Reception

Reviews of Medallion Inn & Suites

3.5 out of 5
Medallion Inn & Suites
16710 Smokey Point Blvd, Arlington, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 658 out of 1508 reviews" "
Rating 8 - Good. 498 out of 1508 reviews" "
Rating 6 - Okay. 208 out of 1508 reviews" "
Rating 4 - Poor. 85 out of 1508 reviews" "
Rating 2 - Terrible. 59 out of 1508 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful except breakfast was cold.
Stayed 3 nights in May 2024

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Easy access to the highway, nice and quiet, comfortable beds, clean and friendly staff.
Stayed 1 night in May 2024

8/10 Good

Fraser

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Nice pool. Here for a dance convention and was an excellent place to retreat at night.
Stayed 2 nights in May 2024

10/10 Excellent

Zaritza, Auburn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experiences
Stayed 1 night in May 2024
Response from Management on 20 May,2024
Thank you for taking the time to leave us an awesome rating and great review. We are pleased you had an enjoyable stay and look forward to welcoming you back in the near future. Take care.

10/10 Excellent

ZHIXUAN

Travelled with family and small children
Liked: Property conditions & facilities
Great location and clean.
Stayed 1 night in May 2024
Response from Management on 20 May,2024
Thank you for your review and rating. We hope that the next time you are in town you choose to lodge with us. Safe travels!

10/10 Excellent

Anthony, waco

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from GM on 15 May,2024
Thank you for taking the time to give us your valuable feedback about your recent stay. It is so pleasing to see that your visit at our property was up to the mark. Our entire staff would like to thank you for your generous ratings as we strive to continually provide 5-star guest service. We hope you will give us the opportunity to host you again in your future stays. Thank you for your business and we hope to see you again soon!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenience
Stayed 1 night in May 2024
Response from GM on 14 May,2024
Thank you sincerely for sharing your review with us. The entire team is grateful for your outstanding rating. We eagerly anticipate the opportunity to host you again during your future stays. Your continued support means the world to us, and we can't wait to welcome you back soon.

10/10 Excellent

Tarah

Travelled with family and small children
We love coming here for a staycation do the kids can swim. The front desk staff is top notch
Stayed 1 night in May 2024
Response from GM on 14 May,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. Our pride lies in the Medallion Inn and Suites and the services that we offer to our esteemed guests. We are so glad you enjoyed your stay. We're excited to offer you excellent accommodations and experiences every time you visit.

10/10 Excellent

Melissa

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful. Kitchen was not well equipped.
Stayed 1 night in May 2024
Response from GM on 14 May,2024
Thank you for taking the time to share your experience with us. Your feedback is important. We strive to provide the best experience for our guests and your feedback helps us achieve that. We hope to see you again soon!

6/10 Okay

Sherrie

Travelled with family
Liked: Property conditions & facilities
=Nice hotel. I would have enjoyed my stay more had I requested an ADA unit for my 92 year old mother who found the bed height and the low toilet problematic.
Stayed 1 night in May 2024
Response from GM on 14 May,2024
We appreciate you taking the time to share your review with us. Our entire staff thank you for your rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you that we are taking gradual steps in upgrading our property and working diligently with our staff on maintenance and cleanliness issues. On that note, we hope you will choose to stay with us again in the future so we can provide you with an even better experience. Thank you for your valuable feedback. We are looking forward to accommodating you again. Take care!

10/10 Excellent

Angie

Liked: Cleanliness, property conditions & facilities
Second time we have stayed here while we are in town for one of our children’s activities. Conveniently located, nice staff, and affordable.
Stayed 1 night in May 2024
Response from GM on 14 May,2024
Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.

10/10 Excellent

Shelby

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 14 May,2024
Thank you for taking the time to give us your valuable feedback about your recent stay. It is so pleasing to see that your visit at our property was up to the mark. Our entire staff would like to thank you for your generous ratings as we strive to continually provide 5-star guest service. We hope you will give us the opportunity to host you again in your future stays. Thank you for your business and we hope to see you again soon!

