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Reviews of Relais des Plateaux

4.5 out of 5
Relais des Plateaux
Lot 66 B Antanetibe Ivato, Antananarivo, Antananarivo, Antananarivo

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 104 reviews" "
Rating 8 - Good. 34 out of 104 reviews" "
Rating 6 - Okay. 10 out of 104 reviews" "
Rating 4 - Poor. 4 out of 104 reviews" "
Rating 2 - Terrible. 0 out of 104 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Dominique, Elkridge

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AirPort pickup
Stayed 1 night in Mar 2024

10/10 Excellent

Annette

Stayed 13 nights in Jan 2024

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful
Stayed 14 nights in Jan 2024

6/10 Okay

Geoffrey

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding client service
Stayed 1 night in Nov 2023

8/10 Good

Anthony, Tarpon Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's gym is very limited. A gym down the street has all equipment needed for a good work out.
Stayed 1 night in Sep 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pickup from the airport. Close to the airport, clean, good food, good pool, good service. I would stay here again
Stayed 2 nights in May 2023
Response from Nicolas General Manager on 6 Jun,2023
Thank you for your comments and your perfect ratings of our hotel and our team.We are glad to note your appreciation of the hospitality at Relais des Plateaux.We Look forward to seeing you again soon.Best regards

10/10 Excellent

James

Stayed 2 nights in May 2023

8/10 Good

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jay, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice, in an urban area. Typical busy Malagasy street. Good restaurant at facility but also Pause Cafe is just down the street. I can recommend both. Spa is very nice with excellent massage.
Stayed 1 night in Nov 2022

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and secure!
Not many good choices in Antananarivo that are safe, secure, and clean. Relais des Plateaux is a good choice!
Stayed 1 night in Oct 2022

10/10 Excellent

Mauricio

Stayed 2 nights in Oct 2022

4/10 Poor

Jean-Louis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Stayed 1 night in Aug 2022

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relais de Plateaux is always very welcoming! I have stayed there a few times and they are very friendly, very helpful, and make you feel very comfortable! I will always stay at Relais de Plateaux when I return to Mada! I am especially thankful for the airport shuttle picking me up even when I come in very late at night!
Stayed 2 nights in Jun 2022
Response from General Manager on 26 Jun,2022
Dear Guest, Thank you for this positive review. I will share it with our driver team. Hope to see you again soon in our resort.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from General Manager on 19 Mar,2022
Bonjour, nous remercions pour cet avis positif. Nous nous efforçons que la quarantaine de nos clients se passent dans les meilleurs conditions. En espérant que les restrictions sanitaires ne soient plus de rigueur lors de votre prochain séjour

10/10 Excellent

BC, Indiana, USA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, our favorite hotel in Madagascar! Good food, attentive staff, great value for money.
Stayed 3 nights in Dec 2019
Response from General Manager on 9 Jan,2020
Thank you so much for your time writing us this feedback in regards of your recent stay. We are glad that our staff once again was able to delivers an outstanding service during your stay, we will make sure they shall be notified about this fine feedback as a trigger for them to maintain their service. Within this, we are also convey a sincerest apology since the experience related to the bathroom was not as pleasantly. Once again thank you very much and we are looking forward to your visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from General Manager on 9 Jan,2020
Thank you very much for sharing your generous review. We are very happy that you and your loved one had an enjoyable stay with us. Your kind words will definitely motivate our team to keep providing unforgettable moments for our guests.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Nicolas on 7 Sept,2019
Thank you for the wonderful review of your experience during your stay with us. Our guests’ satisfaction is our top priority and we are committed to ensuring that we address and resolve each point you have made to enhance our facilities and services provided to make a perfect experience for each guest. May we wish you all the very best and look forward to welcoming you back to Relais des Plateaux some time soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel & great restaurant. Clean and close to the airport
Stayed 1 night in Aug 2019
Response from Nicolas on 31 Aug,2019
Thank you for your great feedback. Hope to see you back here very soon

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
We had a great stay!
Stayed 1 night in Jul 2019
Response from RelaisdesPlateaux on 29 Jul,2019
Dear Deanna, I would like to thank you for your feedback and for choosing Le Relais des Plateaux. It is a real pleasure to read that you have enjoyed your stay and be sure I will forward this review with the team. We look forward to welcome you again in the future. Warm regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport—excellent for 1 night. Only stayed 5 hours—did not see it in sunlight.
Stayed 1 night in Jul 2019
Response from CédricRDP on 19 Jul,2019
Dear guets, Thank you for your feedback. We are delighted to read that you did appreciate your short stay with us and we look forward to welcome you again in the future. Best regards, Cédric RAKOTO

