Exterior

Reviews of QT Auckland

5 out of 5
QT Auckland
4 Viaduct Harbour Avenue, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 333 reviews" "
Rating 8 - Good. 68 out of 333 reviews" "
Rating 6 - Okay. 39 out of 333 reviews" "
Rating 4 - Poor. 14 out of 333 reviews" "
Rating 2 - Terrible. 4 out of 333 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leighanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel.
Stayed 1 night in Apr 2024
Response from QT Team on 2 May,2024
A little praise goes a long way. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high. Thanks, QTie. See you again soon?

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Apr 2024
Response from QT Team on 2 May,2024
Thanks for your review, Jessica! we hope to see you back soon!

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property my partner and I loved our stay
Stayed 1 night in Apr 2024
Response from QT Team on 2 May,2024
A little praise goes a long way. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high. Thanks, QTie. See you again soon?

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from QT Team on 2 May,2024
Thanks for your 5/5 review!

10/10 Excellent

Joshna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from QT on 30 Mar,2024
Hi Joshna, We're stoked with your feedback! Hopefully see you again soon.

6/10 Okay

Talal

Travelled with partner
Liked: Property conditions & facilities
What we liked about this hotel is the location, with easy walking distance to shops, restaurants, and the harbor. What we didn’t like is the room cleaning standard. A dirty carpet under the bed, dusty room, lights are very dim. Also, staff were nice but kind of casual in dealing with customers. On the day of our arrival, we had a water leak under the sink and the room wasn’t cleaned properly. They fixed the leak but didn’t clean the room because house keepers had left after 4pm. On our last day, we requested a wake up call at 5 am, they called us a 6, thankfully we have our alarm set on our phones. I’m not sure we’re staying at this hotel again.
Stayed 1 night in Mar 2024
Response from QT on 30 Mar,2024
As QT credo goes, average just isn’t acceptable. We’re sorry we didn’t bring the dazzle this time - but next time we’ll add all sorts of razzle, promise. We’ll consider this our reminder to keep our extraordinary levels in check at all times. Ante, upped.

8/10 Good

Becky, Houston

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel. Would have liked more coffee pods in the room and instructions on how to use the Nespresso coffee maker. Dining at the Esther was excellent.
Stayed 1 night in Mar 2024
Response from QT Auckland on 21 Mar,2024
Hi Becky, Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from QT Auckland on 21 Mar,2024
Hey Jenny, A little praise goes a long way. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high. Thanks, QTie. See you again soon?

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from QT Auckland on 21 Mar,2024
Hi Marcus, Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon?

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with eclectic decor. Great staff. Busy and bustling. Great location for visiting Auckland. Close to harbor, cruise terminal and transportation.
Stayed 2 nights in Feb 2024
Response from QT Auckland on 21 Mar,2024
Hey Jeffrey,We're stoked with your amazing feedback!We loved having you at QT.Hopefully see you again soon.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Heloise - Director of Chaos on 14 Feb,2024
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 Excellent

Jamie

Stayed 3 nights in Jan 2024
Response from QT Auckland on 21 Mar,2024
Hi Jamie, You’re making us blush! Looking after you is what we love to do best, so thanks for letting us know we hit the mark. We can’t wait to welcome you back to the extraordinary.

10/10 Excellent

Tony

Stayed 1 night in Jan 2024
Response from QT Auckland on 21 Mar,2024
Hi Tony, Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, loved it overall. Expected and hoped for a room on a higher floor to get a view, and the free bottle of wine wasn’t put out, but overall really very good.
Stayed 2 nights in Jan 2024
Response from Heloise - Director of Chaos on 2 Feb,2024
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice rooms
Stayed 2 nights in Jan 2024
Response from Heloise - Director of Chaos on 2 Feb,2024
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

10/10 Excellent

Paula

Stayed 1 night in Jan 2024
Response from Heloise - Director of Chaos on 2 Feb,2024
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel chain is generally really good. The room was not sound proof. The roof top bar was two floors above yet we could hear furniture being dragged across the floor all evening until around 2am. We were in room 422 so maybe avoid that side of the building.
Stayed 2 nights in Jan 2024
Response from Heloise - Director of Chaos on 11 Jan,2024
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Heloise - Director of Chaos on 11 Jan,2024
Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon?