10/10 Excellent

Gerardo

Stayed 1 night in Apr 2024
Response from GM on 14 May,2024
It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. Our location is one of the prime locations given its I-5 accessibility to many attractions in the area and our hot breakfast has proven to be quite a hit! We have always ensured to provide the best quality services at moderate prices. We hope you will give us the opportunity to host you in your future stays. Thank you for your business and we look forward to seeing you soon.

10/10 Excellent

Brenda, Covington

Liked: Cleanliness, property conditions & facilities
The hotel was very clean, the bed/pillows comfortable, the area is very quiet and staff was helpful and friendly.
Stayed 1 night in May 2024
Response from GM on 8 May,2024
We are delighted to hear that your recent stay with us met your expectations. On behalf of our entire team, we sincerely appreciate your positive feedback and generous ratings. Our convenient location along I-5 provides easy access to various attractions in the area, and we're thrilled that our hot breakfast has been well-received by our guests. Maintaining high-quality services at affordable prices has always been our priority. We eagerly anticipate the opportunity to welcome you back for future stays. Thank you for choosing our property, and we can't wait to have you with us again soon!

8/10 Good

Debi

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was my second stay at the Hotel It was frustrating that the shower head sprayed water more like a mist Biggest complaint is I paid for a room with WiFi and we couldn’t get anymore than 2 little bars My daughter Called down to the front desk but didn’t get any real help with rectifying it. I had to run off of data.
Stayed 1 night in May 2024
Response from GM on 8 May,2024
Thank you for sharing your review with us. We deeply value your feedback, and our entire team extends our gratitude for your rating. While we're glad to hear about your experience, we also regret that certain aspects of our property did not meet your expectations during your stay. Please know that we are committed to continuous improvement, and we are actively working to upgrade our facilities and enhance our hotel rooms to ensure a superior experience for all our guests. We sincerely hope that you will consider staying with us again in the future, as we are dedicated to providing you with an even better experience next time. Thank you once again for your feedback, and we look forward to the opportunity to exceed your expectations on your next visit.

4/10 Poor

Matthew

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
Under new ownership that is cheap and disappointing. No drinking water readily available and we had to go down all the way to the gym to get to drinking water that had small dinky cups of which we couldn't take back to our room. The fridge wasn't cold, there were annoying sounds from the appliances at night which made it hard to sleep. Our room was next to the parking lot which was a bit noisy too. Bar closed too early at 9pm. Seriously on a Saturday night? Pool was small and hot tub didn't bubble. Quite a letdown
Stayed 1 night in May 2024
Response from GM on 6 May,2024
We've taken note of the series of reviews you've left for various establishments you've visited over the past month, and we're genuinely sorry to learn about the negative experiences you've encountered. Your feedback is incredibly important to us as we continuously strive to enhance our services. If there are particular issues you'd like to delve into or if you have suggestions on how we can improve, please don't hesitate to get in touch with us. We're committed to listening to your concerns and making your next visit a much more positive one. Furthermore, we've also observed that some of your recent reviews contain details regarding staff that appear to be inaccurate. While we value your feedback, it's crucial to ensure that it accurately represents the situations you've encountered. If there are specific incidents you'd like to discuss or clarify, we encourage you to reach out to us directly. Your perspective is important to us, and we're dedicated to addressing any concerns you may have. We value all guests and aim to provide a positive experience for everyone, but it seems that our establishment may not meet your expectations. We believe it's best for both parties to explore alternative options for accommodations that better align with your preferences and needs. Thank you for your understanding.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, property conditions & facilities
The general manager was very, very efficient and helpful. The staff was very polite and accommodating.
Stayed 1 night in May 2024
Response from GM on 8 May,2024
Thank you for taking the time to give us your valuable feedback about your recent stay. It is so pleasing to see that your visit at our property was up to the mark. Our entire staff would like to thank you for your generous ratings as we strive to continually provide 5-star guest service. We hope you will give us the opportunity to host you again in your future stays. Thank you for your business and we hope to see you again soon!