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Very relaxing and lovely stay at Palais. We enjoyed the food, swimming pool, service, and room. We received a warm and welcome feel, and they have a great gift shop too.
Stayed 2 nights in Jul 2019
Response from RelaisdesPlateaux on 6 Jul,2019
Thank you for your feedback! We are delighted to read that you had a great experience with us. We look forward to welcome you again. Regards, The Management

8/10 Good

Christina, Bryn Mawr, us

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the cleanliness and staff service.
Stayed 1 night in Apr 2019
Response from Relais des Plateaux on 29 Apr,2019
We thank you for your feedback following your recent stay at Relais des Plateaux! We are delighted you enjoyed your stay among us as well as our hotel and its service. Looking forward to wlecoming you back shorly

8/10 Good

Oliver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Tim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transfers (free) from / to airport as requested and on time. Good wi-fi in room (the first time out of ten hotels I've stayed at in Madagascar). Room clean and comfortable, with no noise from neighboring rooms. Excellent breakfast.
Stayed 1 night in Nov 2018
Response from Relais des Plateaux on 24 Apr,2019
Dear Tim, Thank you for you feedback following your stay at Relais des Plateaux. We are glad you enjoyed our stay among us. Your review remind us our passion dedicated to service and hospitality. We would be delighted to welcome you back. Looking forward to hosting you shortly!

10/10 Excellent

Jay, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to the airport. With Antanarivo’s insane traffic issues that’s a huge plus. Outstanding food at one of the best restaurants in the city for very reasonable prices. Excellent staff and overall very good value.
Stayed 1 night in Oct 2018
Response from Relais des Plateaux Team on 24 Apr,2019
Dear Jay, Thank you very much for choosing Le Relais des Plateaux for your stay in Antananarivo and for sharing your impressions with us. It was a great pleasure to welcoming you and we genuinely value and appreciate your feedback. We were delighted to learn that you spent a most enjoyable stay and that the services of our staff met your expectations. Looking forward to welcoming you back shortly

10/10 Excellent

Jay, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people. Close access to the airport. In a city of 3 million with intense traffic issues that’s important. Especially for anyone just spending one night in transit.
Stayed 2 nights in Oct 2018

10/10 Excellent

Antonio, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always happy with the level of service and quality of the restaurant. The pool and spa are very nice as well.
Stayed 1 night in Oct 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Ryan

Antananarivo hotel
Nice hotel with amazing service and spaceous rooms
Stayed 1 night in Sep 2018

10/10 Excellent

Bruce, Reno, NV. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every aspect was pristine and service personalized.
Stayed 1 night in Jul 2018
Response from Relais des Plateaux on 1 Aug,2018
Dear Bruce, Thank you for you feedback! Your review remind us our passion dedicated to service and hospitality. We would be delighted to welcome you back

10/10 Excellent

Carol, N.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable, with excellent food and a great spa with one of the best facials ever. The hotel shuttle from the airport was great. You can’t miss with this one.
Stayed 2 nights in Jul 2018
Response from Relais des Plateaux on 1 Aug,2018
We are grateful for your comment following your recent stay at Relais des Plateayux! It is with an absolute pleasure that we will be welcoming you again. Warmest regards

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property in Ivato.
Nice team. Very good hotel. Good good. Cleanliness A+
Response from Relais des Plateaux on 16 May,2018
Dear Mr Jeff, We are grateful to you for having write this review after your stay at Relais des Plateaux! We note that you have taken full advantage of our services and happy to know that you enjoyed your stay among us. We send you our king regards and hope to welcome you back soon!

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relais des Plateaux
Ideal location for Business trip - great staff and great value
Stayed 1 night in Feb 2018
Response from Relais des Plateaux on 19 Feb,2018
Greetings from Relais des Plateaux! We would like to thank you for your review. We are delighted that you enjoyed your stay among us. Looking forward to host you again! Regards

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relais des Plateaux
Ideal Location for the business trip. Great Value and welcoming staff
Stayed 1 night in Feb 2018
Response from Sales Manager on 20 Feb,2018
Good Day Mr Rupert, Thank you for your great comment. Hope to see you soon in our resort.