8/10 Good

Marcel

Stayed 1 night in Dec 2023
Response from Heloise - Director of Chaos on 2 Feb,2024
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

8/10 Good

Marcel

Stayed 1 night in Dec 2023
Response from Heloise - Director of Chaos on 2 Feb,2024
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

6/10 Okay

Nancy B

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel staff was clueless about helping international travelers. Clueless.
Stayed 1 night in Dec 2023
Response from Heloise - Director of Chaos on 11 Jan,2024
We’re so sorry, that definitely doesn’t sound like it’s living up to the QT code of conduct. Cutting corners just isn’t in our nature, and anything but extraordinary is outright unacceptable here. Thank you for bringing it to our attention, and we’ll work hard to make sure it doesn’t happen again.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice hotel in Wynyard Quarter close to central city. really nicely furbished room.
Stayed 1 night in Dec 2023
Response from Heloise - Director of Chaos on 11 Jan,2024
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

6/10 Okay

Dion

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No acknowledgement of membership on arrival. Front line staff member (female, possibly French) was rude.
Stayed 1 night in Dec 2023
Response from Heloise - Director of Chaos on 11 Jan,2024
Sub-par service just doesn’t fly around here. Thanks for bringing your experience to our attention, and rest assured we’re following it up with our team so we can do better next time.

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful place to stay. Popular, clean, modern. Difficult to park car for valet service (this should be reviewed). Dining was good, but expensive and outside the norm.
Stayed 2 nights in Dec 2023
Response from Heloise - Director of Chaos on 11 Jan,2024
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from Heloise - Director of Chaos on 11 Jan,2024
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

8/10 Good

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decoration up to date. Poeple very nice and helpfull. But dark in the room, lack of light Poeple at the bar and resto go out to smoke and talk and we hear them clearly, hard to sleep (room on second floor)
Stayed 2 nights in Nov 2023
Response from Heloise - Director of Chaos on 11 Jan,2024
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

6/10 Okay

Margery

Liked: Cleanliness, property conditions & facilities, room comfort
QT Stay
The room was clean and spacious, but there was still nowhere to put anything like toiletry bag in bathroom, or suitcases in room. Of the three nights we stayed at the QT Auckland, we had very noisy neighbors. The rooms had no soundproofing. Service at dinner was impeccable. Service at breakfast was awful, and the restaurant was just about empty. The host saw me waiting for a table, but took his time getting over to me. The waitress was just a bad. I asked for a glass of water which she acknowledged, but the water never came. I got up and poured my own glass of water even though she was milling around.
Stayed 3 nights in Nov 2023
Response from Heloise - Director of Chaos on 22 Nov,2023
Sub-par service just doesn’t fly around here. Thanks for bringing your experience to our attention, and rest assured we’re following it up with our team. If you could please reach out to our Hotel Manager, Antonela, at antonela_comuzio@evt.com, she can chat with you about what happened so we can do better next time.

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
The stay was good. It’s a great location for exploring the area with ferries out to the Islands and plenty of bars and restaurants close by. Staff were generally helpful however communication prior to stay was non existent! I emailed twice and received no reply. My daughter also emailed twice and received no reply. I tried to phone the hotel on numerous occasions but received no answer. I was concerned about parking but I couldn’t confirm what the parking situation was because nobody would answer my emails/calls. There is valet parking which is expensive but it was a good service and saved any parking issues.
Stayed 3 nights in Nov 2023
Response from Heloise - Director of Chaos on 14 Nov,2023
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions the most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heloise - Director of Chaos on 15 Nov,2023
Loved QT? We have to admit we like it around here too – but it’s guests like you who really make us shine. Thank you so much for the kind words. See you again soon?

4/10 Poor

Chee Kheong

Stayed 2 nights in Nov 2023
Response from QT Auckland on 8 Nov,2023
Hi Chee Kheong, We are sorry to hear you did not enjoy your stay as much as expected. Please let us know what we can do better for next time.Thank you and hopefully see you soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from QT Auckland on 8 Nov,2023
Hi Paul, Thank you for your amazing review!Hoping to have you stay with us again very soon.

