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Reviews of Hampton by Hilton Ashford International

3 out of 5
Hampton by Hilton Ashford International
Victoria Road, Ashford, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 193 out of 329 reviews" "
Rating 8 - Good. 81 out of 329 reviews" "
Rating 6 - Okay. 28 out of 329 reviews" "
Rating 4 - Poor. 16 out of 329 reviews" "
Rating 2 - Terrible. 11 out of 329 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Very nice hotel clean . Breakfast was excellent. Pillows were very soft and mattress was very hard.
Stayed 1 night in Apr 2024
Response from AK on 22 Apr,2024
Dear Andrew,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

6/10 Okay

Wing Yan

Disliked: Property conditions & facilities
Nice budget hotel in Kent with basic supplies and facilities. Parking is not included in the room fee, cost £12 per night. Fair breakfast buffet options.
Stayed 1 night in Apr 2024
Response from Waseem Saiyed on 3 Apr,2024
Dear Wing, Greetings from Hampton By Hilton Ashford International Thank you for sharing your experience with us, we are delighted that you had a wonderful experience at The Best Address. Once again, thank you for your feedback and we hope to host you again soon. Best Regards, Waseem Saiyed Deputy General Manager

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a fabulous location, easy parking, comfortable rooms, lovely breakfast… we would very much recommend a visit to the brewery opposite the hotel, and sample some of there beers & food 👍👍👍
Stayed 1 night in Mar 2024
Response from Waseem Saiyed on 19 Mar,2024
Dear Chris, Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again. Best Regards, Waseem Saiyed Deputy General Manager

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to pay high rate for parking.a minus .
Stayed 1 night in Feb 2024
Response from AK on 19 Feb,2024
Dear Gail,Thank you so much for taking your time to rate and review your stay with us. We are glad to see high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

2/10 Terrible

Denton

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from AK on 5 Feb,2024
Dear Mr Denton,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team.I am investigating your complaint and will try to come back to your email in 2 working days.Kind Regards,Arshad Khan

6/10 Okay

Giverny

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from AK on 30 Jan,2024
Dear Giverny,Many thanks for your rating and review, please let us know how e can make your stay more comfortable on a future visit.We look forward to hear back from you.Kind regards,Arshad

6/10 Okay

Lee

Business traveller
Liked: Cleanliness, staff & service
the walls are so thin you can hear everything from the rooms on either side - not ideal for families on a friday night
Stayed 1 night in Jan 2024
Response from AK on 25 Jan,2024
Dear LeeMany thanks for your rating and review, we are sorry to hear you found our walls to be thin, our rooms are made from pre made pods which are quite a good resistant to sound as even though we are located on main road, we do not have sound complaints. we hope to welcome you again in near future.Kind regards,Arshad

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness
Did the job but functional - not great
Beds not very comfortable, particularly the sofa bed for the 3 person. Charged twice for room between Hotels.com and the hotel. It was resolved but hard work. It’s a hotel to stay in for work or a connection point for an early Eurotunnel, as we did. Other surprise was an extra £12 for overnight parking. I think that’s excessive?
Stayed 1 night in Jan 2024
Response from DGM on 21 Jan,2024
Dear Ian, Greetings from Hampton By Hilton Ashford International Thank you for sharing your experience with us. We have shared your feedback with the appropriate hotel team to ensure the necessary measures have been put in place regarding our services. We also want to bring it your notice that our bed and mattress is a Hilton International approved and you will find similar quality in all Hampton hotels we do understand that it didn't meet your expectations as bed preference varies from person to person, We charge car parking as a separate charge because we have limited parking on site and we request all our guest to pre book it. Due to limited number of car park spaces this supplement is not added to the room rate and charged separately only to the guest who wish to use it.Once again, thank you for your feedback and we hope to host you again soon. Best Regards, Waseem SaiyedDeputy General Manager

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Bertrand Sourdat on 17 Jan,2024
Dear Matthew,Thank you for taking the time to give us a rating.Unfortunately it seems that we did not quite manage to wow you on this occasion.We are sorry and we hope that you will give us another chance to change your mind about us.Thank you,Kind regardsBertrandNight Manager

10/10 Excellent

Tasneem

Stayed 1 night in Jan 2024
Response from Bertrand Sourdat on 17 Jan,2024
Dear Tasneem,Thank you for taking time to give us a rating.We are delighted to see that you have fully enjoyed your stay with us.We sincerely hope to welcome you again soon.Thank you,Kind regards,BertrandNight Manager

10/10 Excellent

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AK on 2 Jan,2024
Dear Robert,Thank you for your ratings, we are glad to see everything went fine with your stay and we hope to welcome you again in near future.Kind regards,Arshad

8/10 Good

Wayne

Stayed 1 night in Nov 2023
Response from Ak on 11 Dec,2023
Dear Wayne,Thank you for your ratings, we are glad to see your ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from AK on 19 Feb,2024
Dear Richard,Thank you for taking your time to rate your stay with us, we are glad to see high ratings and we hope to welcome you again soon in near future.Kind regards,Arshad Kahn