10/10 Excellent

Antonio, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold A/C and hot water!
Exquisite pickup service, very professional, caring, and eager staff.
Stayed 1 night in Jan 2018
Response from RDP Manager on 2 Feb,2018
Hi thank you for your comment! Hope to see you soon in our hotel!

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Antananarivo
This is not the cheapest hotel in Tana but it sure has a lot going for it. It is not far from the airport and "only" about an hour into Tana centre. It is mostly quiet but for occasional dog barking at night. Our room was spacious, well furnished, incl. a mini bar, TV with limited channel choice and a large bathroom. The hotel also has a very well priced and good quality restaurant with a good choice of wines and beers at moderate prices. Hotel staff in all departments were very friendly and helpful. The large pool had heated water. Given the 24/7 traffic chaos in Tana, I would gladly stay there again. The only downside is the local area, which is quite grotty.
Stayed 3 nights in Sep 2017

10/10 Excellent

jennifer, Istanbul, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in capital, Antanarivo, Madagascar
Very near the airport so ideal for onward travel. Superb restaurant and spa, lovely pool and gardens. Spacious rooms with all amenities. Very helpful staff, from the meet and greet service at the airport, the reception on arrival, the waiters and cleaners. In fact I can't think of a single downside! Really worthwhile and relaxing stay of two nights waiting for our flight back home. I very nice way to end our seven weeks in Madagascar.
Stayed 2 nights in Aug 2017
Response from Laura - Sales & Marketing Manager on 2 Sept,2017
Dear Jennifer, Thank you so much for your warm feedback! We are delighted that you enjoyed a lot your stay with us. It remind us why we love what we do everyday! We have well noted the point regarding reception area and we are working on it. Looking forward to welcome you again. Best regards from Relais des Plateaux team

6/10 Okay

lisa

Disliked: Room comfort
The hotel need change all the mattresses
This is the only hotel in Tena you feel safe and close to the airport. I stayed 4 different days in and out of Tena airport. The Restaurant food is good, service is good. But the mattresses are really cheap and need to be replaced. Rooms are clean.
Stayed 2 nights in Jun 2017
Response from Laura - Sales & Marketing Manager on 1 Sept,2017
Dear Lisa, Thank you for your feedback! We are delighted that you enjoyed your stay among us. Please note that we had already changed all our beddings. Looking forward to welcoming you again!

6/10 Okay

Yoga, Swansea , Wales, UK

Liked: Cleanliness, staff & service, property conditions & facilities
The location was not brilliant.
Always got caught in traffic! Staff are very friendly and polite. Very helpful.
Stayed 7 nights in May 2017
Response from Laura - Sales & Marketing Manager on 1 Sept,2017
Greetings from Relais des Plateaux! Thank you for your feedback. We are glad that you enjoyed your stay with us and have well noted the issue regarding light in rooms. Indeed, you may be caught in traffic on your way to center town or on your way back that's why our location is convenient for a stop over between two flights. We would be happy to host you again. See you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed , Wonderful Mother's Day brunch. All the staff at hotel and restaurant were excellent .
Response from Laura - Sales & Marketing Manager on 1 Sept,2017
Thank you for your comment! We are looking forward to welcome you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Close to airport

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great facilities. Great breakfast. Average service
Impeccably clean and quiet room. Great swimming pool. Delicious breakfast. The Spa was fantastic, especially the water massage. The downside is the staff is friendly but rather hopeless. The wifi signal in the room was not strong (it fluctuated between one bar and no bars) and when I complained, I was told an engineer would be available in the morning (the problem was clearly distance from router, not technical). Also, I booked an 11:30pm airport departure, and they herded me into an earlier van because they didn't want to make two trips, which is crazy because it's 10 minutes away.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Closeness to airport is its advantage. Downtown hotels can take up to 1,5 hours to get to from the airport in Tana traffic. The rooms are large with good bathrooms. The room decor and furniture though is very old and dated. The beds are also rock hard. It was not nearly as nice as the Carlton and Tamboho in downtown which we stayed at later in our trip. Food at breakfast was OK. The dinner we had there was bad. Service was generally good and helpful. The area around the hotel is not one you would want to go walking in.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

b, m

Liked: Staff & service
Near the airport
Breakfast poor. Limited option. Staff very helpful but poor grasp of English so does wrong things.