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, friendly and helpful staff
Stayed 2 nights in May 2024
Response from GM on 8 May,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. Our pride lies in the Medallion Inn and Suites and the services that we offer to our esteemed guests. We are so glad you enjoyed your stay. We're excited to offer you excellent accommodations and experiences every time you visit.

6/10 Okay

Armando

Travelled with group
Liked: Cleanliness, amenities
Everything is cool except the TV sometimes malfunction
Stayed 1 night in Mar 2024
Response from Management on 6 May,2024
Thank you for your feedback. We appreciate it and will communicate the TV issue with our maintenance team to better enhance the stay of our future guests. Take care.

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities
Fitness center, pool , jacuzzi. Chinese restaurant in the lobby. Nice bed, clise toball amenities in town.
Stayed 4 nights in Apr 2024
Response from Management on 6 May,2024
Hello Terry,We greatly appreciate you taking the time to leave us a great review and an awesome rating. We are pleased to read that the amenities we offer, met your expectations. We look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
👍👍👍
Stayed 2 nights in Apr 2024
Response from Management on 6 May,2024
We are pleased to see that you enjoyed your stay. We look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Management on 4 May,2024
Thank you for taking the time to leave us a great review! We appreciate your feedback and look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Cory

Liked: Cleanliness, property conditions & facilities
It’s a nice hotel at a fair price, but the staff have been excellent and there’s a restaurant and bar in the lobby. It’s down town Smokey point so there’s everything you want a couple minutes away. From shopping to casinos. Great place.
Stayed 2 nights in Apr 2024
Response from Management on 4 May,2024
Hello Cory,Thank you for taking the time out of your day to leave us a great rating and review. We are pleased to know that you found your stay with us to be pleasant. We appreciate your feedback and look forward to welcoming you back in the near future. Take care.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Roomy & sunny. Towels were thin. Staff were very pleasant. Breakfast was ample & good.
Stayed 2 nights in Apr 2024
Response from Management on 4 May,2024
Thank you for taking the time to leave us a great rating and review. We are pleased that our staff was a highlight throughout to stay with us. We look forward to welcoming you back on your next stay. Take care!

10/10 Excellent

Miranda

Stayed 5 nights in Apr 2024

8/10 Good

Karen

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about the stay at the hotel. I was on the pet friendly floor, we had great access, the room was spacious and clean, the employees were friendly. But there is a business next door, very close, that had large trucks dropping off supplies and a forklift scuttling about, less then 40 feet from our room late at night. After 10:00pm till midnight and very early in the morning 5:00am. One morning the supplies they dropped shook the whole room. I would stay again and I would refer the hotel but let everyone know to ask for a room on the other side of the hotel.
Stayed 2 nights in Apr 2024
Response from Management on 6 May,2024
Thank you for taking the time to leave us a review and rating. Your feedback has been noted and will be used to help us enhance the stay of our future guests. We look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Carter

Liked: Amenities
Close to the freeway but quiet
Stayed 1 night in Apr 2024
Response from Management on 4 May,2024
Thank you Carter for taking the time to leave us a great review and rating We appreciate your feedback and hope that the next time you are in town you choose to lodge with us. Take care.

2/10 Terrible

Audrey

Stayed 1 night in Apr 2024
Response from Management on 4 May,2024
We apologize that we did not meet your expectations. Please contact us directly if you have any further questions or concerns. Take care.

6/10 Okay

Teresa

Travelled with partner
Didnt like when you looked out the window it looked like a homeless camp had been set up out there.
Stayed 1 night in Apr 2024
Response from Management on 6 May,2024
Thank you for your feedback. Your feedback will help us improve the stay for our future guests. Take care.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Management on 29 Apr,2024
Thank you for taking the time to leave us a great review and an awesome rating. Your feedback is valuable to us. We look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
This is a great motel, really nice people and very helpful.
Stayed 1 night in Apr 2024
Response from Management on 27 Apr,2024
Hello Kenneth,Thank you for taking the time to leave us a rating and review. We greatly appreciate your feedback and look forward to welcoming you back on your next stay. Take care.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in a d check out process was quick and easy. Very clean. Comfortable bed and pillows. Loved the coi pond out front with the fountain.
Stayed 3 nights in Apr 2024
Response from Management on 24 Apr,2024
Thank you, Crystal, for taking the time to leave us a review and an awesome rating. Your feedback is greatly appreciated and we look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Electsyx

