beginning, the staff were so friendly and helpful. Nothing was too much trouble. Breakfast was great, and so was the evening food in the restaurant. Excellent shower, and a comfortable bed too. What more could you want?! Will definitely stay again, and recommend to others.
Stayed 2 nights in Aug 2022
Response from Robbie - Director on 16 Aug,2022
Good afternoon Eleanor, thank you so much for your kind review. it was our pleasure to host you and we happy to know that you all enjoyed your time with us. Yours in Hospitality Robbie, Helen and Keira

10/10 Excellent

Norbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The staff is really friendly and helpful. They always had a time for us, doesn't matter how busy they was at the moment.
Stayed 2 nights in Aug 2022
Response from Robbie - Director on 16 Aug,2022
Good afternoon Norbert, thank you very much for taking the time to write your review on your recent stay with us. We really do appreciate this and happy to hear that you enjoyed your time with us. Yours in Hospitality Robbie, Helen and Keira

2/10 Terrible

Ben

Disliked: Staff & service
Stayed 2 nights in Aug 2022
Response from Robbie - Director on 10 Aug,2022
Good evening Ben, we have checked your reservation details and noticed that your reservation was cancelled and that you, in fact, did not stay with us at the Half Moon! Not sure how one can review a property without experiencing it for oneself?

8/10 Good

Stephen

Stayed 1 night in Aug 2022
Response from Robbie on 10 Aug,2022
Good Morning Stephen, thank you for taking the time to review your recent stay with us. This is much appreciated. We are happy to hear that you enjoyed your time with us. Yours in Hospitality Robbie, Helen and Keira

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Staff were very friendly and helpful. The hotel has free parking and lovely grounds/ garden. The breakfast was also great. Excellent hotel!
Stayed 1 night in Aug 2022
Response from Robbie on 5 Aug,2022
Dear Julie, thank you very much for taking the time to write your review on your recent stay with us. We sincerely appreciate the kind feedback and look forward to welcome you back in the not too distant future. Yours in Hospitality Robbie

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half Moon, Alford
Friendly family run pub / restaurant/ hotel booked at last minute. Room clean but a bit dated which probably sums up the hotel as a whole Beds comfortable. Breakfast enjoyable, served to table. Didn't eat any other meals as visiting family in Mablethorpe and this was mainly a place to sleep. Would happily revisit in the future.
Stayed 1 night in Jun 2022
Response from Robbie on 1 Jul,2022
Good afternoon David, thank you very much for taking the time to post your review on your recent stay with us. This is much appreciated. We are happy to hear that you enjoyed your time and that we can look forward to welcoming you back in the future. Yours in Hospitality Robbie

10/10 Excellent

Jing

Stayed 1 night in Apr 2022
Response from Robbie on 26 Apr,2022
Good morning Jing, thank you very much for taking the time to post your review on your recent stay with us. We are happy to know that you enjoyed your time with us. Looking forward to welcome you back in the not too distant future. Yours in Hospitality Robbie, Helen and Keira

10/10 Excellent

Bryan

Stayed 1 night in Apr 2022
Response from Robbie on 26 Apr,2022
Good morning Bryan, thank you for posting your review on your recent stay with us. We are happy to know that you enjoyed your time with us. Take care and hope to see you back soon. Yours in Hospitality Robbie, Helen and Keira

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Robbie on 7 Jan,2022
Good afternoon Mark, thank you for taking the time to post your review on your recent stay with us. We do appreciate this. We are happy to know that you enjoyed your stay and that we met your expectations and we look forward to welcome you back to our Hotel in the not too distant future. Yours in Hospitality Robbie and Helen Yours in Hosp

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from Robbie on 7 Jan,2022
Good afternoon Graham, thank you for taking the time to post your reviews on your recent stay with us. We do appreciate this. We are happy to hear that you enjoyed your stay and that we met all your expectations. Yours in Hospitality Robbie and Helen

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from Robbie on 7 Feb,2022
Thank you Graham, we do appreciate the feedback. Yours in Hospitality Robbie

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Robbie on 26 Nov,2021
Good afternoon Teresa, thank you for taking the time to post your review on your recent stay with us. Much appreciated. Yours in Hospitality Robbie and Helen

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel at short notice
I can recommend the half moon 100% friendly and helpful staff.
Stayed 1 night in Nov 2021
Response from Robbie on 17 Nov,2021
Good afternoon David, thank you for your recommendation. This is very much appreciated. Yours in Hospitality Robbie and Helen

