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Reviews of Americas Best Value Inn Athens, GA

2.5 out of 5
Americas Best Value Inn Athens, GA
898 West Broad Street, Business 78 & Hwy 15, Athens, GA

Reviews

4.6
Rating 10 - Excellent. 13 out of 189 reviews" "
Rating 8 - Good. 24 out of 189 reviews" "
Rating 6 - Okay. 32 out of 189 reviews" "
Rating 4 - Poor. 40 out of 189 reviews" "
Rating 2 - Terrible. 80 out of 189 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Carrie

Disliked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Peninah, Brookhaven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aj on 18 May,2024
Sorry

2/10 Terrible

Norma

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Really bad conditions and the rooms smell straight up mariguana. We couldn’t stand the ame el from how bad it was we ended up staying in my sons apartment and he had to stay at a friends it was nice of him giving us his space for the night. But the hotel room was one of the most nastiest experiences I’ve experienced
Stayed 1 night in May 2024
Response from AJ on 15 May,2024
sorry for the inconvenience.

4/10 Poor

Emmanuel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude interaction with customer service and customer.
Stayed 1 night in May 2024
Response from Guest Relations on 14 May,2024
Dear Emmanuel,What you have described is far from the experience we want our guests to have. Providing our guests with amazing service is always our goal, so we're sorry to hear that this wasn't reflected during your visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider coming back to visit us again soon; we're confident that we can impress you.

2/10 Terrible

john

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs all over the bathroom this place is bad!!!
Stayed 1 night in May 2024
Response from Guest Relations on 9 May,2024
Dear John,What you've described is far from the experience we want our guests to have. While we treat our property regularly, we'll be sure to have our pest control team look into all of your comments further and make improvements where necessary. Thank you, and we hope you will consider giving us another chance in the future.

2/10 Terrible

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on 17 May,2024
Sorry for the inconvenience

2/10 Terrible

Mariranne

Business traveller, Travelled with group
Disliked: Amenities
Broken furniture Water leaks from ceiling light in bathroom No phone Poor service
Stayed 1 night in Mar 2024
Response from Guest Relations on 29 Mar,2024
Dear Mariranne,We're sorry to hear that you didn't have a good time with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. In addition, please accept our apologies for any service concerns during your visit. All of your comments will be discussed internally and we'll make improvements where necessary. Thank you, and we hope you will consider giving us another chance in the future.

2/10 Terrible

Nicholas, Singapore

Disliked: Staff & service, amenities, property conditions & facilities
Had to check in standing outside at the "night window". They did not allow us inside to check in. It was 4 pm, raining, and about 4C/40oF. This is the most basic of basic motels. Reasonably clean, but that is all to recommend it.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar,2024
Dear Nicholas,While we're happy to know that you found our accommodations to be clean, we're sorry to hear that we weren't able to meet your expectations overall. All of your comments will be discussed internally and we'll make improvements where necessary. Thank you, and we hope you will consider giving us another chance in the future.

6/10 Okay

Emmanuel

Disliked: Property conditions & facilities
Bare minimum motel experience, but safe, quiet and convenient. Good location, short walk to downtown Athens, and bagel place across the street is great for breakfast. Don't forget to ask for the wifi password on arrival. Shower was only very hot or very cold.
Stayed 1 night in Feb 2024

2/10 Terrible

Jared

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT Stay even for one night.
There was one bed when we ordered 2. The image online is just flip flopped. The people across the way were smoking something that smelled like burning rubber. There were burn marks all over the counters. We also had a great view into someone’s backyard. We ended up leaving at 2 in the morning because of the poor experience. We were in room 210
Stayed 1 night in Feb 2024
Response from Guest Relations on 15 Feb,2024
Dear Jared,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements, especially regarding our property and accommodations. We wish you well and hope you'll consider giving us another try someday.

4/10 Poor

Sherry

Business traveller
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

AVA

Stayed 2 nights in Nov 2023
Response from aj on 15 Nov,2023
thaks

2/10 Terrible

Merrick

Disliked: Cleanliness, property conditions & facilities
Nasty
Stayed 3 nights in Nov 2023
Response from aj on 15 Nov,2023
sorry

2/10 Terrible

Brandi

Stayed 2 nights in Nov 2023
Response from aj on 15 Nov,2023
sorry

6/10 Okay

Ruth

Disliked: Staff & service
Pretty basic for the price
Stayed 1 night in Oct 2023
Response from aj on 11 Oct,2023
sorry

2/10 Terrible

Ronald

Disliked: Cleanliness, property conditions & facilities, room comfort
Only if you have to
Bug infested, tiny rooms, run down furniture
Stayed 1 night in Sep 2023
Response from Guest Relations on 30 Sept,2023
Dear Ronald,Thank you so much for your feedback. We apologize for any upkeep concerns during your visit and our team will be sure to keep your comments in mind for the future. In addition, while we treat our property regularly, our pest control team will be sure to look into your comments further. We hope you'll consider giving us another chance soon.

