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Reviews of Hotel Kazzhol Almaty

4 out of 5
Hotel Kazzhol Almaty
Gogol Street, 127/1, Almaty

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 90 reviews" "
Rating 8 - Good. 36 out of 90 reviews" "
Rating 6 - Okay. 9 out of 90 reviews" "
Rating 4 - Poor. 6 out of 90 reviews" "
Rating 2 - Terrible. 2 out of 90 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Glynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel kazzhol is off the main roads so it’s a bit quieter. It’s in a nice area of the city and it’s very convenient for getting everywhere using Yandex taxi. There are also shops and restaurants within easy walking distance. The room was spacious and comfortable, the staff were helpful and pleasant, and there are lots of choices for breakfast. Very pleasant!
Stayed 6 nights in Oct 2023

4/10 Poor

Oleksandr

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is pretty old. I stayed two days and there were many small issues: no drinking water at arrival. dirty bathroom, housekeeper entering the room without knocking, finally, no hot water when I was leaving the hotel at 5am in the morning .. Kazzhol Park Inn was the way better.
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Not good at all
Stayed 6 nights in Sep 2023

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities
This was a nice hotel. It is tucked away off of a larger road, making it quiet yet conveniently located. The pool and sauna facilities are nice and the breakfast is good!

6/10 Okay

DAVID

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was reasonable price and well located. The booking was for a twin room but double room provided so had to use the couch as second bed. Slow to get service to the room for sheets, duvet etc. perhaps a little understaffed at the hotel. Rooms were clean and well maintained and spacious. Pool is nice, gym is lacking equipment.
Stayed 2 nights in May 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, breakfast was good and no hassles kind of place. Property has great views of the Shymbulak alps and rooms had a balcony with table and chairs. Property is a bit tired and dated but otherwise it’s fine, reception staff spoke English

10/10 Excellent

Makhmadrasul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
It was so cool
Stayed 1 night in Dec 2022

2/10 Terrible

Evgeniya

Stayed 3 nights in Sep 2022

4/10 Poor

Sally

Travelled with partner
Disliked: Cleanliness, staff & service
Booked 3 nights before joining a Tour that had another 2 nights here at start and end of the trip. Originally booked a room with balcony, but had to change dates, and upgrade to Jnr suite due to unavailability of date on Expedia, which I assumed also had balcony. No fault of hotel this, but I had to downgrade again on arrival to get the balcony, (at same price) but was able to keep that room for the first 2 tour nights. The last 2 were in a standard room. No kettle in either, safe did not work in first, rooms not serviced or only partially, on several days. Rooms dirty. Food hygiene at SALT at breakfast was awful,with staff handling foods with bare hands touching their faces and noses, and guests having to handle food too, as lack of utensils. Restaurant dirty, uncleared tables, and smell of stale food/fat permeated hotel all day. Dinner in restaurant was just as poor, stale salads and breads, poorly cooked meat. Restaurant didn't have most of their advertised drinks. Bar unmanned. No outdoor space. One receptionist, who appeared to be management, was excellent; Thank-you to her. Others were friendly, but clueless, and far from helpful. No porters, no aircon in restaurant, air con in 2nd room was ineffective. Its quite a walk to decent restaurants and bars. Smoking Area outside hotel rarely cleaned. There was even a pair of women's knickers thrown on the floor in front of the second entrance, among the piles of litter. No security, anyone could wander about.
Stayed 2 nights in Sep 2022

10/10 Excellent

Aruna

Stayed 1 night in Sep 2022

8/10 Good

Oleg, Clermont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in an older building from Soviet time. It's clean and nice overall. I enjoyed massage at the fitness center
Stayed 1 night in Aug 2022

10/10 Excellent

Tetiana

Stayed 6 nights in Jul 2022

6/10 Okay

Jonathan D

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Front office manager on 4 Oct,2019
Dear Guest! Thank you for your time and feedback! Your opinion is very important for us. Hope to see you again in Kazzhol Almaty hotel!

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

YOGESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kazzhol
Stayed in the hotel several times in 2018, clean, quiet with great staff. Gym is good with pool and exercise equipment. Only slight complaint is it gets very busy in the dining room at peak breakfast times.
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018

4/10 Poor

Maria Suriya

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bring a coat or a blanket
Was very cold....frisking...entrance look a bazar! Price very night for the services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff-and an excellent resturant!!!!!
Stayed 3 nights in Feb 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Had what I needed, but don't expect too much.
The hotel is in a great location and has the amenities advertised. However, I found the room to be rather small and there was quite a lot of loud renovations across the hall from my room during the day. The people are this hotel's saving grace.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, modern rooms, good location, great breakfast. OK gym. Massages are a good deal, but she'll crack some of your bones!
Stayed 1 night in Jul 2017

8/10 Good

Ineke, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Room was rather small but adequate, as was the bathroom which had a shower which leaked badly onto bathroom floor. A small balcony was a bonus. Staff were very helpful whenever we needed something.

8/10 Good

M

Liked: Cleanliness, staff & service
OK hotel, a little hard to find
Hotel staff are friendly and speak English. Rooms are clean and adequate for a short business stay. However the hotel is set off the main street and not very well signposted, so our taxi driver took an extra 15 minutes driving around the area trying to find it. A reasonably good spread for breakfast.