10/10 Excellent

Jeremy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hole experience was a pleasure love hotel great staff owners always on hand and very helpful.
Stayed 1 night in Sep 2021
Response from Robbie on 13 Sept,2021
Good afternoon Jeremy, thank you very much for taking the time to post your review, which is very much appreciated. We look forward to welcoming you back to our hotel in the not too distant future. Yours in Hospitality Robbie and Helen

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night with our two young children and couldn't refommend enough. The owners and all the staff were so friendly and the room was lovely. Breakfast was also to a very high standard. If we are ever in the area again we will be sure to stay!
Stayed 1 night in Aug 2021
Response from Robbie on 22 Sept,2021
Good evening Angela, thank you very much for taking the time to write your review on your receny stay with us. We do appreciate the positive feedback and look forward to welcome you back in the not too distant future. Yours in Hospitality Robbie and Helen

8/10 Good

Esther

Travelled with family
Liked: Staff & service, room comfort
Fantastic hosts. Very friendly
Stayed 1 night in Jun 2021
Response from Robbie on 29 Jun,2021
DearEsther, thank you very much for your kind review. It was a pleasure hosting you and we look forward to welcome you back in the not too distant future. Yours in Hospitality Robbie and Helen

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was far beyond our expectations and we thoroughly enjoyed our stay after the dreaded extended covid lockdown.
Stayed 2 nights in May 2021
Response from Robbie on 6 Jun,2021
Good evening Peter, thank you for your kind review. We are happy that you enjoyed your time with us and that we bettered your expectations. We look forward to welcoming you back to our hotel in the not too distant future. Yours in Hospitality

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel terrible food
Hotel itself was nice, clean and comfortable. Staff were friendly a little too much, and interrupted us a lot and hovered. The food wasn’t very good, smash mash gravy like water and hard undercooked chips for the price we were not very happy about this. Free breakfast is a nice touch small portion and no yolks in scrambled egg is just strange though. Overall the garden was nice and hotel itself is fine just avoid the food if you can
Stayed 1 night in Jun 2021
Response from Robbie on 3 Jun,2021
Good Afternoon Christopher, thank you for taking the time to write your review. We have received rave reviews about our food so your negative comment comes as quite a surprise. We endeavor to provide a high standard of food and service and in your case we obviously failed, for which we apologise sincerely.

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Should have been a bit better for the price
There on Business for one night the accommodation was adequate. Food a little expensive for standard pub type fare that came out. General could could try harder
Stayed 1 night in Sep 2020
Response from Bob on 7 Sept,2020
Thank you for taking the time to tell us about your stay

6/10 Okay

Verified traveller

Liked: Room comfort
Nice stay
Pleasant staff. Quiet location. Garden.
Stayed 1 night in Sep 2020
Response from Bob on 5 Sept,2020
Thank you for telling us about your visit

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Brilliant staff, room was really nice. Great that it's dog friendly. Food was fantastic. Can't really find anything to complain about! Would definitely stop again!
Stayed 1 night in Aug 2020
Response from Cat on 12 Aug,2020
Thank you

10/10 Excellent

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used as a base for work locally
Stayed 1 night in Aug 2020
Response from Bob on 5 Aug,2020
Thank you Rupert Bob

8/10 Good

Rea

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not worth what we paid
Friendly staff. Hotel room was clean although there was a bin that had not been emptied from the previous occupants. Bed was very comfortable. The breakfast was awful. The stay was definitely not worth the amount that we paid.
Stayed 1 night in Aug 2020
Response from Cat on 12 Aug,2020
Thank you

8/10 Good

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half Moon Hotel and Restaurant
USed as a base whilst working locally, very happy
Stayed 2 nights in Jul 2020
Response from Bob on 2 Aug,2020
Thank you for taking the time to tell us about your stay

10/10 Excellent

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half Moon Hotel and Restaurant
Used as a base for work locally. Very convenient and comfortable
Stayed 5 nights in Jul 2020
Response from Cat on 29 Jul,2020
Thank you

10/10 Excellent

Julianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely Traditional place. Gentleman was very friendly on check in. Very cute little dog escorted us to our room with us!
Stayed 1 night in Jan 2020
Response from Bob on 24 Jan,2020
Thank you so much for your very kind words, they are very much appreciated

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Hotel prior to attending the funeral and cremation of an old friend. My stay was very comfortable and the staff were more than helpful.
Stayed 2 nights in Jan 2020
Response from Bob on 18 Jan,2020
Thank you for staying with us. All our team appreciate your review

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Nice find
Very nice meal in the evening and an amazing breakfast the next morning. For the price absolutely first class
Stayed 1 night in Oct 2019
Response from Bob on 10 Oct,2019
Thank you, your review is passed to all our team.

