2/10 Terrible
Ivee
Travelled with family, Travelled with pets, Travelled with partner
3 Apr,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unprofessional staff. They asked us to change the room last minute because of NEW travelers with PWD and they told us that we would return to our original room when they left. Then I told them if they would transfer us to another room make sure, that's our final room coz it's so hassle to transfer back and forth. We refuse if that's the case.
When we arrived that day, we noticed that our room smelled like a PEE of a dog. I understand that their hotel is pet-friendly. We also have a small dog with us. But, when I asked them why it smelled bad, the lady told us "Hindi naman po mabaho ah". And that irritates me more. I just don't want to pay for damage or what when we left because we also have a dog, I don't want them to blame us if the room smells like the pee of a dog.
TAKE NOTE also to those travelers who bring their pets. Please be RESPONSIBLE, the hotel allows our pets so PLEASE take good care of their room.
1 week after their stay with them, the Hotel staff called us and blamed us for their HUMIDIFIER loss. Hello? Upon checkout, their staff checked our room and it was all GOOD.