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Reviews of Hôtel de Savoie

Hôtel de Savoie
1 Place Saint-François de Sales, Annecy, Haute-Savoie

Reviews

6.4
Rating 10 - Excellent. 95 out of 548 reviews" "
Rating 8 - Good. 165 out of 548 reviews" "
Rating 6 - Okay. 114 out of 548 reviews" "
Rating 4 - Poor. 98 out of 548 reviews" "
Rating 2 - Terrible. 76 out of 548 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Raquel

Disliked: Staff & service, property conditions & facilities, room comfort
Not good value for money. Great location, friendly staff but the room is small and cramped and not well maintained. I understand that it’s in an old building in the old part of town but I expected more for the price we paid.
Stayed 1 night in Oct 2023

6/10 Okay

Stuart

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Valentin

Stayed 1 night in Aug 2023

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Location 10/10 Room 2/10 It’s a run down old hotel, but amazing location
Stayed 9 nights in Aug 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service
Budget hotel, great location
Good value, no frills, old hotel in a the middle of the all the action. Perfect for the budget minded with managed expectations. Bathroom was clean and updated.
Stayed 2 nights in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Right in the centre
Excellent location but very small room
Stayed 3 nights in Jun 2023

6/10 Okay

AMR

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Centrally located in Annecy yet quite small rooms
Centrally located in Annecy . Yet rooms are way small and access is not that easy.
Stayed 1 night in Jun 2023
Response from JMB on 26 Jun,2023
Thanks

4/10 Poor

Ken

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Anatoliy

Stayed 2 nights in Jun 2023

10/10 Excellent

Anatoliy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Jun 2023

4/10 Poor

Kurt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
WiFi - not working. Refrigerator - not working. TV - 1/3rd of channels, not working. Room was clean. Shower, bathroom - all excellent.
Stayed 1 night in May 2023
Response from jmb on 7 May,2023
BonjourNous sommes désolés que vous n'ayez pas pu /ou su vous connecter sur notre réseau internetcependant, tous les autres clients avec qui vous avez échangé ainsi que tout notre systèmes de tel télé mini ordinateurs étaient bien connectesMerci de vous faire aider ou consulter le manuel de votre téléphoneBien cordialement

8/10 Good

Jayne, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel staff were very friendly and helpful!
Stayed 3 nights in Sep 2022
Response from JMB on 4 Oct,2022
WE REALLY APPRECIATEBEST MEMORIES

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very friendly owners
Stayed 1 night in Sep 2022
Response from JMB on 4 Oct,2022
THANKS ALOT

2/10 Terrible

Christopher

Stayed 1 night in Aug 2022
Response from JMB on 14 Sept,2022
just wonderful!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was amazing straight in the middle of the old town of Annecy. The room was just a base, functionable and affordable. The hotel manager was a very pleasant man who was helpful.
Stayed 2 nights in Aug 2022
Response from JMB on 11 Aug,2022
All our best memories

4/10 Poor

Susan

Disliked: Amenities, property conditions & facilities
The property was in the middle of a pedestrianised area which was not mentioned anywhere. If I had known I would not have booked it. At the end of a long drive alone on a very hot day I had enormous hassles just to find the hotel and then get to it with my luggage and then go back and park the car. The contact number on the Expedia booking in the app was no longer working so only found hotel thanks to helpful woman in a bar. When mentioned it to the receptionist at the hotel her tone made it sound like it was my fault. The room was dusty with a strange collection of mis matched furniture. "Courtyard View" - was a stretching a point with the description and the small balcony had 2 bed bases and 3 or so dirty mattresses propped up on it.
Stayed 1 night in Jul 2022

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very interesting place to stay. It immediately transports you to another era with all the old-fashioned design and the medieval-like structure. It provides as much as anyone would need. Easy access to restaurants, shops, bike rentals, and all the places in the old city. It was difficult to find though. The address is St. Francoise square , not to be confused with St.Francoise street which is in the new part of the city. It's next to a cathedral. The whole square is opposite the lake.
Stayed 1 night in Jul 2022
Response from JMB on 4 Aug,2022
Many thanks

10/10 Excellent

JULIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location and such welcoming service!
Stayed 2 nights in Jul 2022
Response from JMB on 29 Jul,2022
Many thanks happy to know you and your family were happy too Best memories

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of the most beautiful part of Annecy! We could see the fabled church from our window. Everything was convenient, and the building itself was historic.
Stayed 1 night in Jul 2022

