Sun deck

Reviews of Palla Boutique Hotel

3.5 out of 5
Palla Boutique Hotel
Calle Puente Bolognesi 350, Arequipa, Arequipa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 61 out of 84 reviews" "
Rating 8 - Good. 17 out of 84 reviews" "
Rating 6 - Okay. 5 out of 84 reviews" "
Rating 4 - Poor. 0 out of 84 reviews" "
Rating 2 - Terrible. 1 out of 84 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

AMERICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Lynn

Travelled with partner
Nothing of note with this property. Was fine for resting our head for one night.
Stayed 1 night in Nov 2023

10/10 Excellent

marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. The location was close to everything, the room was lovely, the staff were helpful and we loved to chill out on the rooftop and watch the hummingbirds after a long day out sightseeing.
Stayed 2 nights in Oct 2023

8/10 Good

Wynne, Aurora

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was small, but had all basic amenities. Great rooftop terrace. The window opens to the hotel courtyard. No complaints.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great hotel, great service,and good location. My only suggestion would be to make the bathrooms match the look and upscale feel of the rest of the property.
Stayed 2 nights in Aug 2023

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful inside and out. Easy walking distance to everything popular.
Stayed 1 night in Jun 2022

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - highly recommend!
Stayed 2 nights in Dec 2021
Response from Hotel Palla Boutique Team on 10 Jan,2022
Dear Max, thank you for taking the time to review our property. We are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue. We look forward to seeing you on your next trip to Arequipa! All the best from your Hotel Palla Boutique Team.

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Equipo Palla Boutique Hotel on 10 Jan,2022
Estimada Laura, gracias por tomarse el tiempo para evaluar nuestra propiedad. Nos complace que haya encontrado valor y hospitalidad durante su estadía. Nuestro compromiso de invertir en nuestra propiedad continuará. ¡Esperamos verle pronto en su próximo viaje a Arequipa! Todo lo mejor de parte de nuestro equipo de Palla Boutique Hotel.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palla Boutique was a very comfortable. The breakfast was great and in a very convenient location.
Stayed 3 nights in Sep 2021
Response from Palla Boutique Hotel Team on 14 Oct,2021
Dear David, thank you for your positive feedback. We are happy you enjoyed our Peruvian hospitality. Please do not hesitate to reach out to us in case you want to come to visit Arequipa soon again, so we can prepare your stay and try to make it even better! Wishing you a safe trip back home and thank you again for your excellent review. We are looking forward to welcoming you soon again to our Palla Boutique Hotel. All the best Your Palla Team

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Arequipa
Clean, safe, and quiet. Amazing view of the Misti. Very good breakfast
Stayed 2 nights in Dec 2020
Response from Palla Boutique Hotel Team on 4 Jan,2021
Thank you Claudia for your positive review. We are happy you enjoyed your stay at our beautiful Hotel. Looking forward to welcoming you soon again in Arequipa. All the best your Palla Boutique Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Team Palla on 15 Jan,2020
Muchas gracias por su valoración!

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Team Palla on 15 Jan,2020
Muchas gracias por su valoración!

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Team Palla on 15 Jan,2020
Muchas gracias por su valoración!

8/10 Good

Betsy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel
Small, comfortable hotel. Breakfast served on rooftop terrace. Central location. Easy walk to central square.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean.
Beautiful hotel. Close to plaza. Very clean. Eco-friendly. The only thing is hot water you may not get.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Jul 2019
Response from Team Palla on 25 Jul,2019
Thank you so much for your review!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Comfortable room and amenities.
Stayed 1 night in May 2019
Response from Team Palla on 12 Jun,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms. Great food and service. Convenient location.
Stayed 1 night in Mar 2019
Response from Team Palla on 14 Apr,2019
Thank you so much for your review, come back soon!

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Team Palla on 14 Apr,2019
Thank you so much for your review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please refer to the above all points - it was all truly excellent. Very professional staff, good location, good food, clean and well organized.
Stayed 5 nights in Mar 2019
Response from Team Palla on 25 Mar,2019
Thank you so much for your kind words! we are glad you enjoyed your time with us and will always welcome you back with open arms.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service,fantastic hotel ! Very good location.
Stayed 2 nights in Feb 2019
Response from Team Palla on 2 Mar,2019
Thank you so much for your review, come back soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Team Palla on 23 Jan,2019
Thank you so much for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel that is close to everything you want to do and see in Arequipa. Spectacular views from the rooftop terrace. All the staff are very helpful and attentive.
Stayed 4 nights in Dec 2018
Response from Team Palla on 19 Dec,2018
Thank you so much for your kind words! we are happy to know you enjoyed the views from our rooftop terrace and the service we all provide, Palla Boutique Hotel will always welcome you back!

10/10 Excellent

Youngwook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Karina on 29 Sept,2018
Thank you so much for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Team Palla on 26 Sept,2018
Thank you so much for your review!

