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Reviews of Four Points by Sheraton Auckland

4 out of 5
Four Points by Sheraton Auckland
396 Queen Street, Auckland, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 331 out of 587 reviews" "
Rating 8 - Good. 175 out of 587 reviews" "
Rating 6 - Okay. 49 out of 587 reviews" "
Rating 4 - Poor. 20 out of 587 reviews" "
Rating 2 - Terrible. 12 out of 587 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jean-Francois, Gatineau

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying at 4 points Sheraton.I am now a member of Marriott. And Im only going to stay at Marriott. From the moment we arrived to the time we left, it was awesome. The bed has to be the biggest and I had the best rest, the facilities in our room were fantastic. I recommend trying the restaurant & although I never got to the roof top bar, it was very popular, all 3 elevators were returning from the top floor. 4points your on point.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicola, Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
A nice, well maintained hotel that provided everything I needed during my stay. Clean room, comfortable bed, good shower and all in very good condition. Highly recommend going up to the roof-top bar The Churchill.
Stayed 1 night in Apr 2024
Response from Divya on 25 Apr,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Natalie

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Divya on 25 Apr,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel with a fantastic rooftop bar and a lovely restaurant.
Stayed 1 night in Apr 2024
Response from Divya on 14 Apr,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Divya on 13 Apr,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is walking distance to the restaurant. it is clean.
Stayed 3 nights in Apr 2024
Response from Divya on 13 Apr,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was efficiently run and was clean However, the shower screens and drains did not contain the water and it always leaked under the screen door and all over the bathroom floor.
Stayed 2 nights in Apr 2024
Response from Divya on 13 Apr,2024
Kia Ora,Thank you for taking the time to review your recent stay at our hotel.I am writing as a sincere apology from us here at Four Points by Sheraton Auckland for the shortfalls in yours and your teams experience recently, and I too would be frustrated by this.We have informed our maintenance team and Once again, I thank you for sharing the feedback with us which is very important for us to address the shortcomings. Our team will always look forward to welcoming you to our hotel once again and that time I guarantee that we would make sure your stay is memorable.

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Divya on 13 Apr,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely staff: friendly, accomadating. Hotel best soundproofing EVER! Our room was right across from elevator and never heard a single noise. Perfectly located near everything (shops, art gallery, market, waterfront, Weta workshop,transportation). Note: fridge but no microwave. And interesting sliding glass wall in BR that let light into bedroom unfortunately. But otherwise have nothing but love for 4 Points.
Stayed 7 nights in Mar 2024
Response from Divya on 13 Apr,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The accommodation was excellent. The food was also very good, however, the restaurant staff were unorganised. I was unsure how to order and went searching for a person to place the order. I couldn’t identify some staff as they were not in uniform, except for a lanyard around their neck. There needs to be a dedicated staff member to sit the customer down and take their order. I was not the only one who experienced this as I heard several customers complain or just leave. I did notice that a conference was being held and it was busy but there were plenty of staff, just no order.
Stayed 1 night in Mar 2024
Response from Divya on 13 Apr,2024
Kia Ora,Thank you for taking the time to review your recent stay at our hotel.I am writing as a sincere apology from us here at Four Points by Sheraton Auckland for the shortfalls in yours and your teams experience recently, and I too would be frustrated by this.I have followed up with our restaurant team to ensure that we learn from this feedback and had retrained our supervisors to ensure this doesn't happen again, I have followed up with the Team at reception and have provided some training and coaching on how they should have handled this situation better.Once again, I thank you for sharing the feedback with us which is very important for us to address the shortcomings. Our team will always look forward to welcoming you to our hotel once again and that time I guarantee that we would make sure your stay is memorable.