4/10 Poor

Louis

Travelled with group
Disliked: Cleanliness, property conditions & facilities
At check, the hotelier was confused by my arrival. Took a considerable length of time to find my booking, and several times suggested I didn't have a booking. Finally got there and arranged our keys, allowed us to leave our bikes in a back storage room which was helpful. Room left a lot to be desired, with broken lamps and fridge (just remove if broken). And window did open to courtyard as advertised but to a tiled roof covered in pigeon excrement which lead to the neighbouring next building (approx 2 metres away). Was concerned a pigeon would enter the room when the window was open, simply by the sheer number of birds outside the window.
Stayed 1 night in Jun 2022

2/10 Terrible

Daniel

Stayed 5 nights in May 2022

4/10 Poor

Rana, FARMINGTON HILLS

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
stafe are wonderful
Stayed 1 night in May 2022
Response from JMB on 19 May,2022
you are just wonderful!

10/10 Excellent

jose manuel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from JMB on 6 Oct,2021
Muchas gracias

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service
Perfect, quirky little stop over
Wonderful "olde world" hotel, lots of character, very friendly staff, comfy bed, compact but clean bathroom and a great breakfast. Perfect location too. Highly recommend 👌
Stayed 2 nights in Aug 2021
Response from JMB on 6 Sept,2021
Thanks alot supporting our effort . We do appreciate your comments With our best memories

10/10 Excellent

Hanza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from JMB on 7 Aug,2021
Many thanks With our best memories

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming character hotel in central Annecy
This hotel is an amazing maze-like place full of charm in the very centre of old Annecy. Indeed, access is via a door in the front of the picturesque Eglise St-François-de-Sales. Our room had wooden beams centuries old. Very friendly owner, who gave us a pass for free overnight parking nearby. We forgave the inadequate curtains!
Stayed 1 night in Jul 2021
Response from JMB on 12 Jul,2021
Thanks Mr Lewis

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
A worst experience of lifetime!
So, this was the first time, I had such a bad experience on my stay. 1. There was no escalator / lift in the burung, I had back and knee pai. And hence requested the hotel to arrange a room on the ground floor, however he was reluctant enough and was not flexible. 2. The door of the room did not lock at the first instance and requested for help to guide us on the system and there was absolutely no support provided. Later youtube came to help! 3. I had booked the hotel including the breakfast and was told that we need to pay for the breakfast at the hotel. However, when asked, was told there is no breakfast... Really? The most pathetic response ever!! 4. There was no ventilator / fan in the room and it was warm. Not comfortable to sleep due to lack of ventilator. 5. The shower unit in the bathroom was not working properly and the water was almost just dripping. Wonder how are we expected to take bath in such a dripping water shower!! 6. The room was big but the walls look as if it's half painted and no maintenance. Honestly, I have never seen such a room / hotel. It felt like the extra room was co vertex into a guest room and sold to us. 7. The last but not the least, was not even given an invoice at the time of checkout. I handed over the key and was waiting for the invoice. But there was no check-in process and no check out process. Not sure what is finally charged to us. Overall, the worst thing that can happen to a couple / anyone who visits a beautiful place.
Stayed 1 night in Jul 2021
Response from JMB on 12 Jul,2021
VERY SORRY! YOU NEVER ORDER FOR BREAKFAST AT THE HOTEL OR WHEN BOOKING IT WOULD HAVE APPEAR ON YOUR BOOKING RESERVATION. AND EXPEDIA DO NOT SELL BREAKFAST ON LINE FOR OUR HOTEL YOU CAN'T OPEN THE DOOR,BUT YOUR HUSBAND DID YOU CAN'T GO UP TO THE 3rd FLOOR BECAUSE OF YOUR WEIGHT AND KNEE SHOULD HOTEL BE HOLD RESPONSIBLE FOR YOUR HEALTH? WE ARE SORRY PEOPLE WHO OCCUPIED THE VERY ROOM BEFORE YOU WAS MORE THAN HAPPY

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

GEOFFREY

Liked: Cleanliness, staff & service
Quirky hotel.
Not the best hotel we've stayed in as the bed was lumpy and an awful smell of cooking if window was open, but it was full of character. We had room overlooking court yard but it was just rooftops and peoples back kitchens.It's position was brilliant
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Location perfect. Location perfect. Location perfect. Location perfect. Location perfect. Location perfect.
Stayed 2 nights in Aug 2019

