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Reviews of Hyatt Place Baton Rouge/I-10

3 out of 5
Hyatt Place Baton Rouge/I-10
6080 Bluebonnet Blvd, Baton Rouge, LA

Reviews

7.4

Good

Rating 10 - Excellent. 393 out of 1001 reviews" "
Rating 8 - Good. 213 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 143 out of 1001 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the worse experience with this facility, the shifts were dirty and housekeeping came to change them and that linen was dirty, no towels in the room, had to be moved twice and the rooms were horrible, the manager only said we need an upgrade. It was awful. I had to find a new hotel and still waiting to be reimbursed as the manger said she would since I had to change rooms several times and it was still not up to standard.
Stayed 3 nights in May 2024

10/10 Excellent

Kevin, SEAGOVILLE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to I10 and restaurants.
Stayed 1 night in May 2024
Response from Ronnelle Doggett (Night Auditor) on 20 May,2024
Thank you for your review! We are glad you enjoyed your stay and invite you to stay with us again next time you are in the Baton Rouge area.

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ronnelle Doggett (Night Auditor) on 20 May,2024
Thank you for your review! We are glad you enjoyed your stay and invite you to stay with us again next time you are in the Baton Rouge area.

2/10 Terrible

Karim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Actually we booked a night here looking forward to use the pool. Once we arrived we were told that there is no pool access yet. It was so warm. Although it said on Expedia there is a pool we regret booking here.
Stayed 1 night in May 2024
Response from Ronnelle Doggett (Night Auditor) on 15 May,2024
Thank you for your review. We do apologize about the pool not being open, as we do plan to open again for the season during Memorial Day weekend. We do invite you to stay with us again next time you are in the Baton Rouge area so that we may give you a better Hyatt experience.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently on point!
Stayed 2 nights in May 2024
Response from Ronnelle Doggett (Night Auditor) on 15 May,2024
Thank you for your review! We are glad you enjoyed your stay with us, and invite you to stay with us again next time you are in the Baton Rouge area.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from Ronnelle Doggett (Night Auditor) on 15 May,2024
Thank you for your review! We are glad you enjoyed your stay with us, and invite you to stay with us again next time you are in the Baton Rouge area.

4/10 Poor

Dana

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and made me feel dirty. We walked in and one of the lights were flickering. The walls were damaged and stained.
Stayed 2 nights in May 2024
Response from Ronnelle Doggett (Night Auditor) on 15 May,2024
Thank you for your review. We do apologize that your stay with us was less than satisfactory. We will inform maintenance and housekeeping of your concerns. We do invite you to stay with us again next time you are in the Baton Rouge area, so that we may give you a better Hyatt experience.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this place as just a convenient stop to sleep and was surprised by the great mall just down the road. Went for a movie and dinner less than a mile down the road.
Stayed 1 night in May 2024
Response from Ronnelle Doggett (Night Auditor) on 15 May,2024
Thank you for your review! We are glad you enjoyed your stay with us, and invite you to stay with us again next time you are in the Baton Rouge area.

4/10 Poor

Jeffrey

Travelled with family, Business traveller
It would have been a fantastic stay but the air conditioner didn’t work properly and was extremely loud and the ice machine continued to run outside the door so we go no sleep. Water pressure was the worst
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 1 May,2024
Thank you for your review. We do apologize for failing to meet your expectations and we'll inform maintenance of your concerns as well. We do invite you to stay with us again next time you are in the Baton Rouge area so that we may give you a better Hyatt experience.

8/10 Good

Deryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 29 Apr,2024
Thank you for the review! We let our staff know of your kind words. We're so glad you enjoyed your stay with us and invite you to stay with us again next time you are in the Baton Rouge area.

4/10 Poor

Lynette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 29 Apr,2024
Thank you for your review. We do apologize for failing to meet your expectations and invite you to stay with us again next time you are in the Baton Rouge area so that we may give you a better Hyatt experience.

10/10 Excellent

Carmen

Stayed 2 nights in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 15 May,2024
Thank you for your review! We are glad you enjoyed your stay with us, and invite you to stay with us again next time you are in the Baton Rouge area.

