Interior

Reviews of City Rose Hotel Suites

4 out of 5
City Rose Hotel Suites
Al-Madinah Al-Munawarah St., Amman

Reviews

9.2

Wonderful

Rating 10 - Excellent. 37 out of 54 reviews" "
Rating 8 - Good. 12 out of 54 reviews" "
Rating 6 - Okay. 3 out of 54 reviews" "
Rating 4 - Poor. 2 out of 54 reviews" "
Rating 2 - Terrible. 0 out of 54 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

SYED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, very clean hotel!!
Stayed 6 nights in Jun 2023
Response from Lu'ay Abdulhameed on 20 Jun,2023
Dear Guest thank you for your great review and kind comments. Serving you was a pleasure and we look forward to welcome you again indeed.

10/10 Excellent

zenab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you city rose suites amman
City rose Amman made our visit to amman to be great. The most polite stuff we ever meet during our travel, breakfast is good and delicious. Clean suites and good room service
Stayed 1 night in May 2023
Response from Nabil on 22 May,2023
Dear Guest thank you very much for your kind review and comment and we look forward to welcome you again indeed.

8/10 Good

DIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not bad I liked it
Stayed 1 night in May 2023
Response from Nabil on 19 May,2023
Dear Guest thank you very much for your kind review and comment and we look forward to welcome you again indeed.

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 9 nights in May 2023
Response from Lu'ay Abdulhameed on 17 May,2023
Dear Guest thank you very much for your kind review and comment and we look forward to welcome you again indeed.

10/10 Excellent

John

Stayed 1 night in Nov 2022
Response from Luay Abdulhameed on 13 Nov,2022
Dear Guest thank you very much for your kind review and we look forward to welcome you again

10/10 Excellent

Mohammed

Stayed 2 nights in Oct 2022
Response from Luay Abdulhameed on 27 Oct,2022
Dear Guest thank you very much for your kind review and we look forward to welcome you again

10/10 Excellent

MAHMOOD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception and employees are very friendly and cooperative .The restaurant staffs very helpful . The hotel is very clean
Stayed 3 nights in Oct 2022
Response from Luay Abdulhameed on 12 Oct,2022
Dear Guest, thank you very much for your kind feedback and comments and you are always welcome indeed.

8/10 Good

saleh

Stayed 5 nights in Aug 2022
Response from Luay Abdulhameed on 20 Aug,2022
Dear Guest thank you very much for your kind review and we look forward to welcome you again.

10/10 Excellent

Ziad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff. The only problem was not finding my reservation but the manager resolved after showing him the email confirmation
Stayed 1 night in Jul 2022

8/10 Good

SUFIAN

Liked: Staff & service, amenities, property conditions & facilities
V. Good
Stayed 1 night in Jun 2022
Response from Luay Abdulhameed on 22 Jun,2022
Dear Guest, thank you for sharing your experience with us and we hope to welcome you again.

10/10 Excellent

Khaled

Stayed 6 nights in Jun 2022

10/10 Excellent

Kaitan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Exceptionally friendly and helpful service including opening 30 minutes early for breakfast, adding an extra bed last minute, bag storage, etc. spacious and comfortable 2 bedroom suite. Great experience.
Stayed 1 night in Apr 2022
Response from Nabil on 17 Apr,2022
Dear Guest, thank you very much for your great review. We appreciate your supportive comments and we promise you to do our best to guarantee your comfort and satisfaction.

10/10 Excellent

Mohmed

Stayed 3 nights in Dec 2021

10/10 Excellent

Samer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Lu'ay Abdulhameed on 12 Aug,2021
Thank you very much for your kind review and we look forward to serve you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Luay Abdulhameed on 13 Jul,2021
Thank You very much for your kind review

