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Reviews of Best Western Hotel Journel Antibes-Juan-les-Pins

3 out of 5
Best Western Hotel Journel Antibes-Juan-les-Pins
26 Avenue Gaston Bourgeois, Antibes

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 278 reviews" "
Rating 8 - Good. 96 out of 278 reviews" "
Rating 6 - Okay. 35 out of 278 reviews" "
Rating 4 - Poor. 9 out of 278 reviews" "
Rating 2 - Terrible. 7 out of 278 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Youwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, clean, quiet and decent.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Always able to get what we needed close by, takeaway, groceries, pharmacy, train, Uber and beach.
Stayed 5 nights in Nov 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this hotel, it was quiet, friendly and the staff helpful. Beware, however, of letting them order a taxi for you. They have some private arrangement with a limo service and your trip will cost you about double the going rate for a regular Antibes taxi!
Stayed 5 nights in Oct 2023

8/10 Good

Longxiang

Liked: Staff & service, room comfort
French Riviera Visit
We stayed in this BW for one night and like it. It is close to town center. The front desk man is very helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Simon at the reception was very helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

P A

Stayed 4 nights in Sep 2023

8/10 Good

Tine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Fulvio Maria

Travelled with partner
Liked: Cleanliness
Nice hotel, really comfortable beds and well located in the context of Antibes. Great they have a private parking and price is convenient.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ioannis

Stayed 1 night in Aug 2023

10/10 Excellent

Gabriella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Carol

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Advertising SunTerrace this not correct.Roof is bar/restaurant and only open 5pm till 12. No where to sit in the sun to relax had to go to beach 15 minutes walk away also to eat Very dissatisfied .
Stayed 11 nights in Jul 2023

10/10 Excellent

Gabriella

Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Sande

Travelled with family
Liked: Staff & service
This hotel is a great value if that is what you are looking for and that is why we chose this hotel. We were able to get family rooms for a great value, the carpets were stained and the property seemed dated. The property has AC but they did not do the job as we slept without blankets and sheets. I will say the staff was kind and helpful. Giving us recommendations, making arrangements for car service to the train. The staff made up for what the hotel was lacking.
Stayed 2 nights in Jul 2023

6/10 Okay

alan

Ok for the cost
Stayed 1 night in Jul 2023

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel moderne et comfortable, bien situé
Hôtel moderne et comfortable, prestations de qualité, bien situé. Un grand merci à Wilson à l’accueil était très sympa et à l’écoute.
Stayed 1 night in Jul 2023

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Very well positioned for Antibes and Juan les Pins. Clean, comfortable and an amazing roof terrace. Highly recommend.
Stayed 5 nights in Jul 2023

10/10 Excellent

Aneta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best recommendation
Super lovely reception - Mr.Simon. Thank you o much for great invitation in the hotel. amazing big room with great view from terrace. Everything was clean. Nearby to the sand beach - around 10 Minutes walk. Grate rooftop terrace with bar and restaurant. Only 25 minutes by car or train to the airport.
Stayed 1 night in Jul 2023

10/10 Excellent

Aleksandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean room, staff and service excellent :)
Stayed 1 night in Jun 2023

8/10 Good

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are friendly, particularly the staff names Zack is helpful and courteous. It could have been very good if the bed is comfortable ( speaking only for my room) The room otherwise is very clean and modern.
Stayed 3 nights in May 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien! L’hôtel est moderne, staff gentil, le petit déjeuner très bon!👏👏👍
Stayed 7 nights in May 2023

8/10 Good

Love

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
staff was very polite
Stayed 7 nights in May 2023

10/10 Excellent

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good experience, the staff were always helpful whenever they were asked. I would return again.
Stayed 7 nights in May 2023

8/10 Good

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a reasonably convenient location. Only negative was that we ordered a taxi to take us the 2 miles to Antibes station via the hotel and was surprised to be charged 50 euros. It would have been nice to be warned of the cost up front.
Stayed 4 nights in May 2023

10/10 Excellent

Karin E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff very helpful (Ryan was great) All beautifully decorated - clean and comfortable. A great hotel.
Stayed 3 nights in Apr 2023

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with a cute little balcony and helpful, friendly staff
Stayed 1 night in Feb 2023

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best room in the hotel is 301. The view and terrace are nice!!!
Response from Christopher on 20 Jan,2023
Dear Sir, We would like to thank you for taking the time to share your experience following your stay at our hotel BW Journel*** Antibes. As our guests' satisfaction is our priority, your feedback is very important to us, as it allows us to maintain a high level of service in order to offer you the best possible experience. We hope to have the honour of welcoming you back soon to exceed your expectations. In the meantime, please take good care of yourself. Sincerely, Christopher, Customer Service

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
I stayed in property two times in 3 years period... The first time I stayed here the rooms were quite clean and renovated. The second time after three years I saw there has been no renovation taken place. The rugs were disgusting, many stains und quite worn out. Same goes regarding the bedsheets and towel... Water flows out of the shower and the sounds travel through the wall quite easily. I booked two refundable rate and after seeing the room qualities I wanted to cancel the booking and check out. The staff in the reception can only speak basic English and they couldn't help since the manager wasn't there. After calling hotel.com, the manager refused to refund my money and hotel.com didn't help with the situation since the payment was taken in the property. Despite ''daily house keeping" the bedsheet was not changed. Upon check in hairs from previous guest lay all over the bed and shower. Breakfast includes the worst quality and dried out things. Paid parking despite being quite faraway from central.. Horrible view from the room as the rooms face old buildings with disgusting balconies from other people. All n all huge disappointment for price quality
Stayed 3 nights in Sep 2022
Response from Carla on 17 Oct,2022
Thank you for your feedback and on behalf of our entire team I would like to apologise for failing to exceed your expectations. We will use your feedback to make improvements and provide a better experience in the future. We look forward to welcoming you back to the Best Western Antibes Journel Hotel. Sincerely, Carla Customer Service

