Exterior

Reviews of Captain's Hotel

3.5 out of 5
Captain's Hotel
Al Sa'adeh st., Aqaba

Reviews

8.0

Very good

Rating 10 - Excellent. 33 out of 108 reviews" "
Rating 8 - Good. 43 out of 108 reviews" "
Rating 6 - Okay. 23 out of 108 reviews" "
Rating 4 - Poor. 7 out of 108 reviews" "
Rating 2 - Terrible. 2 out of 108 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Tareq, Salem

Liked: Property conditions & facilities
noisy area. Windows do not filter noise from outside. a challenge to have a quiet sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Veronika

Stayed 1 night in Jun 2023

10/10 Excellent

arthur

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Nice rooms. Great location! Gemma at the front desk is particularly helpful and welcoming.
Stayed 2 nights in Mar 2023

6/10 Okay

Ronald

Stayed 2 nights in Mar 2023

10/10 Excellent

Brenda

Stayed 1 night in Mar 2023

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good place in great area of the city
Stayed 1 night in Apr 2022

6/10 Okay

Oscar

Stayed 4 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean and friendly service
Lovely hotel. Super clean and the employee at reception was lovely. She was very helpful.
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a bad hotel The AC not working properly All furniture bad No towels Tub is broken Swimming pool is not clean The filter is not working Poor breakfast I'm not recommending this hotel
Stayed 1 night in Aug 2021

6/10 Okay

Nadeem

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jun 2020

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flexibility and reception. Shower and hair dryer. Restaurant and overall location.
Stayed 1 night in Mar 2020

8/10 Good

ANN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Good location, great value for money.
Stayed 1 night in Feb 2020
Response from Gemma Refugia on 25 Feb,2020
Dear Ann, Thank you for sharing your review and for highlighting our good location. We look forward to welcoming you back in the near future. Kind regards, Gemma

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value no matter how you slice it
Nice place. Great location. Friendly staff. My only beef is the dumb role about not allowing guests to bring food in. Use your overpriced minibar? Thanks but no thanks. Why ruin the otherwise great qualities of the hotel? Breakfast is good and the nice staff working their are super and sweet.
Stayed 2 nights in Jan 2020

6/10 Okay

Evaldas

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from LIZA on 8 Jan,2020
Dear Sir/Madam, Thank you for staying with us recently. We hope that you had an enjoyable and memorable stay at our property and we look forward to welcoming you back in the near future. Kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from LIZA on 18 Nov,2019
Dear Sir/Madam, Thank you for staying with us recently. We hope that you had an enjoyable and memorable stay at our property and we look forward to welcoming you back in the near future. Kind regards

8/10 Good

Tony, Newcastle N Ireland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location great. Unfortunately an overpowering odour of stale cigarette smoke in our non smoking room..got moved..again stale cigarette smell. Uugghhh!
Stayed 1 night in Nov 2019
Response from LIZA on 18 Nov,2019
Dear Sir/Madam, Thank you for staying with us recently. We hope that you had an enjoyable and memorable stay at our property and we already inform the Housekeeping manager with a cigarette smell, actually we are starting to put some sign in non smoking room to avoid this matter. We look forward to welcoming you back in the near future. Kind regards

8/10 Good

Jonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Gemma Refugia on 4 Nov,2019
Dear Jonathan, Thank you for staying with us recently. We hope that you had an enjoyable and memorable stay at our property and we look forward to welcoming you back in the near future. Kind regards, Gemma

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ce location, room and breakfast. Staff helpful
Staff very friendly, professional and helpful with a number of special requests. Nice breakfast and large room with sea view. Only complaints were the tiny shower and the daily wifi passwords that eventually stopped working.
Stayed 3 nights in Oct 2019
Response from LIZA on 12 Nov,2019
Dear Denise, Thank you for staying with us recently. We hope that you had an enjoyable and memorable stay at our property and we look forward to welcoming you back in the near future. Kind regards,

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Gemma Refugia on 4 Nov,2019
Dear Deborah, Thank you for staying with us and we hope that you had a wonderful and memorable stay at our property. Looking forward to welcoming you again soon. Kind regards, Gemma

8/10 Good

Nirit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice
Nice hotel for exelante price. In middle of down town
Stayed 1 night in Oct 2019
Response from Gemma on 15 Oct,2019
Dear Nirit, Thank you for the positive review of our hotel. We are delighted to learn that you were pleased of our hotel, price and the location. We look forward to welcoming you back for another memorable stay with us in the near future. Kind regards, Gemma Refugia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine service, small pool Good rooms.. breakfast is good
Stayed 1 night in Oct 2019
Response from Gemma Refugia on 4 Nov,2019
Thank you for staying with us and we look forward to welcoming you again at our property in the near future. Kind regards, Gemma