6/10 Okay

Kerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
3 staff on reception but no one seemed to want to serve me. No recognition of my Gold Expedia status or upgrade. Aircon was making a noise but no maintenance staff on. Went out for 6 hours and came back to the room not being serviced not sure if I would go back
Stayed 2 nights in Mar 2024
Response from Divya on 13 Apr,2024
Kia Ora,Thank you for taking the time to review your recent stay at our hotel.I am writing as a sincere apology from us here at Four Points by Sheraton Auckland for the shortfalls in yours and your teams experience recently, and I too would be frustrated by this.I have followed up with our team to ensure that we learn from this feedback and had retrained our housekeeping supervisors to ensure this doesn't happen again, I Have followed up with the Team at reception and have provided some training and coaching on how they should have handled this situation better.Once again, I thank you for sharing the feedback with us which is very important for us to address the shortcomings. Our team will always look forward to welcoming you to our hotel once again and that time I guarantee that we would make sure your stay is memorable.

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Auckland for one night to attend a conference at Auckland Uni. The location of the hotel was excellent. Being a Monday only the lobby restaurant was open but the menu range was good and we were happy not to have to venture out. Valet parking suited us, Concierge took our bags to the car on check out and we were able to pick up the car after our conference. Easy, convenient.and ideal for a one night biz stay.
Stayed 1 night in Mar 2024
Response from Divya on 28 Mar,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Waiting 30 minutes tryna ng to get room service before giving up - no apologies were given and no explanation as to why call was not taken. Maybe if staff is too busy for room service, an automated phone message would be good so people wouldn't waste their trip me.
Stayed 3 nights in Mar 2024
Response from Divya on 28 Mar,2024
Kia Ora,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Thank you.

10/10 Excellent

Silvana

Travelled with partner
The lovely lady at front desk let us know of the various options for airport transit. Buses leave every 1/2 hour from SkyTower which is a 15 min walk from Four Points and a fraction of cost of a cab. $18 NZD pp vrs $100 NZD for cab.
Stayed 2 nights in Mar 2024
Response from divya on 26 Mar,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about the experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Sharon

Travelled with partner
Disliked: Cleanliness, amenities
The Churchill bar was great good service. Unfortunately not open on the second night and no signage informing residents. Restaurant was small with cafe sports bar in same area and cleanliness was poor same crumbs for 3 days. One staff member to cover 3 areas while the manager stood watching. Concierge was very helpful. Reception staff didn’t seem to know what they were doing obviously under trained.
Stayed 2 nights in Mar 2024
Response from Divya on 24 Mar,2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

8/10 Good

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay.
Stayed 2 nights in Mar 2024
Response from Divya on 24 Mar,2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Carmeila

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Property is nice, but we couldn’t check in up 7pm on day of arrival, no housekeeping, over charged for room.
Stayed 2 nights in Mar 2024
Response from Divya on 24 Mar,2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

6/10 Okay

Warren

Stayed 1 night in Mar 2024
Response from Divya on 13 Apr,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Tessa

Travelled with group
Liked: Amenities, property conditions & facilities
We had a great stay and loved the location. Beds were super comfy. Room was on the small side and felt quite cramped when sharing with a friend as opposed to a partner.
Stayed 2 nights in Mar 2024
Response from Divya on 24 Mar,2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mohsen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was close to downtown area and you could walk to a lot of places.
Stayed 12 nights in Feb 2024
Response from Divya on 24 Mar,2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

10/10 Excellent

Tehnee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and accessible, clean, ticked all the boxes
Stayed 1 night in Mar 2024
Response from Divya on 24 Mar,2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Receptionist very good could not fault. Bed excellent. Nice rooms. Do not waste your money for breakfast worse service and yuk food. I waited an hour for 2 fried eggs to order asked 3 times. I one spoke English did not understand the word egg. Husband got an omelette did not eat it no flavour tasted bland. Buffet average why you would have steamed pumpkin I have no idea. No mushrooms no tomatoes but pumpkin. Hash browns over cooked the 2 left. Asked if more weee coming again 30 mins later none. I paid $39 for an underwhelming experience. Again hotel lovely could not fault it
Response from Divya on 17 Mar,2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Divya K.Receptionfourpoints.auckland@fourpoints.com93938240