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property and good location. Located centrally
Stayed 1 night in Mar 2020
Response from Luay Abdulhameed on 12 Mar,2020
Dear Guest. thank you very much for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was great we got a nice big room and there breakfast was delicious.
Stayed 1 night in Oct 2018
Response from Luay Abdulhameed on 5 Jan,2019
Dear Guest, thank you very much for your kind comment and we promise you to maintain the good work and we look forward to serve you again.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Luay Abdulhameed on 6 Sept,2018
Dear Sir, thank you very much for your kind review. We hope to receive you again indeed. We are always ready to provide you with our best quality service that you deserve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, with good restaurant
Really I was enjoyed during my staying at that hotel, if I need to visit Amman .my first option will be there.
Stayed 6 nights in Apr 2018
Response from Luay on 3 May,2018
Dear Guest, Thank you very much for your kind review and we hope to receive you again at City Rose in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great service, and very helpful staff. The area is very nice, quiet and safe. Very spacious and clean suites. Highly recommend..
Stayed 11 nights in Mar 2018
Response from Luay Abdulhameed on 3 Apr,2018
Dear Guest, Thank you very much for your kind review and we promise you to maintain the good service that you deserve. We always hope to receive you again and to be your first choice in Amman.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel except the aircon is so loud can’t slee
Very friendly staff and professional. Water pressure is not normal but I understand that you are in the Dessert.
Stayed 2 nights in Jan 2018
Response from Luay Abdulhameed on 9 Jan,2018
Dear Guest, thank you very much for your kind review. We appreciate your comments and we look into it and take action. You are always welcome indeed.

10/10 Excellent

david , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stay in Amman
Although it is on a main road in Amman this really is an ideal place to stay for a few days. All of the team were extremely helpful and looked after us well. Breakfast is mostly Arabic in style but omelettes are available to order, the restaurant is of a good quality but there are many cafes and restaurants within walking distance. Our driver told us this is known as hungry person street !! Nice gift shop next door and a carrefour is only a five minute walk Recommended
Stayed 8 nights in Nov 2017
Response from Luay Abdulhameed on 10 Dec,2017
Dear Guest, thank you very much for your kind review and we look forward to serve you again. We hope to be your first choice in Amman and you are most welcome indeed.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Suites
Amazing hotel ,, its more than 4 stars,,, excellent for families ,, WI-Fi very good,, evertthing is v.good
Response from FOM on 17 May,2017
Dear Guest, Your exceptional review is highly appreciated by the City Rose Family and we'll keep the good work aiming to make all you stays comfortable and cozy. Thank you very much and we look forward to serve you again.

8/10 Good

Hassan, Jeddah, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, Excellent location.
Very Clean, nice furniture, Good Security at entrances. Nice car parking.
Response from Luay Abdulhameed - Operations Manager on 8 May,2017
Dear Guest, thank you for your kind review and we do appreciate your open comments. We hope to have you here again and you are always welcome indeed. Serving you is always a pleasure.

8/10 Good

paulv, calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with professional staff
Arrived in the middle of the night after a flight from London and a long taxi ride. Were welcomed by front desk. We were given an upgrade, which was a very nice surprise. A huge junior suite awaited us. Quiet, clean with a nice size bathroom and a large sitting room. Well equipped kitchen. The breakfast buffet was a mix of local and international dishes. Huge choice and very tasteful food. Some confusion when we ordered eggs. I asked for a one egg omelette and my wife for a sunny side up. We only got a two egg omelette. Did not complain beacause the choice of pastries made up for this very minor confusion. Highly recommended.
Response from Luay Abdulhameed on 8 Apr,2017
Dear Guest, thank you very much for your kind review. It was a pleasure serving you and we look forward to receive you again and maintain the good impression. Best Regards from all our team members.

8/10 Good

Ali, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel for All Occasion
They gave more space for the room except the bathroom?
Response from Nabil on 24 Feb,2017
Dear Mr. Ali, Thank you for your kind & motivating review. serving you was a pleasure indeed and we promise to maintain the same quality and employ all our efforts to go beyond the expectations. You are always welcome at City Rose as one of our special guests.

6/10 Okay

Majday

Liked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on 24 Feb,2017
Dear Mr. Majday, We thank you for taking the time to evaluate your stay with us. Your Evaluation is highly matter to us and we look forward for your next visit at "City Rose Hotel Suites"

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great local hotel
Great local hotel with very friendly and helpful staff
Response from General Manager on 20 Dec,2016
Dear Guest, thank you for your kind comment. It was a pleasure serving you and we always wish to be your first choice in Amman. please accept our appreciation and you are always welcome home at City Rose Hotel Suites.

