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Reviews of Best Western Plus Newark/Christiana Inn

2.5 out of 5
Best Western Plus Newark/Christiana Inn
875 Pulaski Highway, Bear, DE

Reviews

7.2

Good

Rating 10 - Excellent. 310 out of 1003 reviews" "
Rating 8 - Good. 288 out of 1003 reviews" "
Rating 6 - Okay. 160 out of 1003 reviews" "
Rating 4 - Poor. 110 out of 1003 reviews" "
Rating 2 - Terrible. 135 out of 1003 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Volkan, E Rutherford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

annemarie

Travelled with pets
Liked: Staff & service, property conditions & facilities
The staff was nice and the faculty appeared to be clean. The bed wasn’t very comfortable and it wasn’t very quiet. The worst part though was leaving my room in the morning there was a condom outside my door…
Stayed 1 night in Apr 2024

10/10 Excellent

Derrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jaylesia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sherry

Disliked: Amenities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Merlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

George S.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good enough and on time. On main road. Overall decent place.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Jim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly
Stayed 1 night in Mar 2024

8/10 Good

Lencie

Stayed 1 night in Mar 2024

8/10 Good

OWEN

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located for us. Inexpensive
Stayed 2 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Aida

Travelled with partner
The room wasn’t enoug dark to sleep. Curtains doesn’t block the lights from outside.
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb,2024
Thank you for your feedback. The blackout curtains are located behind the shear curtains. I am sorry that you weren't able to find them for a better night sleep. We hope that you will give us another opportunity to show you a better experience in the near future.

10/10 Excellent

Kayla

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

8/10 Good

Anyah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Cecil D

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My room had candy under the desk when we first entered. Towels were dirty. Air vent had a smoky smell. Dirt behind the tissue holder in the bathroom. Ceiling had dirt spots. Dirt in the pool and all around the pool and yellow stain in the bath tub. No good wifi in the downstairs office area. Carpet dirty
Stayed 2 nights in Jan 2024
Response from Guest Services on 22 Jan,2024
Thank for your feedback. I am sorry that your stay was less than desirable. We will take note of the concerns and have them corrected immediately. We do hope that you will give us another opportunity to show you a better experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
I checked in there was no shower curtain in the room I called no answer. Went out and told them I needed a shower curtain and they gave it to me in my hand saying they dont do it. It's my job. Absolutely not acceptable when I'm a a customer. The front desk guy Giovanni and the late night guy was rude when I was trying to explain to them if I fall and slip putting it on I will sue they didn't care and didn't want to put my shower curtain. The food is horrible and not cooked right. The manager never to be found. It's outdated the sheets has holes. Needs caulking.
Stayed 3 nights in Jan 2024
Response from Guest Services on 16 Jan,2024
Thank you for your feedback. I am sorry for what you have experienced during your stay. I will definitely look into the concerns that were mentioned. The staff will also be reprimanded for the behavior.

6/10 Okay

Sharron

Stayed 1 night in Jan 2024

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nancy L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Not a lot of frills but excellent for the cost. Staff is friendly, great location for anything you forgot to pack!!!. very clean. I frequently stay here on my way through to my destination.
Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Travelled with partner
Stayed 1 night in Dec 2023

8/10 Good

Roschelli

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Amenities
Hot tub not hot.
Stayed 1 night in Dec 2023

8/10 Good

Cuneyt

Stayed 1 night in Dec 2023

4/10 Poor

Barbara Jean

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not updated the tub had paint chips missing every time I turned the bathroom light on there were bugs. I have never had a hotel hold my card of incidentals took the money out right away and them I was told it will be back on in 4 to 5 days. I will never stay here again.
Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec,2023
Thank you for your feedback! I am sorry that your stay was less than desirable. I hope that you would give us another opportunity to show you a better experience in the near future.

