All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 193 out of 329 reviews" "
10 - Excellent
193
Rating 8 - Good. 81 out of 329 reviews" "
8 - Good
81
Rating 6 - Okay. 28 out of 329 reviews" "
6 - Okay
28
Rating 4 - Poor. 16 out of 329 reviews" "
4 - Poor
16
Rating 2 - Terrible. 11 out of 329 reviews" "
2 - Terrible
11
9.4/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Andrew
21 Apr,2024
Liked: Cleanliness, staff & service
Very nice hotel clean . Breakfast was excellent. Pillows were very soft and mattress was very hard.
Andrew
Stayed 1 night in Apr 2024
Response from AK on 22 Apr,2024
Dear Andrew,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
6/10 Okay
Wing Yan
2 Apr,2024
Disliked: Property conditions & facilities
Nice budget hotel in Kent with basic supplies and facilities. Parking is not included in the room fee, cost £12 per night. Fair breakfast buffet options.
Wing Yan
Stayed 1 night in Apr 2024
Response from Waseem Saiyed on 3 Apr,2024
Dear Wing, Greetings from Hampton By Hilton Ashford International Thank you for sharing your experience with us, we are delighted that you had a wonderful experience at The Best Address. Once again, thank you for your feedback and we hope to host you again soon. Best Regards, Waseem Saiyed Deputy General Manager
The property was in a fabulous location, easy parking, comfortable rooms, lovely breakfast… we would very much recommend a visit to the brewery opposite the hotel, and sample some of there beers & food 👍👍👍
Chris
Stayed 1 night in Mar 2024
Response from Waseem Saiyed on 19 Mar,2024
Dear Chris, Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again. Best Regards, Waseem Saiyed Deputy General Manager
Dear Gail,Thank you so much for taking your time to rate and review your stay with us. We are glad to see high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Mr Denton,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team.I am investigating your complaint and will try to come back to your email in 2 working days.Kind Regards,Arshad Khan
6/10 Okay
Giverny
28 Jan,2024
Disliked: Staff & service
Giverny
Stayed 1 night in Jan 2024
Response from AK on 30 Jan,2024
Dear Giverny,Many thanks for your rating and review, please let us know how e can make your stay more comfortable on a future visit.We look forward to hear back from you.Kind regards,Arshad
6/10 Okay
Lee
Business traveller
25 Jan,2024
Liked: Cleanliness, staff & service
the walls are so thin you can hear everything from the rooms on either side - not ideal for families on a friday night
Lee
Stayed 1 night in Jan 2024
Response from AK on 25 Jan,2024
Dear LeeMany thanks for your rating and review, we are sorry to hear you found our walls to be thin, our rooms are made from pre made pods which are quite a good resistant to sound as even though we are located on main road, we do not have sound complaints. we hope to welcome you again in near future.Kind regards,Arshad
6/10 Okay
Ian
Travelled with family
20 Jan,2024
Liked: Cleanliness
Did the job but functional - not great
Beds not very comfortable, particularly the sofa bed for the 3 person. Charged twice for room between Hotels.com and the hotel. It was resolved but hard work. It’s a hotel to stay in for work or a connection point for an early Eurotunnel, as we did.
Other surprise was an extra £12 for overnight parking. I think that’s excessive?
Ian
Stayed 1 night in Jan 2024
Response from DGM on 21 Jan,2024
Dear Ian, Greetings from Hampton By Hilton Ashford International Thank you for sharing your experience with us. We have shared your feedback with the appropriate hotel team to ensure the necessary measures have been put in place regarding our services. We also want to bring it your notice that our bed and mattress is a Hilton International approved and you will find similar quality in all Hampton hotels we do understand that it didn't meet your expectations as bed preference varies from person to person, We charge car parking as a separate charge because we have limited parking on site and we request all our guest to pre book it. Due to limited number of car park spaces this supplement is not added to the room rate and charged separately only to the guest who wish to use it.Once again, thank you for your feedback and we hope to host you again soon. Best Regards, Waseem SaiyedDeputy General Manager
Dear Matthew,Thank you for taking the time to give us a rating.Unfortunately it seems that we did not quite manage to wow you on this occasion.We are sorry and we hope that you will give us another chance to change your mind about us.Thank you,Kind regardsBertrandNight Manager
10/10 Excellent
Tasneem
6 Jan,2024
Tasneem
Stayed 1 night in Jan 2024
Response from Bertrand Sourdat on 17 Jan,2024
Dear Tasneem,Thank you for taking time to give us a rating.We are delighted to see that you have fully enjoyed your stay with us.We sincerely hope to welcome you again soon.Thank you,Kind regards,BertrandNight Manager
Dear Robert,Thank you for your ratings, we are glad to see everything went fine with your stay and we hope to welcome you again in near future.Kind regards,Arshad
8/10 Good
Wayne
2 Dec,2023
Wayne
Stayed 1 night in Nov 2023
Response from Ak on 11 Dec,2023
Dear Wayne,Thank you for your ratings, we are glad to see your ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
10/10 Excellent
Richard
30 Nov,2023
Richard
Stayed 1 night in Nov 2023
Response from AK on 19 Feb,2024
Dear Richard,Thank you for taking your time to rate your stay with us, we are glad to see high ratings and we hope to welcome you again soon in near future.Kind regards,Arshad Kahn
Dear Guest, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager
4/10 Poor
Tiffany
5 Nov,2023
Liked: Cleanliness, staff & service
Disliked: Amenities
At first glance this hotel is spotless and modern and the staff are all so friendly, we thought we'd found a gem. It took us a while to find the parking as no directions on booking confirmation or website - off George Street. Sadly it was the worst night sleep we'd had in a long time. The pillows were nice but the matress was rock hard and they put a king size duvet inside a queen size duvet cover, on a queen size bed. The room had such a clinical smell you could taste it and the windows didn't open, nor did the extractor in the bathroom work. The breakfast was poor quality and we're glad we didn't pay extra for it. The staff in the morning smothered people a little bit too which was offputting. Sadly wouldn't return.
Tiffany
Stayed 1 night in Nov 2023
Response from Team Hampton on 5 Nov,2023
Thank you for choosing to stay with us and for sharing your experience. We do appreciate your comments and we will take your feedback on board. We are certain that this will help us to improve the quality of facilities and services that we offer to our guests, however as a Hampton we are a limited-service hotel in which food and beds are standard for Hamptons,Kind Regards
8/10 Good
Sharon
2 Nov,2023
Sharon
Stayed 1 night in Nov 2023
Response from AK on 3 Nov,2023
Dear Sharon,Thank you for taking your time to rate your stay with us, We are glad to see good scores and we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Richard,Thank you for your ratings, we are glad to see your high scores and we hope to welcome you again soon.Kind regards,Arshad Khan
10/10 Excellent
Temilade
29 Oct,2023
Temilade
Stayed 1 night in Oct 2023
Response from AK on 30 Oct,2023
Dear Temilade,Thank you for your ratings, we are glad to see you have enjoyed your stay with us and we hope to welcome you back soon.Kind regards,Arshad
10/10 Excellent
Peter
28 Oct,2023
Peter
Stayed 1 night in Oct 2023
Response from AK on 20 Nov,2023
Dear Peter,Thank you for your ratings, we are glad to see high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
4/10 Poor
Danny
28 Oct,2023
Danny
Stayed 1 night in Oct 2023
Response from Ak on 30 Oct,2023
Dear Danny,Thank you for your ratings, we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Meshaal,Thank you for your review and ratings, we are glad to see you found our location to be perfect for your visit. we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Babatunde,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad
10/10 Excellent
Fernando
29 Sept,2023
Fernando
Stayed 1 night in Sep 2023
Response from AK on 2 Oct,2023
Dear Fernando,Thank you for your ratings, we are glad to see your high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Michael,Thank you for your ratings, it is very much appreciated by the team and I, We look forward to welcome you again in near future.Kind regards,Arshad Khan
The hotel staff were friendly and willing to help. The facilities were clean and modern. The room was a good size. We enjoyed our stay and would return.
Cherelle
Stayed 1 night in Sep 2023
Response from AK on 18 Sept,2023
Dear Cherelle,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad
6/10 Okay
Jason
14 Sept,2023
Jason
Stayed 1 night in Sep 2023
Response from AK on 18 Sept,2023
Dear Jason,Thank you for rating your stay with us, I am sorry to read low ratings and we were unable to meet your expectations. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Arshad Khan
We really enjoyed our stay here. Beds were very comfortable, room was spacious and clean.
Breakfast was varied and very good quality.
Sara
Stayed 2 nights in Sep 2023
Response from AK on 11 Sept,2023
Dear Sara,Thank you fo ryour review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
8/10 Good
Khalid
6 Sept,2023
Khalid
Stayed 2 nights in Jan 2023
Response from AK on 2 Oct,2023
Dear Khalid,Thank you for your ratings, we are glad to see your ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Guest,Thank you for your ratings, we are glad to see you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
The room was very nice and comfortable. Bathroom was nice but would like to have toilet brush to clean front of bowl when necessary.
The included breakfast was very good with lots of options and staff very friendly and helpful.
It is very close to the train station and Outlet Centre. I would stay here again
Claire
Stayed 1 night in Sep 2023
Response from Ak on 4 Sept,2023
Dear Claire,Thank you for your wonderful review, it is very much appreciated by the team and I, We hope to welcome you again soon.Kind regards,Arshad Khan
10/10 Excellent
fabrice
25 Aug,2023
fabrice
Stayed 1 night in Aug 2023
Response from AK on 1 Sept,2023
Dear Fabrice,Thank you for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
6/10 Okay
graham
25 Aug,2023
graham
Stayed 1 night in Jul 2023
Response from AK on 1 Sept,2023
Dear Graham,Thank you for your ratings, we are sorry to see low ratings if you could have shared with us some feedback would have been great. we hope to welcome you again.kind regards,Arshad Khan
Needed to stay in Ashford for a walking holiday. Good location for the trains and central location.
Tim
Stayed 1 night in Aug 2023
Response from Waseem Saiyed on 18 Aug,2023
Dear Tim, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager
A clean efficient and convenient hotel near the outlet and restaurants
Alex Davw
Stayed 4 nights in Aug 2023
Response from Waseem Saiyed on 18 Aug,2023
Dear Alex, Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again. Best Regards, Waseem Saiyed Deputy General Manager
Hotel was perfect and the food was excellent did have one cup in my room I had to change as was dirty , one night room was quite warm , but we defiantly enjoyed our stay , staff were friendly and helpful
Petra
Stayed 2 nights in Aug 2023
Response from Ak on 10 Aug,2023
Dear Petra,Many thanks for your review and rating, we are glad to hear all was fine with your stay except a dirty cup, we will share this with our housekeeping team to look in to it & retrain team. We hope to welcome you again in near future.Kind regards,Arshad Khan
10/10 Excellent
ALAN
7 Aug,2023
ALAN
Stayed 1 night in Aug 2023
Response from AK on 1 Sept,2023
Dear Alan,Many thanks for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
10/10 Excellent
Lee
28 Jul,2023
Lee
Stayed 1 night in Jul 2023
Response from Waseem Saiyed on 18 Aug,2023
Hello Lee, Thank you for taking the time to share your experience. We are very happy that you enjoyed the location, however we do apologize for the noise that you faced. It is in our hearts to ensure a stellar experience for our guests; however, we understand we dropped the ball during your stay. I will be sure to have a look further into this to see how we can alleviate this issue moving forward. We would love to see you again and ensure a flawless stay for your next visit. Wishing you a great day ahead, Best Regards, Waseem Saiyed Deputy General Manager
Excellent. Great service. Lovely rooms although beds a little low.
Paul
Stayed 2 nights in Jul 2023
Response from AK on 12 Jul,2023
Dear Paul,Thank you for your wonderful review and ratings, we are glad to hear you have enjoyed your stay with us and we look forward to welcome you again.Kind regards,Arshad Khan
Arrival was great the desk clerk was very friendly and professional! Breakfast for me was 9/10 a lot of choice and room was decent. The only issue I had was that I had to ask 3 times for the body wash to be refilled but I was compensated by giving complimentary late check out
Gene
Stayed 2 nights in Jul 2023
Response from AK on 12 Jul,2023
Dear Gene,Thank you for your kind words, we are glad to hear all was good with your stay. We will speak to our housekeeping team in relations to top up on bathroom amenities. We hope to welcome you again in near future.Kind regards,Arshad Khan
Great hotel. Clean, modern, well equipped. Excellent breakfast and friendly professional staff.
Niamh
Stayed 1 night in Jul 2023
Response from AK on 11 Jul,2023
Dear,Many thanks for your wonderful review and rating, it is very much appreciated by the team and I. We look forward to welcome you again in near future.Kind regards,Arshad Khan
Dear Theogaraj, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager
Great location for a visit to Kent. Hotel was very clean, nice staff, good food and a very good breakfast choice. Parking is a little expensive but convenient.
Peter
Stayed 2 nights in Jun 2023
Response from AK on 3 Jul,2023
Dear Peter,We are truly heartened to receive your generous review of our hotel. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Arshad Khan
Loved it here. We had a nice room, modern looking and decorated nicely too which for me added character. Loved the breakfast options - they had a waffle maker - this I think was the best bit for me!! Friendly staff. The only thing I would say is that there isn't loads of parking spaces and I don't know if they sell more parking spaces than those who have pre-booked. We managed to get a space when we first arrived and then when we came back after leaving to get dinner. But when we came back it was almost all full. Other than that, great hotel.
Precious
Stayed 1 night in Jun 2023
Response from AK on 3 Jul,2023
Dear Precious,We are truly heartened to receive your generous review of our hotel. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Arshad Khan
10/10 Excellent
David
25 Jun,2023
David
Stayed 1 night in Jun 2023
Response from AK on 26 Jun,2023
Dear Daivid,Thanks for the great rating! We're happy to hear that you enjoyed your time in our hotel. We would love to welcome you back again soon!Kind regards,Arshad Khan
Very clean room was lovely there’s nothing negative to say
emma-jane
Stayed 1 night in Jun 2023
Response from AK on 22 Jun,2023
Dear Emma- Jane,Thank you for your wonderful review and ratings, we are glad to hear you enjoyed your stay with us and we look forward to welcome you again in near future.Kind regards,Arshad Khan