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Reviews of NH Collection Antwerp Centre

4 out of 5
NH Collection Antwerp Centre
Pelikaanstraat 84, Antwerp, Antwerp

Reviews

9.4

Exceptional

Rating 10 - Excellent. 412 out of 582 reviews" "
Rating 8 - Good. 138 out of 582 reviews" "
Rating 6 - Okay. 18 out of 582 reviews" "
Rating 4 - Poor. 7 out of 582 reviews" "
Rating 2 - Terrible. 7 out of 582 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Su Yeone, Philadelphia

The bed type description for each room MUST be changed. It says for a room type with view, there is an option for either king bed OR two twin beds. So I paid extra and even messages the property requesting explicitly for twin beds. But during check-in, I was told that there is no room with view with twin beds. So I wasted extra money for nothing. It’s ridiculous how misleading bed type descriptions are and how there is no communication between Expedia and the property.
Stayed 3 nights in Mar 2024
Response from Emilia Wierzbicka, Guest Relations Manager on 1 May,2024
Dear Su Yeone,We would like to thank you very much for sharing your experience here on Expedia. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations as you rated us 6 out of 10.We sincerely apologize for the inconvenience you experienced. Rest assured, we are actively addressing this issue to ensure accurate bed type descriptions are provided for each room. We understand the frustration and appreciate your feedback as it helps us improve our services. Thank you again for sharing your experiences with us and we hope you will give us a second chance and welcome you again at NH Collection Antwerp Center.With kind regards,Emilia Wierzbicka, Guest Relations Manager

10/10 Excellent

Ho Yin Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from Emilia Wierzbicka, Guest Relations Manager on 1 May,2024
Dear Ho Yin Paul,We are delighted to read that you enjoyed your stay at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb breakfast. Staff of highest quality. Next to railway station. Alas the 'free' drink for their 'green' initiative only covers unexciting beer, despite promotion suggesting otherwise.
Stayed 4 nights in Apr 2024
Response from Emilia Wierzbicka, Guest Relations Manager on 1 May,2024
Dear David,We are delighted to read that you enjoyed your stays at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are also very happy that you were particularly pleased by our lovely staff, our famous breakfast buffet and the central location. We appreciate you taking the time to provide us with such candid feedback.The Greenstay Voucher indeed covers only soft drinks, house wine and Stella house beer.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 Excellent

rebecca, rosedale

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a lovely hotel and so convenient to Antwerp Central. We Americans were quite pleased.
Stayed 4 nights in Apr 2024
Response from Emilia Wierzbicka Guest Relations Manager on 10 Apr,2024
Dear rebecca,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are delighted to be informed that you were satisfied with the provided service in NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are very happy that you enjoyed the central location, and hope you liked the amazing architecture of the Antwerp Central Station.We would be honored to welcome you again. Kind regards,Emilia Wierzbicka,Guest Relations Manager

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and services.
Stayed 1 night in Apr 2024
Response from Emilia Wierzbicka, Guest Relations Manager on 10 Apr,2024
Dear Joshua,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, as well as our services.It is a pleasure to see such a nice score, thank you very much for rating us a 4 out of 5.On behalf of all the members of staff of NH Collection Antwerp Centre, we would be honored to welcome you back again. With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with beautifully finished interior, which is conveniently located next to the central railway station. The rooms are quiet and have large comfortable beds. I would recommend the varied breakfast, which is served in a wonderful spacious double-height room.
Stayed 1 night in Apr 2024
Response from Emilia Wierzbicka, Guest Relations Manager on 10 Apr,2024
Dear Elena,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, our famous breakfast buffet, as well asthe hotel décor and rooms.It is a pleasure to see such a nice score, thank you very much for rating us a 5 out of 5.On behalf of all the members of staff of NH Collection Antwerp Centre, we would be honored to welcome you back again. With kindest regards, Emilia Wierzbicka, Guest Relations Manager