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Carla on 17 Oct,2022
Thank you for your positive rating.We will use your feedback to make improvements and provide a better experience in the future. We look forward to welcoming you back to the Best Western Antibes Journel Hotel. Sincerely, Carla - Customer Service

2/10 Terrible

Liam

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 9 nights in Aug 2022

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy staying there
Stayed 2 nights in Jun 2022
Response from Carla on 30 Jun,2022
Good morning, Thank you for your note and your comment. We hope to have the chance to welcome you again very soon during your next stay in our region. Kind regards Carla

2/10 Terrible

Hanaa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room lock was broken, overlooking an old building with its residents hanging their clothes outside. Staff refused to change my room.
Stayed 4 nights in Jun 2022
Response from Carla on 17 Oct,2022
Dear Hanaa, Thank you for your comment and on behalf of the entire team, I apologise for not being able to exceed your expectations. We will use your feedback to make improvements and provide a better experience in the future. We look forward to welcoming you back to the Best Western Antibes Journel. Sincerely, Carla - Customer Service

10/10 Excellent

Rajat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and one of the best staff I have seen in Europe. Zacharie and the others did their very best to make our stay supremely convenient and enjoyable over the 6 days we stayed in the Riviera. The rooftop dining is amazing. Thanks very much and we look forward to being back!
Stayed 4 nights in May 2022
Response from zacharie on 9 Jun,2022
Dear Rajat, Thank you very much for your positive review! We are delighted that you spent pleasant moments among us and we hope to have the pleasure of welcoming you back to the hôtel best western Antibes Journel very soon. Sincerely, Zacharie Guest Service.

8/10 Good

Daravanh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 1 night in May 2022
Response from Carla on 30 Jun,2022
Good morning, Thank you for your note and your comment. We hope to have the chance to welcome you again very soon during your next stay in our region. Kind regards Carla

10/10 Excellent

Mikael

Stayed 1 night in Apr 2022

8/10 Good

Andris

Stayed 4 nights in Mar 2022

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff, efficient and pleasant. Lovely hotel, very clean, and well located for shops and station. We had a lovely quiet room.
Stayed 7 nights in Feb 2022
Response from Christopher on 8 Apr,2022
Dear Rosalind, It is with great pleasure that we take into account your comment and we wanted to thank you very much for your positive opinion as well as your very enthusiastic feedback. It was a real pleasure to welcome you among us, and I am delighted to have been able to meet your expectations. We hope to have the chance to see you again soon. In the meantime, take good care of yourself. Christopher, Receptionist. BW Journel Antibes***

8/10 Good

John

Stayed 5 nights in Jan 2022
Response from Christopher on 10 Apr,2022
Chère John, Nous tenons à vous remercier d'avoir pris le temps de nous laisser une évaluation positive. Ce fût un réel plaisir de vous accueillir au sein de notre hôtel BW Journel Antibes *** Nous serions ravie de vous accueillir à nouveau lors d'un prochain séjour sur la Côte d'Azur afin de surpasser vos attentes. Prenez bien soin de vous, Sincèrement, Christopher Réceptionniste Service clientèle Hôtel BW Journel Antibes ***

6/10 Okay

Fouad

Liked: Cleanliness, property conditions & facilities, room comfort
limited service and isolated location
It is nice hotel But very limited service and isolated location
Stayed 1 night in Jan 2022

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien à dire, parfait. Chambre au calme, propre, agréable
Stayed 1 night in Dec 2021
Response from Christopher on 8 Apr,2022
Chère Julie, nous tenons à vous remercier vivement pour votre avis positif ainsi que votre retour très enthousiaste. Ce fût un réel plaisir de vous accueillir parmi nous. Nous espérons avoir la chance de vous revoir prochainement lors d'un prochain séjour dans notre région. Dans l'attente, prenez bien soin de vous. Christopher, Réceptionniste. BW Journel Antibes***

8/10 Good

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Coralie Rame - Directrice Adjointe on 19 Nov,2021
Merci pour votre note !

4/10 Poor

Frank

Liked: Cleanliness
Disliked: Staff & service, room comfort
VERY DISAPPOINTED
Very disappointed, hotel room much smaller than looks, not big enough for 2 people and a case, nice terrace although all cushions had been removed. No dining available at night. Wouldn’t go back
Stayed 2 nights in Oct 2021
Response from Coralie Rame - Directrice adjointe on 26 Nov,2021
Dear Frank, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely,

10/10 Excellent

Lori

Stayed 1 night in Sep 2021
Response from Christopher on 6 Oct,2021
Chère Lori, c'est avec grand plaisir que nous prenons connaissance de votre évaluation positive et nous tenions à vous en remercier. Ce fût un réel plaisir de vous accueillir parmi nous. Toute notre équipe vous remercie. Sincèrement, Christopher.

6/10 Okay

SUSAN

Stayed 1 night in Sep 2021