The reception staff ok, but The Night Manager was terrible on my check in evening, The food was very average and the staff was below average in this area and the exec lounge, have stayed many times but will not stay again, and the executive lounge is laughable and not even close to 4 star, I rate Furama is 2.5 STAR maximum, room key didn't work twice this visit, it happens every time I stay there very old now needs major renovations carpets dirty.