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff lovely. As often happens we booked a room with a ‘seating area’ , as we were staying for five days when the weather could not be guaranteed! Sadly the seating area consisted of a desk chair and one additional chair in a room which really did not have space for the additional chair. I am always disappointed when hotels advertise a seating ‘area’ but really just mean one comfortable chair in a room for two people. As we do not like using the bed in our clothes, we were not exactly comfortable during rainy afternoons. Other than that the hotel was clean, staff lovely and hotel well located.
Stayed 5 nights in Mar 2024
Response from Emilia Wierzbicka, Guest Relations Manager on 10 Apr,2024
Dear Rachel,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, our famous breakfast buffet and our lovely staff.Thank you very much for rating us a 4 out of 5.My sincere apologies for the discrepancy in the explanation about the seating facilities.I understand that due to hygienic reasons and the weather forecast, it is more comfortable to have a seating area other than the bed and the bureau. In the future, I would recommend to book out Family rooms, as these have a separate sofabed where you can sit or lie on.It would be our pleasure to welcome you back again in NH Collection Antwerp Centre. With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their green initiative (no room service) offers a free drink in bar. This used to cover all beers. On last two stays it is now restricted to Stella if beer. Alas I'm involved with beer tourism and offering such a multinational brand is something of an insult! And made worse by front desk staff and promotion suggesting it is any beer, which is untrue. NH computer system is dysfunctional. Although this possibly means more interaction with the staff who are always excellent! Impressive buffet breakfast. The location next to station but within striking distance of the city centre is perfect.
Stayed 5 nights in Mar 2024
Response from Emilia Wierzbicka, Guest Relations Manager on 10 Apr,2024
Dear David,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp once more.We are very happy that you enjoy the central location of our hotel, our famous breakfast buffet and our lovely staff.Thank you very much for rating us a 5 out of 5.My sincere apologies for the discrepancy in the explanation about the Greenstay concept between the Front Desk staff and the Bar staff.The rules around this have been modified to the house wine and house beer, as well as soft drinks.On behalf of the entire team, we would be honored to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager

8/10 Good

Piero

Stayed 4 nights in Feb 2024
Response from Emilia Wierzbicka Guest Relations Manager on 8 Mar,2024
Dear Piero,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emilia Wierzbicka Guest Relations Manager on 16 Feb,2024
Dear Duncan,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

6/10 Okay

Marc

Disliked: Amenities, property conditions & facilities
A pretty disappointing property for NH, which I've come to expect a standard of excellence from. This hotel seems to have stopped caring about details. My "premiere room with view" was small and dark, and overlooked train tracks across a dingy road.
Stayed 1 night in Feb 2024
Response from Emilia Wierzbicka Guest Relations Manager on 16 Feb,2024
Dear Marc,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to complete our Guest Satisfaction Survey.Please accept our apologies that your overall experience did not live up to your expectations. We regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,Emilia WierzbickaGuest Relations Manager

8/10 Good

Dror

Stayed 2 nights in Jan 2024
Response from Emilia Wierzbicka Guest Relations Manager on 31 Jan,2024
Dear Dror,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right next to main station
Stayed 1 night in Jan 2024
Response from Emilia Wierzbicka Guest Relations Manager on 31 Jan,2024
Dear Richard,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind feedback about our hotel has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to Antwerp Central station
Stayed 1 night in Jan 2024
Response from Emilia Wierzbicka Guest Relations Manager on 17 Jan,2024
Dear Richard,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Emilia Wierzbicka Guest Relations Manager on 14 Jan,2024
Dear Sean,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location. Love their skip room service and get a beer option as it saves the environment (the excessive cleaning) and is a win win for client and hotel. Location is excellent and the hotel is top class!
Stayed 2 nights in Jan 2024
Response from Emilia Wierzbicka Guest Relations Manager on 14 Jan,2024
Dear Mark,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your thoughtful feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words about our "Greenstay concept" and hotel have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
No hot water on second day of stay meant myself and my partner had to spend the day in the city dirty. Room was a bit noisy due to location on main road and also straight across the corridor from the breakfast room and lifts. Safe in room didn’t work had to contact reception to fix. Could be a great hotel but lack of attention to detail lets it down.
Stayed 2 nights in Dec 2023
Response from Emilia Wierzbicka Guest Relations Manager on 17 Jan,2024
Dear David,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to complete our Guest Satisfaction Survey.Please accept our sincerest apologies for the inconvenience caused by the hot water outage. I can only imagine the discomfort experienced through-out the day due to this issue. Would you be so kind to contact me for your future stay, so that I can do everything in my power to ensure your future stay is up to standards with the NH experience we usually provide our guests. Once more, please accept our sincerest apologies and we hope to welcome you back in our, or one of our properties around the world.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 Excellent

Martin

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Quick business trip. Hotel has onsite parking, clean and spacious room, with good breakfast options. Did the job very well and fair priced,
Stayed 1 night in Dec 2023
Response from Emilia Wierzbicka Guest Relations Manager on 14 Jan,2024
Dear Martin,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your thoughtful feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emilia Wierzbicka Guest Relations Manager on 14 Jan,2024
Dear Brett,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and outstanding breakfast
Stayed 2 nights in Dec 2023
Response from Emilia Wierzbicka Guest Relations Manager on 14 Jan,2024
Dear Anthony,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words about our breakfast have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 Excellent

