Independent, Archipelago of Santana hotels

"Fantastic!"

"The hotel is nice, very good location, clean and tidy. The staff is a bit difficult. We had some problems checking in; we paid twice for some water we took from the room's minibar, and the staff, looking at the payment receipt from the app, forced us to pay again. They weren't at all helpful and were very rude."

"I just enjoy staying here overall, but it was surprising to me how it felt like it was built in the 1940s. It had one outlet to the whole entire bedroom. Gaps under the door so that bugs can just come into the bedroom. It was the lowest quality place I’ve ever seen that, but my fiancé felt that it was still a neat place. To stay."

"Unbelievable bad service. From check-in to have someone hitting my door very strongly and opened it at 8 AM. I was sleeping naked. They banged very strongly and never allowed any time to respond before opening the door. I pushed it back and locked it. It was an awful way for someone to wake me up. I had trouble sleeping and meetings with Asia and needed to drive long hours. I couldn't fall asleep again. It was unsafe for me to drive. I had to make so many stops for coffee and washing my face. Endless day. The hotel should really invest on training the staff to avoid such episodes from ever happening again. "

"Friendly staff, very clean and convenient place! We definitely recommend the stay. "