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AK on 16 Nov,2023
Dear Ian,Thank you for your ratings, we are glad to see high ratings and we hope to welcome you again soon.Kind regards,Arshad

8/10 Good

Elizabeth

Stayed 1 night in Nov 2023
Response from AK on 11 Dec,2023
Dear Elizabeth,Thank you for your ratings, we are glad to see high ratings. We hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AK on 14 Nov,2023
Dear Joanna,Thank you for your ratings, we are glad to see high ratings and we hope to welcome you again soon.Kind regards,Arshad Khan

10/10 Excellent

Athol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and good bed
Stayed 1 night in Nov 2023
Response from Waseem Saiyed on 12 Nov,2023
Dear Guest, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager

4/10 Poor

Tiffany

Liked: Cleanliness, staff & service
Disliked: Amenities
At first glance this hotel is spotless and modern and the staff are all so friendly, we thought we'd found a gem. It took us a while to find the parking as no directions on booking confirmation or website - off George Street. Sadly it was the worst night sleep we'd had in a long time. The pillows were nice but the matress was rock hard and they put a king size duvet inside a queen size duvet cover, on a queen size bed. The room had such a clinical smell you could taste it and the windows didn't open, nor did the extractor in the bathroom work. The breakfast was poor quality and we're glad we didn't pay extra for it. The staff in the morning smothered people a little bit too which was offputting. Sadly wouldn't return.
Stayed 1 night in Nov 2023
Response from Team Hampton on 5 Nov,2023
Thank you for choosing to stay with us and for sharing your experience. We do appreciate your comments and we will take your feedback on board. We are certain that this will help us to improve the quality of facilities and services that we offer to our guests, however as a Hampton we are a limited-service hotel in which food and beds are standard for Hamptons,Kind Regards

8/10 Good

Sharon

Stayed 1 night in Nov 2023
Response from AK on 3 Nov,2023
Dear Sharon,Thank you for taking your time to rate your stay with us, We are glad to see good scores and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AK on 1 Nov,2023
Dear Richard,Thank you for your ratings, we are glad to see your high scores and we hope to welcome you again soon.Kind regards,Arshad Khan

10/10 Excellent

Temilade

Stayed 1 night in Oct 2023
Response from AK on 30 Oct,2023
Dear Temilade,Thank you for your ratings, we are glad to see you have enjoyed your stay with us and we hope to welcome you back soon.Kind regards,Arshad

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from AK on 20 Nov,2023
Dear Peter,Thank you for your ratings, we are glad to see high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

4/10 Poor

Danny

Stayed 1 night in Oct 2023
Response from Ak on 30 Oct,2023
Dear Danny,Thank you for your ratings, we hope to welcome you again in near future.Kind regards,Arshad Khan

8/10 Good

Meshaal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Oct 2023
Response from AK on 25 Oct,2023
Dear Meshaal,Thank you for your review and ratings, we are glad to see you found our location to be perfect for your visit. we hope to welcome you again in near future.Kind regards,Arshad Khan

8/10 Good

Babatunde

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton
It was lovely,cosy and relaxing.
Stayed 1 night in Sep 2023
Response from AK on 5 Oct,2023
Dear Babatunde,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad

10/10 Excellent

Fernando

Stayed 1 night in Sep 2023
Response from AK on 2 Oct,2023
Dear Fernando,Thank you for your ratings, we are glad to see your high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AK on 26 Sept,2023
Dear Michael,Thank you for your ratings, it is very much appreciated by the team and I, We look forward to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Cherelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy spot near outlet
The hotel staff were friendly and willing to help. The facilities were clean and modern. The room was a good size. We enjoyed our stay and would return.
Stayed 1 night in Sep 2023
Response from AK on 18 Sept,2023
Dear Cherelle,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad

6/10 Okay

Jason

Stayed 1 night in Sep 2023
Response from AK on 18 Sept,2023
Dear Jason,Thank you for rating your stay with us, I am sorry to read low ratings and we were unable to meet your expectations. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Arshad Khan

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay - Good location
We really enjoyed our stay here. Beds were very comfortable, room was spacious and clean. Breakfast was varied and very good quality.
Stayed 2 nights in Sep 2023
Response from AK on 11 Sept,2023
Dear Sara,Thank you fo ryour review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

8/10 Good

Khalid

Stayed 2 nights in Jan 2023
Response from AK on 2 Oct,2023
Dear Khalid,Thank you for your ratings, we are glad to see your ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ak on 6 Sept,2023
Dear Guest,Thank you for your ratings, we are glad to see you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice 1 night stay in Ashford
The room was very nice and comfortable. Bathroom was nice but would like to have toilet brush to clean front of bowl when necessary. The included breakfast was very good with lots of options and staff very friendly and helpful. It is very close to the train station and Outlet Centre. I would stay here again
Stayed 1 night in Sep 2023
Response from Ak on 4 Sept,2023
Dear Claire,Thank you for your wonderful review, it is very much appreciated by the team and I, We hope to welcome you again soon.Kind regards,Arshad Khan

10/10 Excellent

fabrice

Stayed 1 night in Aug 2023
Response from AK on 1 Sept,2023
Dear Fabrice,Thank you for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