8/10 Good

Guillermo, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Yiwei

Liked: Staff & service, amenities, property conditions & facilities
Overall good stay~ good value for the money! Enjoyed the SPA & Coffee machine!
Stayed 1 night in Dec 2023

6/10 Okay

Jillian

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Stayed 2 nights in Sep 2023

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, everyting was clean and in good working order. Great water pressure!
Stayed 1 night in Nov 2023

8/10 Good

Millard

Liked: Cleanliness, staff & service
It was ok .
Stayed 2 nights in Nov 2023

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The fire alarm went off 4 times Saturday night and 3 times Sunday morning and the only explanation from staff was that a child had pulled the alarm. No voluntary notification from the staff other that what I sought out from the front desk. Completely unacceptable.
Stayed 2 nights in Nov 2023

6/10 Okay

Jamaal

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was roaches in the bathroom and dogs barking couple doors down all night. We told the front desk and hopefully we hear from management.
Stayed 2 nights in Nov 2023

4/10 Poor

Christopher

Travelled with pets
Disliked: Property conditions & facilities
Many of the items in the room were broken including one lamp, the tv remote, the toilet, and the sink nozzle. The carpet was dirty and there was a short curly hair on the lamp shade. There was still garbage in the trash cans from the room’s previous guests. Oddly, this was also the first hotel that did not ask for identification and a credit card upon check-in. I will not be staying here again.
Stayed 1 night in Nov 2023
Response from Guest Services on 20 Nov,2023
Good morning Christopher,I am sorry that your experience was less than desirable. Our goal is to make everyone's experience a great one and not knowing of the concerns during your stay limits us to be able to give our guest a great experience. I appreciate your feedback and the mentioned concerns will be addressed for future guests.

8/10 Good

Darius

Stayed 1 night in Nov 2023

2/10 Terrible

Lenin

Stayed 2 nights in Nov 2023
Response from Guest Services on 12 Dec,2023
Thank you for your feedback. I am sorry that your stay was less than desirable. Our goal is to make our guests have a great hospitality experience and I am sorry that we didn't make that happen for you. We do hope that you will give us another opportunity to show you a better experience.

2/10 Terrible

Margaret

Disliked: Cleanliness, property conditions & facilities, room comfort
never again
food was cold, room was clean but the rug was old and worn.
Stayed 1 night in Nov 2023
Response from Guest Services on 20 Nov,2023
Thank you for your feedback. I am sorry that your stay was less than desirable. Your feedback will definitely be addressed.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Suzette

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hidden Fees
Rooms are comfy, not a lot of noise can be heard from outside. Plenty of hot water for showers. But…. They want a $150 CC refund hold upon your arrival…. Even after you have paid online. $300 if using a debit card.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will be back again!!
Great stay while at a lacrosse tournament with my son! Loved the proximity to the fields and the free breakfast! Absolutely loved the coffee machine!! Will definitely be there again next time we’re in the area.
Stayed 1 night in Nov 2023

10/10 Excellent

Bryon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

James

Stayed 1 night in Nov 2023

4/10 Poor

Rebecca

Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel many times in the past. This was one of the worst experiences. The staff was not very friendly, especially the young girl that handles the breakfast in the morning. Could tell she didn’t like to be bothered when u asked her to refill something. And to top it all off my room had bedbugs. I used to enjoy staying here for a little weekend getaway but it’s not what it used to be
Stayed 2 nights in Nov 2023
Response from Guest Services on 10 Nov,2023
Thank you for your feedback. I am sorry to hear that your stay was less than desirable. Your feedback will be addressed for future guests. Again, I am sorry for your experience.

2/10 Terrible

kera

Stayed 1 night in Nov 2023
Response from Guest Services on 7 Nov,2023
Thank you for your feedback. We apologize that your stay was less than desirable and I am glad that we were able to satisfy the concerns of your stay.

8/10 Good

Queen

Travelled with group
Liked: Amenities
Breakfast was good amf the room rate was decent
Stayed 1 night in Nov 2023

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
Stay away , Dirty and old not kept up to date , roaches in our bedroom
Stayed 2 nights in Oct 2023
Response from Guest Services on 31 Oct,2023
Thank for your feedback. We apologize that your stay was less than desirable, we will be taking these concerns inconsideration for future guest.

2/10 Terrible

CYNTHIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Best Western Should Try To Do Better
Peeling popcorn ceilings, black particles in the heating, cooling unit, sticky damp and dirty carpet, visibly dirty curtains. Gentleman at front desk was very professional and polite.
Stayed 2 nights in Oct 2023
Response from Guest Services on 30 Oct,2023
Thank you for your feedback. I am sorry that your stay was less than desirable. These concerns will definitely be addressed with the staff for immediate correction. I hope that you will give us another opportunity to show you a better experience.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023