2/10 Terrible

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MY RESERVATION WAS NOT THERE!!!!! Expedia is awful!!!!! Don’t use them ever
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 27 Apr,2024
Thank you for the review. We do apologize that your reservation was not in our system. We invite you to stay with us again next time you are in the Baton Rouge area so we can give you a better Hyatt experience.

10/10 Excellent

Daniel, Santiago

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good neiborehood
Stayed 2 nights in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 21 Apr,2024
Thank you for your review! We're glad you enjoyed your stay with us and invite you to stay with us again next time you are in the Baton Rouge area.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, room was spacious, clean. The employees were extremely professional.
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 21 Apr,2024
Thank you for your review! We're glad you enjoyed your stay with us and invite you to stay with us again next time you are in the Baton Rouge area.

10/10 Excellent

Jeremy

Everything was extremely excellent
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 21 Apr,2024
Thank you for your review! We're glad you enjoyed your stay with us and invite you to stay with us again next time you are in the Baton Rouge area.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 18 Apr,2024
Thank you for the review! We're glad you enjoyed your stay with us and invite you to stay with us again next time you are in the Baton Rouge area.

10/10 Excellent

Elaine

Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 6 May,2024
Thank you for your review! We're so glad you enjoyed your stay and invite you to stay with us again next time you are in the Baton Rouge area.

6/10 Okay

stacie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property was clean, but didn’t have some of the amenities advertised. The bar selection was limited, and the desk staff seemed to be responsible for too much. They were always super helpful, but very busy. They were sometimes hard to find. Also, I checked in on Monday and had to ask for clean towels on Thursday night. I can understand not checking rooms everyday, but 4 days is too long.
Stayed 4 nights in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 18 Apr,2024
Thank you for the review. We do apologize for the lack of towels. Per our policy, your room should have been fully serviced on the fourth day, and we are sorry about that. We do invite you to stay with us again next time you are in the Baton Rouge area, so that we may give you a better Hyatt experience.

10/10 Excellent

Brian, Sulphur

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet, near interstate great for travel stop if you are going through Baton Rouge
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 11 Apr,2024
Thank you for the review! We are glad you enjoyed your stay and invite you to stay with us again next time you are in the Baton Rouge area.

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 17 Apr,2024
Thank you for your review! We are glad you enjoyed your stay with us and invite you to stay with us next time you are in the Baton Rouge area.

2/10 Terrible

Corey

Stayed 3 nights in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 11 Apr,2024
Thank you for your review. We do apologize for failing to meet your expectations during your stay. We do invite you to stay with us again next time you are in the Baton Rouge area so we may give you a better Hyatt experience.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 10 Apr,2024
Thank you for your review! We're glad that you enjoyed your stay with us and invite you to stay with us again next time you are in the Baton Rouge area.

2/10 Terrible

Huetrinh

Disliked: Cleanliness, staff & service, property conditions & facilities
The room is very dirty
Stayed 3 nights in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 9 Apr,2024
Thank you for your review. We do apologize for the condition your room was in during your stay and your concerns have been brought to housekeeping's attention. We invite you to stay with us again next time you are in the Baton Rouge area, so that we may give you a better Hyatt experience.

10/10 Excellent

Damascus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 9 Apr,2024
Thank you for your review! We're glad you enjoyed your stay with us and invite you to stay with us again next time you are in the Baton Rouge area.

8/10 Good

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities
I was surprised as there was no electrical outlet within about 15 feet of the bed. Also, no shampoo --- there were 2 full containers of body wash and 1 of conditioner. Very nice property.
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 9 Apr,2024
Thank you for the review! Your concerns have been brought to housekeeping's attention for improvement. The outlet issue will be brought to management's attention as well. We invite you to stay with us again next time you are in the Baton Rouge area.

10/10 Excellent

Tamekia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great at the hotel. Construction going on next door. It really wasn’t a bother just an eye sore
Stayed 1 night in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 10 Apr,2024
Thank you for your review! We're so glad you enjoyed your stay with us. We invite you to stay with us again next time you are in the Baton Rouge area.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There room was never cleaned during our 3 night stay.
Stayed 3 nights in Apr 2024
Response from Ronnelle Doggett (Night Auditor) on 9 Apr,2024
Thank you for your review. We do apologize for not servicing your room to your standards. We invite you to stay with us again next time you are in the Baton Rouge area so that we may give you a better Hyatt experience.

