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Wonderful Stay At the Trans Luxury Hotel, once you step into the lobby, prepared to be pampered with the facilities and amenities, all of top notch quality. Staff are very friendly and helpful. Great experience for the whole family!

Huge thanks to the hotel staffs for arranging the little surprise complimentary bday cake to my sister upon our check in. Definitely a highlight to our family trip and unforgettable experience with Hilton. Friendly and helpful staffs, not to mention their breakfast is superb.

Nice and cozy place to stay. Staff are very helpful.

Great hotel - you get exactly what it looks like in the photos Staff are very helpful and speak English well which is wonderful if Your Indonesian is not so good

The service and the facilities was exceptional. They prepared a cake with a bouquet of flowers and chocolates since it was my birthday and wedding anniversary trip. The butler was also very helpful in offering to drop and pick us up at the nearby Miss Bee for dinner. It was also raining that day. Subsequently, they got the driver drop us at a cake shop enroute to the airport when I informed I would like to buy some cakes home. The adventure playground appealed to the kids and adults. My toddler...

Great stay. Food was just okay but everything else was great m.

Great experience here, staff were helpful and really polite. Every one of them will greet you when they see you. The room is slightly small but it was okay for just me and my mum. It's a muslim friendly hotel, quran, telekung and sejadah were provided in the room. There were complimentary mineral water and chargeable minibars. Basic shower items were there. Really clean and the hotel smells great. I fell in love with the interior design!! The hotel is really near heritage factory outlets and...

Location of hotel…..most things are close by such as the cultural museum, bandros trolley (love this!) shopping etc etc Breakfast variety was awesome. And was so happy that there’s a barista for coffee. Staff at Momo Cafe was very helpful..shout out to Den Rohman who introduced us to “bandrek” …he even prepared us a sugarless version. Den Rohman also informed us where we could buy Tapai and would get it for us if we couldn’t find it… Momo Cafe : Ms Lutfiana -Lovely young staff who was so...

Clean room, great staff, nice breakfast and availability of parking

A wonderful stay with an amazing staff who really make us feel cared for! We will be back!

The service was good. Didik Anugerah from the front office help me to sort my train ticket. He was very helpful and friendly. I feel comfortable ad safe in the hotel. I think I choose the wrong date cause the Hotel was fully booked and lots of children's since its Indonesia school holiday. The room is a bit dated and need improvement on the toilet and the bed. Overall I will come back to this hotel cause its convenient and near to all the outlets and eateries.

The hotel is in good condition, room is clean and staffs are very friendly and helpful. The only con is location a little bit off.

Absolutely loved this hotel! Everything was in the best condition

We took 3 rooms (2 Executive and 1 Twin). Note the Executive is bigger but only one per of such per floor. Good wifi access. Nice heated pool. Not too crowded when we were there. Acceptable buffet breakfast. Great service from the staff. Overall excellent experience.