I appreciated them accommodating our request for a first floor room. The woman at check-in was friendly and helpful, as were the staff in the breakfast hospitality room.
Our room was a handicap room and had a large bathroom. The shower (no tub) was a very large, unfortunately the shower curtain was short and did not contain any of the shower water, despite turning the shower head in the opposite direction and making showering more difficult. The entire bathroom floor became flooded! Fortunately, or perhaps fortuitous, there was a drain in the middle bathroom floor. But we had to push the water to the drain. After all the showers were taken, we used our dirty towels in soak up the water.
Upon check-in we were asked if we wanted daily housekeeping, or upon request. We asked for daily. By 4:30 pm, we asked at the front desk and was informed that we could get a re-fresh after three days. We explained that we requested daily, and also the need for fresh towels since ours had to be used for the water on the floor. We were told that the housekeeping staff were finished for the day so we couldn't have it. We asked for at least clean towels. We were begrudgingly given two sets (for three people). When we said we needed an additional set, we were once again met with 'attitude'. Because we knew we would be eating in our room as we had our dog with us and would not leave her, we especially wanted the trash empty daily.
There is more but unfortunately I'm out of room to type.