Insheik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Insheik,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Quiet Convenient
Very convenient next train station. Quiet and clean with a great breakfast.
Stayed 2 nights in Dec 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear David,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and amazing breakfast
Really close to the train station, walking distance to the old town. Really friendly attentive staff, comfortably rooms and amazing breakfast! Would stay again!
Stayed 1 night in Dec 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Raphael,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Frank,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear James,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, location was excellent and the breakfast was phenomenal. Highly recommended!
Stayed 5 nights in Dec 2023
Response from E on 26 Dec,2023
Dear Muhammad,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

8/10 Good

Lynda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Lynda,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

8/10 Good

William

Stayed 2 nights in Nov 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Willem,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Hiroko

Stayed 1 night in Nov 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Hiroko,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very impressed with this hotel. Next door to the train station, close to lots of restaurants and shopping.
Stayed 1 night in Nov 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Joshua,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

6/10 Okay

Ismail

Stayed 1 night in Nov 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Ismail,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Sarah

Stayed 2 nights in Nov 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Sarah,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is ideal if you’re using the train station. Great breakfast
Stayed 2 nights in Nov 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Christopher,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

8/10 Good

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Hector,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

OUARDA

Stayed 2 nights in Nov 2023
Response from Emilia - Guest Relations on 26 Dec,2023
Dear Ouarda,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Dona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great one night stay! Centrally located. Parking within walking distance!
Stayed 1 night in Oct 2023
Response from Guest Relations on 31 Oct,2023
Dear Dona,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

JAYNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and clean and the parking garage is easy to access. The check in staff were friendly and helpful. The hotel offers a voucher for a free drink in the bar for each day you don't use housekeeping.. but the problem is that the bar never seemed to be open! The one night we got back around 10.30 and decided to have a nightcap and we couldn't get served as they were closing. This is a hotel bar on a Friday night in a major city! As it's next to the station sometimes late in the evening there are some 'characters' hanging around in the street outside. Other than this we enjoyed our stay in this lovely city.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 31 Oct,2023
Dear Jayne,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Gabriel

Stayed 2 nights in Oct 2023
Response from Guest Relations on 31 Oct,2023
Dear Gabriel,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Emeric

Stayed 1 night in Oct 2023
Response from Guest Relations on 31 Oct,2023
Dear Emeric,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a second stay in an NH Collection hotel and it didn’t disappoint. The location was great, the room was perfect and overall the hotel was excellent and I would recommend it. The only issue was my booking from Expedia hadn’t come through to the hotel but they were great and sorted it out quickly.
Stayed 1 night in Oct 2023
Response from Guest Relations on 24 Oct,2023
Dear Joanna,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Tim

Stayed 3 nights in Oct 2023
Response from Guest Relations on 24 Oct,2023
Dear Tim,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel a short walk from the central train station. Check in was easy, the staff helpful. The room was clean and comfortable. It is in the diamond district and a little farther from the historical section than I would have liked. It's still walkable or you can take a bus. We ate in the restaurant. The menu is limited but what we ordered was delicious! I would stay there again.
Stayed 1 night in Oct 2023
Response from Guest Relations on 24 Oct,2023
Dear Maria,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Axel

Stayed 1 night in Oct 2023
Response from Guest Relations on 31 Oct,2023
Dear Axel,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Relations on 31 Oct,2023
Dear Alice,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

HIROTO

Stayed 2 nights in Sep 2023
Response from Guest Relations on 31 Oct,2023
Dear Hiroto,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

2/10 Terrible

Alberto

Business traveller
Liked: Cleanliness
My computer a new MacBook Pro was completely damaged by connecting it to the plug in the room. There was a total blackout in my room due to the electricity problem and not only they had to change me from the room, but also damaged my computer and hotel has not answered to be responsible of my computer loss!! I had a week of meetings in Antwerp and was not able to use my computer and work from the phone. Still expecting management to do something about it .
Stayed 5 nights in Sep 2023
Response from Guest Relations on 31 Oct,2023
Dear Alberto,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. Our GM will stay in touch.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,Emilia WierzbickaGuest Relations

8/10 Good

HUANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Relations on 31 Oct,2023
Dear Huang,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

8/10 Good

Kevin

Stayed 2 nights in Sep 2023
Response from Guest Relations on 31 Oct,2023
Dear Kevin,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located by the Centraal train station, diamond district and zoo. Easy and pleasant walk to old town. Wonderful facilities and beautiful breakfast spread. Great staff.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 31 Oct,2023
Dear Matthew,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

8/10 Good

SIMON

Stayed 3 nights in Sep 2023
Response from Guest Relations on 31 Oct,2023
Dear Simon,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations