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Reviews of The Portland Hotel

3.5 out of 5
The Portland Hotel
150 Station Road, Ashington, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 115 out of 185 reviews" "
Rating 8 - Good. 48 out of 185 reviews" "
Rating 6 - Okay. 13 out of 185 reviews" "
Rating 4 - Poor. 4 out of 185 reviews" "
Rating 2 - Terrible. 5 out of 185 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location to visit the mining museum. Evening meals and breakfast all excellent. Fabulous staff.
Stayed 2 nights in Apr 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pub with very nice annexe of lovely rooms. A local power cut meant I didn’t get to try the shower or in-room hot drinks and they couldn’t serve cooked breakfast but this was totally outside their control - the emergency lighting worked!
Stayed 1 night in Mar 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Nice friendly staff and the room in the lodges area was clean and tidy. Nice and warm on a cold windy night with a large bed. Food choice was extensive and tasty (what we had) and drinks good. For the money excellent value
Stayed 1 night in Feb 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

JONATHAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Great service food (Sunday Carvery) and affordable clean modern room. My second stay here .
Stayed 3 nights in Jan 2024

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property, willl be going back. Staff were amazing, food was amazing. Perfect
Stayed 1 night in Dec 2023

10/10 Excellent

Merlin Diesel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again
Stayed 1 night in Dec 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay!
Very comfortable stay, room great, evening meal was good value, tasty and plentyful. Breakfast was good but would be excellent with a better quality sausage! from a business perspective, decent desk and chair in room and quick reliable Wifi.
Stayed 1 night in Nov 2023

6/10 Okay

Linda

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Should have been a great stay, but wasn’t quite.
Got a good price for the room but this was cancelled out by the £10 charge for overnight parking and £15 charge for breakfast. The towel rail in room 3 is without doubt the dirtiest thing I’ve seen in a hotel room in years. Ewww….
Stayed 1 night in Nov 2023

10/10 Excellent

Vivien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were excellent, lovely staff would stay there again
Stayed 1 night in Nov 2023

8/10 Good

ALAN

Travelled with family
Liked: Cleanliness
It was not convenient to dry your hair where the wall outlet was and also the mirror was not in the convenient place. There was also not enough shelf space in the bathroom for all our toiletries. Having said this, it was improved from the last time we stayed at the Hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with modern clean room
Graet hotel. Pleasant staff, very helpful. Room was modern and recently decorated. Spacious and comfortable although the TV was in a weird place at right angles to the bed? If the bed was turned onto the side wall it wouldn't be quite so awkward to watch but this is just a minor observation. Good choice of food in the bar downstairs. Breakfast was freshly cooked and not buffet style.
Stayed 1 night in Oct 2023

6/10 Okay

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
We just stopped here for the night on the way to Scotland. Clean and staff were super helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice pub and hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel. Great Price. Thanks!
Amazing stay for work with my Danish colleagues. The food in the restaurant is brilliant, especially the pizza which is made in a proper pizza over outside. The rooms are immaculate and the beds are comfy. I will definitely be back!
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
The staff were extremely helpful and friendly. The room was pleasant enough, couple of points - limited plugs we only found 1, the door rattled everytime anyone walked past or used the doors in the corridor. Paying for parking is a bit odd but as vip members we got that included. Bar restaurant was very pleasant although music was loud and made conversation hard. Charged 2 different prices for same round ? Overall very pleasant and would be happy to return.
Stayed 1 night in Sep 2023
Response from Khalifa GM on 27 Sept,2023
Morning Craig, thanks for the constructive review ,the door closer has been adjusted and i can only apologise for the 2nd round being a different price, please call again and the round will be on me Best Regards Khalifa GM

10/10 Excellent

Derek

Stayed 1 night in Sep 2023

10/10 Excellent

WILLIAM

Stayed 4 nights in Sep 2023

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

carol

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a run down area and it needs a bit of a decor vamp. Aldo having to pay for parking at 10 pounds a day is ridiculous as I was on a spare piece of land outside the hotel . The manager asked me to move no wonder he was getting 20 pounds out of me moving my car Was supposed to be in a deluxe double room if this was deluxe then why would I not have special favours like little soap’s conditioner etc etc Also breakfast was 15 pounds each not worth it No bacon and beans were cold Also the fresh fruit was from a tin terrible
Stayed 2 nights in Sep 2023

