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Reviews of Swiss Star Eptingerstrasse

2.5 out of 5
Swiss Star Eptingerstrasse
Eptingerstrasse 15, Basel, BS

Reviews

6.6
Rating 10 - Excellent. 8 out of 50 reviews" "
Rating 8 - Good. 14 out of 50 reviews" "
Rating 6 - Okay. 16 out of 50 reviews" "
Rating 4 - Poor. 6 out of 50 reviews" "
Rating 2 - Terrible. 6 out of 50 reviews" "

7.2/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

SHIMING

Disliked: Staff & service, property conditions & facilities
Inconvenience and no heater.
Stayed 1 night in Nov 2023

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basel
I arrived late close to midnight. Could not access the room with the code provided. Hotel did and still has not responded to phone calls, emails or contact via hotels.com. i ended up sleeping in the basement on a mattress and am now at the train station and have not showered.
Stayed 1 night in Sep 2023

6/10 Okay

Sandy

Liked: Cleanliness
Stayed 1 night in Sep 2020
Response from Olivia on 15 Oct,2020
Dear Sandy Thank you for your feedback. Best regards

6/10 Okay

Verified traveller

Include extra charges for cleaning and city tax etc .
Stayed 2 nights in Nov 2018

6/10 Okay

Davide

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The location is good and the "automated check-in" is very handy. However it definitely needs refurbishing in the bathroom and kitchen. The bathtub was falling in pieces in some parts. Overall it was clean and quiet. The old building had the effect that the guests at the upper floor when moving sounded like they were moving furniture which is very unfortunate when this happens at 4.30am.
Stayed 5 nights in Jun 2018

8/10 Good

Joseph

Liked: Cleanliness
Just the bed and the basics and nothing else.
Ideal if it is just for a night or two. Bed was fine, towels were clean and the tv worked. Your own room and your own key. Free internet but i did not try it. So if it is good or bad dont know. Easy of access to get your key, no late check in so if you are late no one is really worried at reception. Negative found it hard to park the car for fear it would be clamped or a ticket begin applied. So it can be an issue. No breakfast but you are only paying for the bed to sleep in. Shared bathroom for me is a big no and no soap or shower gel. Everything else is there. Stairs creaked so bring ear plugs if you are a light sleeper. Noted that the people running the place were changing the bed linen at 9:20 even when checkout is at 10:30 in the morning and not at 9:30. Did i get my time wrong.
Stayed 1 night in Sep 2017

2/10 Terrible

Agnes Yim

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Too stressful
It's the worst stay I had, the room had TV not working the 1st day, and too much to walk up 4th floors with the luggage, and only one bathroom which always occupied morning and night. The cleaning guys wanted to go in my room early before 9.30am.

6/10 Okay

M, Vienna

Liked: Staff & service
OK for the money
Good location if you have to go to downtown or the Congress Center. A decent deal for the money. You have to climb 4 flights of stairs. No elevator. I was in a rush to book a hotel so overall OK.

2/10 Terrible

SeyedHosein, Aarhus, Denmark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible! The doors made a lot of noise.

6/10 Okay

narendra, Chandigarh, India

Disliked: Staff & service
Difficult to get access in. Change of booking room was not informed in advanced. Provided key code did not worked. After contacting on phone they charge apartment which was little far from place of my business. Took around more than hour to locate and get into the apartment at night in totally new place.

8/10 Good

Verified traveller

The room was a 6th floor walk up - once you got there it was nice. I had a problem checking in and had to call the emergency number.

10/10 Excellent

Ursula

Stayed 1 night in May 2023

8/10 Good

KAZUAKI

Business traveller
Disliked: Amenities
古い感じの民家です。トラムの駅まで徒歩５分です。共同のトイレとシャワーですし、メンテナンスも微妙です。スイスにしては安いですが、それ相応の施設です。トラムで他の駅まで行けば別ですが、近くに買い物のできる店は無いと思ってください。
Stayed 2 nights in Sep 2022

8/10 Good

Jacoba Rijkje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect doorreis verblijf
Super netjes, fijn verblijf.
Stayed 1 night in Jul 2019

6/10 Okay

filipa

Disliked: Cleanliness
Stayed 1 night in Jun 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Apartment im Nähe vom Rhein
Da war ein kurzes Schreckmoment, weil es keinen Vorhänge hatte und die Luxaflex abgebrochen war! Aber kurz nachdem es gemeldet war ist der Putzfrau vorbeigekommen un hat uns gezeigt wie mann die Fensterläden schliesen kann. (Etwas dumm von uns!) Das heisst Guter Service !
Stayed 3 nights in Feb 2019

