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Reviews of Macdonald Aviemore Hotel

4 out of 5
Macdonald Aviemore Hotel
Macdonald Aviemore Resort, Aviemore, Scotland

Reviews

7.2

Good

Rating 10 - Excellent. 106 out of 477 reviews" "
Rating 8 - Good. 159 out of 477 reviews" "
Rating 6 - Okay. 113 out of 477 reviews" "
Rating 4 - Poor. 69 out of 477 reviews" "
Rating 2 - Terrible. 30 out of 477 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Dawn

Travelled with partner
Disliked: Property conditions & facilities
Very dated an in need of freshening up. Smelt like the property had been closed for some time.
Stayed 1 night in May 2024

10/10 Excellent

Linsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good break at Aviemore , nice swimming pool
Stayed 2 nights in Apr 2024

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Bad communication
I arrived the booked hotel, but there were empty. I have been waiting one hour outside the hotel during cold weather. There is no direct contact to the hotel from hotel.com Finally I found their contact # from their website. They moved my booking to another hotel, Macdonald Highlands Hotel, without any notice to me. They told me because I booked the hotel from 3rd party (Hotels.com) so they can’t contact me. I think it is non sense. I can’t pay £25 for the dinner package, I have to pay the normal price from their menu (because I moved another hotel so I have to changed my plan for dinner).
Stayed 3 nights in Jan 2024
Response from Kind Regards, Resort Team Management on 10 Mar,2024
Thomas, Thank you for your review, i am sorry you were not contacted due to the hotel move, our staff strive to ensure everyone is aware of any changes when possible,

2/10 Terrible

Alison Lynne

Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Kind Regards, Resort Team Management on 10 Mar,2024
Thank You for your review.

6/10 Okay

Carol-Anne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
I think I expected too much from this hotel going by the pictures and the experience I’ve had at other MacDonald hotels I expected a comfortable stay. The hotel was in need of a refurbishment especially the bathroom area. I found the surround of the bath had not been cleaned and found a dead spider on the window sill. I know these are little things but we stayed at this hotel as they offered a Christmas experience so expected my children to stay in a clean bedroom. The hotel room was very cold it was -9 outside I turned the heater to the maximum but it still was only mildly warm to touch. After a couple of visits to reception the agreed to bring up a heater which made a massive difference. Breakfast was okay again my expectations were high especially since it was advertised as a family friendly Christmas weekend break there was hardly anything child friendly for breakfast apart from cereal. I won’t be returning to this hotel I don’t think it represents the MacDonald brand well.
Stayed 1 night in Dec 2023

8/10 Good

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was perfectly fine. Clean and bed was comfortable. Hotel itself looked a little tired..
Stayed 1 night in Sep 2023

8/10 Good

Ruth

Liked: Cleanliness, staff & service, room comfort
Pleasant stay need better info from Hotels.com
No stars to Hotels.com who send the wrong information about which MacDonald Hotel we were staying in. I was sent details for a hotel which is currently closed at the MacDonald resort. The resort has three hotels, one of which is currently closed for renovation and we wasted some time looking for the correct hotel. The actual hotel, the MacDonald Highlander was very comfortable though in need of some updating. Very tasty buffet breakfast.
Stayed 1 night in Sep 2023

4/10 Poor

Stephen

Stayed 1 night in Sep 2023
Response from Kind Regards, Resort Team Management on 10 Mar,2024
Thank You for your review.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Kind Regards, Resort Team Management on 10 Mar,2024
Thank You for your review.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down
Very tired and run down, the hotel looks awful from the outside and isn't much better inside as soon as you walk in the place smells damp and musty, the bar and restaurant are drab, the stairwells and corridors desperately need freshened up as do the carpets and bathrooms in the room. We had a room right next to the stairwell and were constantly woken up through the night by the doors banging. So glad we only had to stay one night definitely won't be back.
Stayed 1 night in Jul 2023

8/10 Good

Julie

Stayed 2 nights in Jul 2023
Response from Kind Regards, Resort Team Management on 10 Mar,2024
Thank You for your review.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Disappointing family break.
We had planned this as a family summer break. Having visited several times before we knew what to expect. However we were unaware the hotel had changed the family ‘dinner bread and breakfast’ deal to seclude main meals for children. Quite bizarre and not something we were clearly aware of from booking info. Food was ok. Breakfast is as expected with a good choice. The main meals menu however is been stripped back and items have jumped in price meaning the adult allocation of £25 per adult per main meal didn’t stretch far and so it was impossible to even get 2 courses. These changes have meant the hotel is no longer competitive in terms of the other options we consider when booking. The hotel is a good family venue. It’s in a great location and has great amenities both within the hotel complex and in the local area. The pool is always a winner with our kids as they love the slide and the wave machine. The rooms are ok. We’ve never had cause to complain however on this occasion we were directly above back reception in the Aviemore Hotel and sadly this meant we were constantly awakened every time someone slammed a door beneath our room - which was constantly throughout the night. Wherever this door is and whoever needs to use it that often needs to consider the sleeping families above. We did mention this to reception staff but it was laughed off so I doubt it will be resolved. All in all a rather disappointing stay that means we likely will not return.
Stayed 3 nights in Jul 2023

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mould and damp room
We were given a disabled access room without asking. When we arrived in room there was a overpowering smell of perfume. after a few hours we noticed the shower leaked into the main room and there was a terrible smell of damp and mould. This made my pregnant wife fell sick all night. The reception did nothing. Cooked breakfast was nice but fresh fruits had gone bad and also orange juice was off.
Stayed 1 night in Jun 2023