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception went out of their way to be helpful and were so pragmatic - for example, it made a huge difference being able to check in early. Overall the location and quality of the hotel means it is great value for money.
Stayed 1 night in Oct 2019
Response from Gemma on 15 Oct,2019
Dear Chris, Thank you for taking the time to share your overall experience following to your recent stay with us. We're thrilled to know that you had a great time with us. Looking forward to welcoming you back in the near future. Kind regards, Gemma Refugia

10/10 Excellent

Lahav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Gemma on 15 Oct,2019
Dear Lahav, Thank you for staying with us and we look forward to your next visit in Aqaba. Kind regards, Gemma

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly went out of there way to help us, great food in the restaurant very good value. Outdoor Pool was a real bonus, would definitely go back.
Stayed 4 nights in Sep 2019
Response from LIZA on 26 Sept,2019
Dear Sir/Madam Thank you for your review and definitely we will share it to our colleague to inspire them more for the extra care they do and for the excellent service which exceed the guest expectation. We do hope that you will visit us again sooner.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old property with tiny rooms
Stayed 2 nights in Sep 2019
Response from LIZA on 25 Sept,2019
Dear Sir/Madam, Greetings from Captain Tourist Hotel. Please to inform that we just finish the renovation in ground floor and lobby and for sure we will have a renovation to the rooms sooner and we will change our old furniture. Thank you for your stay

8/10 Good

Ben

Liked: Cleanliness, staff & service
Nice hotel in Aqaba
The hotel was good, but we were there during Ramadan and construction work was taking place.
Stayed 1 night in May 2019
Response from LIZA on 25 Sept,2019
Dear Mr. Ben, Greetings from Captain Tourist Hotel. First of all we want to thank you for your visit and we apologized if there is some construction upon your stay. We do hope that you will visit us again and we will assure you for a better stay. Thank you.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, room comfort
Lovely stay
Lovely family hotel. Had a lovely time. Staff are very friendly and helpful. Lovely swimming pool. Restuarant has EXCELLENT food. We
Stayed 2 nights in Jul 2019
Response from aiza on 15 Jul,2019
Dear Mr. Geoffrey Greetings from Captain Tourist Hotel Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. thanks for your kind words and we look forward to seeing you again. Best Regards . Aiza

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
good location nice stuff wifi not working well
The WIFI didnt work well at all, the TV didnt work, the room was clean, the staff was nice but the hotel was under renovation and the pool didnt work - and nobody tell us that before, but the hotel is on the center area and its cheap.
Stayed 1 night in Jun 2019
Response from LIZA on 8 Jun,2019
Dear Sir/Madam, Greetings from Captain Tourist Hotel Please kindly accept our apology if we did not satisfied you on your stay. We do hope that you will give us another chance on your next visit, and at that time we will assure that you will have a memorable stay with us. Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean bed and bath room, perfect for a short stay
Stayed 1 night in May 2019
Response from LIZA on 25 May,2019
Dear Sir/Madam, Thank you for your time and good feedback for your stay. And it is our pleasure to be your host again on your next visit.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from LIZA on 16 May,2019
Dear Ms. Cecilia, Thank you very much for your positive words about Captain Tourist Hotel Aqaba . We are happy that you have enjoyed your stay and we’re grateful for your reviews. Thank you again for taking the time sharing your experience and we are looking forward welcoming you back.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from LIZA on 22 May,2019
Dear Ms. Pamela, Thank you very much for your positive words about Captain Tourist Hotel Aqaba . We are happy that you have enjoyed your stay and we’re grateful for your constructive comments. Thank you again for taking the time sharing your experience and we are looking forward welcoming you back.

6/10 Okay

Mr. SALAH

Disliked: Cleanliness, room comfort
Not responsible choice.
Only location is convenient. Hotel needs major renovation
Stayed 1 night in Apr 2019
Response from LIZA on 1 May,2019
Dear Mr. Salah, I would like to thank you for sharing your review here in the Expedia.com, though I wish your stay was better. I took careful notes of the comments you raised and you have our reassurance that concerned department heads are informed and alerted of your review. Each one of them were asked to take your review very seriously. I hope you will reconsider your opinion of our hotel and give us another opportunity to welcome you back again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
The staff made our stay particularly special. The lady on reception (whose name I don't know) was really helpful with advise on the local area. Laith and Hisham were also excellent. Great breakfast. Clean room. Highly recommend. Restaurant staff were also great.
Stayed 2 nights in Apr 2019
Response from LISA on 18 Apr,2019
Dear Ms. Lisa, Thank you so much for choosing to spend your vacation at Captain Tourist Hotel and for leaving us a positive review. We are glad to know that you have enjoyed your stay with us. We also appreciated your comments, We strongly believe that each guest's feedback contributes to our improvement and permanent development. That's why we are always delighted to heard back from our guests. Our entire team is looking forward to welcoming you again and from our side we will definitely do our best to make your next stay even more enjoyable and memorable.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place for visit to Aqaba.
A central location and easy access to restaurants and shopping as well as to the water front made the location great .. Some rooms have a direct view of the Red Sea, others with partial view. Rooms were clean and Tidy. Breakfast room was on the second floor with indoor or outdoor eating space. A nice variety of hot and cold food was available. The front desk reception was efficient and friendly. Other service staff were helpful as well. Would stay there again if ever I need the area.
Stayed 1 night in Apr 2019
Response from LIZA on 10 Apr,2019
Dear Valued Guest, We would like to thank you for taking the time to express your concerns about your experience at Captain Tourist Hotel We are glad to know that you enjoyed our services, especially the personalized service you received from front desk reception. We hope we will have the opportunity to serve you on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room, Clean and Center of Aqaba
Located in the center of Aqaba and surrounded by Mini market, Restaurants, Cafes. Also walking distance to Hilton, Kempinski, Movempick hotels in case you want to visit their restaurants or bars with sea view. Spacious room and bathroom and clean. Rental car service at the lobby is also very convenient. You can also visit Zain Telecommunication company which is across the street from hotel to buy Jordanian sim card.
Stayed 1 night in Mar 2019
Response from LIZA on 10 Apr,2019
Dear Valued Guest, We would like to thank you for taking the time to express your concerns about your stay at Captain Tourist Hotel. We are glad to know that you enjoyed your stay. We do our best to provide you with a hotel that satisfies your needs. It was and will always be our pleasure to ensure your comfort and we look very much forward to welcoming you back at the Captain Tourist Hotel each time you visit Aqaba Jordan.

