Thank you so much for always choosing us! We so appreciate your business and look forward to hosting you again when you are in Norcross for work! Have a great week.

Thank you for the response. I am so sorry that the bathroom was in the condition it was in. It was worked in after hskp cleaned it and mistakenly was not put out of order. The blow dryer looks like it has been damaged by a fall of some sort. Thank you for letting us know, I put a brand new one in there. The 50 incidental deposit is required by every guest., pre-paid or not. This is in case of damages to the room, or if you wanted to charge things to your room. It is standard practice within the hotel industry. If you come through again I can assure things will go much better. Have a great week!

Thank you so much for the detailed review. We know the entrance is tricky, we have added signs to help direct guests to use the back entrance, but I know those signs are even hard to read, especially when you are not familiar with this area. The way Hilton has it right now it is upon request for service. There are mirror clings in the bathroom explaining it a little bit more. When are housekeepers are not overloaded with check out rooms they clean stay over rooms everyday despite the "request housekeeping service" standard that Hilton has in place, but sometimes they are just very busy and can't do it. I am sorry they weren't able to service your room every day of your stay. When you come again just let us know and we will be sure to get you service anytime you need it. Hope to see you again soon! Have a great week.

I am so sorry you felt the staff was being extremely rude to you. We never want our customers to feel bad or be treated badly. Unfortunately, we have had some bad experiences with people stepping behind the desk and it was probably more of a defense position she took. I do apologize and will have a conversation with her in regards to how she should of handled this situation. I hope this does not deter you from staying in the future. Have a great week!

Thank you so much for the 5/5! We appreciate the great review. We look forward to seeing you again soon. Have a great week!

Thank you so much for the great compliments. Is there anything we may have been able to do differently to earn a 5/5? Any additional feedback would be great! Thank you so much for staying and we look forward to hosting you again soon.

I am happy you had a good stay. Anything we could have done better to get the 5/5? We want all of our guests to have a great stay!

Thank you so much for the compliments. We appreciate it, and work really hard to be kind to our guests and give them a clean environment. Is there anything we could have done differently to earn a 5/5? We really like to be great!

So happy you enjoyed your stay! We look forward to hosting you again soon. Have a great week!

Thank you so much for the 5/5 rating!! We pride ourselves on being great to our customers so they have a nice clean room, great amenities, smiles, and an overall great experience. Come see us again soon.

Thank you so much for your review. We try really hard to be the best hotel for our guests. What could we have done better to be a 5/5 for you? We would love to see you come again soon. Have a great week!

Good Afternoon,Can you please elaborate on what happened during your stay? I am so sorry you were so disappointed.

Thank you so much! We are so happy our staff took care of you during your stay. We look forward to seeing you again! Have a great week.

Thank you so much for the positive feedback. We so appreciate it and I am so happy you enjoyed your stay. We look forward to seeing you again soon!!

Thank you so much for the 5/5! We are so happy you enjoyed your stay with us, making our guests happy make us happy! We look forward to seeing you again soon! Have an amazing week.

Thank you so much for the great review! I am so happy my staff was great to our customer. We hope to see you again real soon. Have a great week!

Thank you so much for the feedback. Could we have done something better? We hope you enjoyed your stay and will come see us again. Have a great week!

Thank you so much for the positive feedback. We are so happy your stay turned out Awesome. We can't wait to see you again soon!

Thank you so much for the awesome feedback! I will be sure to share this with my staff. I am beyond happy you had a great stay. We look forward to hosting you again soon! Have a great day.

Thank you so much for the 5/5 review. We really appreciate the positive feedback. We look forward to hosting you again soon. Have a great week!

Thank you so much for giving us a 5/5 review! We are so thrilled you enjoyed your stay here with us. We look forward to hosting you again soon. Have a great week!

Thank you so much for the 5/5 review! We are thrilled you enjoyed your stay here with us at the Hampton Inn Norcross! We look forward to hosting you again soon. Have a great week!