6/10 Okay

Haydeh

Disliked: Property conditions & facilities
The staff were friendly and helpful, but the hotel management, service and amenities are not up to the standard of a five-star hotel." The bathroom amenities, furniture, and bed in the hotel room, the loud and fast music in the restaurant , back based decoration and very dim lighting were not suitable for a comfortable and relaxing stay. There were some other issues like, the sink in the bathroom didn't drain properly، the shower diverter was quite stiff, especially when you're taking a shower and your hands are wet, the iron wardrobe made a lot of noise when closing." In addition , there was no trash can in the room, the UBS-C adaptor and port were not available in the room and hotel area.
Response from QT Team on 3 Nov,2023
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows and hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Heloise - Director of Chaos on 30 Oct,2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 Excellent

Matthew

Stayed 2 nights in Oct 2023
Response from QT Team on 3 Nov,2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 Excellent

Wayne, New Plymouth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 1 night in Oct 2023
Response from Heloise - Director of Chaos on 17 Oct,2023
Thank you so much for the 5 start review! We hope to see you again soon :)

10/10 Excellent

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really terrific place with a fantastic suite and really kind and helpful staff. We had been traveling for two days and arrived very early. They were so kind to allow us access to our room, so we could refresh ourselves. The Dyson hairdryer is always a great addition to their impeccable room. Rooftop bar was lovely and food and drinks very good. Will definitely cjoose on of their hotels again.
Stayed 1 night in Oct 2023
Response from Heloise - Director of Chaos on 10 Oct,2023
Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon?

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and spacious and the rooftop bar was great. Would definitely stay again
Stayed 1 night in Sep 2023
Response from Director Of Chaos on 5 Oct,2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Director Of Chaos on 5 Oct,2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

2/10 Terrible

Michelle

Stayed 1 night in Sep 2023
Response from Director Of Chaos on 5 Oct,2023
Well that just won’t do, will it? Please accept our apologies, and let’s fix this situation stat. Blunders like this are rare, and disappointment doesn’t last long at QT. I hope you give us another chance in the future

10/10 Excellent

Satuala

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very eloquent, beautiful spot all round. Amazing Rooftop Bar n Food and very polite helpful staff.
Stayed 1 night in Sep 2023
Response from QT Team on 11 Sept,2023
Thanks Satuala for your 5/5 review! We really appreciate the time you have taken!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Excellent location and stunning hotel
Stayed 1 night in Aug 2023
Response from QT Team on 11 Sept,2023
Thanks Rebecca! We are pleased to hear that you enjoyed your stay! we hope to see you soon!

6/10 Okay

Jessica

Stayed 3 nights in Aug 2023
Response from QT Team on 11 Sept,2023
Thanks Jessica for your honest review

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would stay again
Stayed 2 nights in Aug 2023
Response from QT Team on 17 Aug,2023
Thanks for your 5/5 review Bruce! we really appreciate it!

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and facilities. Roof top bar was awesome!
Stayed 1 night in Aug 2023
Response from QT Team on 7 Aug,2023
Thanks for your 5/5 review! we hope you see you back soon!

10/10 Excellent

Kapua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning motel! Great service and gorgeous rooftop bar with great views. Really enjoyed our stay. Highly recommend 👌
Stayed 1 night in Aug 2023
Response from QT Team on 17 Aug,2023
Thanks Kapua! We are very happy to read that you had the best time! See you soon!

6/10 Okay

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say having a room full of young kids running round and up till midnight and awake again at 4:45 am wasn’t ideal at all. Walls didn’t stop any of the noise
Stayed 1 night in Aug 2023
Response from QT Team on 7 Aug,2023
We’re so sorry, that definitely doesn’t sound like it’s living up to the QT code of conduct. Cutting corners just isn’t in our nature, and anything but extraordinary is outright unacceptable here. Thank you for bringing your experience to our attention, and we’ll work hard to make sure it doesn’t happen again.

6/10 Okay

Stacey

Stayed 1 night in Jul 2023
Response from QT Team on 7 Aug,2023
Thanks for your feedback, we appreciate the time you have taken.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Jul 2023
Response from QT Team on 4 Aug,2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at QT - great location to walk everywhere. Clean rooms. Friendly staff. Great rooftop bar. Would stay again.
Stayed 1 night in Jul 2023
Response from QT Team on 4 Aug,2023
Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon?

10/10 Excellent

Dean

Stayed 1 night in Jul 2023
Response from QT Team on 4 Aug,2023
Thanks for your 10/10 review!