6/10 Okay

Matthew, Amman, Jo

Liked: Staff & service
For the price this is a good option in Aqaba. Several of the bathroom fixtures were worn, broken and not clean. The location is very convenient. The breakfast was above average for this price hotel in Aqaba. There is no hotel parking but the receptionist directed us to public parking nearby. I would stay here again if I needed an inexpensive hotel.
Stayed 1 night in Mar 2019
Response from LIZA on 10 Apr,2019
Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you will stay again at Captain Tourist Hotel. We sincerely apologies for the inconvenience you experienced in your room related to bathroom. The H&K manager has already informed and he will check the bathroom for and necessary action. We hope we have a chance to host you one more time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, great restaurant, great value for the money. Only con is that the internet connection was flaky at best - the staf did their best to solve the problem but to no avail.
Stayed 5 nights in Feb 2019
Response from LIZA on 13 Mar,2019
Dear Guest Greetings from all of us here at Captain Tourist Hotel! Thank you for taking the time in writing your review about our Hotel. Glad to read that you had a great stay with us and that you really enjoyed your overall time. And about the internet we already discuss it to our management and very soon it will solved and thanks to you. I hope your next visit will be anytime soon and for a longer stay. The team and I look forward to having you again with the promise of a better stay and better internet connection next time. Best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived. No one helped me with my bags. They just watched me struggle. My check in was slow. My shower was broken and water poured all over the floor. I arranged a driver to Petra. They evening staff never informed the morning staff. I complained to the manager in the morning. She did nothing. She just said write your complaints down. Terrible customer service.
Stayed 1 night in Feb 2019
Response from LIZA on 10 Apr,2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Junkii, Ottawa, Canada

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good breakfast, clean and comfortable room. The WiFi login is cumbersome and the WiFi wasn’t working most of the time.
Stayed 1 night in Feb 2019
Response from LIZA on 10 Apr,2019
Dear Guest, Thank you very much for the perfect score and kind words you've given to our hotel, we appreciate your constructive observation as well and we will surely work on continues improvement especially for our Wi-Fi and the good news is now it is working so good. Looking forward to having you back. The team and I will be very happy to see you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad place
The toilet was small and dirty. Decor around was as old as petra and dusty. No bottled water. No kettles.

10/10 Excellent

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice hotel. Great breakfast. The family room we were given had a great view but poor WiFi - we were given the option to move to a room with good WiFi but no view but preferred to stay in the room with the view.
Stayed 1 night in Mar 2018

8/10 Good

Abdulrahman

Liked: Staff & service
Disliked: Room comfort
Medium comfort hotel
Hotel not bad for one night while only visiting the city.

6/10 Okay

Anne, USA

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Good location, but past it's prime
The hotel is heavily used in a busy part of town. We had to find parking, and wait while the staff found us the correct room. We found the bathroom and common areas in need of some updating. The price suggests a more upscale hotel than what we found. It is close to restaurants and shops, but we had to drive quite a way to find a reasonable beach. The real confusion came at check out time, when the staff were not sure how to charge us and later emailed us to exact another charge. We felt the hotel understaffed and didn't really have time for us.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was a little pricey and the is no heater in the pool

8/10 Good

David , Amman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bang smack in the centre of Aqaba
good, clean hotel in the centre of the action. Highly recommend its very good restaurant.

8/10 Good

Andrew, Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
very comfortable and right in the center of town

6/10 Okay

Verified traveller

Loud and creaky.
Unsupervised children in the hallways during all hours of the night. Not recommended if you have small children.

8/10 Good

Zaid, Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel
It was a very nice hotel, my room g Had a beautiful sea view. Staff are nice and helpful Breakfast is delicious.