10/10 Excellent

Kars

Authentic from the outside, modern on the inside
The hotel has an authentic front, but is completely new and much larger than you would expect from the outside. Well build, spotless, very, very comfy bed. We had to leave early to catch a flight and a simple boxed breakfast was prepared. Only thing, the street next to our room was extremely well lid and the curtains did not block all the light at night.
Stayed 1 night in Sep 2018
Response from Team Palla on 13 Sept,2018
We are really thankful with your comment, and wish we continue doing a good job for you!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel in Arequipa
Palla Boutique Hotel was super cute, very clean, and comfortable. The rooftop deck (for breakfast, or just watching the sunset) was great, and the service was incredibly friendly. Plus, with the location just a few blocks off the main plaza, I would definitely suggest this hotel for anyone visiting Arequipa!
Stayed 1 night in Aug 2018
Response from Karina on 29 Aug,2018
Thank you so much for your kind words, we are very happy that you enjoyed breakfast in the rooftop and that you had a good experience with us, we all hope you visit us again soon!

10/10 Excellent

Florie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Palla Boutique Hotel
Amazing experience at Palla Boutique Hôtel. International standards! Friendly staff, English speaking, amazing breakfast, clean and great room, an ideal stay for us! Plus amazing view of the city on the rooftop! Good value for money!!
Stayed 2 nights in Aug 2018
Response from Karina on 1 Sept,2018
Thank you so much for your kind words! we always make an effort to make sure you have the best experience staying with us so it's wonderful to know you enjoyed our breakfast and the service of our staff. Come visit us again, Palla Boutique Hotel will be waiting for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great boutique
excellent all around
Stayed 1 night in Jul 2018
Response from Karina on 29 Jul,2018
Thank you so much for your review!

10/10 Excellent

Kristen, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff with great English spoken at the front desk. Beautiful rooms, comfy beds. Very close to a supermarket and just a few blocks walk to the main square. Staff helped us confirm excursion plans by phoning the company and provided a boxed breakfast as we left for an excursion at 03:30. We came back for a second night here after been away for 1 night in the Colca Canyon and had a welcome back letter in our room. As well our luggage that was stored for free was already waiting for us in our room. We were both very happy with this hotel and would definitely recommend it.
Stayed 1 night in May 2018
Response from Karina on 4 Jun,2018
Dear Ms. Kristen, Thank you so much for your warm review! Here at Palla Boutique Hotel, we don't skimp on any details so you can have the best stay possible, we hope to serve you again in the future and hope you continue to have a great trip.

10/10 Excellent

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel with great service
Stayed 3 nights in May 2018
Response from Karina on 21 May,2018
Dear Mr. Eyal, Thank you so much for the review!, we are glad to know you enjoyed our service and hope to see you back here again soon.

10/10 Excellent

CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are extremely friendly and helpful. Excellent services. We particular like the terrace with excellent views of the three volcanos.
Response from Karina on 8 May,2018
Dear Mr. Wong, Thank you very much for the review, we loved having you both here and are waiting for your return, have a wonderful trip!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The truth
This is the best hotel in town! Fact!
Response from Karina on 6 May,2018
Thank you very much for the review, the Palla Boutique Hotel family will be so happy to hear you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, Great Hotel.
Great hotel. Staff members were professional. From outside you don't give much for the hotel, but once inside it looks great. Breakfast was delicious, great variety. The view from the terrace is amazing. The room is spacious, modern and clean. The only thing that did not work properly was the Wi-Fi. Kept losing connection every time. But other than that I would definitely stay there again.
Stayed 1 night in Jan 2018
Response from Keyla Surco on 10 Jan,2018
thanks for your rating best regard

10/10 Excellent

miguel, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean, confortable, nice place. The staff service very professional and friendly. I recomend it
Stayed 2 nights in Dec 2017
Response from Karina on 5 Jan,2018
Thank you very much for your comment! Here at Palla Boutique Hotel we are very proud of our staff and are glad to know you had a pleasant stay.

10/10 Excellent

Sam, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nicely done
As far as small hotels go, this is a wonderful property done with taste. Rooms are spacious, superclean and staff is examplary. Great roof area for breakfast. Highly recommended....
Stayed 2 nights in Dec 2017
Response from Karina Gómez on 28 Dec,2017
Thanks for the comment, here at Palla Boutique Hotel we make an effort on the details so you can have a better stay, we are happy to read you enjoyed breakfast in the rooftop terrace and hope to see you again soon!

8/10 Good

Debra, Vancouver Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Plaza de Armas
Some great spaces in the hotel including the rooftop patio. Pretty Rooms, linen & beds comfy, very good buffet breakfast included in rate served in the rooftop patio. Just make sure you don't get a room on the second floor, which is actually below the lobby level.
Stayed 3 nights in Nov 2017
Response from Samuel Niño de Guzman on 21 Nov,2017
Dear Debra, Thank you for taking the time to write a review. It is very important for us to know how did you feel here on our hotel. We are working hard to improve every day.