4/10 Poor

Mahfuzur

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad English conversation and bad breakfast items.
The main problems with this hotel are three. First one is that, they did some mistakes with my billing, but they never acknowledged their mistakes and told me "sorry". Second one is that, none of the front desk personnel and restaurant speak & understand English well. They only expect Arabic speaking guests. Third one is that, their breakfast is not great. They do not have any sign in front of each food item and identify the name of the food item. Some of the food items are fully unknown to foreign guests.
Response from General Manager on 7 Dec,2016
Dear Guest, thank you very much for your evaluation. Your comments will be highly considered and we'll save no efforts to make things right. we hope to receive you again in the future and we promise to give you a different impression indeed. Thanks again for your frank comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in center of Amman!
City Rose was wonderful hotel for me and my family to stay at! The rooms were very spacious and clean and recently renovated. The staff was very friendly and helpful. The location was close to so many restaurants in the center of Amman. I am definitely coming back to city rose the next time I'm in Amman! It was also such a good price for the location and great quality of the hotel!
Response from Luay Abdulhameed on 8 Nov,2016
Dear Guest, Thank you for your kind & motivating review. serving you was a pleasure indeed and we promise to maintain the same quality and employ all our efforts to go beyond the expectations. You are always welcome at City Rose as one of our special guests.

6/10 Okay

haif

Liked: Property conditions & facilities
Disliked: Staff & service
Dear Guest, your evaluation means a lot to us and we promise to work on providing you with the best services. You are most welcome and we hope to receive once again aiming to make your stay an exceptional one. Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious value for money hotel
Great local hotel with substantial rooms - probably double the size of the corporate chains. Recommend rooms at the back as they are quiet. In Amman for business and this hotel is very close to the office.
Dear Guest, we do appreciate your gentle review. we look forward to serve you again. you are always welcome at City Rose, your home in Amman. Please accept our best regards.

10/10 Excellent

haif almasoudi, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and quait
hotel was Excellent and nice staff ,and security
Response from Nabil (Operation Manager) on 20 Nov,2015
Dear Mr. Haif, We thank you for taking the time to write your feedback regarding your stay with us. we appreciate your comments and we hope to Enjoy your time at every visit at "City Rose Hotel Suites"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly Nice Hotel In the middle of Amman.
Amman has many high priced hotels which will empty your bank account very quickly ! If you need to stay in Amman on the weekends, and you do not want to spend a lot of money on the room, THIS is the place to stay ! Having the kitchen is what I like, during my weekend breaks, and you do have some cheap eats outside the hotel. The rooms are extremely new and luxurious and if you utilize the kitchen, you do not ever need to leave the room for your stay !
Response from Nabil (Opearation Manager) on 20 Nov,2015
Dear Valued guest, We thank you for taking the time to write your feedback regarding your stay with us. we appreciate your comments and we hope to Enjoy your time at every visit at "City Rose Hotel Suites"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel away from the city.
The staff was very nice and helpful. The buffet breakfast was great and the staff really took excellent care of us. I will definitely recommend this hotel for those who prefer not to be close to the city.
Response from Operation Manager on 30 Oct,2015
Dear Valued guest, We thank you for taking the time to write your feedback regarding your stay with us. we appreciate your comments and we hope to Enjoy your time at every visit at "City Rose Hotel Suites"

10/10 Excellent

Erna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oli
Rendkívül tiszta, csodálatos környezet, tagas apartman, nagyon különleges reggeli
Stayed 4 nights in Jul 2023
Response from LUAY ABDULHAMEED on 24 Jul,2023
Dear Guest, thank you very much for your kind review and we look forward to welcome you again.

10/10 Excellent

Francois

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambres très grandes et confortables. Parking privé dans l hôtel. Restaurants à proximité
Stayed 2 nights in May 2023
Response from Lu'ay Abdulhameed on 6 May,2023
Dear Guest, thank you for your kind review and comments. Serving you was a happy experience to us and we look forward to welcome you again.

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera costituita da salotto e camera da letto, salotto con cucina (senza utensili). Pulita e confortevole. Colazione nella media
Response from Nabil on 22 Jan,2023
Dear Guest, thank you very much for your kind review. Your feedback surely means a lot and we also appreciate your supportive comments. Serving you was a real joy to us and we look forward to welcome you again.

