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Reviews of Nagoya Hill Hotel Batam

3.5 out of 5
Nagoya Hill Hotel Batam
Jl. Teuku Umar, Lubuk Baja Kota, Batam, Riau Islands

Reviews

8.6

Excellent

Rating 10 - Excellent. 73 out of 149 reviews" "
Rating 8 - Good. 53 out of 149 reviews" "
Rating 6 - Okay. 13 out of 149 reviews" "
Rating 4 - Poor. 5 out of 149 reviews" "
Rating 2 - Terrible. 5 out of 149 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and easy access to other places as well. The shopping mall is right beside the hotel. The breakfast spread is great and the food is delicious. Only thing is the TV in the room. No channels to watch. We only managed to find YouTube which is at very slow rate. We watched until we fall asleep because the channels keep pausing. Anyway we only stayed one night but the experience is still good. Will consider to come stay again next time. It’s a wheelchair friendly hotel. Good.
Stayed 1 night in Mar 2024

6/10 Okay

Carol, Singapore

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nagoya hill is popular for his location - next to Nagoya hill mall. But the mall is quite dead. There are a lot of massages places around the area which is great. But facing the road, the sound is bad. We were hearing roaring vehicle sounds at 2am in the middle of the night. Also, the initial room we got was horrible. Aircon wasn’t working. We turned it on in the afternoon but after 3 hours, the lobby of the hotel was colder than our room. We told reception who sent technicians up who said everything was working fine but after 2 hours, I was still perspiring in an aircon room. Thankfully they quickly changed the room when I called again. This time the room was cool within 10mins of us turning on the aircon. The price that we were paying for Nagoya hill is overpriced given the area. Aston Nagoya hill was cheaper but further from the mall. However that area is really happening where everywhere downstairs is all types of foods. There’s also a permanent pasar malam there. But massage places are little. I would rather have stayed at Aston Nagoya than Nagoya Hill hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maslinah

Stayed 1 night in Mar 2024

6/10 Okay

Eng Wah

Travelled with group
Liked: Staff & service, amenities
Convenient as alot of amenities and massage in the vicinity
Stayed 1 night in Mar 2024

2/10 Terrible

Vadim

Stayed 2 nights in Feb 2024

10/10 Excellent

JOSEPH ROBERT

Travelled with partner
Liked: Amenities
First time staying in Nagoya Hills n it was fantastic. It was easy access to Nagoya shopping mall n there are lots of eateries. Breakfast was fabulous, lots of variety of food every day. Will stay again in Nagoya Hills.
Stayed 3 nights in Feb 2024

8/10 Good

WONG

Stayed 1 night in Dec 2023

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should give discount for massage
Stayed 2 nights in Dec 2023

8/10 Good

ungku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kay chwan

Stayed 1 night in Dec 2023

10/10 Excellent

M Razali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping centre and others part of Batam..
Stayed 2 nights in Dec 2023

2/10 Terrible

Gan

Stayed 1 night in Dec 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get our request double bed, was told rooms fully booked
Stayed 2 nights in Nov 2023

4/10 Poor

Hwee Sing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedsheet was dirty. Noisy room facing the city view. Small swimming pool. Air con not cold. Tv channel was slow .
Stayed 2 nights in Nov 2023

8/10 Good

SOM

Stayed 2 nights in Nov 2023

8/10 Good

Dennis

Business traveller
The disco next to hotel is way noisy! Location is real good, next to a mall and spas.
Stayed 3 nights in Oct 2023

10/10 Excellent

Muthukumar

Liked: Cleanliness, staff & service, property conditions & facilities
overall good experience
Stayed 1 night in Oct 2023

10/10 Excellent

Sankaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was excellent. Staff very friendly and helpful. Breakfast was good.
Stayed 2 nights in Oct 2023

8/10 Good

Pauline SH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, convenient hotel
Fantastic location though a bit exp. Lots of eateries, malls, safety first!! Good n wide-spread breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

sulina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff from all the area...love it
Stayed 1 night in Jul 2023

10/10 Excellent

Chin Soon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
The 3 days is good .
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Lek Chew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Nice breakfast buffer.

8/10 Good

Chye Khoon

Stayed 1 night in Dec 2022

8/10 Good

CHIT PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very accommodating. I was allowed to check into my room at noon, 2 hours earlier. I was allowed to check out 2 hours later the next day. Probably it was off peak on Monday/Tuesday. The buffet breakfast was good. The downside was that the traffic noises were quite unbearable as my room was facing a main road. The noise insulation of the glasses was very poor
Stayed 1 night in Nov 2022

10/10 Excellent

TING TIEN KENG

Stayed 1 night in Sep 2022

10/10 Excellent

Abdul Rahim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service

10/10 Excellent

Nor

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
It’s so nice and clean too
Stayed 1 night in Oct 2022

8/10 Good

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its noisy late at night, surroundings are a little dirty but the hotel is fine.
Stayed 1 night in Sep 2022

2/10 Terrible

Stuart

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This property has no integrity whatsoever, when we first checked in, they promised late check out for us until 3pm, after they changed their mind and reverted back to a 1pm check out. Initially there was no mentioned of additional charges only until the last minute, there are other hotels you can stay at don't waste your time with unsurpolus hotels.
Stayed 1 night in Aug 2022

2/10 Terrible

A K

Stayed 1 night in Jul 2022

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Mohd amran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

SITI HAJAR KHALIFAH

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Ash, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location,right beside shopping mall, with plenty of food and massage options right next door.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall - A good stay!
Stayed 2 nights in Dec 2019

8/10 Good

ST

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is next to Nagoya Mall. Mall is within 5 minutes from hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

AINI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality
Good service by fontt office staff. Attended to my request promptly.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient shopping as Nagoya Hill is just a walk away. Breakfast buffet was vvv good.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's Central convenient n good facilities. Shopping is great nice food.
Stayed 2 nights in Nov 2019

8/10 Good

Maryani

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Nov 2019

10/10 Excellent

DC

Travelled with partner
Liked: Cleanliness, staff & service
Cannot find anything to nitpick although I'm a typical Singaporean :P:P:P That reflects very well on the hotel when other online users sees this review :)
Stayed 2 nights in Nov 2019
Response from Novizae on 23 Nov,2019
Thank you for your review and for taking the time to post it . We are delighted you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi good morning hotel is Certify to me . Morning breakfast is Great
Stayed 1 night in Nov 2019

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Friendly staff. Clean room and great location
Stayed 2 nights in Nov 2019
Response from Novizae on 8 Nov,2019
Dear Vincent, Thank you very much for your wonderful review and for your very kind comments regarding your stay with us. We were delighted to hear that you enjoyed your stay with us and that you liked everything from the location, the clean room and your interaction with our staff We look forward to you returning to us soon