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Aviemore Hotel bar and Spey burgers restaurant were not open, part of the reason for us chosing this hotel and resort. It was disappointing as fussy kid eater. The other restaurant giivannis was nice and quick service with friendly staff.
Stayed 2 nights in Jun 2023

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Wonderful staff, but dated hotel
Super position in Aviemore, very near the shops and restaurants. The hotel is looking dated now. Breakfast was good. The most annoying things were the heavy, banging hotel doors and the fact that my key card kept failing to work, necessitating many (longish) walks back to reception. The best thing about this hotel are the super helpful staff, particularly reception.
Stayed 2 nights in Jun 2023

10/10 Excellent

graham

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Although early in the season there was still a lot to do on site.
Stayed 3 nights in Jun 2023

4/10 Poor

Yvonne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
All Amenities closed - poor staff attitude.
Terrible hotel with none of the amenities promised. Swimming pool, bar and restaurant all closed. I had booked a hotel with swimming pool for my 7 year old son who was very disappointed. Had to walk to sister hotel for dinner which was not what we wanted since I had a broken shoulder. Road sign said Retail Shops but nothing open and receptionist couldn't have cared less when I asked. Room was fine apart from getting 2 sets of towels for 3 people. Had dinner at Aspects restaurant but when I asked for Malt Vinegar for my Fish and Chips it apparently caused a problem as they told me they had none and no one had ever asked for it which cannot be true. This is the most traditional British meal you could order!. This info came from the Supervisor who lied and told me he was the Manager.
Stayed 1 night in May 2023

8/10 Good

Irene

Stayed 2 nights in May 2023

10/10 Excellent

Doreen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay here. It was clean, beds were comfortable and a great location next to Glencoe National Park. Our stay also gave us credit for dinner and breakfast, both of which were very good. The staff was friendly and very attentive. It is within walking distance to the downtown area. Very happy with this hotel.
Stayed 1 night in May 2023

6/10 Okay

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Sima

Stayed 2 nights in May 2023

4/10 Poor

valerie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Concerning security
Hotel Tired, Hotel food bar unavailable. Hotel tired. Security concerning , whilst in room someone used key card to enter room. Hotel staff replaced card but no follow up explanation or apology.
Stayed 2 nights in Apr 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good service, wifi non existant
Stayed 1 night in Apr 2023

10/10 Excellent

Louise

Stayed 1 night in Apr 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Enjoyable stay, good size room for 3 of us & the dog. Friendly staff, very welcoming with the dog, easily accessible dog exercise area. Great pool, although busy, plenty room and facilities.
Stayed 2 nights in Apr 2023

10/10 Excellent

Hugh

Stayed 3 nights in Apr 2023

8/10 Good

Ravi

Stayed 4 nights in Apr 2023

4/10 Poor

Hiu Ying

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Jemma

Stayed 1 night in Mar 2023

10/10 Excellent

Kerry

Stayed 2 nights in Feb 2023

6/10 Okay

John

Stayed 1 night in Feb 2023

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Good hotel nice staff would definitely return and stay there again.
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 2 nights in Dec 2022

4/10 Poor

Marie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2022

8/10 Good

Claire

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2022

8/10 Good

Laura

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good facilities. Kids loved the soft play and all the floats in the pool! Great park too. Very quick to get to anything in Aviemore. Would recommend making reservations for food in advance! La Taverna pizza in Aviremore was exceptional! The hotel is starting to look a little bit tired in some places and could do with a bit of maintenance,but I guess it is to be expected. Staff were all very friendly. Rooms could do with a mini fridge to store milk in for the kids bottles.
Stayed 2 nights in Sep 2022

8/10 Good

Sandeep

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Due to a leak the property has a bad smell
Stayed 3 nights in Aug 2022

2/10 Terrible

martyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Nadine

Travelled with family
Disliked: Property conditions & facilities
Hotel needs a little bit of an upgrade. The bar is never open so you have to walk to another hotel on site to get a drink, nothing in hotel at all.
Stayed 2 nights in Aug 2022

2/10 Terrible

Roielle

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great base for exploring Aviemore with lots to do on site. We had the dinner and breakfast included tariff and this was really good value.
Stayed 2 nights in Aug 2022

6/10 Okay

Mr Murray, Southampton

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Anne-Moira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at this hotel couldnt do enough to help. The ease of booking restaurants for dinners was faultless. Staff in both restaurants were very helpful. Giovannis especially..
Stayed 3 nights in Jul 2022

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Needs upgrading but ok
I’ve stayed here a few times in the past and this visit was very similar. The hotel itself is a bit run down but the room was okay (double with bunk beds). Ours was clean and did the job for the 3 days we were there. The staff were excellent, breakfast was good and plenty to go round. The pool was open with no restrictions and the wave machine kept the kids happy and we even managed a 10 minute sauna and 30 minutes in the gymn. With half board we booked dinner in the Italian as it had stuff the kids would eat. Overall expensive but an enjoyable time had by all.
Stayed 2 nights in Jul 2022

4/10 Poor

Alan

Stayed 7 nights in Jun 2022

2/10 Terrible

Steven

Travelled with family
Disliked: Property conditions & facilities
Hotel like a youth hostel with pool not open.
Hotel is done for. Pool and kids play center not open till 1pm on the sunday. At £240 a night you would expect it to be open all day. Hotel just not worth the money.
Stayed 1 night in Jun 2022

2/10 Terrible

Nabeil

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022