10/10 Excellent

Massimiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellissimo hotel pulito e personale gentilissimo
Stayed 2 nights in May 2022
Response from Nabil on 13 Jun,2022
Dear Sir, Thank you very much for your kind review. It means a lot to us indeed and we hope to welcome you again in the near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Luay Abdulhameed on 26 Mar,2022
Dear Guest thank you for your kind review and we promise you to keep up the quality service and you are always welcome indeed.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Luay Abdulhameed on 11 Mar,2019
Dear Guest, thank you very much for your kind review and we look forward to receive you again in the future. Serving you was a pleasure indeed and we promise to maintain the quality service which you deserve.

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
التجربه المفيده
Stayed 4 nights in Feb 2019
Response from Luay Abdulhameed on 6 Mar,2019
الضيف الكريم كل الشكر والتقدير على تقييمك الرائع ونتمنى ان نكون دائما خيارك الأمثل في عمان ولك منا كل الإهتمام والتقدير

10/10 Excellent

연아

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절 깔끔
Stayed 5 nights in Jan 2019
Response from Luay Abdulhameed on 19 Jan,2019
Thank you very much for your kind review

8/10 Good

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
قريب من جميع المرافق
الطاقم متعاون
Stayed 4 nights in Jun 2018
Response from Nabil on 29 Jun,2018
Dear Guest, thank you very much for your kind review. We hope to receive you again and we look forward to be your best choice in Amman. Thanks again and you are always welcome indeed

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Luay Abdulhameed on 23 Jun,2018
Dear Guest, thank you very much for your kind review. We hope to receive you again and we look forward to be your best choice in Amman. Thanks again and you are always welcome indeed.

10/10 Excellent

Hadil mhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Luay Abdulhameed on 18 Jun,2018
Dear Guest, thank you very much for your kind review. We hope to be always your first choice in Amman. We look forward to see again at City Rose, thanks again.

10/10 Excellent

Abdulmjeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Luay Abdulhameed on 3 Apr,2018
Dear Guest, thank you very much for your amazing review and we look forward to see you again at City Rose, your best choice in Amman

8/10 Good

Naif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ابوفهد
الموقع رائع والسعر يحتاج تخفيض
Stayed 1 night in Dec 2017
Response from Luay Abdulhameed on 7 Jan,2018
الضيف الكريم نشكرك على تقييمك المميز ونتمنى ان تزورنا مرة أخرى. ملاحظتك تهمنا وسيت النظر فيها بكل تأكيد وأهلا وسهلا بك دائما

8/10 Good

Hamed

Liked: Cleanliness, property conditions & facilities, room comfort
إقامة مقبولة
الإقامة لطيفة وجيدة في هذا الفندق لولا بعض السلبيات مثل مشاكل في نزول الماء في المغاسل وبعض مراوح الشفط لا تعمل وكذلك تاخر في الخدمة من الكافتيريا
Stayed 2 nights in Dec 2017
Response from FOM on 25 Dec,2017
ضيفنا الكريم كل الشكر والتقدير لتقييمك المميز وعلى صراحتك في طرح بعض الملاحظات والتي ستنظر فيها الإدارة بالتأكيد ونتمنى منك التواصل مع المدير المناوب في حال واجهت اي مشاكل اثناء اقامتك لدينا ونتمنى ان تزورنا مرة أخرى وأهلا وسهلا بك دائما

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
hotel
Dit hotel heeft niets comfortabels de airco maakt geluid tijdens het gebruik De douche werkt niet Toen ik om vijf uur 's morgens aankwam, vroegen ze me om 10 uur te vertrekken
Stayed 1 night in Nov 2017
Response from Luay AbdulHameed on 18 Nov,2017
Dear Sir, thank you very much for you review and we do appreciate you opinion. we tried to contact you during the past few days but our calls didn't go through! please provide us with a valid phone number. during you short stay we would like to explain that the departure time was suggested according to your flight departure time and it wasn't imposed on you to leave. that's against our standards and hospitality measures of course. The other comments were considered and given to our team to be fixed immediately. We hope to receive you again and we promise to make your next stay a cozy one.