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Reviews of DoubleTree by Hilton Almaty

4 out of 5
DoubleTree by Hilton Almaty
115 Dosmukhamedov Street 05000, Almaty

Reviews

8.2

Very good

Rating 10 - Excellent. 17 out of 36 reviews" "
Rating 8 - Good. 8 out of 36 reviews" "
Rating 6 - Okay. 7 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jan

Stayed 2 nights in Mar 2023
Response from Alina Darmesh, Guest Relations on 28 Mar,2023
Thank you kindly for your feedback. We are looking forward to welcoming you back to DoubeTree by Hilton Almaty soon!

4/10 Poor

Mohamed

Stayed 4 nights in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Aug 2022

6/10 Okay

Nikita

Travelled with family
Liked: Staff & service, amenities
Overall our staying was good, however since it was beginning of the April and central heating was already off, it was very cold in bathroom.
Stayed 1 night in Apr 2022

6/10 Okay

JORGE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are dark. Even when we had big room in soace was only small windows
Stayed 1 night in Feb 2022

8/10 Good

Ali, DUBAI

Travelled with group
Liked: Cleanliness, staff & service, amenities
فندق جميل والخدمات رائعه لاكن قديم شوي ويحتاج الى مخدات جيده حيث ان المخده تعورلك راسك nice hotel but the pillow is bad when u wake up your head in pain
Stayed 1 night in Dec 2021
Response from Alina on 12 Dec,2021
Dear Mr Ali. We would liek to thank you for taking your precious time to share your experience of stay at DoubleTree by Hilton, Almaty. Your comments let us improve to make sure our clients recieve nothing but the best service avaliable. We have provided the purchasing department with your comment for further improvement of the amenities avaliable for our dear guests. We hope you will consider us for your future stays in Almaty. Kind Regards, Guest Relations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice and clean.
Stayed 1 night in Nov 2021
Response from Alina on 12 Dec,2021
We thank you for taking your time and such a stellar review of our hotel. We always strive to make the guests' stay as comfortable and stress-free as possible. We would be happy to welcome you back to DoubleTree Almaty in the future! Kind Regards, Guest Relations

10/10 Excellent

Christiane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2021
Response from Alina on 17 Nov,2021
Dear Christiane, Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic service from the team at Almaty Hilton DoubleTree. My trip was unexpectedly lengthened from 4 days to 21 and the hotel was accommodating with all my needs. Great food also.
Stayed 4 nights in Aug 2021

4/10 Poor

Gayevskiy

Stayed 1 night in Aug 2021

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed 4 nights in Jul 2021

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel
Stayed 4 nights in Jun 2021

6/10 Okay

Darshak

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel looks great at first glance. I visited for one night with my son. Unfortunately the visit wasn’t great overall and from other experiences I can confirm the food is not very good at all. Upon arrisecurity guard
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Moving to Almaty soon, so we were there to visit. Great location, nice employees, very clean. They brought an actual crib for my baby. I wish there had been a mini bar, softer mattress, and bath tub. We had ac issues and they eventually fixed it.
Stayed 3 nights in May 2021
Response from Hotel Administration on 19 May,2021
Dear Guest! We were glad to welcome you to the DoubleTree by Hilton Almaty hotel! Your feedback is very important to further improve our service. We look forward to seeing you again! Best regards, Hotel Administration

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit stay in Almaty
Hotel was chosen for an transit overnight stay and though it was a 30 minute drive from the airport, we found the hotel very relaxing. This included the bed which is for me one of the prime requirements when traveling and wanting a good nights sleep.
Stayed 1 night in May 2021
Response from Hotel Administration on 19 May,2021
Dear Guest! We were glad to welcome you to the DoubleTree by Hilton Almaty hotel! Your feedback is very important to further improve our service. We look forward to seeing you again! Best regards, Hotel Administration

