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Mercure Auckland Queen Street

3.5 star property
Hotel with a restaurant, steps from Queen Street Shopping District

Choose dates to view prices

Photo gallery for Mercure Auckland Queen Street

Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Exterior
Property entrance
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Gym
  • Parking available
The current price is S$123
includes taxes & fees
6 Jul - 7 Jul

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony (High Floor)

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(27 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony

Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • University of Auckland - 2 min walk - 0.2 km
  • Queen Street Shopping District - 2 min walk - 0.2 km
  • Sky Tower - 13 min walk - 1.1 km
  • SkyCity Casino - 13 min walk - 1.1 km
  • Auckland Ferry Terminal - 4 min drive - 1.5 km

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland (AKL-Auckland Intl.) - 26 min drive

Restaurants

  • ‪Kebab King Grafton - ‬4 min walk
  • ‪St Kevins Cafe - ‬3 min walk
  • ‪Chadam - ‬3 min walk
  • ‪Bestie Cafe - ‬3 min walk
  • ‪Eight at Cordis, Auckland - ‬3 min walk

About this property

Mercure Auckland Queen Street

Hotel near Queen Street Shopping District
Located close to University of Auckland and SkyCity Casino, Mercure Auckland Queen Street provides dry cleaning/laundry services, a bar and a 24-hour gym. The on-site family restaurant, Lone Star, features happy hour. In addition to a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), self-parking (surcharge) and luggage storage
  • 1 meeting room, smoke-free property and a 24-hour front desk
  • A front desk safe, a banquet hall and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 96 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries and hairdryers
  • 50-inch Smart TVs with premium channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Languages

English, Filipino, Hindi, Portuguese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per day)
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately NZD 25 for adults and from NZD 8 for children
  • Covered self-parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Is Mercure Auckland Queen Street pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Auckland Queen Street?

As of 2 Jul, 2025, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on 6 Jul, 2025 start from S$123.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Auckland Queen Street?

Self-parking is available for NZD 35 per day. Limited spots are available.

What time is check-in at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Auckland Queen Street?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Auckland Queen Street located?

Located in Auckland Central Business District, this hotel is within a 5-minute walk of Queen Street Shopping District and University of Auckland. Sky Tower and SkyCity Casino are also within 1 mi (2 km). Auckland Grafton Station is 19 minutes by foot and Auckland Britomart Station is 20 minutes.

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Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 217 out of 401 reviews
Rating 8 - Good. 130 out of 401 reviews
Rating 6 - Okay. 34 out of 401 reviews
Rating 4 - Poor. 12 out of 401 reviews
Rating 2 - Terrible. 8 out of 401 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Rooms and bathrooms were great. Beds comfortable.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Good value for the price and conveniently located.
Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Good for the price and very convenient location.
Stayed 2 nights in May 2025

10/10 Excellent

Sah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in May 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, friendly helpful staff, car park very tight and small. Well priced for the area.
Stayed 1 night in May 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always. Staff great. Room great. Lonestar great.
Stayed 1 night in Jun 2025

10/10 Excellent

Sai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities with amazing staff and service.
Stayed 4 nights in Mar 2025

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable, clean with a very friendly staff.
Stayed 1 night in Feb 2025

8/10 Good

Rosemarie

Liked: Cleanliness, property conditions & facilities
Great bathroom
Stayed 2 nights in Mar 2025

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was an amazing stay
Stayed 1 night in Feb 2025

8/10 Good

kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room, staff was lovely.
Stayed 1 night in Jan 2025

10/10 Excellent

faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bit out of the way, but nice and well priced

Nice hotel, good sized room and quite quiet. Breakfast was great and the staff were all very helpful.
Stayed 1 night in Jan 2025

6/10 Okay

Aaron

Liked: Staff & service, amenities
Beautiful superior king bed and linen, tidy little room with a balcony, big spacious bathroom and shower, unfortunately the TV wasn't working in the room but we were compensated with a complimentary breakfast overall was a comfy nights stay.
Stayed 1 night in May 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff!

Great central place to stay while in Auckland . Super friendly and helpful stsff!
Stayed 1 night in Feb 2025

8/10 Good

Siew Mang

Liked: Property conditions & facilities
Carpark narrow. Room size On the smaller side but for a night’s stay is fine.
Stayed 1 night in Apr 2025

10/10 Excellent

Laureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very accommodating. We arrived early and they gave us the first available rooms that day.
Stayed 1 night in Feb 2025

10/10 Excellent

Luis Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, clean room and large bathroom
Stayed 3 nights in Jan 2025

10/10 Excellent

Dingyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and staff

Excellent customer service and very friendly staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff and really clean and modern rooms
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay would stay there again
Stayed 1 night in May 2024

6/10 Okay

Alisha

Got some bite from the bed bugs
Stayed 2 nights in Apr 2025

8/10 Good

Jojo

Liked: Cleanliness, staff & service, property conditions & facilities
The property is near the central only limited area to dine-in
Stayed 7 nights in Dec 2024

10/10 Excellent

Vikrant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great property, quite enjoyed the stay
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay once again, thanks to all staff
Stayed 1 night in Jun 2024

10/10 Excellent

Batanai

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning place to stay, exactly what I was looking for.
Stayed 2 nights in Nov 2023