10/10 Excellent

Lynne

Stayed 1 night in Sep 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very good. Newly refurbished to a high standard. We stayed in the main building in a Superior room. We were very annoyed with the £10 per night parking charge, it seems excessive. The restaurant food was good quality but the staff we over attentive [pushy]
Stayed 2 nights in Aug 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Single night stay, very welcoming staff and lovely pub/restaurant very generous portions for a reasonable price.
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable with very good service.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dermot

Stayed 3 nights in Jul 2023

8/10 Good

Helen

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly and attentive
All the staff were super friendly and they went out of their way to make sure we were comfortable. Would definitely stay here again in future when we come to visit family.
Stayed 1 night in Jul 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and caring staff, and huge portions at meals.
Stayed 4 nights in Jul 2023

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great overnight stay
Very comfortable and very friendly staff. Couldn’t fault it for an overnight stay. Was even shown to our room, which was in an annexe at the back. Ate in restaurant, food was absolutely excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

Ayodeji

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful experience of home away from home.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

nicholas

Liked: Staff & service
I stayed in the Lodge behind main building.The location is quiet eno
Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

6/10 Okay

Scott

Stayed 2 nights in Jun 2023

4/10 Poor

Linda

Stayed 1 night in Jun 2023
Response from Khalifa on 21 Jun,2023
Morning Linda we would like to hear what you're issues were whilst staying with us ,we constantly try and improve to make our guests experience the best we can. Please can you contact us directly to discuss you're stay Best Regards Khalifa GM

10/10 Excellent

Nigel

Stayed 1 night in Jun 2023

10/10 Excellent

William

Stayed 1 night in Jun 2023
Response from The Portland Team on 19 Jun,2023
We're happy you enjoyed your stay!

10/10 Excellent

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth a stay if you in the area
Do not be fooled by the exterier on the main road as you pull up, when you get in to the car park it has a lovely beer garden. The rooms are actually separate to the pub and its like a new build, the rooms are lovely and comfy and no noise. The food in the restaurant is amazing, good menu and the breakfast was lovely too, poached eggs cooked to perfection. And lastly the staff were all friendly and attentive and the manager was great, so helpful even took me over carrying my case to my room. Cannot reccomend enough, i will definitely be back when next in the area.
Stayed 1 night in Jun 2023
Response from The Portland Team on 8 Jun,2023
Thank You Nicola,Best Wishes Khalifa GM

10/10 Excellent

Paul

Stayed 1 night in May 2023
Response from The Portland Team on 8 Jun,2023
Thank You Paul

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a base before starting a week walking. Fab place, great staff and really comfortable rooms. Really enjoyed our stay.
Stayed 1 night in May 2023
Response from The Portland Team on 19 Jun,2023
We're glad you enjoyed your stay!Hope the walking was equally as good!

6/10 Okay

Mrs Wendy A

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Night away
Staff were friendly, not too attentive. Rooms were very clean comfortable and tiedy. Whereas the hotel itself was very run-down and grubby.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a Victorian commercial hotel and is very nicely decorated. The staff are amazing and very helpful. Any problems we had were quickly and politely dealt with. We chose to eat in the hotel on a Saturday evening and we all enjoyed our choices. We were leaving early on Sunday and so could not sample breakfast. Our accommodation block was behind the main building and very quiet with secured parking. Parking is charged as an extra but is reasonable. We would certainly stay again and arrange some spa treatments as the hotel offered a discount if booked before arrival.
Stayed 1 night in Apr 2023
Response from The Portland Team on 20 Apr,2023
Many Thanks for the wonderful review Ian,i'll be sharing this with the team Many Thanks Khalifa GM

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly staff, quick check in and out, food excellent, room spot on ,clean comfortable, will definitely go back
Stayed 1 night in Apr 2023
Response from The Portland Team on 20 Apr,2023
Thank You Jason ,see you again soon Khalifa GM