2/10 Terrible

Jerry

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Level it and rebuild …
Place is filthy and falling apart and needs ALOT of attention.
Stayed 1 night in Sep 2023
Response from Guest Relations on 30 Sept,2023
Dear Jerry,We appreciate your feedback and are particularly grateful for the opportunities for improvement that you highlighted. The respective teams will reflect and work together to take a step in the right direction. We are determined to do better, and hopefully, you'll allow us to welcome you back for an experience that is nothing short of stellar.

4/10 Poor

John

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from aj on 11 Oct,2023
sorry

4/10 Poor

Alain

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Aj on 21 May,2023
Sorry

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The owners were accommodating and friendly. The air conditioner in the room was in great working order. The cleanliness of the room could definitely be improved upon. There were no bed bugs or other insects seen. We had 3 rooms and stayed one night. It was reasonably priced.
Stayed 1 night in May 2023
Response from aj on 20 May,2023
Thank you for review. We appreciate it and we will definatley work on improving the cleaning part. Thanks once again

4/10 Poor

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Outlets in the room did not work Blood stain on comforter Hair on towels Stale smoke smell in non smoking room Developed skin rash after stay
Stayed 2 nights in May 2023
Response from Aj on 15 May,2023
Sorry Bok Solihull room And no smoking Room sold out

4/10 Poor

Bhajaninder

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worthy staying there again.
There was no lobby to check in. We checked in through a closed window with a hole in it. This experience caused a sense of insecurity. No coffee maker in the room, no complimentary water bottles in the room. Place smells like a smoke house, building is old and smelly. Too much noise, not worth staying there again. Too pricey for that it has to offer.
Stayed 1 night in May 2023
Response from aj on 14 May,2023
lo0bby was closed because of renovation. That's the only reason but this is a very secure place with 24 hrs presence of manager. Sorry for your inconvenience.

2/10 Terrible

Jerelyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I think Expedia should send somebody to stay there and decide if this is really the type of property they want to list. It has no functioning lobby; guests check in at a window that opens to the parking lot. I booked a nonsmoking room and they gave me a smoking room with air so bad that all my clothes had to be washed as soon as I left, but there seemed to be vacant nonsmoking rooms. The floor is soft in some places under the carpets. The owner/desk clerk seemed like she didn't want us to stay there. Family members in the room complained of bedbugs. The toilet flushed sporadically.
Stayed 1 night in May 2023
Response from aj on 14 May,2023
Sorry we didn't had a non smoking rooms available and the guest booked a smoking room from a third party seller which is not in our control. Extremely sorry for the inconvenience

2/10 Terrible

Kimberly

Disliked: Cleanliness, amenities, property conditions & facilities
Brown water in the bathtub
Stayed 2 nights in Mar 2023
Response from aj on 24 Mar,2023
we haw nawar probalm water brown

2/10 Terrible

Joy

Stayed 1 night in Mar 2023

2/10 Terrible

Marilee

I did not like that everything was broken and filthy. There was long back hairs on the towel, where my friend and I have brown short hair. I booked a NON smoking room. But when we got there, we told that we booked a smoking room. Where I in fact did not. When asked to chance it the women at the front desk said oh there are no free women's. When in fact the parking lot was empty for the whole three days we where there. Finally the "free wifi" did not work well at all. We got at most one bar on our devices if we where lucky. This hotel was a total disappointment and I don't recommend any one to go there again.
Stayed 3 nights in Jan 2023
Response from Guest Relations on 6 Feb,2023
Dear Marilee,We are disappointed that you did not have the quality stay you expected. When a reservation is made through a third-party site, it does not always sync properly with our system. We apologize for any inconvenience this caused regarding your room type. It's our hope you were still able to enjoy your time in town overall, and we appreciate you sharing your feedback. Our team will review our internet to ensure everything is as it should be. We hope you will offer us another opportunity to change your lasting perceptions.

4/10 Poor

Shantae

Stayed 1 night in Nov 2022

2/10 Terrible

Manning

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE HAS BED BUGS!! I stayed in room 106 this past weekend and came home with beg bugs all over my clothes and in my bags. This place reeks of cigarettes and it incredibility unsafe. I wouldn't send my worst enemy here.
Response from aj on 8 Nov,2022
sorry

2/10 Terrible

Jenifer, Fletcher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok well let me start with the positives… running water. Roof. Door that locked. Blackout curtains. Was ready for checkin early so we could get to the game. Walking distance to everything. Negatives. All the rest you could imagine. Dirty. Ugly. Smelly. No coffee maker. Slightly better than sleeping in the car. Slightly.
Response from aj on 6 Nov,2022
sorry

4/10 Poor

Terrence

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient but it needed some serious updates
Stayed 2 nights in Oct 2022
Response from aj on 17 Oct,2022
thaks

2/10 Terrible

Sam

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from aj on 15 Nov,2023
sorry