6/10 Okay

graham

Stayed 1 night in Jul 2023
Response from AK on 1 Sept,2023
Dear Graham,Thank you for your ratings, we are sorry to see low ratings if you could have shared with us some feedback would have been great. we hope to welcome you again.kind regards,Arshad Khan

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from AK on 1 Sept,2023
Dear Ian,Thank you for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again,Kind regards,Arshad Khan

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton by Hilton Ashford International
Needed to stay in Ashford for a walking holiday. Good location for the trains and central location.
Stayed 1 night in Aug 2023
Response from Waseem Saiyed on 18 Aug,2023
Dear Tim, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager

10/10 Excellent

Alex Davw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean efficient and convenient hotel near the outlet and restaurants
Stayed 4 nights in Aug 2023
Response from Waseem Saiyed on 18 Aug,2023
Dear Alex, Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again. Best Regards, Waseem Saiyed Deputy General Manager

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Hotel was perfect and the food was excellent did have one cup in my room I had to change as was dirty , one night room was quite warm , but we defiantly enjoyed our stay , staff were friendly and helpful
Stayed 2 nights in Aug 2023
Response from Ak on 10 Aug,2023
Dear Petra,Many thanks for your review and rating, we are glad to hear all was fine with your stay except a dirty cup, we will share this with our housekeeping team to look in to it & retrain team. We hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

ALAN

Stayed 1 night in Aug 2023
Response from AK on 1 Sept,2023
Dear Alan,Many thanks for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Lee

Stayed 1 night in Jul 2023
Response from Waseem Saiyed on 18 Aug,2023
Hello Lee, Thank you for taking the time to share your experience. We are very happy that you enjoyed the location, however we do apologize for the noise that you faced. It is in our hearts to ensure a stellar experience for our guests; however, we understand we dropped the ball during your stay. I will be sure to have a look further into this to see how we can alleviate this issue moving forward. We would love to see you again and ensure a flawless stay for your next visit. Wishing you a great day ahead, Best Regards, Waseem Saiyed Deputy General Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Excellent. Great service. Lovely rooms although beds a little low.
Stayed 2 nights in Jul 2023
Response from AK on 12 Jul,2023
Dear Paul,Thank you for your wonderful review and ratings, we are glad to hear you have enjoyed your stay with us and we look forward to welcome you again.Kind regards,Arshad Khan

8/10 Good

Gene

Liked: Cleanliness, property conditions & facilities, room comfort
Arrival was great the desk clerk was very friendly and professional! Breakfast for me was 9/10 a lot of choice and room was decent. The only issue I had was that I had to ask 3 times for the body wash to be refilled but I was compensated by giving complimentary late check out
Stayed 2 nights in Jul 2023
Response from AK on 12 Jul,2023
Dear Gene,Thank you for your kind words, we are glad to hear all was good with your stay. We will speak to our housekeeping team in relations to top up on bathroom amenities. We hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Niamh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great hotel. Clean, modern, well equipped. Excellent breakfast and friendly professional staff.
Stayed 1 night in Jul 2023
Response from AK on 11 Jul,2023
Dear,Many thanks for your wonderful review and rating, it is very much appreciated by the team and I. We look forward to welcome you again in near future.Kind regards,Arshad Khan

10/10 Excellent

Theogaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Jul 2023
Response from DGM on 10 Jul,2023
Dear Theogaraj, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for visits to Kent
Great location for a visit to Kent. Hotel was very clean, nice staff, good food and a very good breakfast choice. Parking is a little expensive but convenient.
Stayed 2 nights in Jun 2023
Response from AK on 3 Jul,2023
Dear Peter,We are truly heartened to receive your generous review of our hotel. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Arshad Khan

10/10 Excellent

Precious

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here. We had a nice room, modern looking and decorated nicely too which for me added character. Loved the breakfast options - they had a waffle maker - this I think was the best bit for me!! Friendly staff. The only thing I would say is that there isn't loads of parking spaces and I don't know if they sell more parking spaces than those who have pre-booked. We managed to get a space when we first arrived and then when we came back after leaving to get dinner. But when we came back it was almost all full. Other than that, great hotel.
Stayed 1 night in Jun 2023
Response from AK on 3 Jul,2023
Dear Precious,We are truly heartened to receive your generous review of our hotel. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Arshad Khan

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from AK on 26 Jun,2023
Dear Daivid,Thanks for the great rating! We're happy to hear that you enjoyed your time in our hotel. We would love to welcome you back again soon!Kind regards,Arshad Khan

8/10 Good

Shokor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from AK on 23 Jun,2023
Dear Shokor,Thanks for your ratings, we look forward to welcome you back.Kind regards,Arshad Khan

10/10 Excellent

emma-jane

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room was lovely there’s nothing negative to say
Stayed 1 night in Jun 2023
Response from AK on 22 Jun,2023
Dear Emma- Jane,Thank you for your wonderful review and ratings, we are glad to hear you enjoyed your stay with us and we look forward to welcome you again in near future.Kind regards,Arshad Khan