10/10 Excellent

sebastien

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico bueno fue la ubicacion. La habitacion con cucarachas, persiana descompuesta, pisos de madera descuidados, sucios y ruidosos.
Stayed 3 nights in Dec 2018

8/10 Good

Riitta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oikein passeli paikka
Pidän tällaisista koodiavaimilla varustetuista paikoista, joissa kaikki toimii moitteettomasti ilman henkilökuntaa. Sijainti 1,5 kilometriä päärautatieasemalta oli kätevä, keskustan nähtävyydet (esim. Tinguely-museo), vanhakaupunki ja joki ovat kävelyetäisyydellä. Hyvä paikka, täällä aion yöpyä jatkossakin.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War alles sauber und in Ordnung. Wenn jedoch jemand im Treppenhaus hinauf oder hinabläuft ist jedes Zimmer wach durch die knarrende Holztreppe.
Stayed 1 night in Oct 2018

6/10 Okay

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Margit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejlig lejlighed pænt og rent Kunne godt mangle en el kedel til at koge vand til kaffe/te Hyggeligt område nær Rhinen og byen kan anbefales
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Shabby and reeking of cigarette smoke
It was my worst stay in Basel. Besides the fact that the apartment was very shabby (paint from doors and several walls was grinded off as if it had been prepared for a renovation but that renovation never came) it reeked of cigarette smoke. On the website it says that smoking in the flat is prohibited, but you could easily smell that people had been smoking in there. The cigarette ashes were on the window sills and even after 3 days of almost constantly keeping the windows open, the smell was as strong as before. Clearly lot a one time thing. Very annoying for me and also making me regret paying 170 CHF per night! The rest of the apartment was clean though.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Gutes, sauberes Appartement
Alles verlief ok, eine Email mit Schlüsselcode. Das Appartement alt, aber sauber und gut in Schuss mitten in Basel. Handtücher u.s.w. alles da! Im Summe zum Weiterempfehlen!
Stayed 2 nights in Apr 2018

2/10 Terrible

Nicolás Alejandro

Disliked: Cleanliness, staff & service, room comfort
Not good at all
Its not what it shows on the pics. The 4th floor is like a nightmare. The toilet is so dirty, the room is tiny and smells so bad.
Stayed 1 night in Mar 2018

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo!!
Horrible. La habitación estaba en el cuarto piso por escalera. No tenía baño privado. Las fotos que publican no son de la habitación. Me siento defraudada
Stayed 1 night in Mar 2018

8/10 Good

Georg, Magdeburg

Liked: Cleanliness
Günstiges Zimmer in schöner Lage
Im generell hochpreisigen Basel ist dies eine günstige Übernachtungsmöglichkeit. Es liegt in einem schönen Quartier nur wenige Schritte vom Rheinufer. Gute Anbindung an Nahverkehr. Die Zimmer sind schlicht aber sehr sauber und geräumig. Die Lage ist sehr ruhig, es sei denn die Nachbarn feiern. Es gibt Wlan, TV, Kühlschrank, Tisch, Stühle, Schrank, leider keine Gläser. Das Gemeinschaftsbad ist auch sehr geräumig. Unser Zimmer lag im vierten Stock, für Fußlahme nicht so gut geeignet.
Stayed 1 night in Dec 2017

8/10 Good

Hans, Frankfurt

Liked: Cleanliness, property conditions & facilities, room comfort
Ruhige Wohnung mit Garten in der Nähe des Rhein.
2 großzügige Schlafzimmer, kleines Wohnzimmer, gut eingerichtete Küche und Bad. Bei schönem Wetter mit herrlichem Garten. Spaziergang entlang des Rheins ins Zentrum.
Stayed 2 nights in Oct 2017

6/10 Okay

Nicole

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Mauvaise isolation generale
Bien placée au demeurant cette petite maison sans ascenseur aux escaliers de bois A un chauffage qui fait tellement de bruit...q on peine à dormir malheureusement Il y a aussi des travaux dans le voisinage.
Stayed 1 night in Oct 2017

6/10 Okay

Nina

Liked: Cleanliness
Stayed 7 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Gute Lage, nahe am Zentrum und gerade am Rhein.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