10/10 Excellent

clayton

Stayed 2 nights in Sep 2022

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Great location for a football weekend
Worn down, but clean. The location is great. We would stay here again.
Stayed 2 nights in Sep 2022
Response from Aj on 26 Sept,2022
Thank you

8/10 Good

Layla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for game day….. 1 mile walk to the stadium. Ideal bagel across the street for coffee… No coffee maker in room…. Restaurants about 1.5 walk from room.
Stayed 2 nights in Sep 2022
Response from Aj on 26 Sept,2022
Thank you

2/10 Terrible

James

Stayed 1 night in Sep 2022
Response from aj on 21 Sept,2022
Sorry

4/10 Poor

Danny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting a good bit more as far cleanliness goes for $142. Operator was very rude.
Stayed 1 night in Aug 2022
Response from aj on 18 Aug,2022
we not carj ane

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

6/10 Okay

Tanya

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in May 2022
Response from aj on 15 May,2022
sorry

6/10 Okay

Thomas

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Ok in a pinch
Not as good as I had hoped. Nothing in walking distance. I was attend a conference at UGA but the conference facility was full. This location was a poor substitute
Stayed 2 nights in Apr 2022
Response from aj on 23 Apr,2022
sorry

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep expectations very low
Seemed clean enough so I guess its ok for a quick one night stay but don't expect anything more. Everything is in a state of disrepair, room was tiny and smelled of bad incense. Clerk was extremely unhelpful and unwilling to make any accommodations.
Stayed 1 night in Mar 2022
Response from AJ on 14 Mar,2022
sorry

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hang out for low-lifes.
Stayed 3 nights in Mar 2022
Response from AJ on 12 Mar,2022
sorry

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They no longer serve breakfast which they haven't updated online. Checkout time was an hour earlier than advertised. The shower wouldn't get warm at all on my first use. It wouldn't go any cooler than scolding hot on the second use. My card wouldn't work for the door on 3 occasions over a 2-night stay. Each time required a trip to the front desk. No apologies were given. Some outlets weren't working. The blanket is essentially a tablecloth.
Stayed 2 nights in Mar 2022
Response from AJ on 7 Mar,2022
covd no breakfast sorry

2/10 Terrible

nicole

Disliked: Property conditions & facilities
This place should be shut down! Scary people around with belongings in trash bags! Bathroom disgusting! Do NOT stay here!
Stayed 2 nights in Feb 2022
Response from AJ on 1 Mar,2022
sorry

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and helpful. Bed needs to be replaced.
Stayed 1 night in Jan 2022
Response from AJ on 14 Feb,2022
thaks

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel stay of my life. Yes it is a budget hotel but this is well below the standard for any budget hotel I’ve ever stayed at. The room didn’t have a lamp, the TV didn’t work at all, the shower was terrible because it was either scalding hot or freezing (I tried to get the temp right for 10 minutes). The rooms are dirty and smelly. This hotel claims they have breakfast but stopped breakfast “due to COVID”. The issue with that excuse is I’ve stayed in plenty of hotels during COVID and all of them keep breakfast, they just individually wrap the items. The bed was terribly uncomfortable and the “comforter” was literally a curtain. We slept with a flat sheet and a curtain to cover us. We happen to have gotten a room with 2 beds so ultimately we stacked both flat sheets and both curtains to simulate an actual bedding experience as close as we could. I raised these concerns to the manager and he was dismissive. He actually waived me off and walked back into the back office. The “savings” on this place is NOT worth it. Do yourself a favor and pay $25 extra to stay at the other hotels nearby.
Stayed 1 night in Jan 2022
Response from Guest Relations on 20 Jan,2022
Dear Steven, This is not what we like to hear, as we work hard to impress our valued guests. Nonetheless, thank you for bringing your concerns to our attention, as this allows us to reflect and seize all opportunities for improvement. We know we can offer you a much better experience in the future, and we want nothing more than a chance to prove it.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from AJ on 29 Nov,2021
sorry

2/10 Terrible

Dana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible! Don’t stay here!
The hotel was so bad, we were not even able to stay. The room was filthy, dark and smelled terrible. The bed speared to have dirty sheets and bed spread. This was the absolute worst room I have ever seen
Stayed 2 nights in Oct 2021
Response from AJ on 22 Oct,2021
Sorry about that I will speak to the workers about that, thank you for your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness
How clean was it?
The room was very small but serviceable. Unfortunately, both my husband and I were bitten by bed bugs while we were there, which makes me question the cleanliness of the linens.
Stayed 2 nights in Oct 2021
Response from AJ on 22 Oct,2021
Sorry about that I will speak to the workers about that, thank you for your feedback.

4/10 Poor

Ray

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower did not work properly. Did not like having to check in through a hole in the wall of the building.
Stayed 1 night in Oct 2021
Response from AJ on 15 Oct,2021
Sorry about that I will speak to the workers about that, thank you for your feedback.

4/10 Poor

Scott Robinson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Sam on 25 Sept,2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.