4/10 Poor

Lawrence

Travelled with partner
Disliked: Staff & service
The room we stayed in hadn’t been cleaned properly. We had to walk to the front desk for towels and toilet paper as their cleaning staff was off to the Easter weekend. Our dirty towels stayed in the room with us. I don’t recommend this place. Even the first day when house cleaning was working they didn’t come clean our room. There was garbage under the sofa seats. Again I DO NOT recommend this hotel.
Stayed 5 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 7 Apr,2024
Thank you for your review. We do apologize that your stay with us was not up to your standards, and your concerns have been brought to the staff and management's attention. I do invite you to stay with us again so that we may give you the experience you deserve.

10/10 Excellent

NIKKI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great start kind people
Stayed 1 night in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 7 Apr,2024
Thank you for your review! We're so glad you enjoyed your stay with us and invite you to stay with us again next time you are in the Baton Rouge area.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had one problem the air conditioner would not regulate. It would run till it was freezing. Then it would shut off till it was hot.. I went to dayshift manager and asked to be moved in the room next-door. It was unoccupied, and the door was open so I checked the air conditioner and it worked properly. I had a meeting to go to so I left my phone number with him to arrange it, but never heard from him again. I don’t believe a customer should have to beg so we toughed it out the rest of the week.
Stayed 4 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 7 Apr,2024
Thank you for the review. I do apologize for the inconvenience you experienced in one of our rooms. Maintenance has been made aware of the issues and will go through the rooms to address these issues. We invite you to stay with us again next time you are in the Baton Rouge area, in order for us to give you a better experience.

8/10 Good

James

Travelled with group
Liked: Cleanliness, property conditions & facilities
This hotel is right accross the street from the Mall of Louisiana, where there was great shopping and many restaurants. It also has free breakfast in the morning and a comfortable place to sit and eat it. The room was quiet, clean, and the bed was comfortable. In the 5 days i was there they never came in to clean the room. I did call for fresh towels and they brought them immediately. Yes, I would stay there again next time I'm in Baton Rouge.
Stayed 5 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 7 Apr,2024
Thank you for your review! We're sorry about your housekeeping experience and it has been brought to their attention. We invite you to stay with us again next time you are in the Baton Rouge area.

6/10 Okay

Joseph

Stayed 4 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 7 Apr,2024
Thank you for the review. We do apologize for your stay not being the best. We invite you to stay with us again so that we may give you a better experience.

10/10 Excellent

Shaneka

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great location for our stay. It was directly across from the Mall of Louisiana, and right off the highway, so that was very convenient. The staff was amazing! I would definitely book this hotel again.
Stayed 4 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for stay with us! We're glad you enjoyed your stay with us and invite you to come back again on your next stay.

10/10 Excellent

Rahul

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great hotel, great Breakfast. Pillows were a bit uncomfortable
Stayed 2 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for your review! Your comments have been brought to management's attention. We invite you to stay with us next time you are in the area.

10/10 Excellent

Octavia

Travelled with group
Liked: Cleanliness, amenities
Hotel was perfect ! Breakfast was Bomb ! Will definitely be back
Stayed 2 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for the review! We're so glad your experience with us was up to par, and we invite you to stay with us again in the future.

10/10 Excellent

Marques

Liked: Cleanliness, amenities
Great spot, accessible to a lot of great amenities etc.
Stayed 2 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for the review! We're glad you enjoyed your stay with us and invite you to book again with us in the future.

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities
Had a good week stay expect for the fact that Maintenance never fixed the clog toilet. I had non-working toilet for the last 3 days of my stay. Informed the front desk each night and each morning as i was leaving for the day. I'd come back and the toilet still wasn't fixed. overnight night front desk people was nice though.
Stayed 7 nights in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for your review. We do apologize for your experience with your room condition, and invite you to book with us again in order to correct our mistakes.

