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Reviews of ASTON Banyuwangi Hotel & Conference Center

3.5 out of 5
ASTON Banyuwangi Hotel & Conference Center
Jalan Brawijaya, Mojopanggung, Giri, Banyuwangi

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 23 reviews" "
Rating 8 - Good. 12 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Travelled with family
Liked: Staff & service, property conditions & facilities
Great food!
Stayed 1 night in Jan 2024

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large family stay
We just needed a comfortable place to stay in Banyuwangi for a family of 6 that had a pool. The rooms were very clean and comfortable. Decent AC and very good pillows. The pool area is nice. The wine bar and bakery are good and reasonable priced. We used the restaurant for breakfast and the barbecue evening. So much food and many choices. The breakfast was 5 star. As with many places in Indonesia English is not guaranteed, but i feel front-line staff probably should know enough for simple requests. The only complaint I have is in regards NOT having our family rooms next to each other, despite their being connecting door and booking months ago. Overall, great value for money and really good food. I will stay longer next time.
Stayed 2 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
The property itself is pretty good. I just didn't like the fact that i can't control the temperature in my room. The front desk sent an engineer to adjust the a/c unit, but that didn"t help. My room was warm, the lobby was warm and the restaurant was warm, i found it really uncomfortable sweating in the common areas. For a large hotel, i really found this unacceptable that they would not bump up the a/c, hence the lower score. The staff itself were really friendly and courteous.
Stayed 2 nights in Dec 2023

8/10 Good

Anton

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great place, just starting to need a little love
I've stayed here many times over the years, but it is starting to look tired. The last three rooms that I've stayed in have all had faulty AC controllers (not allowing you to know what temperature you are setting) and the AC is really not very effective. Please fix the AC across the hotel. Sealants in bathrooms starting get mouldy. Staff are great, beds comfy and clean and location is fine, but with increasing competition in Banyuwangi I think some investment is needed in this place generally.
Stayed 4 nights in Mar 2023

10/10 Excellent

Anton

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfy bed, decent hotel
This is my third time to stay. The hotel is good quality and comfortable. Staff are welcoming. It also has a nice little bar. The pool is OK, but not really for active swimming. The aircon needs a bit of an overhaul in some rooms (I had to move rooms because it didn't work in my first room, and the controller was kind of broken in the second), but overall a good temperature reached for 4 great sleeps in a comfy bed and lovely pillows.
Stayed 4 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Great staff
This is a very nice hotel. The staff are incredible and make it a wonderful experience. And the breakfast has a wide range of choices, and there is good amount of food. Way more choices than any normal hotel. There are two sides to the hotel. One is facing the pool, the other the city. If you choose a pool facing view, and it is a busy day, you will be able to hear people at the pool area but it is a better view towards the channel and Bali and the mountains. The other view is the Cityview, and there’s definitely more quiet and the view is still very nice. Thanks to all the staff and Andika we had great time there.
Stayed 2 nights in Dec 2019
Response from Helen on 27 Dec,2019
Thank you for your feedback . We waiting you to come back in our Hotel . Warm regards from us.

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Dzafran, Kuala Lumpur, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean and comfortable hotel, strategically located for anyone travelling to Ijen or Bali. Only negative was the loud music being heard late at night. Not sure if it was coming from an even at the hotel or from the surrounding area.
Stayed 1 night in Jan 2019
Response from Yosi Arivianto on 19 Feb,2019
Dear Dzafran , Thank you for your time to share your experience during your stay with us, we do apologize for the inconvenience happen with sound at night. Usually if we held an even out door we make sure that music entertainment will be done latest at 9.30 pm. Again thank you for your review, We look forward to welcoming back here in better experience stay. Kind regards Yosi Arivianto General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel is a bit off main road but still close. Overall, everything was fine. Just, we found coffee stain on the cup.
Stayed 1 night in Dec 2018
Response from Yosi Arivianto on 25 Dec,2018
Dear Traveler, Thank you for your kind review and feedback. I have passed on your comments regarding coffee stain on the cup to ensure that this case will not happen again in the future. Again thank you for your kind feed back, we hope to see you back soon here with better experience stay with us. Kind regards Yosi Arivianto General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in town
New hotel in town so everything is very clean and staff was very nice and helpful. It’s also located not too far away from downtown and very close to a train station if you need to hop in to another city by train. Not too much resto around so you have to rent a car or take a taxi to go around.
Stayed 2 nights in Oct 2018
Response from Yosi Arivianto on 27 Oct,2018
Dear Guest, Thank you for choosing our hotel for your stay and for taking the time to share you experience with other travelers. We do hope that it will not be too long before we get to see you again in Banyuwangi. Kind regards Yosi Arivianto General Manager

