Premier Inn, Beccles hotels

"Location was decent, very close to the market and plenty of food and drink options. About 20 minute walk from the station. The breakfast was delicious and plentiful. Tea & coffee amenities were in the room, albeit basic for the room type, but they were replenished each day. The hot chocolate was fairtrade, but the tea & coffee wasn't. The bed moved and hit the wall with the slightest movement, which was a bit annoying during the night when just turning over or moving an arm. Could do with just some felt pads adding to mute the noise & damage to the wall! The bath was large and beautiful, and the shower had really good pressure, though the shower curtain was a bit annoying as there wasn't loads of space with it closed. There wasn't a safe or fridge in the room that we noticed. The room itself was nicely decorated and very spacious, with lots of furniture options. Overall would stay again, it was clean & comfy, & the breakfast was really tasty! It's a lovely building too."

"I enjoyed my stay and the staff looked after us."

"Room was very tired and old and windows were cracked. I had to be moved as my two windows did not shut. New room was larger however the bathroom smelled like a sewer and it was also old and tired with rotting window frames. Bedding and curtains covered in stains. Made me book for breakfast at a specific time, but it was quiet and the food was very basic. "

"Hotel met our needs + nice being able to use health club facilities."

"This was a short break for My wife and daughter as a treat. The staff were not engaged at all and the service at breakfast each day was very poor. They had to ask for bowls for cereal and the pastries had run out mid way through service and had to get more prepared. Staff were not visible and tables left for long periods of time before eventually being cleared. They seemed very uninterested in making the stay a pleasure for the guests. The one main dinner they had was adequate but not good. The swimming pool changing rooms were not clean with toilets out of order and the smell of drains, towels very thin. No shampoo in the rooms and curtains that didn't drawer easily. Towel rail was stained and looked old. The general condition of the room and hotel in general was poor. I booked a deluxe room but it didn't look very deluxe. It seemed like they were constantly penny pinching and suggested the resort is under serious financial pressure. The mud treatment they booked was not worth it as the mud product was too dry and didn't spread across the skin. Most ended up on the floor as it dropped off. All in all it was not the treat I hoped to give my wife and daughter and I am disappointed to have used my one key cash on it."

"Nice hotel, but could do with an update as everything is a little dated "

"Eight of us stayed for three nights. The hotel was great: - Ideally located for visiting central Norwich - Staff were friendly and helpful - An old established hotel full of character - Rooms updated and clean - Good restaurant and bar "

"The hotel was immaculate, the staff were pleasant and it was fairly cheap for a uber into the central "

"Didn’t see any facilities when arrived no one there to let us in and was just absolutely shocking "