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choifor accommodation and event organisation
I strayed at the hotel for a week and had an event also there: guest room was very comfortable and clean, wifi was very good. Staff at the reception is very helpful. Location is very good, just is few steps from one the major streets of Almaty. Hotel has a separate ward for events: conference rooms are good, well equipped and IT staff are very helpful. The only "minus" for the hotel is venue for breakfast - too overcrowded. Breakfast itself it good, with the exception on of coffee, which is really very bad. But can be ordered as an extra and you will get a good machine coffee.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, could walk to most attraction
Minimum fuss on arrival, helped to try and track down a dodgy taxi driver that ripped me off from the airport. All very friendly and great breakfast. Will visit again

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Stay
Very central, clean and staff is very helpful. Breakfast is delicious

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brandon, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try the Hotel Kazzhol
Very efficient staff - when they learned I would be leaving for a flight in the wee hours of the night, they prepared a breakfast in a to go box. The room was big and comfortable, with plenty of amenities. The location on Gogol enabled me to walk to several places of interest not far away. The only negative was minor: they share parking space with another hotel and it gets very tight for cars dropping off or picking up passengers in front.

10/10 Excellent

My review, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for that price
I enjoyed my stay in this hotel!Everything was awesome but breakfast!There were boring food selections ,no traditional food, also kitchen service staff were watching how much you consuming and gazing while you eat! But overall it's really good place to stay and relax

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
One of the most comfortable hotels for me - both for working at the desk and sleeping. The breakfast is excellent

8/10 Good

Stephen A, Southfiedl, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seven days in Almaty
Seven nights for a scientific meeting and also for exploring the city. The hotel room was clean and comfortable, and the WiFi was excellent. Excellent breakfast too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Arunas, Lithuania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice
nice location, nice food, perfect service!!!

8/10 Good

Elizabeth W.

Liked: Cleanliness, staff & service, room comfort
good base for a few days in Almaty
Breakfast was plentiful, staff helpful and lovely small indoor pool. It is about 5 blocks walk from the nearest metro and not far from the Arbat for good food for the evening although there is a hotel restaurant. This was the Lonely Planet top pick.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Philip K.

Liked: Cleanliness, staff & service, room comfort
Great place to stay on buisess trip, 5 star breakfast.
The hotel staff was very kind, helpful and friendly, rooms were very clean and they have excellent breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality at reasonable (for Almaty) price.
I stayed in two Comfort-level rooms. Both were fine, but neither had a shower curtain round the bath/shower. WiFi in the rooms could be a bit unreliable, but worked fine in the hallways and lobby.Staff speak English and are very helpful.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Solid Local-good value relative to the Big 5-stars
Nice enough place, English-speaking front desk, decent central location. Food leaves a lot to be desired, but there are fairly respectable cafes around the corner. Half the price of the International 5-stars.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This hotel was nice and the staff spoke English well. They were helpful and gave us useful information about taxis and such.

6/10 Okay

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
close to downtown area
Hotel was perfectly located, room was small, breakfest was alright, airco was set on a timer, so in the middle of the night it would stop sometimes, also sometimes power outages, cleaning ladies working in the middle of the night, and one time even mistakenly entered my room, while asleep, overall hotel was good

4/10 Poor

Grantly

Liked: Staff & service
Disliked: Room comfort
Hotel Kazzhol
Reception staff friendly, helpful and spoke good English. The hotel bar offering was very poor, small, limited drink selection, didn't even offer the same drink selection as the dining room, which had a little better choice. The hotel beds provided for a double consisted of two small single beds pushed side-by-side with uncomfortable foam mattresses and lumpy pillows

8/10 Good

The Grand Bwana

Liked: Cleanliness, staff & service
Good Value for Almaty
Hotels in Almaty tend to be either outrageously priced or dismal holdovers from the Soviet era. The Kazzhol is near the city center, new, clean, set back from a major city street (Gogola), and reasonably priced (for Almaty). English was spoken at the front desk. The major drawback was that internet service was expensive, slow, and often unavailable. The fitness center was only available for a fee. Bottom line is that I would stay here again when in Almaty.

8/10 Good

Soroku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

8/10 Good

aysan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cok rahat bir konaklama oldu.odamiz temiz ve sessizdi.kahvalti harikaydi.
Stayed 1 night in Oct 2022

10/10 Excellent

orcun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tesekkurler
herher cok keyifliyfi personeli guzel ilgilendi tavsiye edeerim
Stayed 11 nights in Jul 2021

10/10 Excellent

VITALIY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень хороший добротный отель. Несмотря на то что ему уже много лет, хозяева следят и обновляют постоянно. Молодцы!!!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück war nicht sehr abwechslungsreich und gut
Stayed 2 nights in Aug 2019
Response from Front office manager on 4 Oct,2019
Dear Guest! Thank you for your time and feedback! We are sorry that the breakfast seemed to be monotonous for you. We will continue to improve the level of our service to meet your best expectations! Hope to see you again in our hotel!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr gutes Preis/Leistungsverhältnis
Zum Abschluss einer Zentralasien-Reise noch ein Besuch von Almaty mit Besuchen von landschaftlichen Sehenswürdigkeiten (Charyn-Canyon und Kolsay-Seen) in der näheren und weiteren Umgebung. Das Hotel Kazzhol bietet einen guten Service und arbeitet sehr professionell. Das Hotel war für mich wie eine Insel in dieser doch sehr grossen und unübersichlichen Stadt. Angenehm auch, dass sich eine grosse Einkaufsmall nur wenige Gehminuten entfernt befindet.
Stayed 1 night in Jul 2019