10/10 Excellent

Margarita, Saint Paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique Hotel near the Plaza de Armas
The first stop on our 2 week visit to Peru was Arequipa. Our family of 8 was in town to visit with family for a few days before continuing on with some tours. We stayed in Palla and it was by far the best hotel we stayed in our whole trip. It’s new, well decorated, quiet. It has a beautiful roof top terrace where breakfast is served and in addition couches to sit on, relax and enjoy the views. The hotel is within walking distance to the Plaza de Armas where there are plenty of shops and restaurants to visit. There is a retractable roof that allows sunlight into the hotel by day then closes up at night to conserve heat, a fantastic design! We ate dinner one night at the hotel and the chef did an excellent job! The food was delicious! I have only two complaints and they concern breakfast; the eggs were cold and undercooked and the bacon was particularly salty but, other than that there were plenty of other things to choose from that were good and well presented. Finally, I want to give a shout out to the young man who tended the bar in the evenings ( I’m so sorry but his name escapes me right now) he makes the best pisco sours we have ever had and was generous enough to share his recipe and technique for making them. Overall, We want to thank all the staff at Palla for making our stay in Arequipa a very pleasant and happy experience! Thank you!
Stayed 3 nights in Oct 2017
Response from Karina Gómez on 5 Nov,2017
Dear Margarita, Thank you for your kind review!. We are so glad you consider Palla Boutique Hotel as the best hotel on your trip, we do take pride on the service we provide (including Adrian´s pisco sours and Carlos´s food), we have taken note of your suggestions concerning breakfast service and hope to see you again soon!

10/10 Excellent

Frida, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in convenient location
We enjoyed breakfast on rooftop patio with a lovely view. A short walk to all the sites
Stayed 2 nights in Oct 2017
Response from Samuel Niño de Guzman on 5 Nov,2017
Dear Ms. Frida Thank you for taking the time to write a review. We are glad to know that you liked the hotel. We hope to see you again.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique hotel in great location
Loved the serene atmosphere at this small, lovely hotel. Quiet, clean, and an exceptional value. The bathrooms use Grohe faucets, and were therefore the best showers we had in Peru. Very well located, convenient to Plaza de Armas and many other sights. Very good breakfast.
Stayed 1 night in Sep 2017
Dear Dave, We are so happy to hear you enjoyed your stay here at Palla Boutique Hotel, a lot of thought went into the design of our small but cozy establishment so we are so glad you consider our showers the best you had in Perú. We hope to see you again soon and hope you had a nice safe trip back home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot!
Great place to stay in Arequipa. The rooms were warm and had great showers. The breakfast was excellent. Check in was a little awkward but other than that our stay was great.
Stayed 1 night in Sep 2017
Thank you very much for your review, we will let the kitchen staff know how much you enjoyed their breakfast and strive to improve on all other areas for next time you visit, have a nice day!

6/10 Okay

Nora, Montréal

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beautiful hotel but terrible matress, could sleep
What a pity, the hotel is beautiful, the furnitures are nice, the breakfeast is good, but the matress, one of the most important thing of an hotel, was awful. It was more than firm. My husband who use to like firm matresses couldn't sleep either and woke up with pains on his body.
Stayed 2 nights in Sep 2017
Response from Karina Gómez on 8 Nov,2017
We are sad to hear about your experience with the mattress and thank you so much for bringing this issue to our attention, there is always room for improvement and we will be taking the necessary steps to remedy this situation.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel. Very nice room (we stayed in a Junior Suite). Great breakfast on the beautiful roof-top terrace. Very recommendable place.
Stayed 3 nights in Sep 2017
Dear Simon, Thank you very much for your review, the staff here at Palla Boutique Hotel is particularly proud of our roof-top terrace and will be glad to hear how much you enjoyed your stay.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from Team Palla on 2 Mar,2019
Thank you so much for your review!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful roof top deck with unbelievable views
Great place and super convenient location!
Stayed 2 nights in Aug 2017
Response from Team Palla on 2 Mar,2019
Thank you so much for your review!

10/10 Excellent

kwok ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good and helpful hotel
Staff is helpful. Great Roof restaurant to enjoy the breakfast. The food is good Room is clean and big enough. WIFI is OK The hotel is stylish.
Stayed 3 nights in Jul 2017
Thank you very much for your review

10/10 Excellent

older traveler , Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel in Arequipa.
Friendly and helpful staff. Gorgeous rooftop for breakfast. Light jazz plays offering affordable and relaxing respite after month of solo travel through Peru
Response from Maria del Carmen - Front desk on 22 Jul,2017
Dear, Every Team Palla are so happy to service you. See you in a next opportunity with pleasure. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to main square
After hiking the Colca Canyon, the hotel was a welcome change. Rooms well appointed and great location. Staff very attentive and breakfast on the rooftop terrace was delicious.
Response from Team Palla on 2 Mar,2019
Thank you so much for your review, we are glad you enjoyed your time with us and hope you come back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Great location. Very warm friendly hotel.
Response from Team Palla on 2 Mar,2019
Thank you so much for your review, we are glad you enjoyed your time with us and hope you come back soon!