6/10 Okay

ANWESH

Disliked: Room comfort
Hotel has potential. Will not stay again
The hotel was very nice, the lobby, pool, dining area, etc. However, the biggest problem is that the front desk staff can't speak decent english. The rooms were very tiny, which is not a deal breaker. The A/C didn't work in our room and they sent in the technician who came and spent about an hr in the room and said it was fixed. However, even after an hour after that the room didn't cool down. We were too tired to wait for another technician. We complained in the morning and they said they will take care of it for the next guest. Then headed over for breakfast, which was decent. Good options. Got back to the room to realize that the hot water was shut down, and will take 1-2hrs to fix! This started to get frustrating. And finally, we had asked for a couple of cars for our travel in the city and getting the front desk to book it. We were trying to get a minivan and a sedan and trying to communicate this to a 3.5 start hotel shouldn't have to be that hard. Overall, disappointed with the stay. Wouldn't recommend it.
Stayed 1 night in Oct 2018
Response from Yosi Arivianto on 30 Oct,2018
Dear ANWESH, Thank you for taking the time to share your experience with other travelers and accept our apologies for the disappointment you have experienced during your stay. We do take feedback seriously and constructively, hence we can only thank you for sharing these points with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our breakfast, lobby and dinning area. We shall share your comments with our teams to ensure this will not re-occur. Should you decide to change your mind and return to our hotel, please do contact me directly, as I would like to take personal care of your visit to ensure we can show you the high standards of service we pride ourselves of. Kind regards Yosi Arivianto General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Yosi Arivianto on 26 Oct,2018
Dear David, Thank you for your review rating, we hope to give you better experience stay on your next visit to Banyuwangi. Kind regards Yosi Arivianto General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
We stayed in Aston Banyuwangi Hotel before our visit to Mount Ijen. Room was clean and comfortable, value for money.
Stayed 1 night in Sep 2018
Response from Yosi Arivianto on 25 Oct,2018
Dear Traveler, We glad to know you were enjoyed your stay with us and impressed with our room cleanliness. We look forward to seeing you back soon here at Aston Banyuwangi on your next visit to Banyuwangi. Kind regards Yosi Arivianto General Manager

10/10 Excellent

Levanne, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfy hotel
The best hotel throughout my surabaya trip. In room dining was good and reasonable. Facilities and amenities are all good with reasonable price room. Satisfied!
Stayed 1 night in Aug 2018
Response from Yosi Arivianto on 25 Oct,2018
Dear Levanne, Thank you for the compliments extended! Nothing make us happier than happy guests. We glad to hear that our hotel is become your preferred hotel in Banyuwangi. Please let us know if you will be visiting Banyuwangi again. We would love to have you stay with us in the future. Kind regards Yosi Arivianto General Manager

8/10 Good

ario

Staying at Aston
It's a clean and comfy hotel, with very soft pillow.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel
The room was quite spacious, very clean, aircon was perfect, staffs were very helpfull and friendly. Surely will stay in this hotel again when visiting banyuwangi.
Stayed 1 night in Jul 2018

8/10 Good

Kaori

Stayed 1 night in Sep 2023

8/10 Good

Toshiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
モダンでコストパフォーマンスの良いホテルです。
ホテルの部屋からバリ島が一望でき、設備・サービスも満足しました。 ロケーションがメイン道路から少し離れているのが唯一の難点です。
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Sangat menyesal menginap di hotel ini, pelayanan yang sangat buruk. Kamar tdk dingin tetapi dilayani dgn sangat buruk. 30 menit saya menunggu tanpa kejelasan utk pindah kamar... setelah mendatangi receptionis dgn marah2 baru akhirnya dilayani pindah kamar dgn alasan mereka mempersiapkan kamarnya dahulu. Ternyata kamar blm juga siap dan Ac kamar blm dinyalakan yg katanya sdh disiapkan ternyata bohong besar.... benar2 kapok bermalan dihotel ini
Stayed 1 night in Feb 2019
Response from Yosi Arivianto on 19 Feb,2019
Tamu yang terhormat, Kami atas nama Management mohon maaf yang sebesarnya atas ketidaknyamanan ini, kami sudah mencatat ini sebagai focus kami untuk meningkatkan kualitas pelayanan kami di Front Office agar lebih cepat dalam menanggapi keluhan tamu dan memberikan solusi yang terbaik. Sekali lagi kami mohon maaf atas ketidaknyamanan ini, kami berharap untuk dapat menyambut anda kembali disini pada kunjungan berikutnya dengan pengalaman menginap yang lebih baik lagi. Salam hormat kami Yosi Arivianto General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Value
Hotel yang good for value, kondisi bagus, bersih, lokasi nyaman , tidak terlalu jauh dari pusat kota. tempat parkir luas.
Stayed 1 night in Dec 2018

10/10 Excellent

Hengky gunawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in banyuwangi
Lobby luas dan bersih pelayanan dan service sangat baik dan kamar nyaman dan bersih. Reccomended utk tamu yang mau memginap
Stayed 1 night in Jul 2018

8/10 Good

INSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018