2/10 Terrible

Daniel

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The worst thing they were having a party down stairs. my children and myself were on the elevator and 3 women dressed like strippers got on the elevator with very little clothing on thongs and went to the party. That is something my children should not have to see anywhere especially while at a place like this. And they was a couple of people smoking weed outside the front door. That was totally unacceptable and I will not be going back to stay there. It was by far the worst place I have ever stayed.
Stayed 2 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
We're deeply sorry for the experience you had at our hotel. The situation was brought to management's attention and was handled promptly. We do invite you to book with us again in order for us to rectify the situation.

4/10 Poor

Julie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Room smelled strongly of cigarette smoke. We reserved a 2 queen room 1 hour prior to arrival & then were told they only had king rooms. We have 4 kids so 1 of my kids had to sleep on the floor. They didn’t have sheets for the pull out couch. Bad experience.
Stayed 1 night in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for the review. Your concerns have been brought to the staff and management's attention and will be addressed. We invite you to book with us again to rectify the issues.

2/10 Terrible

Joshua

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for the review. We do apologize for failing to meet your expectations. We do invite you to stay with us again so that we may rectify the situation.

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. No complaints.
Stayed 2 nights in Mar 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for the review! We're so glad you enjoyed you stay with us, and invite you to book again with us next time you're in the Baton Rouge area.

8/10 Good

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for the review! We're so glad you enjoyed you stay with us, and invite you to book again with us next time you're in the Baton Rouge area.

4/10 Poor

Rodney

Stayed 1 night in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
We're sorry your experience with us was less than satisfactory. We do invite you to stay with us again in order to correct our mistakes.

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay 😁👍
Stayed 2 nights in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for the review! We're so glad you enjoyed you stay with us, and invite you to book again with us next time you're in the Baton Rouge area.

4/10 Poor

Robert

Stayed 2 nights in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for the review. We apologize for failing to meet expectations and invite you to book with us again to be able to give you a better experience.

8/10 Good

Adelia

Stayed 1 night in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 25 Mar,2024
Thank you for the review! We're so glad you enjoyed you stay with us, and invite you to book again with us next time you're in the Baton Rouge area.

2/10 Terrible

Carla

Travelled with family
Disliked: Staff & service
When we arrived to the hotel at 3pm for check-in. The front desk clerk said none of the king rooms had been cleaned yet and it would about 15-20 minutes. We decided to wait, and after 30 minutes I let the front desk know that we would check in later that night after we finished in town. She thanked me for understanding. We returned at our hotel at 11:40pm and were told that they no longer had a room available for me. All they could do was give me a walk ticket to a Sleep Inn 10 minutes away. The hotel they sent me to wasn’t nearly the same quality as the one I originally booked, and it was also not in the area of town I wanted to stay in. Will NOT be back.
Stayed 1 night in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 26 Mar,2024
Thank you for your review. Your concerns will be addressed with our staff.

6/10 Okay

Shrieka

Travelled with family and small children
Liked: Staff & service
Pros: room was spacious, property quiet and affordable. Cons: no room service unless requested, towels ripped and torn.
Stayed 3 nights in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 26 Mar,2024
Thank you for your review. Your concerns have been brought to the staff and management's attention. We invite you to book with us again so that we may address your concerns.

4/10 Poor

Brenda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was the best part of the experience and yes the hotel was clean and quiet, lots of parking available. But the pool was not available even though it was a sunny and warm weekend, breakfast was scheduled from 7:00 am to 10:00 am and at 9 am they had already ran out of coffee, milk, waffle batter, fruits, eggs and other breakfast items. I asked a kitchen staff member for coffee and then it was filled, but nothing else was refilled. Only one elevator was working which made it very difficult to access the assigned floor or leave with the luggage. I had higher hopes for the hotel because of the location and the high prices but I guess that doesn’t really mean anything as far of the treatment or quality of the experience. Will not stay here again
Stayed 1 night in Feb 2024
Response from Ronnelle Doggett (Night Auditor) on 26 Mar,2024
Thank you for your review. We do apologize for the experience that you had at our hotel, and we invite you to book with us again so that we may rectify the situation.