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel, perfect location.
Perfect location and very charming hotel. One of the best values for the money I’ve ever seen. Very clean, nice amenities.
Stayed 1 night in Jul 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our only real problem with this hotel was finding it!!!! There should be some information about a) how to find it b)where you can park temporarily to drop off your stuff and c) where to park when you have done this. Apart from that it was in an absolute prime location in Annecy and the gentleman owner/manager was very helpful and spoke really good english. Turns out they also pay for your car parking at night in the Hotel de Ville Car park across the (very busy) road.
Stayed 2 nights in Jul 2019

8/10 Good

Richard, Davis CA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very helpful staff. Functional, not luxurious.
Stayed 1 night in Jun 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst hotel i’ve Ever stayed at. I’ve been trying to write a review since my trip but I’m just now getting to it and I can still recall how bad the service was. We paid for a non smokers room and the pillows and bed smelled 100% like cigarette. When we went to tell the front desk, he said the best he could offer was some cleaner pillows and air fresheners as if that would help. Then he had the audacity to Emphasize my religion in a negative way. They definitely had available rooms that they could have switched us to.it was a very small hotel and seemed to be locally owned which explains it all. It was to the extent where we tried looking for other hotels but none had any rooms available since this was in the summer. Would not recommend at all.
Stayed 1 night in Aug 2018
Response from JMB on 13 Apr,2019
WHO ARE YOU?

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
There was confusion with the booking process and the hotel had no details of our prepaid booking. However the staff were helpful and friendly. The room was very basic but clean comfortable beds. The room was very hot and the toilet seat was totally broken. As it was 2 star and very cheap for its central Annecy position it was fine as a bed for a few hours , however would not recommend this hotel for a longer stay.
Stayed 1 night in Mar 2019
Response from jmb on 7 Mar,2019
good

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
A rabbit warren getting to the room. Big mold in the bathroom....
Stayed 1 night in Sep 2018

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was really shabby. Peeling wallpaper, burn holes in table cloth, WiFi not functional in room, the only good thing was location. Bathroom was old and not very nice.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Location is unbeatable and staff are very friendly, however, our night in room 319 was BAD! Smelled like urine and the bed broke!
Stayed 1 night in Aug 2018
Response from JMB on 11 Aug,2018
merci

8/10 Good

Christopher, Rochester, Kent, UK

Liked: Cleanliness, room comfort
Old hotel located at one end of the old city.
Old hotel conveniently located to explore this charming old city. The manager spoke excellent English, but his assistants had a rather limited grasp. Our towels were replaced every day. Air conditioning not available in room. The hotel is located in a pedestrianised area and the nearest free parking is about 300 metres away.
Stayed 7 nights in Jun 2018
Response from JMB on 12 Jul,2018
Thanks CHRISTOPHER FOR YOUR FULL SUPPORT ALL THE BEST REGARDS

10/10 Excellent

Si In

Liked: Cleanliness, staff & service, room comfort
Great location and comfy stay
Great location and price for last minute booking. Slightly run down but has its charm. Very nice and super friendly receptionist!
Stayed 1 night in Oct 2017
Response from joel on 7 Nov,2017
Mana thanks supporting our effort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The Hotel is conveniently located in the old town. It is clean, comfortable and quiet. The staff were friendly and helpful. The rooms are on three floors and the stairs could be a problem for anyone with mobility issues.
Stayed 1 night in Sep 2017

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fairly priced, in the the center of old town
the location was great and the owner was very friendly. the price is good and the place itself is fine as long as you remember that it fits it's price.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beligerent, Agressive Owner
horrible. would have rather slept outside
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location but very bad service
Just needed a place to sleep for a night, but the place is not nice. The rooms are very small and the bathrooms are old.
Stayed 1 night in Jul 2017

10/10 Excellent

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location is great
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very hot, shower is not working, no wifi... waiting for 2 hrs at the reception because no one was there.
Stayed 1 night in Jun 2017
Response from jmb on 22 Jul,2017
The reception is open 7am to 12am and 15pm to 11.30pm If you want to check in between 12 am and 3pm is no possible That's why!!! Regards The management

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
heart of Annecy
A well positioned hotel with a homely feel. Mind the stairs though!
Stayed 2 nights in Jun 2017
Response from joel on 16 Jun,2017
Many thanks for your support Hope you return back home safely All the best Joel