"The room (or suite, I suppose) was nice and homey. The room featured dishes, various cooking utensils (such as a colander, a whisk, and a mixing bowl) a dishwasher, and a full refrigerator with freezer. Each trash receptacle I saw included separate recycling bins and the breakfast was simple but hot and accommodating.
My primary issue was with the service; while making my reservation, I asked about a crib and received no response. The afternoon before check-in, I called to inquire about a crib and I was told the representative I was speaking with would talk to a custodian and then call me back. I received a call back the next day, 9 minutes after check-in time. Now, I obviously don't live in Carbondale, so why the staff believed that contacting me that late to let me know they couldn't accommodate us was appropriate, I don't know. Beyond that, I believe they need larger trash receptacles in the rooms, especially since they only have room service every other day. Overall, the stay was pleasant and affordable!"
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