- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm writing this review because after talking to an escalated agent we could both not find an email for complaints through Expedia. This has been the worst transaction and communication of a hotel and Expedia I have experienced. This is a complaint on both Expedia and the hotel and I am asking for Expedia to provide me with an e-mail for complaints. After this point the legal team? I will not book with Expedia again should this not be resolved. - Expedia had sent me emails asking if I could like to cancel or keep my booking for beginning of May back in April in which I responded cancel, knowing I would receive a voucher for one year. While a voucher is not a preferred refund of money and knowing it would be difficult to travel again within the year I still accepted - Expedia continued to send emails asking if I would like to book and when I responded again cancel the message that appeared was that I had already chosen this action and no further action would be required on my part - I also tried to contact the hotel when my travel date had come and they were messaging through Expedia about my upcoming stay. No response. - After more than 2 months of waiting for the voucher confirmation I reached out to Expedia and they had said that it looked like I did continue with my booking and stayed at the hotel - Expedia needed to confirm that I never stayed and took WEEKS to get into contact with the hotel and manager. I have spent 3 hours talking to different agents.