Thank you for the feedback. Hilton's policy now is to ask for service when needed. We do try to give service to every guest every day, but if we are not able to we give service to the guests who requested service. I am sorry you did not receive service the last time you stayed. Next time we will be sure you get service. Have a great week!

I am so happy we were able to be a 5/5 hotel for you. We pride ourselves on making our guests feel at home and comfortable here. Thank you for taking the time out to fill out a survey. We look forward to seeing you again soon.

Thank you so much for the 5/5 review! We so appreciate the positive feedback.

Thank you so much for the positive feedback. Could we have done something better to get a 5/5. We strive to be the best for our guests. Have a great New Year!

Thank you so much for the positive feedback. We love when our guests enjoy their stay. Please come back again soon. Have a great week!

Good Evening and Merry Christmas to you. Can you give me some more information about your stay. I hate to see that you rated us a 2/5. Any information would be helpful so we can improve.

Thank you so much for the great score! We are so thrilled you enjoyed your stay with us! Happy Holidays to you and your family. Next time you're in Norcross we look forward to hosting you again.

Thank you so much for the outstanding review. We are so happy we were able to deliver exceptional service and a clean hotel for you. We strive to impress our guests. We look forward to seeing you the next time you are in Norcross. Happy Holidays!

Thank you so much for the 5/5 review. We love being able to satisfy our guests. Have a great New Year!!

Thank you so much for the wonderful review. We are so happy you enjoyed your stay and time with us and our team. We hope to see you again real soon! Happy Holidays to you and your family.

Thank you so much for the positive review! We love being a 5/5 for our guests. We look forward to hosting you again in the future. Happy Holidays!

Thank you so much for the positive review. We love being a 10/10. Hope to see you again soon. Happy Holidays!!

Thank you so much for taking the time out of your busy schedule to leave us a survey. I see you gave us a 4/5. Is there something we could have done better to get the 5/5 score? Any feedback helps us to improve ourselves for the next guest. Happy Holidays!

Thank you so much for the 5/5. Come back and stay with us and eat at Pappadeuxs anytime, we would love to have you. Happy Thanksgiving to you and your family.

Thank you so much for the positive response. We are so happy you enjoyed your stay with us. Please come stay with us again, anytime!

Thank you so much for the 10/10. We love making our guests feel welcome and appreciated. Thank you so much for staying with us, we look forward to hosting you again soon!

Thank you so much for the 10/10 review! We strive to give our customers the best experience possible. So glad we could do that for you. We look forward to seeing you again soon!

Thank you so much for the feedback. We are so happy you enjoyed your time with us. We look forward to seeing you again soon.

Thank you so much for the feedback. We have something here called continuous air flow, so it does not work like a typical exhaust fan. I am sorry that this was confusing, it confuses a lot of people. Hopefully this explains how it works and we can see you again. I hope everything else was great for you!

Thank you so much for the great review. We look forward to hosting you again real soon!

Thank you so much for your understanding with Hilton's new pet policy. I am sorry you were inconvenienced by a barking dog but I am happy we were able to get you moved to a quieter room and you were able to enjoy your stay. We look forward to seeing you again!

Thank you so much for the feedback. We love being a 5/5. I am happy you were able to use our amenities and it worked out great for you. We look forward to seeing you again soon!

Thank you so much for the review. We love being a 5/5!! We look forward to hosting you again soon!

Thank you so much for the compliment and for giving us a 10/10! We try our best to wow our guests. We look forward to hosting you again soon. Have a great week!

Thank you so much for the 5/5 review. We love making our guests happy!! We look forward to seeing you again soon. Have a fabulous week.

I apologize the gate was left open. I will be sure to make our staff aware that the out gates need to be closed at 12pm. Thank you for staying with us, and we look forward to seeing you again soon.

Good Afternoon. Thank you for the feedback. I noticed you gave us a 2/10 score. Can you please help me understand what went wrong during your stay. We want every stay, every guest to be happy. I look forward to hearing back from you.

Thank you so much for the feedback. I see you gave us a 2/5. Is there something we could have done differently during your stay to make it great? I would love hear some more feedback from you. Have a great day!