This is a lovely setting and was a return trip for us. We stayed 5 nights. Bar Fitzgerald had fabulous live music- piano and vocals by extremely gifted lady pianist.There were a few areas that should be improved compared to our previous stays. Concierge are outstanding- Christopher, Luca, over night desk supervisor on Wednesday nights* ( both years). Others whose names I do not know were great. Shortfalls- bar waite staff. Worked very hard, moved very fast, avoided eye contact often. Guests usually had to wave down assistance- to order drinks, food, water. It appears they are not assigned specific zones, tables or guests. Team work is commedable concept, but " floating randomly amoungst a sea of waving arms must be very frustrating for gracious, hard working staff. If it were basketball- a skilled team, focused on teamwork and doing a good job- but no assignments or system. Is it zone or player to player? Coach is missing. We ate in bar every day. Good food except for abundance of dried, hot, wasabhi in nut mix of snacks. Great pasta and burgers and of course frites. Should have more choices- pizza perhaps. Warning- instant coffee and tea in room- scarce, have to ask for it. No milk or cream - have to order from room service. Nepresso pods are 4€ each. Again lovely staff, great history, wonderful views.
