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"Lobby area could be cleaner "

"Great location, clean but too small kind of claustrophobic "

"GYM can be improve a bit but still good . Shopping is great & easy to walk everywhere. Many good restaurants & cafe . Amazing hotel , will go back to stay there next time in Japan ! "

"This was a nice property, and we would stay there again. Some of the staff were marginally friendly, however. Also, any rowdy guests should be kicked out or reported to the police. This was a nighttime lobby issue."

"Amazing hotel overall. The hotel room was large enough for 3 people to stay in there comfortably. Amenities were very clean and I am very particular about restrooms. There is a great view of the city as well! This really exceeded expectations! Great location to get around, but it is Shinjuku so just be aware there are lots of late night shenanigans with crowds. However, you don't hear it from the hotel."

"Exceptional staff 5 star service, airport limousine bus drop off/pick up at hotel, subway station close by,” easy access to all of Tokyo. "

"I stay here all the time this place is fantastic. Tons of great little restaurants all around you can’t beat it."

"The staff was extremely friendly and welcoming, the turndown service and cleaning team did an amazing job, the hotel is extremely close to train stations. I will definitely be returning."

"Beautiful, clean and amazing staff "