6/10 Okay

Keith

Travelled with partner
Disliked: Cleanliness, staff & service
First time and last time we stay at a 4 points Sheraton. We had always held this hotel in high regard so we thought we would treat ourselves to one night of luxury. Check in was a nightmare - cruise shippers - while crowded there was no cue at the front desk it was everyone for himself. No attempt to organize the mayhem. We had a $23 bowl of soup that was luke warm and water that was the same temperature. The bedroom was a tiny space badly enough room for 4 suitcases. Breakfast was ok nothing rave about. You can do a lot better for $400 a night. It's all hype no substance.
Stayed 1 night in Mar 2024
Response from Divya on 17 Mar,2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Divya K.Receptionfourpoints.auckland@fourpoints.com93938240

8/10 Good

lexi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Divya on 24 Mar,2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Anne

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location and awesome staff. Room could have had a better clean.
Stayed 1 night in Feb 2024
Response from Divya on 24 Mar,2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Rex

Travelled with family
The girl on reception didn’t look happy Check out the next morning doesn’t seem to run well big lines of people waiting to check out and only two people on the counters Lovely room which was great.
Stayed 1 night in Feb 2024
Response from Divya on 24 Mar,2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

10/10 Excellent

Diosa, Streamwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can bet the location and the place. Well recommended
Stayed 2 nights in Feb 2024
Response from Divya on 24 Mar,2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay right in the city. Property is beautiful and close to parking. Quiet considering room overlooked Queen street.
Stayed 1 night in Feb 2024
Response from Divya on 24 Mar,2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and very responsive.
Stayed 3 nights in Feb 2024
Response from Divya on 24 Mar,2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Barbara Louise, Narre Warren North

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to shopping.
Stayed 6 nights in Jan 2024
Response from Divya on 17 Mar,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely great for this rate! I highly recommend it.
Stayed 1 night in Feb 2024
Response from Divya on 17 Mar,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from divya on 24 Mar,2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

walter, christchurch

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Jan 2024
Response from Divya on 17 Mar,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Amir, Fort Collins

Travelled with family
Liked: Cleanliness, staff & service, amenities
Every thins was great except the water from shower would run onto the remaining floor of the bathroom.
Stayed 2 nights in Jan 2024
Response from Divya on 24 Mar,2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Bar staff were outstanding 20th floor , downstairs bar a bit disorganized
Stayed 3 nights in Jan 2024
Response from Divya on 17 Mar,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our wedding anniversary and absolutely loved it. The view from our room was breathtaking, especially at night. The staff are all very friendly, welcoming and helpful. Looking forward to our next stay.
Stayed 1 night in Jan 2024
Response from Divya on 17 Mar,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even the cheapest suit is worth the price absolutely phenomenal night. The soundproof room was so good really helped with kicking back and catching up on some much needed sleep. Breakfast Buffet was AMAZING there was an omelette bar which we took advantage of. Great food, great night, great stay thank you to the staff for being helpful and friendly.
Response from Divya on 17 Mar,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jacob

Travelled with family
Liked: Amenities
Stayed 3 nights in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Melanie, Tauranga

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Churchill is amazing
Stayed 2 nights in Jan 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything from the moment I arrived, I know it was busy when I try to check in and it took 30 minutes but it was alright, besides everything was excellent. Will be book again
Stayed 1 night in Jan 2024

6/10 Okay

Keano

Stayed 1 night in Dec 2023
Response from Divya on 17 Mar,2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. About 10 minute walk to waterfront. Various restaurants nearby. Good sized rooms and comfortable beds.
Stayed 1 night in Jan 2024

4/10 Poor

Mukesh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Ananth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standards in all aspects are quite good. The gym was good and reasonably well-equipped, though the space is narrow. The neighborhood is downtown Aukland and very walkable with all kinds of dining and shopping available. There are plenty of homeless people in downtown Aukland in general and some fairly near to the Sheraton. We had no problems.
Stayed 1 night in Dec 2023

10/10 Excellent

Ramanpreet

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

ANDY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Madhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The studio we had was big and had good views.
Stayed 1 night in Dec 2023