YUNGU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10점 만점에 10점
바젤에서 프라하가는 심야열차가 다음날 있어서 어쩔수 없이 바젤에서 하루 숙박하게 되었습니다. 그래서 바젤에서 가장 싸고 좋아보이는 곳을 선택하게 되었고 이 곳에서 숙박하였습니다. 지도에서 보이는 것과 다르게 중심역에서 가까워서 걸어서 10분만에 도착하엿습니다. 구글 맵스에서는 트램을 이용해서 가라고 나오지만 걸어가는게 차라리 낫습니다. 가는 길은 중심로를 그대로 따라가면 되기떄문에 길도 평평해서 캐리어를 끌기에 안성 맞춤입니다. access code는 전화를 통하여 알 수 있습니다. 홈페이지에 있는 전화번호를 통하여 전화번호 앞에 있는 '+xx'를 지우고 '0~'으로 연락하면 됩니다. 이들이 뭐라고 말하기전에 자기의 이름을 큰소리로 말해주세요. 이분들은 영어를 잘 못하기 떄문에 큰소리로 알파벳 하나하나를 외쳐주셔야됩니다. email에 뭐가 와있다고 말씀하시는데 그것들은 모두 광고이니 걱정하지 마시고 끊어주세요. 그리고 집앞을 가시면 원격통제시스템으로 열쇠를 건네주는 방식이기 때문에 현관문 완쪽의 key locker를 보시면 열쇠가 두 개 놓여있을 겁니다. 한개라도 잃어버린다면 100유로니까 유의하세요. 즐거운 여행되세요! 행쇼! 아, 참! 혹시 화장실을 이용하실 때에는 현관문이

10/10 Excellent

Diego , E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente concepto
Excelente todo, el concepto es increíble, retiras la llave del buzón, usas la habilitación y devolvés llaves al mail box.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price to quality
Was amaizing

4/10 Poor

PIN HSIEN

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Michael, Paris

Liked: Cleanliness
Disliked: Staff & service, room comfort
Et que se capter un wi-fi gratuit, rien a déclaré
Quartier dortoir de balle, l'hôtel est situé dans une petite rue calme. La chambre se trouve au quatrième étage sans ascenseur et la salle de bain était partagé avec trois autres chambres! L'imeuble est mal insonorisé et en plus les chambres sont assez spartiates.

4/10 Poor

Marc, HALLUIN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
n'y allez pas
A déconseiller. pas de code pour avoir la clef attente d'une heure. puis appart avec coin repas non respecté, pas de vaisselle, pas de coin cuisine comme indiqué, pas de miroir dans la chambre que deux très petite fenêtre vous donnant le malaise d'entre interné. la salle de bain à l’étage du dessous pour 4 chambres avec le seul toilette. l'escalier fait un bruit d'enfer. j'ai passé un très mauvais séjour. aucun stationnement prévu. bon courage aux prochain visiteur.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Zimmer, obwohl nur eine Dusche und Toilette! für mehrere Zimmern, das war ein bisschen stressig morgens. Leider, sind die Wände viel zu dünn, und ein Kerl mit seinem Fernseher oben war sehr hörbar, und es war störend. Ich war da für eine Konferenz und brauchte Ruhe mich zu vorbereiten und zu schlafen.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
buono
decoroso

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Zimmer ok - nähe Rhein
Zimmer selber in Ordnung aber Service Kontakt leider eher negativ.

6/10 Okay

Verified traveller

Liked: Room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schlechtes Haus mit vielen Mängeln!!
Kein Licht im Treppenhaus. ständiger Ausfall des Fernsehprogramms. Fernseher steht 30 cm links neben dem Bett und ist nicht umstellbar. Keine freie Steckdose im Zimmer usw... Definitiv nicht weiter zu empfehlen!!!

6/10 Okay

Linda, Strasbourg

Liked: Cleanliness, room comfort
Disliked: Staff & service
Appartment in Rhein-Nähe
Keine Rezeption vor Ort, Sie empfangen den Schlüssel nach Eingabe eines Pins in einen Automaten. Dort schmeißen Sie den Schlüssel dann auch wieder ein, wenn Ihr Aufenthalt beendet ist. Achtung, es gibt kein appartment-eigenen Parkplatz! Am Wochenende können Sie in den blauen Parkflächen parken - wenn Sie einen Platz finden -, unter der Woche dort nun für 1h.

10/10 Excellent

Annick, Paris (France)

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Très bon avis néanmoins.
Très bonne adresse mais nous ne savions pas qu'il fallait un code pour avoir la clef. Des Suisses charmants nous ont aidées afin de joindre le bureau de rent-a-home mais cela n'a servi à rien car personne de rent-a-home ne nous a rappelées pour nous le fournir et nous avons réussi à avoir le code d'entrée que parce que j'avais miraculeusement gardé le mail qui l'indiquait.

10/10 Excellent

Pavel, Москва

Liked: Cleanliness, staff & service, property conditions & facilities
Для двоих отличный вариант!Спасибо за отдых!!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Lautes Appartement
Wir waren 3 Tage dort. Es war sehr hellhörig, so dass man ALLES hören konnte. Bewegungsmelder im Treppenhaus ging nicht, so dass man sich mit dem Handy leuchten musste. Bad war ständig besetzt. Kurz gesagt: Alles erträglich, soweit der Zimmer-Preis deutlich (!) niedriger wäre.