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I enjoy staying at this hotel. Staf is always friendly and helpful. Thank you!
Stayed 1 night in Apr 2024
Response from Management on 24 Apr,2024
Thank you for taking the time to leave us a great review and rating. We greatly appreciate your feedback. We are glad to hear that you enjoyed your stay and the customer service that was given to you during your stay. We hope to see you back in the near future. Take care.

10/10 Excellent

Caiden

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 24 Apr,2024
Thank you for taking the time to leave us a great rating. We greatly appreciate it and look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 24 Apr,2024
Thank you, Romeo, for taking the time to leave us an excellent rating. We greatly appreciate it and hope that the next time you are in town, you choose to lodge with us. Take care.

10/10 Excellent

Kenneth, Harrisburg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The clerk was ready for me the second i walked in the door. The room was already assigned, key cards were activated, and paperwork was printed. All i had to do is show id and credit card
Stayed 2 nights in Apr 2024
Response from Management on 25 Apr,2024
Hello Kenneth,Thank you for taking the time to leave us a great rating and review. Your feedback is valuable to us and we are pleased to know that your check-in process was a breeze. We strive to have a repetitive smooth check-in for all our guest. We look forward to welcoming you back in the near future. Take care.

8/10 Good

Romana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located in Arlington. Not too far from Walmart, premium outlets, two nice casino resorts, family-owned restaurants, gas stations, Dollar Tree and many other. Staff are courteous and efficient. Breakfast is decent. The room I had was spacious and clean. Ample, free parking spaces. Near main freeways. Not too far from tulip fields.
Stayed 4 nights in Apr 2024
Response from Megan Front Desk on 20 Apr,2024
Thank you for taking the time to share your experience with us. we are thrilled to hear our location was ideal for your stay in Arlington.We are delighted to that you enjoyed our spacious and clean room. Its wonderful to know that you appreciated the ample free parking. Your kind words mean a lot to us and we are grateful for your feedback. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards,

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Management on 19 Apr,2024
Thank you for taking the time to leave us a great rating. We appreciate your feedback and look forward to hosting you again on your next stay. Enjoy the sun!

8/10 Good

Mark Alson, HARRISBURG

Liked: Cleanliness
Stayed 8 nights in Apr 2024
Response from Management on 19 Apr,2024
Hello Mark,Thank you for taking the time to leave us a great rating! We appreciate your feedback and look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This stay was so pleasant! The desk clerk handled a problem with our room quickly and to our benefit. She has excellent customer service skills! The room was clean and attractive. The area was safe and convenient for us. We will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Management on 17 Apr,2024
Hello Norma,Thank you for taking the time to leave us an AWESOME rating and review. Its great to hear that you received exceptional customer service from our staff during your stay. We strive to provide all our guests with a memorable and enjoyable experience, and it is rewarding to know that we succeeded in your case. We look forward to welcoming you back in the near future. Take care.

6/10 Okay

jennie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Management on 13 Apr,2024
Thank you, Jennie, for taking the time to rate our Hotel. We appreciate your feedback and look forward to hosting you on your next visit. Take care.

10/10 Excellent

Ruben

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Apr 2024
Response from Management on 13 Apr,2024
Thank you, Ruben, for taking the time to leave us an awesome rating! We hope to see you back here with us again, in the near future. Take care.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with larger rooms. Clean, and comfortable bed. Average breakfast, but nice to have before leaving on the next leg of our trip. Good place to stay near the I-5.
Stayed 1 night in Apr 2024
Response from Management on 13 Apr,2024
Hello Jane. Thank you for taking the time to leave us a great rating and review. We greatly appreciate your feedback and are happy to hear that you enjoyed your stay. We hope that the next time you are in town, you choose to lodge with us. Take care and safe travels.