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smiley staff; central location Great terrace view General manager Fevzi and his team are doing a great job there👍
Stayed 4 nights in Jan 2021

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

6/10 Okay

AdrienneK

Travelled with partner
Liked: Cleanliness
We were advised this property had only opened 2 weeks prior to our arrival (late July 2019). We had specifically selected this hotel for the Hilton reputation and swimming pool facilities. Both let us down. 1) The pool was not finished (even though advertised with pictures). I was told notice online was provided but this was not the case nor were I advised as part of my booking confirmation. 2) The service and amenities was like staying at "Faulty Towers". Getting ice delivered was always delayed and required constant follow up with the customer care line. The wifi continued to drop out, to a point it no longer worked. The iron was not able to be plugged in to operate (a replacement iron was needed, that also took some time to arrange). There was no power point available in the bathroom to use the hair-dryer. The shower took time for the hot water to come through and then constantly dripped after the facet had been turned off. The person in the lobby was so un-welcoming making us feel uncomfortable each time we passed through. And the concierge was to busy to provide any help. We were provided with a room upgrade after I expressed my disappointment with the swimming pool and asked if anything that could be done to improve our situation, though the upgraded room just brought more disappointment, Such a shame as we were so looking forward to returning to the Hilton chain of hotels again.
Stayed 1 night in Jul 2019

8/10 Good

Eugenio

Stayed 1 night in Aug 2022
Response from Alina on 16 Aug,2022
Dear guest, Thank you for taking a moment to share your experience. We are glad to hear that you enjoyed your stay at DoubleTree by Hilton, Almaty. We are looking forward to welcome you again in the future!

10/10 Excellent

Aigul

Stayed 1 night in Jan 2022

8/10 Good

Didar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший отель
Хороший отель в историческом центре. Достойный сервис и услуги. Reasonable цены.
Stayed 2 nights in Dec 2021

10/10 Excellent

I

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2021
Response from Alina on 17 Nov,2021
Dear Guest, Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный отель недалеко от центра
Отличный отель. Ресторан на крыше - хорош! Бармен старался выполнить любую просьбу и мы даже придумали новый коктейль :-) Рекомендую!
Stayed 5 nights in Aug 2021
Response from Alina Guest Relations on 12 Dec,2021
Уважаемая Ольга, Благодарим Вас за уделенное время и столь положительный комментарий! Мы рады, что смогли сделать ваше проживание комфортным и спокойным. Будем ждать Вас вновь! С уважением, Алина

8/10 Good

Baurjan

Stayed 2 nights in Jun 2021

6/10 Okay

MICHEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could improve easily
Even if the hotel looks new, the bath is already quite used (room 711). TV was with weak reception (satellite?). At the check-in they wanted me to pay for the stay while I prepaid via hotel.com. Breakfast, staff and fitness center amazing.
Stayed 2 nights in Feb 2021

8/10 Good

Svetlana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Hüseyin

Business traveller
Disliked: Staff & service, property conditions & facilities
ÜCRET HOTELİN KALİTE VE HİZMETİNE GÖRE PAHALI
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시내 중심의 아주 좋은 호텔
시내 한복판에 위치하나 아주 조용한 신축 호텔. 침실 뿐만 아니라 수영장, 사우나, 헬스장 등 시설 우수. 매우 추천
Stayed 1 night in Oct 2020

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
호텔이 크지는않지만 수영장 헬스장 등 편의시설 완비 가성비대비 좋아요
Stayed 27 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
대부분 매우 만족!
위치와 분위기, 룸컨디션은 매우 좋음. 깔끔하고 조용함. 조식은 생각보다 다양하지 않음...
Stayed 9 nights in Aug 2020

6/10 Okay

Andrejs

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2019

10/10 Excellent

byungkyw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치좋고 깨끗한 호텔
깨끗하고 위치가 아주 좋습니다. 직원도 친절하고 좋았습니다.
Stayed 2 nights in Sep 2019