8/10 Good

GRAHAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Pretty good. Nice breakfast
Stayed 1 night in Sep 2019
Response from Cat on 25 Sept,2019
Thank you for taking the time to leave review

10/10 Excellent

David

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Bob on 9 Sept,2019
Thank you David, this is passed to all our team

6/10 Okay

Anthony

Business traveller
Stayed 1 night in Sep 2019
Response from Bob on 7 Sept,2019
Thank you Anthony

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Bob on 5 Sept,2019
Thank you

4/10 Poor

Verified traveller

Travelled with partner
I tried to cancel booking by pdidhone and was told that the hotel could not cancel iret themselves and I had to cancel with Expedia.I sent an email but did not receive a reply.
Stayed 1 night in Aug 2019

6/10 Okay

Anthony

Business traveller
Disliked: Property conditions & facilities
A bed for the night
ok place, food fine, bed for the night, feel bar area catered more for the local than the guest Room comfortable but tired B
Stayed 2 nights in Aug 2019
Response from Bob on 20 Aug,2019
Thank you for taking the time to tell us about your visit

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On a main road
On the high street with parking and beer garden around the rear. Restaurant is very busy in a cluttered way lots of old china plates like an old fashioned tea room. Breakfast well presented and nicely cooked and sufficient. If you’re looking for a quiet night I would suggest you ask for a room around the back off the main road easpecially during the summer as you’ll probably leave the windows open. Although a village, the main road going through it is busy at all hours so if you’re a light sleeper you’ll be woken at all times
Stayed 1 night in Jul 2019
Response from Bob on 22 Jul,2019
Hi Stephen Thank you for taking the time to tell us about your stay. We do have 7 rooms which do not face West Street. All our reviews are circulated to all our team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Swopped for a ground floor room at hotel suggestion. Lovely room close to car park. Comfy bed and good breakfast. Would recommend to friends.
Stayed 1 night in Jul 2019
Response from Bob on 15 Jul,2019
Thank you for taking the time to tell us about your stay. All our staff get to see all our reviews so that they share in the compliments

6/10 Okay

John

Liked: Cleanliness
Service slow at bar and restaurant. Th room we had was over the beer cellar. It was very noisy and found out next day it was a faulty valve. Room was clean and tidy.
Stayed 1 night in Jul 2019
Response from Bob on 15 Jul,2019
Thank you for telling us about your stay. Coca Cola have promised to renew the noisy unit.

8/10 Good

Phil

Liked: Cleanliness, room comfort
Ok short stay
Short overnight stay. Hotel and accommodation is OK. Service at breakfast a bit slow. Reasonable value. Will stay again.
Stayed 1 night in Apr 2019
Response from Bob on 17 Apr,2019
Thank you for taking the time to tell us about your stay. All reviews are circulated to all or staff

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and convenient but don't expect too much.
To be fair, I didn't pay much so I wasn't expecting much (£55). I got a friendly welcome and they didn't mind I was 20 minutes after the last check in time. There was plenty of parking. The room was very tired and dated but had a single and a double bed in it. Bed was ok. Bathroom was ok. I was asked would I mind waiting till 9am for breakfast, which on this occasion was ok, but normally would have been a nuisance as I'm on business and normally away by 8. Breakfast was included, which was just as well because I wouldn't have wanted to pay for it. It looked like it had been cooked several times, I couldn't even eat the sausage, it was so hard, beans had that dark look when they've been reheated many times. Tea was nice. Overall, I'd stay again for the convenience of it but I know not to expect too much.
Stayed 1 night in Jan 2019
Response from Bob on 1 Feb,2019
Thank you for your review. The furnishings in our bedrooms are that of a comfortable country hotel. Only this morning a family who occupied several rooms commented at reception about the 'lovely rooms' We are puzzled about your being 'asked to wait until 9am for breakfast' We believe that you misheard Anne tell you that 'breakfast was served until 9:00am' Two couples had already eaten breakfast between 8:15 - 8:30 on that Sunday morning All our breakfasts are cooked to order.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very friendly hotel catering for those who want a casual break with the ability to come and go as you please
Stayed 2 nights in Dec 2018
Response from Cat on 2 Jan,2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large family room with comfortable bed. Although, A very stormy night with wind whistling through the secondary glazing.
Stayed 1 night in Dec 2018
Response from Bob on 19 Dec,2018
Thank you for taking the time to tell us about your stay