10/10 Excellent

Laura

Stayed 1 night in Apr 2024
Response from Management on 29 Apr,2024
Thank you Laura for taking the time to leave us a great rating. We are pleased that you enjoyed your stay and look forward to seeing you, the next time you are in town. Take care.

8/10 Good

Steve

Business traveller
Liked: Cleanliness
Disliked: Amenities
A fair value accommodation for its price point.
Stayed 1 night in Apr 2024
Response from Megan Front Desk on 8 Apr,2024
We are thrilled to see that you have given our hotel a rating of 4 out of 5. Your feedback is valuable to us, and we are pleased that you consider us a fair value accommodation. We hope to have the pleasure of hosting you at our hotel again in the near future.

10/10 Excellent

Angela K

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
As usual, friendly staff at check in! Trinity was very welcoming and efficient. Room was clean and ready as always! I look forward to staying here each week for a work obligation!!
Stayed 1 night in Apr 2024
Response from GM on 4 Apr,2024
Angela, we're delighted to hear that you had another pleasant experience with us! Trinity and our entire team strive to provide a warm welcome and efficient service to all our guests. It's wonderful to know that you consistently find your room clean and ready for your stay. We truly appreciate your loyalty and look forward to hosting you each week for your work obligation. If there's anything we can do to make your stays even more enjoyable, please don't hesitate to let us know. Thank you for choosing us as your home away from home!

10/10 Excellent

Terry, Livonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time staying here and the staff were exceptionally kind and accommodating. The exterior landscaping really shows northwest style. Will definitely stay here next time in Arlington/Smokey Point.
Stayed 6 nights in Mar 2024
Response from GM on 4 Apr,2024
We're thrilled to hear that your first stay with us was a memorable one! It's wonderful to know that our staff's kindness and hospitality made a positive impression on you. We take pride in our exterior landscaping, reflecting the unique style of the Northwest region. Thank you for noticing and appreciating these details. We can't wait to welcome you back during your next visit to Arlington/Smokey Point. Your kind words mean a lot to us, and we look forward to providing you with another great experience.

8/10 Good

Ernie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here before. The room was clean, well stocked and the breakfast is pretty good with a range of items. I got in late and left somewhat early, just after the breakfast was put out. The room was quiet, I didn't even know the adjacent room was occupied until I left and saw a 'Do Not Disturb' sign on their door. I will plan to stay here again when I am in the area.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr,2024
We are delighted to hear that your recent stay with us met your expectations. On behalf of our entire team, we sincerely appreciate your positive feedback and generous ratings. Our convenient location along I-5 provides easy access to various attractions such as the Seattle Premium Outlets in the area. We're also thrilled to hear that our hot breakfast has been well-received by our guests. Maintaining high-quality services at affordable prices has always been our priority. We eagerly anticipate the opportunity to welcome you back for future stays. Thank you for choosing our property, and we can't wait to have you with us again soon!

4/10 Poor

John

Very odd my phone won't work in the building, I feel very weird inside as well.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr,2024
We're sorry to hear about your experience with your phone and how you're feeling inside the building. It's important to us that all our guests feel comfortable and at ease during their stay especially in circumstances where they appear intoxicated. If there's anything specific we can assist you with or if you have any concerns, please don't hesitate to reach out to our staff, and we'll do our best to help resolve your phone issues. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Carylaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
king bed was comfy . room extremely clean , friendly staff, great breakfast food, pool was ok but the time we stayed Easter weekend, lots of kiddos at hotel and pool! easy check in/ out
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr,2024
We're thrilled to hear that you found your king bed comfortable and your room exceptionally clean during your stay. Our friendly staff takes pride in ensuring a welcoming experience for all our guests, and we're delighted that you enjoyed our breakfast offerings. It's great to hear that your check-in and check-out processes were easy and hassle-free. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay soon!